I have never called a veterinary office and dealt with such rude staff! Today I called and spoke with Nancy.. she wouldn’t even allow me to speak before she was extremely rude, opinionated and acted a... Read More
I have never called a veterinary office and dealt with such rude staff! Today I called and spoke with Nancy.. she wouldn’t even allow me to speak before she was extremely rude, opinionated and acted as though she knew why I was calling before she even did. She was HORRIBLE. Before becoming a stay at home mom, I worked in a veterinary office as a receptionist/veterinary assistant. The person who answers the phone, is the face of the practice. With Nancy as the face of this practice, I will NEVER be taking my animals there for care. Nor will I ever recommend this office to anyone I know. I am so appalled by the way I was treated as a potential client. I asked multiple people about this office after this incident today, and I am not the only one who has experienced this kind of treatment. If an office doesn’t care about the way it’s staff is treating it’s clients, then how can they care for my animals or anyones animals in an appropriate manner. Read Less
Ruth Zebb
12 Jul 2018
REPORT
Always get wonderful service from front desk, vet techs, and Dr. Williams. It surprises me that they are always on time even though the doctor spends as much time as needed. Excellent service always.
Deb Sanders
31 May 2018
REPORT
I'm with the other reviewer re: prices and unnecessary diagnostic tests. The pushy "sales" approach by our Vet overpowered the otherwise friendly, compassionate staff. It's all about the money here. F... Read More
I'm with the other reviewer re: prices and unnecessary diagnostic tests. The pushy "sales" approach by our Vet overpowered the otherwise friendly, compassionate staff. It's all about the money here. Facilities are great. Office staff and techs are awesome but we will be looking for a new Vet who doesn't have dollar signs in her eyes. Read Less
Carol Hansen
31 May 2018
REPORT
My cats have previously been seen by a vet in Minnesota, but will be living in Green Valley now. Time to find a local vet. I was pleasantly surprised when I walked into the Valley Verde office....it i... Read More
My cats have previously been seen by a vet in Minnesota, but will be living in Green Valley now. Time to find a local vet. I was pleasantly surprised when I walked into the Valley Verde office....it is bright and spotlessly clean. The employees are friendly and competent. I have already recommended them to a friend. Read Less
Julianne Haupt
9 May 2018
REPORT
We have been pleased with the care received for our 13 year old little doggie. However, this week I took her in for her rabies shot. At checkin, the very nice receptionist confirmed she was there fo... Read More
We have been pleased with the care received for our 13 year old little doggie. However, this week I took her in for her rabies shot. At checkin, the very nice receptionist confirmed she was there for a rabies shot. When the vet came in the room to see our doggie she started checking her out and listened to her heart and asked if I had any concerns, etc. Thinking that I was just there for dog to get a shot, I did not ask any questions because, in general, our dog is doing just fine. When I checked out, the bill was 74.00, so I asked why it was so high for the shot. This is when the receptionist told me that by law the vet must conduct a checkup on the animal when a rabies shot is received. Had I known that I would be paying for a checkup, I might have taken a little more time discussing aging issues or whatever...The receptionist should have told me at checkin that the rabies shot visit would include a checkup as well and I would be charged accordingly. Read Less
Jim Beattie
24 Apr 2018
REPORT
I have the utmost confidence in this place. Everyone is on the ball, very little wait time and your pet is treated with kindness. Nice looking staff also (all women).
Marilyn Querciagrossa
1 Apr 2018
REPORT
I've been taking my pets to Valley Verde for 6 years and I am completely satisfied with their service and prices. They are very caring. The new veterinarians who took over for Dr. Nichol are excelle... Read More
I've been taking my pets to Valley Verde for 6 years and I am completely satisfied with their service and prices. They are very caring. The new veterinarians who took over for Dr. Nichol are excellent - very up on new information and techniques. I feel like my pets are in very good hands at Valley Verde. Read Less
Red Lazer
27 Mar 2018
REPORT
EXORBITANT PRICES - I was referred to this veterinary clinic by a friend sadly. To give you an idea of the overcharges I called some other vets in the area for the same procedures, here are the compa... Read More
EXORBITANT PRICES - I was referred to this veterinary clinic by a friend sadly. To give you an idea of the overcharges I called some other vets in the area for the same procedures, here are the comparisons: Exam at VV is $56, other vet is $45. Urine analysis at VV is $78.50 at other vet is $30.50. Urine Cortisol Creatinine test at VV is $157.88 at other vet is $45.00. Cost of abdominal ultrasound at VV is $535.00 at other vet it is $300. I don't know about you, but I am not made of money and cannot justify her outrageous pricing. Not to mention that she wanted to run other diagnostics that were absolutely not necessary, I won't even go into those costs. Read Less
Rebecca Smith, MEd, PCC
22 Mar 2018
REPORT
You all do a great job with my cats...especially my little diabetic rescue. I referred a friend to you last month, with two blacks labs.
Sue Plezia
21 Feb 2018
REPORT
My sweet little kitty developed a urinary problem. I phoned on Monday morning, and was able to fill a cancellation and see the vet right away. Dr. Nolasco was wonderful and helpful and so nice to my... Read More
My sweet little kitty developed a urinary problem. I phoned on Monday morning, and was able to fill a cancellation and see the vet right away. Dr. Nolasco was wonderful and helpful and so nice to my cat. She phoned the next day, to see how we were doing, and emailed me some information. My little kitty seems all better now. Read Less
Amanda Bushey
21 Oct 2017
REPORT
Dr. Williams and her staff are amazing. They have always treated both my dogs and I with respect, friendly customer service and affordable prices. I would highly recommend Valley Verde Veterinarians!
Candace Plumlee
5 Apr 2017
REPORT
My dog and I have always been treated with the utmost care and respect. I always have a lot of questions and they are always answered. Everyone there is kind and gentle to my dog. I highly recommend t... Read More
My dog and I have always been treated with the utmost care and respect. I always have a lot of questions and they are always answered. Everyone there is kind and gentle to my dog. I highly recommend this office. Thanks to everyone in the office Read Less
Tracy Doyle
10 Mar 2017
REPORT
I feel very comfortable bringing my dog, Zoey, into your office for her long day visits for her curve checks for her diabetes. She enjoys coming to the office. I love the atmosphere there and the fri... Read More
I feel very comfortable bringing my dog, Zoey, into your office for her long day visits for her curve checks for her diabetes. She enjoys coming to the office. I love the atmosphere there and the friendliness of the staff, not to mention how clean the office always is. I cannot give you all enough praise when it comes to the compassion you have for the animals and their owners. Thank you from the bottom of my heart for loving my puppy. Read Less
Joelle Rubenstein
30 Dec 2016
REPORT
Finally! Two great vets in GV. Am so greatful for the care my dogs received after being attacked by an Akita mix in my neighborhood.
Sue Kaiser
17 Dec 2016
REPORT
I would have given a 5 star but had an issue with a receptionist to the point I asked for my dogs records. Frank however, who manages the office was interested in hearing what I had to say and it was ... Read More
I would have given a 5 star but had an issue with a receptionist to the point I asked for my dogs records. Frank however, who manages the office was interested in hearing what I had to say and it was resolved, at least for now. This made me very happy as the veterinary care here is top notch and they are excellent with my dog! Read Less
Elizabeth Lyon
10 Dec 2016
REPORT
Very convenient location; helpful staff.
Must be very busy because it took me a week to get an apt.
Vet offered alternative test to a very pricey test which wasn't so costly.
Satisfied with the servi... Read More
Very convenient location; helpful staff.
Must be very busy because it took me a week to get an apt.
Vet offered alternative test to a very pricey test which wasn't so costly.
Satisfied with the services provided. Read Less
Quail Creek Sunshine
13 Oct 2016
REPORT
I appreciate the kindness and professional care that my puppies receive every time we go in to see Dr. Williams and staff.
Dale Y.
4 Aug 2016
REPORT
All Veterinarians are friendly and explain everything to you, Vet techs are great, office staff friendly and personable. We taken in our cats and they did a through examination and were very good with... Read More
All Veterinarians are friendly and explain everything to you, Vet techs are great, office staff friendly and personable. We taken in our cats and they did a through examination and were very good with our pets. We had one that had problems for a couple years and the exam was better then the other vets she had been to. The x-rays were shown to us with explanations for what they thought was wrong. We are impressed with the office and will continue to take our pets to them. Read Less
beth jillette
28 May 2016
REPORT
Kind, caring, professional staff. Will happily continue to use these veterinarians. Highly recommend.
Candace P.
30 Jun 2015
REPORT
Have used Valley Verde vet for two dogs and been with friends with cats. Wonderful care!! Practical but compassionate, refers to specialists when needed, follows up on patients. Staff is top notch. I ... Read More
Have used Valley Verde vet for two dogs and been with friends with cats. Wonderful care!! Practical but compassionate, refers to specialists when needed, follows up on patients. Staff is top notch. I would recommend to anyone. Read Less
Linda K.
17 May 2015
REPORT
Great vet. Everyone is helpful. We saw Dr Nichols at a different clinic with a previous dog and was delighted to find she had returned when we got a new dog.
Paula Loizzo
22 Mar 2014
REPORT
My dog had an infected tooth with a slab fracture eternally and a cracked root internally. Both Dr. Nichol and Dr. Clark were excellent as well as the entire staff. I highly recommend their care and... Read More
My dog had an infected tooth with a slab fracture eternally and a cracked root internally. Both Dr. Nichol and Dr. Clark were excellent as well as the entire staff. I highly recommend their care and compassion for animals. Everything is clean and very professionally done. Follow up calls are also nice and reassuring. It's a five star quality place and I highly recommend anyone needing a vet in the area to seek them out. Read Less
Judith R.
6 Jun 2013
REPORT
warm, wonderful, caring, thoughtful, efficient, compassionate,fair--the best in the west
Rebecca B.
28 Jan 2013
REPORT
Worst experience with a Vet ever! Dr Nichol might like animals, but she clearly does not like people. Does not return calls, and totally expects her office staff, who say they are "just like RN's",... Read More
Worst experience with a Vet ever! Dr Nichol might like animals, but she clearly does not like people. Does not return calls, and totally expects her office staff, who say they are "just like RN's", to communicate with the pet owner. Note to office staff: If you are not RN's, you should not promote yourself as "just like RN's"... That would be a criminal act.. Besides being misrepresented, they are rude, dismissive and very, very poorly equipped intellectually to be discussing clinical issues and actually trying to represent what Dr. Nichol MAY have told them to tell me. I would not recommend Valley Verde or Dr Nichol to anyone. My little pup is now being well cared for in the area by a Vet with great communication skills, and an office that is professional and not misrepresenting themselves. Read Less
A Google User
15 Feb 2012
REPORT
Five days ago, our dog jumped off the bed and was immediately unable to move her rear legs. Because we had used Valley Verde previously for teeth cleaning, we quickly took her there. Dr. Nicol was n... Read More
Five days ago, our dog jumped off the bed and was immediately unable to move her rear legs. Because we had used Valley Verde previously for teeth cleaning, we quickly took her there. Dr. Nicol was not there, and we instead saw Dr. Clark. She took Xrays ($300+), and spent time explaining her interpretation of them, as well as prescribed some medication. However, the next day, which was Saturday, there was no one available to provide the follow up care and support needed, making it necessary for us to find care elsewhere. Nor has there been a single call of outreach to us from them. Given the seriousness of this situation, we feel the care and attention given to our dog by this facility was insufficient and inadequate. Read Less
I have never called a veterinary office and dealt with such rude staff! Today I called and spoke with Nancy.. she wouldn’t even allow me to speak before she was extremely rude, opinionated and acted a... Read More
I have never called a veterinary office and dealt with such rude staff! Today I called and spoke with Nancy.. she wouldn’t even allow me to speak before she was extremely rude, opinionated and acted as though she knew why I was calling before she even did. She was HORRIBLE. Before becoming a stay at home mom, I worked in a veterinary office as a receptionist/veterinary assistant. The person who answers the phone, is the face of the practice. With Nancy as the face of this practice, I will NEVER be taking my animals there for care. Nor will I ever recommend this office to anyone I know. I am so appalled by the way I was treated as a potential client. I asked multiple people about this office after this incident today, and I am not the only one who has experienced this kind of treatment. If an office doesn’t care about the way it’s staff is treating it’s clients, then how can they care for my animals or anyones animals in an appropriate manner. Read Less
Ruth Zebb
12 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Always get wonderful service from front desk, vet techs, and Dr. Williams. It surprises me that they are always on time even though the doctor spends as much time as needed. Excellent service always.
Deb Sanders
31 May 2018
REPORT
☆☆☆☆☆
REPORT
I'm with the other reviewer re: prices and unnecessary diagnostic tests. The pushy "sales" approach by our Vet overpowered the otherwise friendly, compassionate staff. It's all about the money here. F... Read More
I'm with the other reviewer re: prices and unnecessary diagnostic tests. The pushy "sales" approach by our Vet overpowered the otherwise friendly, compassionate staff. It's all about the money here. Facilities are great. Office staff and techs are awesome but we will be looking for a new Vet who doesn't have dollar signs in her eyes. Read Less
Carol Hansen
31 May 2018
REPORT
☆☆☆☆☆
REPORT
My cats have previously been seen by a vet in Minnesota, but will be living in Green Valley now. Time to find a local vet. I was pleasantly surprised when I walked into the Valley Verde office....it i... Read More
My cats have previously been seen by a vet in Minnesota, but will be living in Green Valley now. Time to find a local vet. I was pleasantly surprised when I walked into the Valley Verde office....it is bright and spotlessly clean. The employees are friendly and competent. I have already recommended them to a friend. Read Less
Julianne Haupt
9 May 2018
REPORT
☆☆☆☆☆
REPORT
We have been pleased with the care received for our 13 year old little doggie. However, this week I took her in for her rabies shot. At checkin, the very nice receptionist confirmed she was there fo... Read More
We have been pleased with the care received for our 13 year old little doggie. However, this week I took her in for her rabies shot. At checkin, the very nice receptionist confirmed she was there for a rabies shot. When the vet came in the room to see our doggie she started checking her out and listened to her heart and asked if I had any concerns, etc. Thinking that I was just there for dog to get a shot, I did not ask any questions because, in general, our dog is doing just fine. When I checked out, the bill was 74.00, so I asked why it was so high for the shot. This is when the receptionist told me that by law the vet must conduct a checkup on the animal when a rabies shot is received. Had I known that I would be paying for a checkup, I might have taken a little more time discussing aging issues or whatever...The receptionist should have told me at checkin that the rabies shot visit would include a checkup as well and I would be charged accordingly. Read Less
Jim Beattie
24 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I have the utmost confidence in this place. Everyone is on the ball, very little wait time and your pet is treated with kindness. Nice looking staff also (all women).
Marilyn Querciagrossa
1 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I've been taking my pets to Valley Verde for 6 years and I am completely satisfied with their service and prices. They are very caring. The new veterinarians who took over for Dr. Nichol are excelle... Read More
I've been taking my pets to Valley Verde for 6 years and I am completely satisfied with their service and prices. They are very caring. The new veterinarians who took over for Dr. Nichol are excellent - very up on new information and techniques. I feel like my pets are in very good hands at Valley Verde. Read Less
Red Lazer
27 Mar 2018
REPORT
☆☆☆☆☆
REPORT
EXORBITANT PRICES - I was referred to this veterinary clinic by a friend sadly. To give you an idea of the overcharges I called some other vets in the area for the same procedures, here are the compa... Read More
EXORBITANT PRICES - I was referred to this veterinary clinic by a friend sadly. To give you an idea of the overcharges I called some other vets in the area for the same procedures, here are the comparisons: Exam at VV is $56, other vet is $45. Urine analysis at VV is $78.50 at other vet is $30.50. Urine Cortisol Creatinine test at VV is $157.88 at other vet is $45.00. Cost of abdominal ultrasound at VV is $535.00 at other vet it is $300. I don't know about you, but I am not made of money and cannot justify her outrageous pricing. Not to mention that she wanted to run other diagnostics that were absolutely not necessary, I won't even go into those costs. Read Less
Rebecca Smith, MEd, PCC
22 Mar 2018
REPORT
☆☆☆☆☆
REPORT
You all do a great job with my cats...especially my little diabetic rescue. I referred a friend to you last month, with two blacks labs.
Sue Plezia
21 Feb 2018
REPORT
☆☆☆☆☆
REPORT
My sweet little kitty developed a urinary problem. I phoned on Monday morning, and was able to fill a cancellation and see the vet right away. Dr. Nolasco was wonderful and helpful and so nice to my... Read More
My sweet little kitty developed a urinary problem. I phoned on Monday morning, and was able to fill a cancellation and see the vet right away. Dr. Nolasco was wonderful and helpful and so nice to my cat. She phoned the next day, to see how we were doing, and emailed me some information. My little kitty seems all better now. Read Less
Amanda Bushey
21 Oct 2017
REPORT
☆☆☆☆☆
REPORT
Dr. Williams and her staff are amazing. They have always treated both my dogs and I with respect, friendly customer service and affordable prices. I would highly recommend Valley Verde Veterinarians!
Candace Plumlee
5 Apr 2017
REPORT
☆☆☆☆☆
REPORT
My dog and I have always been treated with the utmost care and respect. I always have a lot of questions and they are always answered. Everyone there is kind and gentle to my dog. I highly recommend t... Read More
My dog and I have always been treated with the utmost care and respect. I always have a lot of questions and they are always answered. Everyone there is kind and gentle to my dog. I highly recommend this office. Thanks to everyone in the office Read Less
Tracy Doyle
10 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I feel very comfortable bringing my dog, Zoey, into your office for her long day visits for her curve checks for her diabetes. She enjoys coming to the office. I love the atmosphere there and the fri... Read More
I feel very comfortable bringing my dog, Zoey, into your office for her long day visits for her curve checks for her diabetes. She enjoys coming to the office. I love the atmosphere there and the friendliness of the staff, not to mention how clean the office always is. I cannot give you all enough praise when it comes to the compassion you have for the animals and their owners. Thank you from the bottom of my heart for loving my puppy. Read Less
Joelle Rubenstein
30 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Finally! Two great vets in GV. Am so greatful for the care my dogs received after being attacked by an Akita mix in my neighborhood.
Sue Kaiser
17 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I would have given a 5 star but had an issue with a receptionist to the point I asked for my dogs records. Frank however, who manages the office was interested in hearing what I had to say and it was ... Read More
I would have given a 5 star but had an issue with a receptionist to the point I asked for my dogs records. Frank however, who manages the office was interested in hearing what I had to say and it was resolved, at least for now. This made me very happy as the veterinary care here is top notch and they are excellent with my dog! Read Less
Elizabeth Lyon
10 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Very convenient location; helpful staff.
Must be very busy because it took me a week to get an apt.
Vet offered alternative test to a very pricey test which wasn't so costly.
Satisfied with the servi... Read More
Very convenient location; helpful staff.
Must be very busy because it took me a week to get an apt.
Vet offered alternative test to a very pricey test which wasn't so costly.
Satisfied with the services provided. Read Less
Quail Creek Sunshine
13 Oct 2016
REPORT
☆☆☆☆☆
REPORT
I appreciate the kindness and professional care that my puppies receive every time we go in to see Dr. Williams and staff.
Dale Y.
4 Aug 2016
REPORT
☆☆☆☆☆
REPORT
All Veterinarians are friendly and explain everything to you, Vet techs are great, office staff friendly and personable. We taken in our cats and they did a through examination and were very good with... Read More
All Veterinarians are friendly and explain everything to you, Vet techs are great, office staff friendly and personable. We taken in our cats and they did a through examination and were very good with our pets. We had one that had problems for a couple years and the exam was better then the other vets she had been to. The x-rays were shown to us with explanations for what they thought was wrong. We are impressed with the office and will continue to take our pets to them. Read Less
beth jillette
28 May 2016
REPORT
☆☆☆☆☆
REPORT
Kind, caring, professional staff. Will happily continue to use these veterinarians. Highly recommend.
Candace P.
30 Jun 2015
REPORT
☆☆☆☆☆
REPORT
Have used Valley Verde vet for two dogs and been with friends with cats. Wonderful care!! Practical but compassionate, refers to specialists when needed, follows up on patients. Staff is top notch. I ... Read More
Have used Valley Verde vet for two dogs and been with friends with cats. Wonderful care!! Practical but compassionate, refers to specialists when needed, follows up on patients. Staff is top notch. I would recommend to anyone. Read Less
Linda K.
17 May 2015
REPORT
☆☆☆☆☆
REPORT
Great vet. Everyone is helpful. We saw Dr Nichols at a different clinic with a previous dog and was delighted to find she had returned when we got a new dog.
Paula Loizzo
22 Mar 2014
REPORT
☆☆☆☆☆
REPORT
My dog had an infected tooth with a slab fracture eternally and a cracked root internally. Both Dr. Nichol and Dr. Clark were excellent as well as the entire staff. I highly recommend their care and... Read More
My dog had an infected tooth with a slab fracture eternally and a cracked root internally. Both Dr. Nichol and Dr. Clark were excellent as well as the entire staff. I highly recommend their care and compassion for animals. Everything is clean and very professionally done. Follow up calls are also nice and reassuring. It's a five star quality place and I highly recommend anyone needing a vet in the area to seek them out. Read Less
Judith R.
6 Jun 2013
REPORT
☆☆☆☆☆
REPORT
warm, wonderful, caring, thoughtful, efficient, compassionate,fair--the best in the west
Rebecca B.
28 Jan 2013
REPORT
☆☆☆☆☆
REPORT
Worst experience with a Vet ever! Dr Nichol might like animals, but she clearly does not like people. Does not return calls, and totally expects her office staff, who say they are "just like RN's",... Read More
Worst experience with a Vet ever! Dr Nichol might like animals, but she clearly does not like people. Does not return calls, and totally expects her office staff, who say they are "just like RN's", to communicate with the pet owner. Note to office staff: If you are not RN's, you should not promote yourself as "just like RN's"... That would be a criminal act.. Besides being misrepresented, they are rude, dismissive and very, very poorly equipped intellectually to be discussing clinical issues and actually trying to represent what Dr. Nichol MAY have told them to tell me. I would not recommend Valley Verde or Dr Nichol to anyone. My little pup is now being well cared for in the area by a Vet with great communication skills, and an office that is professional and not misrepresenting themselves. Read Less
A Google User
15 Feb 2012
REPORT
☆☆☆☆☆
REPORT
Five days ago, our dog jumped off the bed and was immediately unable to move her rear legs. Because we had used Valley Verde previously for teeth cleaning, we quickly took her there. Dr. Nicol was n... Read More
Five days ago, our dog jumped off the bed and was immediately unable to move her rear legs. Because we had used Valley Verde previously for teeth cleaning, we quickly took her there. Dr. Nicol was not there, and we instead saw Dr. Clark. She took Xrays ($300+), and spent time explaining her interpretation of them, as well as prescribed some medication. However, the next day, which was Saturday, there was no one available to provide the follow up care and support needed, making it necessary for us to find care elsewhere. Nor has there been a single call of outreach to us from them. Given the seriousness of this situation, we feel the care and attention given to our dog by this facility was insufficient and inadequate. Read Less