Unfortunately I had two emergency visits here with 2 of my dogs and I couldn't be more impressed on how friendly everyone was from the moment we walked in. Everyone was very helpful and show genuine compassion for my dogs. I was expecting the cost to be a lot more than it was for the procedure they had. I have referred family and friends here and they also we very happy with the service. You guys are awesome thanks so much! Read Less

We drove 30 minutes on a Sunday because our dog swallowed a sock and was very sick. It was one of the few places open on Sunday. The staff was very caring and accommodating. I won’t hesitate to go back if I ever need care after hours. Read Less

Our pet was in the last stages of heart disease. It was after our vet closed so we brought our fur baby in and were treated very well. Sadly we had no choice but to euthanize our sweet girl. Our experience was emotional and this clinic was kind. Read Less

I feel like we were ripped-off at VCA. Our cat was very sick but the vet held out hope for us that she could be alright. They had us pay $2900.00 up-front for a "4 day stay". After 1 day, sadly, our cat was put down. VCA told us that we would receive a refund for any unused days of the 4 day fees. After waiting for a refund that never came, we called to inquire what had happened. VCA's excuse was that our cat's tests totaled $2900.00! What a coincidence! I would not return to this vet. It feels like they prey on desperate pet owners who will do anything (even paying thousands of dollars) in hopes of saving their pet's life. Beware! P.S. To make matters worse, Cheyenne was snippy on the phone which was unnecessary. Read Less

I am so thankful for the wonderful patient staff here at VCA animal hospital. I brought in my German Shepard mix after he hurt his back playing, he was hunched over and in obvious pain. He also is very protective and somewhat fearful of new people and places. I was so worried he wouldn't allow them to help but they were so nice and determined. They made him comfortable and by the time he hobbled out he had a little tail wag ( could have been pain meds but whatever ) my mother and I can't thank them enough for making such and educated treatment plan for him, which was surprising affordable for an emergency vet visit. He is doing so great, even in just a week he almost seems back to his old self. I wouldn't hesitate to bring my other dogs here if God forbid anything ever happened. ALSO this was memorial day and assume they were very busy as normal vets are closed and they still were on top of everyone and so efficient. Great people, thank you for doing what you do!! - Erinn and Bowzer Read Less

These guys were great!! Alex was super helpful and explained all my questions (even about my pet at home) and they got us in and out in under an hour!! Great experience and although animal hospitals suck to have to go to on the first I do recommend these guys if it's needed! Read Less

Our dog came back from groomer with advisement of possible ring worm. Regular vet was closed. VCA is their emergency referral. 20 miles round trip. 2 cars because I met my husband there. Was told by front desk they would test. 90 minute wait. Doctor said he didn't know how to test for ringworm. He only knew how to handle physical trauma. Had no advisements other than "to look for someplace that can test." And to keep her separate from the other pets. Unbelievable! Read Less

My senior dog Chewy was having breathing issues due to heart failure. They got him on oxygen as soon as I walked in the door. They were extremely professional and sympathetic. I ended up having to say goodbye to Chewy that night, but they made sure to give me all the time I needed and made us as comfortable as possible. Read Less

My 6 week old puppy was on the verge of dying but these people saved his life! I brought him in from another vet that I had taken my other dog to before she passed away and they treated us like complete GARBAGE! HORRIBLE service! Please DO NOT go to Aztec Animal Hospital in Scottsdale. They are truly a rip off and they will not give you the care and attention needed. They charge you hundred-thousands before even telling you what COULD be wrong with your pet, but not exactly what's wrong. So I was here for 12 hours one day because my puppy was not moving and he had a fever and was anemic and everything else. I stayed there until they closed because they kept telling me that they would be back with the results from the multiple exams they had given my puppy. When they closed, they then proceeded to tell me that I wold have to come back another day. MY PUPPY WAS DYING!!!! He needed a blood transfusion ASAP but they wasted my entire day so by the time I was able to leave that terrible place, many other places were closed. That is when I came here, to VCA Emergency Hospital. They took him in right away and in the span of 5 long days and nights, they were able to figure out EVERYTHING that was wrong with him (intussusception, anemia, multiple parasites, etc) and they did everything in their power to make sure that he would be able to survive. My poor puppy had been suffering for two weeks through surgeries, transfusions, medications, etc but this hospital SAVED HIS LIFE. On top of this, every single staff member there was so enthusiastic about working with Blue and making sure that he was okay. It was definitely costly when treating him but the results were outstanding. My baby Blue is now healthy and able to run and live his life as a happy puppy ! I will forever be grateful to this hospital. I just really want to thank everybody there for saving my puppy's life!!! Read Less

I came in with my beloved cat and they were there for me. I decided not to do euthanasia there but only because I wanted my cat to pass away at home with me. The next day I brought him back and they took care of everything. I want to thank our vet and all the vet techs and admin staff for being able to handle me and my fiancé as we were not calm cool and collect as we normally like to be. I lost my Sunny that day but got what I needed in the process of letting go. Read Less

Came here upon referal of my regular vet. My cat was peeing blood and ran a fever. The doctors assumed it was a uti so they suggested I get an antibiotic and see if she improves. The antibiotic they suggested was given in vaccine form which I was just informed by my regular vet that it would not work against a uti. So goodbye 200 dollars! Now I have to pay more money to get an antibiotic that will hopefully work and then more work done if it does not. My poor kitty has been in pain this entire waiting process. Read Less

When my dog passed and we brought her into vca the staff was very sweet and apologetic. The staff was also very patient on letting us spend our final moments with her and were very careful with her body. They had her ashes ready for us in 3 days and gave us her paw print. This is a wonderful place and I'm grateful we decided to come VCA Read Less

We brought our cat in after a grooming inquiry, that lacerated her elbow. The laceration appeared to be so wide I did not see anyway of having it closed up with stitches. Sherif Louis, our DVM, did an amazing job assessing and suturing her wound. I have never seen such a clean and amazing job and I am very grateful to Sherif Louis and this facility. Thank you for treating our animal with much care and professionalism. Read Less

So I'm back on here after I spent $1200 on my cat who had a blockage I was in there for no more then 50mins took my cat home to find out he still has issues for the 5days of Meds they gave him I was lied to by the doctor saying my cat has Crystal and he did the work trusting them with my cats life since they are experts they screwed me over supper bad lied to me did nothing for my cat I know this ause I took him over to dobson ranch animal hospital not only has my cat been in there for 6hours and they went above and beyond to save my cats life after VCA animal emergency room almost killed other one of my pets last pet was my white lab that got hit by car and they objected her with a med that caused her to over dose but still charged me $4000 this place is a joke and is all about money please do not go to this place and go to dobson ranch animal hospital not only are they cheaper they have a no interest payment plan they would not even give me my money or a discount even know they got caught in a lie I have voice phone calls with all the audio will post it very soon please don't go here go to dobson ranch animal hospital well worth the money and it will save you a lot more even your pets life Read Less

We took our boxer to VCA last Saturday. I would be giving this visit a rating of 5 stars if it weren€t for Dr. Brian. Our boxer had collapsed and was unresponsive. They took him back as soon as we got there. We filled out all the paperwork. I know our dog was taken into ICU, it would probably be a bit of a wait, while they looked him over. We were moved to a room. Dr. Brian came in and asked us questions about our dog and his day. We gave him all the details. He then says to us, €You seem like nice people, but what you are telling me doesn€t add up, to how sick your dog is.€ €he looks like he has been hit by a truck!€ We are already very worried and upset for our 4 legged family member, but, to be accused of mistreating our animal, was COMPLETELY, uncalled for. People who would do terrible things to an animal, wouldn€t go to the emergency vet. We decided to do blood work. We waited for those results to come back. Again, had the opportunity to get feedback from Dr. Brian. He informed us, he has 21 yrs of experience and he has NEVER seen anything like this. We took the next step and did an xray. We waited for those results. Dr. Brian came back and told us it was clear. So, we left our dog so he could get treatment. We were able to go back and visit him before we left. I can€t remember the woman€s name, who was with Knuckles. But, I do want to thank her for being so kind to us and Knuckles. I don€t know how, someone could do that job. The next morning, we get a call from a different vet. She informed us that she had looked at the xray and saw some abnormalities. She had done a 2nd xray and found that Knuckles had a blockage in his intestine. Yes, she looked at the same xray, Dr. Brian had. She went over our options without judgement, or accusation. We decided to put Knuckles to sleep. They had a special room where we could spend sometime with him. They were so great. Knuckles isn€t suffering anymore, his pain is gone. I know ours will be too, as the days go on. But, the pain of having a vet accuse you of doing something terrible to our pet. That pain will be here for quite a while. If my other dog ever has an emergency, I will most likely call to make sure Dr. Brian is not the vet on that shift. Read Less

They were very nice and helpful Christmas Night when our kitty got his tummy sliced open. It is a bit expensive and we had to forego some services, but they still did everything possible to take care of our kitty. He is resting comfortably now and we are very grateful. Read Less

I brought my dog here this week because she has been really sore and appeared to have neck pain. The doctor performed a very thorough exam and laid out a feasible treatment plan. It's so nice to have an emergency animal hospital I can trust. Thank you all so much! Cindi is feeling much better! Would definitely recommend. Read Less

I've had to visit them a few times, unfortunately, but every experience I've had with them has been good. I haven't always been a fan of emergency veterinarians or emergency room staff, but Dr. Lenius was amazing! Normally, I come across emergency vets talking to you like you're lesser, or stupid when you ask questions and act like they don't have time to sit and explain things to you. I understand it's emergency and sometimes there is a million things going on, but I would like to know and understand what's going on with my pets, especially since you're always spending hundreds of dollars there. Dr. Lenius explained everything so we understood completely, and was very gentle and compassionate with my shepherd. Katherine, the hospital director, was also very helpful. One of the receptionists, I believe her name was Tabitha, was SUPER friendly and very polite. Read Less

Horrible. The tech checked out my cat, came back and had me signing all kinds of papers - $3200. Did nothing for my cat in the meantime. I was beside myself crying. Then the Dr. came in, was rude to me, told me he couldn't help me if I was crying too hard to answer my questions. I calmed down as best I could to answer the questions. He then told me my cat was very sick and I waited too long to bring him in, and walked out of the room. The tech came back to complete the paperwork for the payment. I called my husband who wanted to talk to the doctor and asked the tech to do something for our cat - we would sign anything, but just help him in the meantime. The doctor never came in to talk to my husband. I then went out to the front desk and told them that Dr. Brian was rude and could we please get some help for my cat. Then Dr. Brian came out to the front desk and told me I would have to leave. That he couldn't work with me. My cat was dying and they did nothing for him. I then went speeding across town to 1st Pet on Southern at Higley, At 1st Pet, the tech took my cat back into the room immediately, checked him out and said she needed to bring him back to the treatment area to get him an iv right away. My husband asked - don't you want us to sign something? She said no, we need to get your cat taken care of right away. He wound up staying the night and the next day and they saved my cat. All I can say is thank God we didn't leave him at VCA. Thank God for 1st Pet. Recently I was talking to someone about his dogs and he told me out of the blue that he had a dog that had passed away. He said he took him to an emergency clinic, paid $3500, left him at the clinic and the dog was dead the next day. So I asked if it was VCA on Country Club near Brown. And he said, how did you know? I said because of the price. He told me that after the dog passed away, VCA accused him of choking the dog. I guess they were trying to put it off on him instead of taking responsibility for the dog's death. He was blown away and of course said why would I pay $3500 if I choked my dog. This place is a nightmare. Don't go here...ever. Read Less

I can't give this place a five star anymore. The vet was awesome. But when I get quoted a price of 170$ and you try to charge 280$ that's bull! I paid the 170 with 20's which would be 180$. She didn't even give me the 10$ back. Now I have to waste time disputing this. Ridiculous. Read Less

We had to have our dog of 15 years put to sleep, suddenly so no time for planning. The staff at VCA was awesome, all were kind caring and compassionate in what must be a hard job. For as terrible is it is to lose a pet, I don't think there's a better place you could go. Even the facility was first rate. Thank you VCA staff for making a rotten situation a little better. Read Less

I have been there twice already and they are amazing. I know the wait can be long but I mean its an emergency hospital, its what happens. I wanted to leave a comment because its important to know who to go to when your pet, like mine, needs to see someone when my veterinarian is not available. I would trust these guys anytime. All the negative comments I see are people complaining about money and mostly about Parvo. Please be a responsible pet owners and get their yearly vaccines and pet care and not waste these peoples times when you as a pet owner should have already have done this and been responsible. And you wonder why you pay 3 times as much at a emergency place then just getting your own veterinarian and getting shots. Please!!!!!!!!!!! Read Less

DO NOT GO HERE! I took my dog here last night because he was sick. They gave No disclaimer about cost of walking in the door. The women that opened the door was rude and didn't want to let us in. I told them his symptoms they said let's test him for parvo. Apparently came back positive. The doctor came back telling me about $3000-$7000 cost of keeping him there. I told them we didn't want him to stay there then he took a half hour to come back with take home costs of medication. After being there for 2 hours I drive all the way back to Tempe to discover the dumb nurse forgot one of my dogs medicines. AFTER I pay almost $500!! HOW DO YOU FORGET MEDICINE FOR A DOG WITH PARVO?! IT CAN BE FATAL!!! The entire time being there no one tried to comfort me every time I said I didn't want to leave him there they would say I guess take him home with the medicine and hope for the best. Who says that ??? Read Less

This is my second experience with VCA. Both excellent. First was Radioisotope treatment for thyroid problem with my pet. Second was emergency visit with my elderly cat that was having diarrhea and vomiting. They were able to determine that he had numerous tumors on his liver and in his abdomen using an ultrasound. I decided to euthanize. It was a peaceful, and calm experience. The staff is exceptionally caring and gave me a lot of time with my cat before, during and after he passed. I wouldn't hesitate to go to them for my pets emergency needs in the future. Exceptional staff and facilities. Read Less

A few months ago we brought in a stray dog into this location, late at night, to be checked for a chip. With success we found one and were told that the owner would be notified. Less than one week later we were notified by the rightful owner( who had contacted us via a Facebook post) that the dog was in the pound because this vca never contacted them. And yes they had kept the tags updated. Shame on this hospital. And the employees who would send a sweet dog to die because they just don't care enough to check a f*****g chip. Read Less