I’ve seen the negative reviews on various sites. Here is my experience. I was so anxious and nervous about taking my German Shepherd in to any vet. My girl came to me through a shelter. I was told that I was basically her last shot because I was the only potential adopter that she hadn’t tried to bite. That being said, I understood why she was surrendered multiple times. I didn’t realize 2 years ago when I took her home, the same day we met, what that meant for us long term as far as seeking medical care for her or any other normal activities people with pets can do. She is the most loving and obedient dog I have ever had…but that extends to me and only me (with very few exceptions). I don’t think that she’s ever been to a vet under anyone’s care . I recently moved here with her from Illinois and we lived our life UNTIL she started losing weight and almost all her hair & scratching uncontrollably until she was raw all over her entire body. Most people with a normal dog take them to a vet. My dog, however, requires a lot of special provisions. Things like an empty waiting area, a muzzle, no probing or handling/touching by strangers….it’s a lot. It’s a lot for anyone to deal with and to ask that of a veterinarian practice caused me a lot of anxiety and stress but she wasn’t getting better - she was rapidly declining. I finally started calling and trying to explain to various animal hospitals that I needed my dog seen but there were certain “provisions” I needed for everyone’s safety. I wanted to be transparent. I was met with mostly rejection….until I called Red Mountain. The receptionist sounded new but she was polite. Even if she wasn’t quite understanding my requirements, she assured me that my needs could be met. I specifically requested Dr Pearson. I thought a female would be received better by my dog. They didn’t disappoint. I was an absolute wreck taking her to the vet. I entered through an empty waiting room as promised. My dog was muzzled (by me) when the sweetest vet tech tried to hold out her hand to be smelled - my dog did what she does sniffed then growled and snapped. I was upset and mortified but not surprised. Nobody batted an eye. Nobody made me feel guilty for having 0 history on her beyond the time I have owned her. Nobody made me feel ashamed that my dog is an embarrassing head case…. Dr. Pearson came in and she was friendly, understanding and as thorough as she could be. She assessed the symptoms and made a diagnosis based on what she saw and prescribed medications as a starting point. No throwing out various diagnoses, no suggestion that she couldn’t treat us unless they sedated her, which is what I was expecting (another charge $) - she said “here is what I think it is, here’s what I suggest”. She even told me what a great job I was doing keeping my girl calm enough to be touched by the doctor. She told me “we’ve had dogs that were worse”. They did everything I needed them to do to get the medical attention my dog desperately needed and more than that, they made it so when I have to bring her back, and I will - I won’t lose sleep the night before the appointment wondering “how will this ever work”? They made it work and they didn’t make me feel bad for giving an emotionally broken dog a second chance at a forever home. Finally, as we sit on the couch watching tv together…and it’s still early in the game but, my dog hasn’t scratched herself or bitten herself once (before she did it for hours all day everyday) and she’s only been on the medications less than 24 hours. Seems like Dr Pearson got it exactly right! So I’m a pretty thankful mom of a difficult patient. Read Less

I took my pup in this week and saw Dr. John Wheeler. He was funny, very informative, allowed me to explain fully the details of my dogs issues. He thoroughly examined my baby and was very caring with his touch. He gave me options and the prices were quite reasonable. Great experience with a wonderful Vet Read Less

Came home with my cats paw swollen to 3x normal size. Came here because it was the closest vet hospital. Receptionist informed me All doctors were out on lunch (at the same time!) And was able to direct me to a useful vet Read Less