If possible, I would leave a negative star rating! I brought my cat in because he had been throwing up and just didn't seem to be feeling like himself. I was referred here by my regular vet's office a... Read More
If possible, I would leave a negative star rating! I brought my cat in because he had been throwing up and just didn't seem to be feeling like himself. I was referred here by my regular vet's office and they are going to get a tongue lashing for that one.
By all appearance, it looks to be quite professional yet stick around and you will see the dark seedy underside of this place. After spending more than 9 hours in the waiting room over a period of 2 days, you see quite a bit.
After the tests, medication, surgery and aftercare, I spent approximately $7,000, which I neatly counted out in $100 bills on the counter. At that point, they couldn't do enough for me. Although make sure to get a receipt, because after handing over the $4300 for surgery, they conveniently forgot to include that. Fast forward to 2 days later..... My cat still isn't eating and they wanted to keep him an additional day. I had paid through the first nights stay, but he had been there already almost another 2. He was not eating on his own and that's why they wanted to keep him. I had spoken with the Veterinarian on duty, Dr. Veale, and explained to her that he only eats dry kibble, not the moist food being offered to him. Later that night, I get a call from the receptionist, who rather rudely explained to me that even after applying the $700 credit from the surgeon, I was going to owe them an additional $981 for his nights stay. I needed to pay immediately by credit card. I will say at the least, I was offended! Why in the hell would I give you 7 GRAND CASH, and then skip out on $900? Are you kidding me?
I opted to pick up my cat, which turned out to be the best thing for him. He was eating away within 10 minutes of getting home. That receptionist who felt the need to treat me like I was a beggar, is damn lucky that I had a firm control of myself, because she would have needed a nose job to fix the aftermath of my displeasure!!!!
There are way more compassionate emergency vet services available in the East Valley, not to mention more affordable. These people, use the same strong arm tactics that got the Mob in trouble. Because the customers are very emotional, they are more susceptible to being beaten into submission. Poor customer service, overinflated prices and low quality staff is about the extent of what you will find here! Read Less