I would give 5 stars but took one away for the rude receptionist whose name I am not going to mention, but should know to whom I am talking about. From the moment my dog came in for emergency surgery... Read More
I would give 5 stars but took one away for the rude receptionist whose name I am not going to mention, but should know to whom I am talking about. From the moment my dog came in for emergency surgery at Power Road Animal Hospital for a bladder stone removal and neuter, the Doctors, Surgical assistants, Chris, the techs, the front desk greeting were their normal exceptional caring service (5 stars). Things began to deteriorate after surgery over the weekend, my dog was going downhill fast, loosing a lot of blood each time he urinated, pale tongue, and 9 days since last BM. I called at 7:30am Monday morning to voice my concern that my dog needed to see a doctor stat. However, this call taken by this rude receptionist was dismissive and insisted my dog was to be seen at 2:00 pm. I asked if there were any earlier appointments which she replied yes, but since mine was post operative, my dog had to be seen later in the day. Several times I told her his condition and was met with rudeness. My end reply to her was, "I guess my dog won't be dead by 2:00 pm." I arrived at my appointment several minutes early because of the anxiety all day to get help for my dog. By the time the doctor came in to evaluate him, ran a blood test and x-ray, it was too late in the day to treat him as they were closing and the treatment would take them past closing time. I was told he needed to have a blood transfusion from all the blood he lost since surgery and was told I would have to take him to an after hour Vet ER. After the appointment, we drove him immediately to the 24hr ER.
In hindsight, I should have drove him to the vet's office that morning anyways insisting he needed to see the Vet since they did the surgery. By that night at 4:30 am, I received the call from the ER that no one should have to receive, he had died. The time that poor dog had to wait for his appointment and treatment could have made all the difference in him surviving the complications he received from surgery. I will always hold a special place in my heart for that rude receptionist who would not make an emergency post-surgery appointment first thing that morning when I had called.
Cost: Diagnoses, surgery, post surgery blood test & x-ray) about $2,300
ER: Just over $1,250 (includes pre - ER diagnoses and post surgery emergency treatment and care)
Took away an additional star because I had to take my dog elsewhere to have emergency post surgery treatment and care.
Note: Later in the morning, the vet did call me to express their condolences for the loss of my dog and suggested he probably needed a specialist since there could have been an underlying problem as they were concerned about it before surgery. It was very nice of them to call to let me know what they felt went wrong. My past experience, except for that receptionist, everyone has been kind and compassionate towards my four dogs. Read Less