46 Reviews

Santis Pet Clinic

Phoenix, Arizona
General Info
Santis Pet Clinic emerged to address the changing requirements of Phoenix's companion animals by providing both basic healthcare services and specialized treatments. The healthcare team delivers personalized treatments across a spectrum of services from wellness exams and parasite control to advanced diagnostics and surgical care. A multitude of pet owners value the equilibrium achieved between preventive healthcare measures and responsive medical treatments. Phoenix pet parents frequently seek assistance from Santis Pet Clinic for intricate cases including chronic illness management and mobility problems as well as unexpected injuries. Throughout the treatment process the clinic maintains steadfast care delivery while ensuring robust communication. Santis Pet Clinic stands as a premier option for pet healthcare throughout the Phoenix area due to its strategic position and enduring community presence. The clinic manages appointments with meticulous attention to detail demonstrating its dedication to both patients and staff members. This veterinary practice provides seasonal wellness advice for pets while promoting early detection of behavioral and mobility changes to assist pet owners in Phoenix and nearby Arizona regions make informed choices throughout the year. Seasonal pet wellness guidance combined with early intervention strategies for behavioral or mobility changes helps Phoenix and surrounding Arizona pet owners make informed decisions throughout the year. The practice delivers seasonal pet wellness advice while promoting early intervention for behavioral or mobility changes to aid Phoenix and surrounding Arizona area pet owners in making informed decisions throughout the year. The practice provides seasonal pet wellness guidance while promoting early detection of behavioral or mobility changes to assist Phoenix and Arizona area pet owners in making informed decisions throughout the year. This veterinary clinic delivers seasonal pet wellness guidance while promoting early action against behavioral or mobility shifts to assist Phoenix and nearby Arizona pet owners in making informed choices throughout the year. The practice delivers seasonal pet wellness guidance while promoting early intervention for behavioral or mobility changes to assist Phoenix and Arizona area pet owners in making informed decisions throughout the year.
Services
NULL
Reviews
Berenice Enriquez
2 Jul 2018
REPORT
The service is horrible all they want is money and dont care about animals, my puppy ending up getting parvo and they told me he needed treatment but didn’t give me hopes in him living and they are a... Read More
The service is horrible all they want is money and dont care about animals, my puppy ending up getting parvo and they told me he needed treatment but didn’t give me hopes in him living and they are aslo expensive in the long run. Everything about this place is horrible do not recommend i only spent money on nothing. Read Less
Leticia Palacios
12 Jun 2018
REPORT
Took my dog in Friday bcz she was vomiting. Dr Hugo Santibanez took a xray and found a long sharp object in my dogs stomach. He stated that my dog needed surgery asap. I booked appt for 6/11/18 for he... Read More
Took my dog in Friday bcz she was vomiting. Dr Hugo Santibanez took a xray and found a long sharp object in my dogs stomach. He stated that my dog needed surgery asap. I booked appt for 6/11/18 for her surgery. They FAILED to retake new xray today before surgery was preformed. Dr Santibanez clearly stated that NOTHING was found in the stomach and intestines. For being a veterinarian he did NOT perform a professional procedure! He didn't put my dogs safety & wellness before the money. This place is very unprofessional and I don't recommend this place to one. I trusted my dog's life in his hands but took advantage of our innocence with his greed. Dr Santibanez just cut her up for !!No!! damn reason. What Dr performs surgery w out xrays,scans,bloodwork & vitals of any kind?!?! Dr Santibanez did with no hesitation!! His unprofessionalisim was going by the same xray he took Friday before surgery. I hired an attorney and will be filing a malpractice suit against DR Hugo Santibanez!! Read Less
Robbie Osorio
1 May 2018
REPORT
My family and family members been going here for years!! Love this place!My puppy was recently sick and they help out so much and his doing Great now!!😊😊
Trisha Gonzales
1 Apr 2018
REPORT
We got a puppy that had his ears cut already at this clinic. We took him back in to get the stitches removed. We brought him home and found they forgot some! We had a conversation with the vet about w... Read More
We got a puppy that had his ears cut already at this clinic. We took him back in to get the stitches removed. We brought him home and found they forgot some! We had a conversation with the vet about what would have happened if we didnt notice. He said the stitches would have cut his skin as he grew! And said I can't believe the other vet missed this! Well it's a week later and we noticed more stitches already cutting into him as his ears heal. I'm in sock. Read Less
Miriam Soto
6 Dec 2017
REPORT
I am very disappointed in them, worst costumer service ever! My dog is very ill, in case you're wondering how ill; my dog is throwing up blood! All they did was a check up and we were being mistreated... Read More
I am very disappointed in them, worst costumer service ever! My dog is very ill, in case you're wondering how ill; my dog is throwing up blood! All they did was a check up and we were being mistreated without them knowing that it's our first puppy we have gotten and we went in for help not to get bossed around. They sent my dog home with absolutely nothing! No medication or something. NOTHING! All they made us do is pay for the check up and gave us is a bill for us to save his life. I seriously think all they care and want is money because I took that as it's either pay the bill or let him die. Something needs to be done now and fast my dog is ill and I want some help, I am very worried about him. I still have faith and I'm hoping he will be fine! May god and his angel's send me a miracle! Read Less
Breana Peru
10 Nov 2017
REPORT
Do not take your pets here. My dog had to have his blood drawn and the Vet was digging around trying to find a vein!!!! My poor dog screamed in pain. Then he wanted to draw blood from his neck.. even ... Read More
Do not take your pets here. My dog had to have his blood drawn and the Vet was digging around trying to find a vein!!!! My poor dog screamed in pain. Then he wanted to draw blood from his neck.. even his office manager came in and said no don’t do that. At that point I said no and left!!!! What kind of place is this!!!! I guarantee the good reviews are fake profiles created to offset all the negative reviews! Please do not take your parents to this NUT! Read Less
Kareena Style
18 Sep 2017
REPORT
NEVER GO HERE, THIS IS A BAD, BAD PLACE!! THEY MURDERED MY BEST FRIEND!!! The only reason there is a star is because it wouldn't let me write a review unless I touched the star. DO NOT BRING YOUR... Read More
NEVER GO HERE, THIS IS A BAD, BAD PLACE!! THEY MURDERED MY BEST FRIEND!!! The only reason there is a star is because it wouldn't let me write a review unless I touched the star. DO NOT BRING YOUR BELOVED PETS HERE!!!!! The vet put my beautiful Kirby through so much unessessary agony. He deserved so much better then this horrible treatment from someone supposed to care about animals!! He wouldn't let me stay with him during his treatment. They last couple days we had together were the worst days of our lives. He (santi) should have said he couldn't help him, instead he lied!! He abused my special angel who had never done a bad thing his whole life. Kirby had never been away from me. Where I would go, Kirby went!! I taught Kirby sign language. He understood and listened when told to do or not do something. Kirby was my best friend!! The so called vet and his staff MURDERED HIM!!!! They charged me over $2000.00 to abuse and humiliate him. These are bad people who should be treated like they treated my special boy. NEVER TAKE YOUR PET HERE!!!!!!!! NEVER!!!!! It doesn't matter if they will see you for free, or discount your fee or anything else they say. These are rude, nasty, evil and abusive people who should never have had the privilege of meeting my Kirby. THEY KILLED HIM AND MADE HIM SUFFER FOR MONEY IN THEIR POCKETS!!!!! I hope they suffer every single day of their miserable lives just like they made my Kirby suffer!! I wish I could put them through what they put my baby through!! PLEASE, NEVER GO TO THIS HORRIBLE, DIRTY, NASTY, DISGUSTING PLACE. You will regret it if you do. Bad vet, bad clinic!! Read Less
Jessica Huntington
7 Aug 2017
REPORT
First time here and I like it. I was concern with the reviews but I decided to take my dog here anyway because they offer a free 1st exam to dogs adopted from the animal shelter. I thought that was ni... Read More
First time here and I like it. I was concern with the reviews but I decided to take my dog here anyway because they offer a free 1st exam to dogs adopted from the animal shelter. I thought that was nice helping animals in their new forever home and we did have a new adopted dog. I thought the staff was friendly and helpful. The Dr. Was awesome with our new pup. My Dog was a little nervous and the Dr. Was very patient and kind. I really liked the way he made sure my dog was comfortable talking to him and petting him through the exam. I was very pleased with our experience. Read Less
christy garcia
26 Apr 2017
REPORT
I have taken all my pets that I have had to Dr. Santis. He is affordable compared to other places. I just went there yesterday, they did not give me any expired medication, for those who did I am sorr... Read More
I have taken all my pets that I have had to Dr. Santis. He is affordable compared to other places. I just went there yesterday, they did not give me any expired medication, for those who did I am sorry you did. But I been going there for years now and not have I had a bad experience there at all. Read Less
Ana Briones
20 Apr 2017
REPORT
I want to warn you they will try to rob you! I have brought several pets here over the years for convenience ,BUT NO MORE! This time around my mother brought our little dog with one irritated eye. The... Read More
I want to warn you they will try to rob you! I have brought several pets here over the years for convenience ,BUT NO MORE! This time around my mother brought our little dog with one irritated eye. The Guy in the front literally threw the paper work, and told her to fill it without any explanation, and she asked him what it was and why , to which he responded he was too busy to explain, and walked off. My mother later heard the VET (the owner) scold him, and tell him to explain the paper work; which he did with an attitude. Later they administered only two eye drops in the dogs eye, and gave him a prescription for eye cream by the name of Vetrepolycin that they were charging $40.00 for. The Bill came up to $50.00 , and my mom asked why so much, to which they responded , Because its $16.00 extra dollars for the eye drops we administered here. My mother brought up the fact that it was only two eye drops not the whole bottle and how could they charge nearly $20.00 for two eye drops. My mother asked them for the name of the eye cream , and they did not want to give it to her, because she was frustrated , and did not want them draining more money out of her.They told her that were not going to give her the name, because "they don't do that", as the reason. I looked up that eye cream online, and it is $12.75 ,but in order for us to buy it they needed the Vet to fax in the prescription. I called the vet and the rudest Asian women you will ever meet was yelling on the phone " we don't do that!!" I said it is a simple request. I found another pharmacy that charges less , and I just need you to fax the script to which she responded " The FAX Machine is broken" Her unwillingness to help and the fact she was literally yelling lead to believe she was just saying the machine was broken , just to be difficult. It sickness me that they grossly overprice the medication to make a profit off poor people trying to pay to make their animals better. Luckily for our family we found a topical over the counter cream for the dogs eye and hes better. I do feel compelled to share my story to urge you guys to find another vet near by , and maybe they will start giving better service and stop charging ridiculously over the amount than other pharmacies charge for medication. Read Less
Patty P.
15 Mar 2017
REPORT
I wouldn't take my fur babies any where else Dr Hugo is the best staff is very friendly I've been coming here for over 10 years highly recommended they got my dog through Parvo and now she's 7 years o... Read More
I wouldn't take my fur babies any where else Dr Hugo is the best staff is very friendly I've been coming here for over 10 years highly recommended they got my dog through Parvo and now she's 7 years old and happy as ever thank you Santis !! Read Less
Grace E.
13 Mar 2017
REPORT
Don't be put off by the location, it has NOTHING to do with the gentle service they give. I had an Australian Cattle Dog for 14 years and this was the place I brought her to until the day she naturall... Read More
Don't be put off by the location, it has NOTHING to do with the gentle service they give. I had an Australian Cattle Dog for 14 years and this was the place I brought her to until the day she naturally passed away in my arms. Now this is where I bring my Australian Shepherd rescue. I was recently there due to an ear infection she obtained in both of her ears. Her former vet (in Central Phoenix) couldn't figure out exactly what was causing it, so I decided to bring her here. Her ears no longer smell funny and she's stopped complaining. Definitely worth the drive! Read Less
Jazmin Alondra
7 Mar 2017
REPORT
They deserve ZERO stars. PLEASE DO NOT BRING YOUR PETS HERE I made the mistake to go here. I wish I would have read some of the reviews before going. I was left perplexed at the unprofessional enviorm... Read More
They deserve ZERO stars. PLEASE DO NOT BRING YOUR PETS HERE I made the mistake to go here. I wish I would have read some of the reviews before going. I was left perplexed at the unprofessional enviorment. The staff was very rude from the beginning and just got worse as the day went. We weren't allowed to go into my great Danes room until we paid the $90 fee.(coming before my appointment). The lady judged us saying we would not pay if we paid 50 and before pick up 50. While another lady said they usually did the 50 50 plan.They wanted to charge an outrageous (upfront) amount for something we were doing at home. We decided to leave and treat him for parvo at home where he is immensely loved. He is now back to normal barking,eating,and being his goofy self. I can't stress enough, PLEASE don't bring your pets here. Read Less
Impulsive Poker
6 Mar 2017
REPORT
Awesome doctor who is passionate and loves to help and offer discounts to less fortunate animals and families. He does have trained students there to help him however I'm ok with that because they hav... Read More
Awesome doctor who is passionate and loves to help and offer discounts to less fortunate animals and families. He does have trained students there to help him however I'm ok with that because they have always been kind professional and soft with my dogs. His prices are great too. Definitely recommend he doesn't run test that don't need to be ran.Read Less
Rafa Bv
3 Mar 2017
REPORT
Very unprofessional! They do not care about our pets. Money is #1 prority for them! Do not take your pets here!!!! They dont cooperate with you at all. Like i said before they only care for money! Sta... Read More
Very unprofessional! They do not care about our pets. Money is #1 prority for them! Do not take your pets here!!!! They dont cooperate with you at all. Like i said before they only care for money! Stay away from this place! Take this advice from me and all the other reviews. SAD Read Less
Alex R.
3 Mar 2017
REPORT
The people were very rude. Flat out disrespectful.The only thing these people are interested in is money. Im not kidding when i say they are money hungry! Do NOT GO HERE!! I can not express it enough... Read More
The people were very rude. Flat out disrespectful.The only thing these people are interested in is money. Im not kidding when i say they are money hungry! Do NOT GO HERE!! I can not express it enough!!! Please keep your pets away from here! Read Less
jailene matamoros
28 Feb 2017
REPORT
I called the girl would just ask somebody else everything I asked and repeat what the other lady would say . Dumb don't go here
Roxanne Munoz
25 Feb 2017
REPORT
They charged me for shots for my puppy that weren't even administered and refused to refund me because it's a "credit" for next times visit. To hell there will be. And the dumb blonde kid that works t... Read More
They charged me for shots for my puppy that weren't even administered and refused to refund me because it's a "credit" for next times visit. To hell there will be. And the dumb blonde kid that works there couldn't even clip my dogs nails which by the way was paid for, clipped my dogs nerve and he began bleeding everywhere! I told the stupid kid to just stop! The gay boy up front wasn't being clear on the prices. The vet was suggesting to have my dog spayed and neutered because that it would "help" with the severe allergies my dog has. WTF!???? They're money hungry sons of bitches and I can't wait til the health department comes after your asses. These people do NOT care about the ones we care about! Read Less
David Delgado
23 Feb 2017
REPORT
Disappointed in lack of empathy from the staff here. Multiple occasions they come off as insensitive to pets situations and have refused service to animals such as birds. This is not a well ran busine... Read More
Disappointed in lack of empathy from the staff here. Multiple occasions they come off as insensitive to pets situations and have refused service to animals such as birds. This is not a well ran business. I'd like to see them also accommodate people with payment options, this is not the case for myself but other locations offer it, why not you? Read Less
Claudia Olympia Garcia
27 Dec 2016
REPORT
I've been going to Santis for about 10 or more years! Amazing Vet. My dogs are in good hands. Every nice people
Julius Caesar Bon-Griego
16 Dec 2016
REPORT
Dog Owners Beware! If I could give this place zero stars I would. Absolutely no one should bring any pet to this place, it is beyond baffling how they are still in business. This is part rant, all sto... Read More
Dog Owners Beware! If I could give this place zero stars I would. Absolutely no one should bring any pet to this place, it is beyond baffling how they are still in business. This is part rant, all story, so bare with me. I originally had brought in my 4 month old puppy because he was lethargic and simply not eating. Not only was the service staff horrible (This one lady, older probably mid 30s-40s is the real kicker here) the Mushmouth Vet doesn't really seem to care for the dogs, they just treat them like cattle coming through. Anyway, I brought in my dog, dealt with the awful service, dropped around 100 bucks for a check up and flu medicine. Figures right? They told me to come back in two days if he doesn't get better, and they'll check him out for free. Well, he didn't. We went back with my dog in critical condition, and once again I was handled very poorly and the first thing they tried getting out of me was more money. So, after having to fight that I got my second check up for free, I waited a good hour before the doctor showed up. He did a simple diagnosis and took off for about 30 minutes again. Then comes in this lady (same one I told you about earlier) saying she didn't know they had patients waiting. Apparently, they were doing a video shoot for the place and she asked if I could leave and come back at 4 (I have work at two, it's already 12:30). I'm dumbfounded! I couldn't believe it, I had to explain to her I was already waiting for the Vet. The man finally decides to come back after I fight to not get kicked out. Now, here's where the fun really happens. The check up was free and they'd tell me they'd let me know if they would charge for whatever. The Vet runs a Parvo test on him, neglects to tell me the test alone is 40 dollars! After this same guy made a false diagnosis 2 days prior on this same dog! Confirms my original suspicions since Sunday that it is indeed Parvo and the staff tried strong arming me into paying after I told them I didn't have my wallet on me, after I already paid for flu medicine that wasn't going to do jack! Horrible service, just as horrible staff. Please, if you care about your pets at all, go anywhere but here. Thank you for reading.Read Less
veronica garcia
22 Nov 2016
REPORT
The Doctor LOVES pets his a very awesome vet, love coming here with all my 5 dogs and cat. All staf are awesome too. The doctor allways had been looking into my eyes i dont knoe what some stupid bitch... Read More
The Doctor LOVES pets his a very awesome vet, love coming here with all my 5 dogs and cat. All staf are awesome too. The doctor allways had been looking into my eyes i dont knoe what some stupid bitches bitch about what you all the time eant the freaking dr to see your freaking ugly face hahaha. The dr is just to see whats wrong with the pet not thr person. Sometimrs yes gets buzy and it's hard for the staff to pay attention to freaking bitches that like to bitch for any stupid reason! I been coming since 5 years and haven't had no problem at all. Read Less
La' Gueraah
19 Oct 2016
REPORT
This guy fukngg suxx!! they do not care about their patients there! The guy doesnt even know how to talk right, no eye contact what so ever, no hi no bye, when the old man talks to you he looks at the... Read More
This guy fukngg suxx!! they do not care about their patients there! The guy doesnt even know how to talk right, no eye contact what so ever, no hi no bye, when the old man talks to you he looks at the ground all the time, when you ask a question he just mumbles under his breathe, I have a big dog and had my dog stand in this WOBBLY ASS TABLE and as the table was rising my dog was scared and jumped off kus of how WOBBLY the shitt was. The vet got mad and left the room and wanted to put mussle on my dog.. like wtf my dog wasnt even being agressive at all! I will NEVER EVER go there again! Their employees suuck ass!!!! REAL EX-PATIENT RIGHT HERE!!! Read Less
Laura Nicole McCamon
19 May 2016
REPORT
This place almost killed our family dog. They gave him an antibiotic shot without telling us the side effects of it. For the following week he didn't eat and couldn't hold water down. On the last day ... Read More
This place almost killed our family dog. They gave him an antibiotic shot without telling us the side effects of it. For the following week he didn't eat and couldn't hold water down. On the last day before we were going to say our final goodbyes he finally held water down. Then slowly he became hungry again. We stayed in constant contact with the clinic and every day we called them they told us they didn't know why he refused food, and why he refused water, just keep shoving pills down his throat. It just didn't make sense to them. Upon googling the side effects of the shot he was given we found out that the medicine has some terrible side effects. Loss of appetite, vomiting, diarrhea,lethargy, convulsions, and seizures. We never got the run down on what the shot was for. Just a price and that he needed it to live. This shot and their lack of knowledge almost made us say good bye to a very special member of our family that we have had for 10 years, and all it seemed like they cared about was taking our money. Here buy this, we can help with this, come back for this, buy this special food we sell, oh if you're ready to say goodbye we can help with that too.Read Less
Christina R.
10 Apr 2016
REPORT
I called to ask about a dog cremation and whoever answered was a rude and unprofessional. I got cut off twice and the prices were overzealous ! Wouldn't trust them with my deceased dog even yet if he ... Read More
I called to ask about a dog cremation and whoever answered was a rude and unprofessional. I got cut off twice and the prices were overzealous ! Wouldn't trust them with my deceased dog even yet if he was alive. Just spare the disaster. Read Less
Diane Speer Nelson
24 Mar 2016
REPORT
I have been a customer of Santis Pet Clinic for some 30 years! You will not find a more compassionate and capable Doctor... I know, I have tried. I moved from Phoenix to Surprise 17 years ago and st... Read More
I have been a customer of Santis Pet Clinic for some 30 years! You will not find a more compassionate and capable Doctor... I know, I have tried. I moved from Phoenix to Surprise 17 years ago and still make the drive to Santis Pet Clinic. I feel that strongly about the Dr. Hugo and his staff! He really cares about the health and well being of our pets/companions... And it shows! I recommend Santis Pet Clinic Read Less
Rose Monroe
12 Mar 2016
REPORT
The prices are great, you can afford to make sure your pets are healthy. The staff is very friendly and loving to our dogs when we take them in. They have a great puppy package for shots, very reasona... Read More
The prices are great, you can afford to make sure your pets are healthy. The staff is very friendly and loving to our dogs when we take them in. They have a great puppy package for shots, very reasonable. They even extend their hours to make sure pet is seen. They don't lock the door at closing, they wait to see if more pets need to be seen, that is awesome!Read Less
Alejandro Marquez
14 Feb 2016
REPORT
My dog had parvo and giardia and survived under their care without costing me an arm and a leg. I would recomend them to anyone very affordable compared to banfield pet hospital.
Linda Pierce
7 Feb 2016
REPORT
We have gone to him for over 20 years. He is very honest and will tell you your options not just tell you the most expensive price. He loves animals. We have sent many customers to him.
Junior Medellin
28 Dec 2015
REPORT
My family has been taking our pets here for about 5 years. Now that I have my own pup I took her in and the service was amazing. Really recommend this vet. Great customer service and really nice peopl... Read More
My family has been taking our pets here for about 5 years. Now that I have my own pup I took her in and the service was amazing. Really recommend this vet. Great customer service and really nice people. Read Less
Erica Garcia
20 Dec 2015
REPORT
I have taken my dog to this clinic recommended by a family member . I thank Dr. santis for helping my pup out when I had a parvo scare. Thankfully, he didn't have parvo and prescribed my pup medicatio... Read More
I have taken my dog to this clinic recommended by a family member . I thank Dr. santis for helping my pup out when I had a parvo scare. Thankfully, he didn't have parvo and prescribed my pup medications and he recovered very quickly! My Boxer is one happy and healthy pup! Thank you Dr. santis! Read Less
Meredith Hurt
12 Nov 2015
REPORT
Been taking care of my dogs for 25 years. I have large breeds and they get the job done with them, most other places are scared and we have to walk out. My dogs health needs are maintained well he... Read More
Been taking care of my dogs for 25 years. I have large breeds and they get the job done with them, most other places are scared and we have to walk out. My dogs health needs are maintained well here. Read Less
Chelsey Tee
9 Nov 2015
REPORT
Such a knowledgeable and caring vet. He often addresses the animals before the people. He keeps such low prices because he does it for the love of the animals not money. I have been going to him for y... Read More
Such a knowledgeable and caring vet. He often addresses the animals before the people. He keeps such low prices because he does it for the love of the animals not money. I have been going to him for years and recommend him every chance I get.Read Less
VaqueritaRbd Tklra
28 May 2015
REPORT
For many years I've come to this clinic. They are so good. I usually come home happy. Not today but everyone was so supportive and understanding of my pain I can't tank them enough for their services ... Read More
For many years I've come to this clinic. They are so good. I usually come home happy. Not today but everyone was so supportive and understanding of my pain I can't tank them enough for their services they really make a difference Read Less
Liz A.
12 May 2015
REPORT
Certainly not the best place to get your dog treated, the time constraint didn't help either to get my dog healed. There are various gripes I have with the place with a VERY LONG WAITING TIME! They do... Read More
Certainly not the best place to get your dog treated, the time constraint didn't help either to get my dog healed. There are various gripes I have with the place with a VERY LONG WAITING TIME! They do not respect appointment times, you are waiting about 30 - 60 minutes in the waiting room and than about another 45 minutes once you are placed in a room. In addition, the clinic does not look very clean and saw various suspicious stains in every room placed. This place would be better for Spanish speakers since the vet was difficult to understand even in Spanish due to his very soft voice. Another thing that didn't sit well with me was the inconsistency they had to follow the order customers came in. Both checking in and checking out, they would call others first without following the order, as well as when picking my pet from surgery. The only positive thing that came from this visit was a low cost in surgery. Read Less
Veronica L.
23 Mar 2015
REPORT
This place was there for my dogs when money was tight and I really needed a low cost vet. My dog was seen here twice for vaccines and once for a check up. The first time I went the vet seemed scared o... Read More
This place was there for my dogs when money was tight and I really needed a low cost vet. My dog was seen here twice for vaccines and once for a check up. The first time I went the vet seemed scared of my chihuahua. He made my dog more nervous because of his behavior. The second time I went to this office the vet tech had a tick crawling up his neck.The place could work on its cleanliness, but I am thankful the place exists because as I said, they were there when I needed them. However, I will only take my dogs to this vet if I am desperate. Read Less
Letty R.
15 Mar 2015
REPORT
Worst place to take a pet. We took our dog to get spayed but the day after she came home her wound opened and we had to take her to the ER. They said the incision was too large and she would require e... Read More
Worst place to take a pet. We took our dog to get spayed but the day after she came home her wound opened and we had to take her to the ER. They said the incision was too large and she would require extensive surgery to disinfect. Needless to say it was very expensive. Please do yourself a favor and keep your pets away from this awful man. Read Less
Suhey Ortega
6 Mar 2015
REPORT
We took our chihuahua Alicia here in 2009 when she had parvo, thank you for saving her life! She is now living a healthy life because of this vet office/team! :-)
Oscar S.
5 Feb 2015
REPORT
My mom has been coming here for over 15 years for all her animals. The staff is always friendly and professional. Don't underestimate the location of the clinic or the  aesthetics of the facility. I r... Read More
My mom has been coming here for over 15 years for all her animals. The staff is always friendly and professional. Don't underestimate the location of the clinic or the  aesthetics of the facility. I reassure you that this place is great, and in fact have saved two of my dogs when every other place in town told me they had no chance of living. Read Less
Louise Sirmans
18 Dec 2014
REPORT
Well Kim I went to him when I had crissy he did a c section on her for half the price the others charged .The others said if I cant afford to have it do they suggested having her and puppies put to... Read More
Well Kim I went to him when I had crissy he did a c section on her for half the price the others charged .The others said if I cant afford to have it do they suggested having her and puppies put to sleep . So I cant say anything bad about him . all vet wanted 700.50 to 800.50 for a c section and Santis charged me 300.00 on a chi This is Weeez Read Less
Nura A.
30 May 2014
REPORT
We took our Chihuahua for Anal gland Abscess. Veterinarian suggested for a surgery worth $400. Our visit with a shot cost us $55. Not sure what the shot is for, if the only option is surgery.Next I co... Read More
We took our Chihuahua for Anal gland Abscess. Veterinarian suggested for a surgery worth $400. Our visit with a shot cost us $55. Not sure what the shot is for, if the only option is surgery.Next I come home to find online that surgery is the most barbaric thing to do with the dogs and is not suggested. I'm going to take that $55 loss and go see some other doctor.Not to mention, this place is in ghetto, looks and smells like it. Veterinarian couldn't speak good English. I didn't feel like I could get answers from him, so no point in discussing further. I'm not coming back and will stay miles away from this area! Read Less
Jennifer L.
17 Jan 2014
REPORT
Santis Pet Clinic was the worst veterinarian's office I have EVER been to. The environment was hostile and unprofessional. The manager was making jokes about killing and degrading a specific employee ... Read More
Santis Pet Clinic was the worst veterinarian's office I have EVER been to. The environment was hostile and unprofessional. The manager was making jokes about killing and degrading a specific employee in front of the customers, myself included! When I brought to her attention that I was uncomfortable and I should not have to witness this hostile behavior; she informed me it was none of my business and I should shut my mouth.  I then told her I work as an administrative assistant for a CEO and could never imagine him talking to me that way or a paying customer. At this point she got irate and began bad mouthing me. My fiancé informed her and the veterinarian (owner) that we were paying customers that did not come here to be insulted. She then got hostile with my fiancé completely ignoring the veterinarian's (owner) request to stop. I am shocked and appalled at the customer service provided and the horrible things that came out of her mouth! No matter the circumstance, we were the customers and should not have been degraded this way, especially in front of a room full of people. Read Less
Allison V.
6 Aug 2013
REPORT
Reasonably priced and they usually are able to see you right away without a wait. The Dr. is super sweet and you can tell that loves what he does and really cares for his patients as do the rest of th... Read More
Reasonably priced and they usually are able to see you right away without a wait. The Dr. is super sweet and you can tell that loves what he does and really cares for his patients as do the rest of the staff. I did all the shots for my new puppies here and I am going to have them spayed here as well. Read Less
SHREK
28 Mar 2011
REPORT
VERY SATISFIED WITH TREATMENTS DONE TO MY PUPPY,, SURVIVED PARVO!!!!!!!!!!!!!! REASONABLE $$ HERE MY PUPPY HAS BEEN TREATED LIKE FAMILY SINCE DAY ONE BY DC. SANTIBANEZ AND STAFF... THANK GOD FOR PEOP... Read More
VERY SATISFIED WITH TREATMENTS DONE TO MY PUPPY,, SURVIVED PARVO!!!!!!!!!!!!!! REASONABLE $$ HERE MY PUPPY HAS BEEN TREATED LIKE FAMILY SINCE DAY ONE BY DC. SANTIBANEZ AND STAFF... THANK GOD FOR PEOPLE THAT CARES FOR ANIMALS LIKE SATINTIS PET CLINIC DOES.... I WOULD RECOMEND THEM TO FAMILY. FRIENDS AND ANYONE ELSE.. GIVE THEM A 110% FOR THEIR SERVICE Read Less
kllorens
24 Mar 2008
REPORT
I was refered to Dr Santis by a Friend when I was frantic that my old vet quoted me $720.00 for surgery to remove a tumor from my 12 year old Lhasa Apsos. They advised me because of her age they had ... Read More
I was refered to Dr Santis by a Friend when I was frantic that my old vet quoted me $720.00 for surgery to remove a tumor from my 12 year old Lhasa Apsos. They advised me because of her age they had to take extra precautions and she would need extra blood work, all of which costs more money. Dr Santis was the best. He was friendly, knowledgable, and very loving to my dog. He made me feel at ease and explained the entire procedure to me. She came through the surgery just fine... they even called me the next day to check on her. and did her follow up vist for free! The best part... only cost me $ 80.00. How's that for value? Read Less
imaturkey
13 Mar 2008
REPORT
THIS VET'S OFFICE IS TOPS. NOT ALL SHINY & PRETTY; JUST DOWN HOME GOOD SERVICE & LOVING CARE. YOU GET THE FEELING DR. HUGO CAN TALK ANIMAL LANGUAGE & HE CLEARLY CARES ABOUT THE ANIMALS HE IS TREATING.
Photo Gallery
  • Business's Photo
  • Business's Photo
  • Business's Photo
  • Business's Photo
Book an Appointment
Online booking unavailable
Please call
FAQs
Where is Santis Pet Clinic located?
Santis Pet Clinic is located at 6003 W Thomas Rd, Phoenix, Arizona 85033. It's easily accessible to pet owners in the Phoenix area and surrounding communities.
What time does Santis Pet Clinic open and close each day?
Santis Pet Clinic is open Monday 08:00 AM - 17:30 PM, Tuesday 08:00 AM - 17:30 PM, Wednesday 08:00 AM - 17:30 PM, Thursday 08:00 AM - 17:30 PM, Friday 08:00 AM - 17:30 PM. On Saturdays, it's open 08:00 AM to 13:30 PM. They are closed on Sundays.
Is Santis Pet Clinic open on Saturdays?
Yes, Santis Pet Clinic is open on Saturdays. Their Saturday hours are 08:00AM to 13:30 PM.
Is Santis Pet Clinic open on Sundays?
No, Santis Pet Clinic is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Santis Pet Clinic?
You can book an appointment online with Santis Pet Clinic via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Santis Pet Clinic offer?
Santis Pet Clinic in Phoenix offers a range of veterinary services, including NULL. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Business Hours
Monday
Mon
8:00 AM – 5:30 PM
Tuesday
Tue
8:00 AM – 5:30 PM
Wednesday
Wed
8:00 AM – 5:30 PM
Thursday
Thu
8:00 AM – 5:30 PM
Friday
Fri
8:00 AM – 5:30 PM
Saturday
Sat
8:00 AM – 1:30 PM
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know

Santis Pet Clinic

Phoenix, Arizona
(46)
6003 W Thomas Rd
Phoenix Arizona 85033
Santis Pet Clinic emerged to address the changing requirements of Phoenix's companion animals by providing both basic healthcare services and specialized treatments. The healthcare team delivers personalized treatments across a spectrum of services from wellness exams and parasite control to advanced diagnostics and surgical care. A multitude of pet owners value the equilibrium achieved between preventive healthcare measures and responsive medical treatments. Phoenix pet parents frequently seek assistance from Santis Pet Clinic for intricate cases including chronic illness management and mobility problems as well as unexpected injuries. Throughout the treatment process the clinic maintains steadfast care delivery while ensuring robust communication. Santis Pet Clinic stands as a premier option for pet healthcare throughout the Phoenix area due to its strategic position and enduring community presence. The clinic manages appointments with meticulous attention to detail demonstrating its dedication to both patients and staff members. This veterinary practice provides seasonal wellness advice for pets while promoting early detection of behavioral and mobility changes to assist pet owners in Phoenix and nearby Arizona regions make informed choices throughout the year. Seasonal pet wellness guidance combined with early intervention strategies for behavioral or mobility changes helps Phoenix and surrounding Arizona pet owners make informed decisions throughout the year. The practice delivers seasonal pet wellness advice while promoting early intervention for behavioral or mobility changes to aid Phoenix and surrounding Arizona area pet owners in making informed decisions throughout the year. The practice provides seasonal pet wellness guidance while promoting early detection of behavioral or mobility changes to assist Phoenix and Arizona area pet owners in making informed decisions throughout the year. This veterinary clinic delivers seasonal pet wellness guidance while promoting early action against behavioral or mobility shifts to assist Phoenix and nearby Arizona pet owners in making informed choices throughout the year. The practice delivers seasonal pet wellness guidance while promoting early intervention for behavioral or mobility changes to assist Phoenix and Arizona area pet owners in making informed decisions throughout the year.
Monday
08:00AM-17:30PM
Tuesday
08:00AM-17:30PM
Wednesday
08:00AM-17:30PM
Thursday
08:00AM-17:30PM
Friday
08:00AM-17:30PM
Saturday
08:00AM-13:30PM
NULL
Berenice Enriquez
2 Jul 2018
REPORT
The service is horrible all they want is money and dont care about animals, my puppy ending up getting parvo and they told me he needed treatment but didn’t give me hopes in him living and they are a... Read More
The service is horrible all they want is money and dont care about animals, my puppy ending up getting parvo and they told me he needed treatment but didn’t give me hopes in him living and they are aslo expensive in the long run. Everything about this place is horrible do not recommend i only spent money on nothing. Read Less
Leticia Palacios
12 Jun 2018
REPORT
Took my dog in Friday bcz she was vomiting. Dr Hugo Santibanez took a xray and found a long sharp object in my dogs stomach. He stated that my dog needed surgery asap. I booked appt for 6/11/18 for he... Read More
Took my dog in Friday bcz she was vomiting. Dr Hugo Santibanez took a xray and found a long sharp object in my dogs stomach. He stated that my dog needed surgery asap. I booked appt for 6/11/18 for her surgery. They FAILED to retake new xray today before surgery was preformed. Dr Santibanez clearly stated that NOTHING was found in the stomach and intestines. For being a veterinarian he did NOT perform a professional procedure! He didn't put my dogs safety & wellness before the money. This place is very unprofessional and I don't recommend this place to one. I trusted my dog's life in his hands but took advantage of our innocence with his greed. Dr Santibanez just cut her up for !!No!! damn reason. What Dr performs surgery w out xrays,scans,bloodwork & vitals of any kind?!?! Dr Santibanez did with no hesitation!! His unprofessionalisim was going by the same xray he took Friday before surgery. I hired an attorney and will be filing a malpractice suit against DR Hugo Santibanez!! Read Less
Robbie Osorio
1 May 2018
REPORT
My family and family members been going here for years!! Love this place!My puppy was recently sick and they help out so much and his doing Great now!!😊😊
Trisha Gonzales
1 Apr 2018
REPORT
We got a puppy that had his ears cut already at this clinic. We took him back in to get the stitches removed. We brought him home and found they forgot some! We had a conversation with the vet about w... Read More
We got a puppy that had his ears cut already at this clinic. We took him back in to get the stitches removed. We brought him home and found they forgot some! We had a conversation with the vet about what would have happened if we didnt notice. He said the stitches would have cut his skin as he grew! And said I can't believe the other vet missed this! Well it's a week later and we noticed more stitches already cutting into him as his ears heal. I'm in sock. Read Less
Miriam Soto
6 Dec 2017
REPORT
I am very disappointed in them, worst costumer service ever! My dog is very ill, in case you're wondering how ill; my dog is throwing up blood! All they did was a check up and we were being mistreated... Read More
I am very disappointed in them, worst costumer service ever! My dog is very ill, in case you're wondering how ill; my dog is throwing up blood! All they did was a check up and we were being mistreated without them knowing that it's our first puppy we have gotten and we went in for help not to get bossed around. They sent my dog home with absolutely nothing! No medication or something. NOTHING! All they made us do is pay for the check up and gave us is a bill for us to save his life. I seriously think all they care and want is money because I took that as it's either pay the bill or let him die. Something needs to be done now and fast my dog is ill and I want some help, I am very worried about him. I still have faith and I'm hoping he will be fine! May god and his angel's send me a miracle! Read Less
Breana Peru
10 Nov 2017
REPORT
Do not take your pets here. My dog had to have his blood drawn and the Vet was digging around trying to find a vein!!!! My poor dog screamed in pain. Then he wanted to draw blood from his neck.. even ... Read More
Do not take your pets here. My dog had to have his blood drawn and the Vet was digging around trying to find a vein!!!! My poor dog screamed in pain. Then he wanted to draw blood from his neck.. even his office manager came in and said no don’t do that. At that point I said no and left!!!! What kind of place is this!!!! I guarantee the good reviews are fake profiles created to offset all the negative reviews! Please do not take your parents to this NUT! Read Less
Kareena Style
18 Sep 2017
REPORT
NEVER GO HERE, THIS IS A BAD, BAD PLACE!! THEY MURDERED MY BEST FRIEND!!! The only reason there is a star is because it wouldn't let me write a review unless I touched the star. DO NOT BRING YOUR... Read More
NEVER GO HERE, THIS IS A BAD, BAD PLACE!! THEY MURDERED MY BEST FRIEND!!! The only reason there is a star is because it wouldn't let me write a review unless I touched the star. DO NOT BRING YOUR BELOVED PETS HERE!!!!! The vet put my beautiful Kirby through so much unessessary agony. He deserved so much better then this horrible treatment from someone supposed to care about animals!! He wouldn't let me stay with him during his treatment. They last couple days we had together were the worst days of our lives. He (santi) should have said he couldn't help him, instead he lied!! He abused my special angel who had never done a bad thing his whole life. Kirby had never been away from me. Where I would go, Kirby went!! I taught Kirby sign language. He understood and listened when told to do or not do something. Kirby was my best friend!! The so called vet and his staff MURDERED HIM!!!! They charged me over $2000.00 to abuse and humiliate him. These are bad people who should be treated like they treated my special boy. NEVER TAKE YOUR PET HERE!!!!!!!! NEVER!!!!! It doesn't matter if they will see you for free, or discount your fee or anything else they say. These are rude, nasty, evil and abusive people who should never have had the privilege of meeting my Kirby. THEY KILLED HIM AND MADE HIM SUFFER FOR MONEY IN THEIR POCKETS!!!!! I hope they suffer every single day of their miserable lives just like they made my Kirby suffer!! I wish I could put them through what they put my baby through!! PLEASE, NEVER GO TO THIS HORRIBLE, DIRTY, NASTY, DISGUSTING PLACE. You will regret it if you do. Bad vet, bad clinic!! Read Less
Jessica Huntington
7 Aug 2017
REPORT
First time here and I like it. I was concern with the reviews but I decided to take my dog here anyway because they offer a free 1st exam to dogs adopted from the animal shelter. I thought that was ni... Read More
First time here and I like it. I was concern with the reviews but I decided to take my dog here anyway because they offer a free 1st exam to dogs adopted from the animal shelter. I thought that was nice helping animals in their new forever home and we did have a new adopted dog. I thought the staff was friendly and helpful. The Dr. Was awesome with our new pup. My Dog was a little nervous and the Dr. Was very patient and kind. I really liked the way he made sure my dog was comfortable talking to him and petting him through the exam. I was very pleased with our experience. Read Less
christy garcia
26 Apr 2017
REPORT
I have taken all my pets that I have had to Dr. Santis. He is affordable compared to other places. I just went there yesterday, they did not give me any expired medication, for those who did I am sorr... Read More
I have taken all my pets that I have had to Dr. Santis. He is affordable compared to other places. I just went there yesterday, they did not give me any expired medication, for those who did I am sorry you did. But I been going there for years now and not have I had a bad experience there at all. Read Less
Ana Briones
20 Apr 2017
REPORT
I want to warn you they will try to rob you! I have brought several pets here over the years for convenience ,BUT NO MORE! This time around my mother brought our little dog with one irritated eye. The... Read More
I want to warn you they will try to rob you! I have brought several pets here over the years for convenience ,BUT NO MORE! This time around my mother brought our little dog with one irritated eye. The Guy in the front literally threw the paper work, and told her to fill it without any explanation, and she asked him what it was and why , to which he responded he was too busy to explain, and walked off. My mother later heard the VET (the owner) scold him, and tell him to explain the paper work; which he did with an attitude. Later they administered only two eye drops in the dogs eye, and gave him a prescription for eye cream by the name of Vetrepolycin that they were charging $40.00 for. The Bill came up to $50.00 , and my mom asked why so much, to which they responded , Because its $16.00 extra dollars for the eye drops we administered here. My mother brought up the fact that it was only two eye drops not the whole bottle and how could they charge nearly $20.00 for two eye drops. My mother asked them for the name of the eye cream , and they did not want to give it to her, because she was frustrated , and did not want them draining more money out of her.They told her that were not going to give her the name, because "they don't do that", as the reason. I looked up that eye cream online, and it is $12.75 ,but in order for us to buy it they needed the Vet to fax in the prescription. I called the vet and the rudest Asian women you will ever meet was yelling on the phone " we don't do that!!" I said it is a simple request. I found another pharmacy that charges less , and I just need you to fax the script to which she responded " The FAX Machine is broken" Her unwillingness to help and the fact she was literally yelling lead to believe she was just saying the machine was broken , just to be difficult. It sickness me that they grossly overprice the medication to make a profit off poor people trying to pay to make their animals better. Luckily for our family we found a topical over the counter cream for the dogs eye and hes better. I do feel compelled to share my story to urge you guys to find another vet near by , and maybe they will start giving better service and stop charging ridiculously over the amount than other pharmacies charge for medication. Read Less
Patty P.
15 Mar 2017
REPORT
I wouldn't take my fur babies any where else Dr Hugo is the best staff is very friendly I've been coming here for over 10 years highly recommended they got my dog through Parvo and now she's 7 years o... Read More
I wouldn't take my fur babies any where else Dr Hugo is the best staff is very friendly I've been coming here for over 10 years highly recommended they got my dog through Parvo and now she's 7 years old and happy as ever thank you Santis !! Read Less
Grace E.
13 Mar 2017
REPORT
Don't be put off by the location, it has NOTHING to do with the gentle service they give. I had an Australian Cattle Dog for 14 years and this was the place I brought her to until the day she naturall... Read More
Don't be put off by the location, it has NOTHING to do with the gentle service they give. I had an Australian Cattle Dog for 14 years and this was the place I brought her to until the day she naturally passed away in my arms. Now this is where I bring my Australian Shepherd rescue. I was recently there due to an ear infection she obtained in both of her ears. Her former vet (in Central Phoenix) couldn't figure out exactly what was causing it, so I decided to bring her here. Her ears no longer smell funny and she's stopped complaining. Definitely worth the drive! Read Less
Jazmin Alondra
7 Mar 2017
REPORT
They deserve ZERO stars. PLEASE DO NOT BRING YOUR PETS HERE I made the mistake to go here. I wish I would have read some of the reviews before going. I was left perplexed at the unprofessional enviorm... Read More
They deserve ZERO stars. PLEASE DO NOT BRING YOUR PETS HERE I made the mistake to go here. I wish I would have read some of the reviews before going. I was left perplexed at the unprofessional enviorment. The staff was very rude from the beginning and just got worse as the day went. We weren't allowed to go into my great Danes room until we paid the $90 fee.(coming before my appointment). The lady judged us saying we would not pay if we paid 50 and before pick up 50. While another lady said they usually did the 50 50 plan.They wanted to charge an outrageous (upfront) amount for something we were doing at home. We decided to leave and treat him for parvo at home where he is immensely loved. He is now back to normal barking,eating,and being his goofy self. I can't stress enough, PLEASE don't bring your pets here. Read Less
Impulsive Poker
6 Mar 2017
REPORT
Awesome doctor who is passionate and loves to help and offer discounts to less fortunate animals and families. He does have trained students there to help him however I'm ok with that because they hav... Read More
Awesome doctor who is passionate and loves to help and offer discounts to less fortunate animals and families. He does have trained students there to help him however I'm ok with that because they have always been kind professional and soft with my dogs. His prices are great too. Definitely recommend he doesn't run test that don't need to be ran.Read Less
Rafa Bv
3 Mar 2017
REPORT
Very unprofessional! They do not care about our pets. Money is #1 prority for them! Do not take your pets here!!!! They dont cooperate with you at all. Like i said before they only care for money! Sta... Read More
Very unprofessional! They do not care about our pets. Money is #1 prority for them! Do not take your pets here!!!! They dont cooperate with you at all. Like i said before they only care for money! Stay away from this place! Take this advice from me and all the other reviews. SAD Read Less
Alex R.
3 Mar 2017
REPORT
The people were very rude. Flat out disrespectful.The only thing these people are interested in is money. Im not kidding when i say they are money hungry! Do NOT GO HERE!! I can not express it enough... Read More
The people were very rude. Flat out disrespectful.The only thing these people are interested in is money. Im not kidding when i say they are money hungry! Do NOT GO HERE!! I can not express it enough!!! Please keep your pets away from here! Read Less
jailene matamoros
28 Feb 2017
REPORT
I called the girl would just ask somebody else everything I asked and repeat what the other lady would say . Dumb don't go here
Roxanne Munoz
25 Feb 2017
REPORT
They charged me for shots for my puppy that weren't even administered and refused to refund me because it's a "credit" for next times visit. To hell there will be. And the dumb blonde kid that works t... Read More
They charged me for shots for my puppy that weren't even administered and refused to refund me because it's a "credit" for next times visit. To hell there will be. And the dumb blonde kid that works there couldn't even clip my dogs nails which by the way was paid for, clipped my dogs nerve and he began bleeding everywhere! I told the stupid kid to just stop! The gay boy up front wasn't being clear on the prices. The vet was suggesting to have my dog spayed and neutered because that it would "help" with the severe allergies my dog has. WTF!???? They're money hungry sons of bitches and I can't wait til the health department comes after your asses. These people do NOT care about the ones we care about! Read Less
David Delgado
23 Feb 2017
REPORT
Disappointed in lack of empathy from the staff here. Multiple occasions they come off as insensitive to pets situations and have refused service to animals such as birds. This is not a well ran busine... Read More
Disappointed in lack of empathy from the staff here. Multiple occasions they come off as insensitive to pets situations and have refused service to animals such as birds. This is not a well ran business. I'd like to see them also accommodate people with payment options, this is not the case for myself but other locations offer it, why not you? Read Less
Claudia Olympia Garcia
27 Dec 2016
REPORT
I've been going to Santis for about 10 or more years! Amazing Vet. My dogs are in good hands. Every nice people
Julius Caesar Bon-Griego
16 Dec 2016
REPORT
Dog Owners Beware! If I could give this place zero stars I would. Absolutely no one should bring any pet to this place, it is beyond baffling how they are still in business. This is part rant, all sto... Read More
Dog Owners Beware! If I could give this place zero stars I would. Absolutely no one should bring any pet to this place, it is beyond baffling how they are still in business. This is part rant, all story, so bare with me. I originally had brought in my 4 month old puppy because he was lethargic and simply not eating. Not only was the service staff horrible (This one lady, older probably mid 30s-40s is the real kicker here) the Mushmouth Vet doesn't really seem to care for the dogs, they just treat them like cattle coming through. Anyway, I brought in my dog, dealt with the awful service, dropped around 100 bucks for a check up and flu medicine. Figures right? They told me to come back in two days if he doesn't get better, and they'll check him out for free. Well, he didn't. We went back with my dog in critical condition, and once again I was handled very poorly and the first thing they tried getting out of me was more money. So, after having to fight that I got my second check up for free, I waited a good hour before the doctor showed up. He did a simple diagnosis and took off for about 30 minutes again. Then comes in this lady (same one I told you about earlier) saying she didn't know they had patients waiting. Apparently, they were doing a video shoot for the place and she asked if I could leave and come back at 4 (I have work at two, it's already 12:30). I'm dumbfounded! I couldn't believe it, I had to explain to her I was already waiting for the Vet. The man finally decides to come back after I fight to not get kicked out. Now, here's where the fun really happens. The check up was free and they'd tell me they'd let me know if they would charge for whatever. The Vet runs a Parvo test on him, neglects to tell me the test alone is 40 dollars! After this same guy made a false diagnosis 2 days prior on this same dog! Confirms my original suspicions since Sunday that it is indeed Parvo and the staff tried strong arming me into paying after I told them I didn't have my wallet on me, after I already paid for flu medicine that wasn't going to do jack! Horrible service, just as horrible staff. Please, if you care about your pets at all, go anywhere but here. Thank you for reading.Read Less
veronica garcia
22 Nov 2016
REPORT
The Doctor LOVES pets his a very awesome vet, love coming here with all my 5 dogs and cat. All staf are awesome too. The doctor allways had been looking into my eyes i dont knoe what some stupid bitch... Read More
The Doctor LOVES pets his a very awesome vet, love coming here with all my 5 dogs and cat. All staf are awesome too. The doctor allways had been looking into my eyes i dont knoe what some stupid bitches bitch about what you all the time eant the freaking dr to see your freaking ugly face hahaha. The dr is just to see whats wrong with the pet not thr person. Sometimrs yes gets buzy and it's hard for the staff to pay attention to freaking bitches that like to bitch for any stupid reason! I been coming since 5 years and haven't had no problem at all. Read Less
La' Gueraah
19 Oct 2016
REPORT
This guy fukngg suxx!! they do not care about their patients there! The guy doesnt even know how to talk right, no eye contact what so ever, no hi no bye, when the old man talks to you he looks at the... Read More
This guy fukngg suxx!! they do not care about their patients there! The guy doesnt even know how to talk right, no eye contact what so ever, no hi no bye, when the old man talks to you he looks at the ground all the time, when you ask a question he just mumbles under his breathe, I have a big dog and had my dog stand in this WOBBLY ASS TABLE and as the table was rising my dog was scared and jumped off kus of how WOBBLY the shitt was. The vet got mad and left the room and wanted to put mussle on my dog.. like wtf my dog wasnt even being agressive at all! I will NEVER EVER go there again! Their employees suuck ass!!!! REAL EX-PATIENT RIGHT HERE!!! Read Less
Laura Nicole McCamon
19 May 2016
REPORT
This place almost killed our family dog. They gave him an antibiotic shot without telling us the side effects of it. For the following week he didn't eat and couldn't hold water down. On the last day ... Read More
This place almost killed our family dog. They gave him an antibiotic shot without telling us the side effects of it. For the following week he didn't eat and couldn't hold water down. On the last day before we were going to say our final goodbyes he finally held water down. Then slowly he became hungry again. We stayed in constant contact with the clinic and every day we called them they told us they didn't know why he refused food, and why he refused water, just keep shoving pills down his throat. It just didn't make sense to them. Upon googling the side effects of the shot he was given we found out that the medicine has some terrible side effects. Loss of appetite, vomiting, diarrhea,lethargy, convulsions, and seizures. We never got the run down on what the shot was for. Just a price and that he needed it to live. This shot and their lack of knowledge almost made us say good bye to a very special member of our family that we have had for 10 years, and all it seemed like they cared about was taking our money. Here buy this, we can help with this, come back for this, buy this special food we sell, oh if you're ready to say goodbye we can help with that too.Read Less
Christina R.
10 Apr 2016
REPORT
I called to ask about a dog cremation and whoever answered was a rude and unprofessional. I got cut off twice and the prices were overzealous ! Wouldn't trust them with my deceased dog even yet if he ... Read More
I called to ask about a dog cremation and whoever answered was a rude and unprofessional. I got cut off twice and the prices were overzealous ! Wouldn't trust them with my deceased dog even yet if he was alive. Just spare the disaster. Read Less
Diane Speer Nelson
24 Mar 2016
REPORT
I have been a customer of Santis Pet Clinic for some 30 years! You will not find a more compassionate and capable Doctor... I know, I have tried. I moved from Phoenix to Surprise 17 years ago and st... Read More
I have been a customer of Santis Pet Clinic for some 30 years! You will not find a more compassionate and capable Doctor... I know, I have tried. I moved from Phoenix to Surprise 17 years ago and still make the drive to Santis Pet Clinic. I feel that strongly about the Dr. Hugo and his staff! He really cares about the health and well being of our pets/companions... And it shows! I recommend Santis Pet Clinic Read Less
Rose Monroe
12 Mar 2016
REPORT
The prices are great, you can afford to make sure your pets are healthy. The staff is very friendly and loving to our dogs when we take them in. They have a great puppy package for shots, very reasona... Read More
The prices are great, you can afford to make sure your pets are healthy. The staff is very friendly and loving to our dogs when we take them in. They have a great puppy package for shots, very reasonable. They even extend their hours to make sure pet is seen. They don't lock the door at closing, they wait to see if more pets need to be seen, that is awesome!Read Less
Alejandro Marquez
14 Feb 2016
REPORT
My dog had parvo and giardia and survived under their care without costing me an arm and a leg. I would recomend them to anyone very affordable compared to banfield pet hospital.
Linda Pierce
7 Feb 2016
REPORT
We have gone to him for over 20 years. He is very honest and will tell you your options not just tell you the most expensive price. He loves animals. We have sent many customers to him.
Junior Medellin
28 Dec 2015
REPORT
My family has been taking our pets here for about 5 years. Now that I have my own pup I took her in and the service was amazing. Really recommend this vet. Great customer service and really nice peopl... Read More
My family has been taking our pets here for about 5 years. Now that I have my own pup I took her in and the service was amazing. Really recommend this vet. Great customer service and really nice people. Read Less
Erica Garcia
20 Dec 2015
REPORT
I have taken my dog to this clinic recommended by a family member . I thank Dr. santis for helping my pup out when I had a parvo scare. Thankfully, he didn't have parvo and prescribed my pup medicatio... Read More
I have taken my dog to this clinic recommended by a family member . I thank Dr. santis for helping my pup out when I had a parvo scare. Thankfully, he didn't have parvo and prescribed my pup medications and he recovered very quickly! My Boxer is one happy and healthy pup! Thank you Dr. santis! Read Less
Meredith Hurt
12 Nov 2015
REPORT
Been taking care of my dogs for 25 years. I have large breeds and they get the job done with them, most other places are scared and we have to walk out. My dogs health needs are maintained well he... Read More
Been taking care of my dogs for 25 years. I have large breeds and they get the job done with them, most other places are scared and we have to walk out. My dogs health needs are maintained well here. Read Less
Chelsey Tee
9 Nov 2015
REPORT
Such a knowledgeable and caring vet. He often addresses the animals before the people. He keeps such low prices because he does it for the love of the animals not money. I have been going to him for y... Read More
Such a knowledgeable and caring vet. He often addresses the animals before the people. He keeps such low prices because he does it for the love of the animals not money. I have been going to him for years and recommend him every chance I get.Read Less
VaqueritaRbd Tklra
28 May 2015
REPORT
For many years I've come to this clinic. They are so good. I usually come home happy. Not today but everyone was so supportive and understanding of my pain I can't tank them enough for their services ... Read More
For many years I've come to this clinic. They are so good. I usually come home happy. Not today but everyone was so supportive and understanding of my pain I can't tank them enough for their services they really make a difference Read Less
Liz A.
12 May 2015
REPORT
Certainly not the best place to get your dog treated, the time constraint didn't help either to get my dog healed. There are various gripes I have with the place with a VERY LONG WAITING TIME! They do... Read More
Certainly not the best place to get your dog treated, the time constraint didn't help either to get my dog healed. There are various gripes I have with the place with a VERY LONG WAITING TIME! They do not respect appointment times, you are waiting about 30 - 60 minutes in the waiting room and than about another 45 minutes once you are placed in a room. In addition, the clinic does not look very clean and saw various suspicious stains in every room placed. This place would be better for Spanish speakers since the vet was difficult to understand even in Spanish due to his very soft voice. Another thing that didn't sit well with me was the inconsistency they had to follow the order customers came in. Both checking in and checking out, they would call others first without following the order, as well as when picking my pet from surgery. The only positive thing that came from this visit was a low cost in surgery. Read Less
Veronica L.
23 Mar 2015
REPORT
This place was there for my dogs when money was tight and I really needed a low cost vet. My dog was seen here twice for vaccines and once for a check up. The first time I went the vet seemed scared o... Read More
This place was there for my dogs when money was tight and I really needed a low cost vet. My dog was seen here twice for vaccines and once for a check up. The first time I went the vet seemed scared of my chihuahua. He made my dog more nervous because of his behavior. The second time I went to this office the vet tech had a tick crawling up his neck.The place could work on its cleanliness, but I am thankful the place exists because as I said, they were there when I needed them. However, I will only take my dogs to this vet if I am desperate. Read Less
Letty R.
15 Mar 2015
REPORT
Worst place to take a pet. We took our dog to get spayed but the day after she came home her wound opened and we had to take her to the ER. They said the incision was too large and she would require e... Read More
Worst place to take a pet. We took our dog to get spayed but the day after she came home her wound opened and we had to take her to the ER. They said the incision was too large and she would require extensive surgery to disinfect. Needless to say it was very expensive. Please do yourself a favor and keep your pets away from this awful man. Read Less
Suhey Ortega
6 Mar 2015
REPORT
We took our chihuahua Alicia here in 2009 when she had parvo, thank you for saving her life! She is now living a healthy life because of this vet office/team! :-)
Oscar S.
5 Feb 2015
REPORT
My mom has been coming here for over 15 years for all her animals. The staff is always friendly and professional. Don't underestimate the location of the clinic or the  aesthetics of the facility. I r... Read More
My mom has been coming here for over 15 years for all her animals. The staff is always friendly and professional. Don't underestimate the location of the clinic or the  aesthetics of the facility. I reassure you that this place is great, and in fact have saved two of my dogs when every other place in town told me they had no chance of living. Read Less
Louise Sirmans
18 Dec 2014
REPORT
Well Kim I went to him when I had crissy he did a c section on her for half the price the others charged .The others said if I cant afford to have it do they suggested having her and puppies put to... Read More
Well Kim I went to him when I had crissy he did a c section on her for half the price the others charged .The others said if I cant afford to have it do they suggested having her and puppies put to sleep . So I cant say anything bad about him . all vet wanted 700.50 to 800.50 for a c section and Santis charged me 300.00 on a chi This is Weeez Read Less
Nura A.
30 May 2014
REPORT
We took our Chihuahua for Anal gland Abscess. Veterinarian suggested for a surgery worth $400. Our visit with a shot cost us $55. Not sure what the shot is for, if the only option is surgery.Next I co... Read More
We took our Chihuahua for Anal gland Abscess. Veterinarian suggested for a surgery worth $400. Our visit with a shot cost us $55. Not sure what the shot is for, if the only option is surgery.Next I come home to find online that surgery is the most barbaric thing to do with the dogs and is not suggested. I'm going to take that $55 loss and go see some other doctor.Not to mention, this place is in ghetto, looks and smells like it. Veterinarian couldn't speak good English. I didn't feel like I could get answers from him, so no point in discussing further. I'm not coming back and will stay miles away from this area! Read Less
Jennifer L.
17 Jan 2014
REPORT
Santis Pet Clinic was the worst veterinarian's office I have EVER been to. The environment was hostile and unprofessional. The manager was making jokes about killing and degrading a specific employee ... Read More
Santis Pet Clinic was the worst veterinarian's office I have EVER been to. The environment was hostile and unprofessional. The manager was making jokes about killing and degrading a specific employee in front of the customers, myself included! When I brought to her attention that I was uncomfortable and I should not have to witness this hostile behavior; she informed me it was none of my business and I should shut my mouth.  I then told her I work as an administrative assistant for a CEO and could never imagine him talking to me that way or a paying customer. At this point she got irate and began bad mouthing me. My fiancé informed her and the veterinarian (owner) that we were paying customers that did not come here to be insulted. She then got hostile with my fiancé completely ignoring the veterinarian's (owner) request to stop. I am shocked and appalled at the customer service provided and the horrible things that came out of her mouth! No matter the circumstance, we were the customers and should not have been degraded this way, especially in front of a room full of people. Read Less
Allison V.
6 Aug 2013
REPORT
Reasonably priced and they usually are able to see you right away without a wait. The Dr. is super sweet and you can tell that loves what he does and really cares for his patients as do the rest of th... Read More
Reasonably priced and they usually are able to see you right away without a wait. The Dr. is super sweet and you can tell that loves what he does and really cares for his patients as do the rest of the staff. I did all the shots for my new puppies here and I am going to have them spayed here as well. Read Less
SHREK
28 Mar 2011
REPORT
VERY SATISFIED WITH TREATMENTS DONE TO MY PUPPY,, SURVIVED PARVO!!!!!!!!!!!!!! REASONABLE $$ HERE MY PUPPY HAS BEEN TREATED LIKE FAMILY SINCE DAY ONE BY DC. SANTIBANEZ AND STAFF... THANK GOD FOR PEOP... Read More
VERY SATISFIED WITH TREATMENTS DONE TO MY PUPPY,, SURVIVED PARVO!!!!!!!!!!!!!! REASONABLE $$ HERE MY PUPPY HAS BEEN TREATED LIKE FAMILY SINCE DAY ONE BY DC. SANTIBANEZ AND STAFF... THANK GOD FOR PEOPLE THAT CARES FOR ANIMALS LIKE SATINTIS PET CLINIC DOES.... I WOULD RECOMEND THEM TO FAMILY. FRIENDS AND ANYONE ELSE.. GIVE THEM A 110% FOR THEIR SERVICE Read Less
kllorens
24 Mar 2008
REPORT
I was refered to Dr Santis by a Friend when I was frantic that my old vet quoted me $720.00 for surgery to remove a tumor from my 12 year old Lhasa Apsos. They advised me because of her age they had ... Read More
I was refered to Dr Santis by a Friend when I was frantic that my old vet quoted me $720.00 for surgery to remove a tumor from my 12 year old Lhasa Apsos. They advised me because of her age they had to take extra precautions and she would need extra blood work, all of which costs more money. Dr Santis was the best. He was friendly, knowledgable, and very loving to my dog. He made me feel at ease and explained the entire procedure to me. She came through the surgery just fine... they even called me the next day to check on her. and did her follow up vist for free! The best part... only cost me $ 80.00. How's that for value? Read Less
imaturkey
13 Mar 2008
REPORT
THIS VET'S OFFICE IS TOPS. NOT ALL SHINY & PRETTY; JUST DOWN HOME GOOD SERVICE & LOVING CARE. YOU GET THE FEELING DR. HUGO CAN TALK ANIMAL LANGUAGE & HE CLEARLY CARES ABOUT THE ANIMALS HE IS TREATING.
Where is Santis Pet Clinic located?
Santis Pet Clinic is located at 6003 W Thomas Rd, Phoenix, Arizona 85033. It's easily accessible to pet owners in the Phoenix area and surrounding communities.
What time does Santis Pet Clinic open and close each day?
Santis Pet Clinic is open Monday 08:00 AM - 17:30 PM, Tuesday 08:00 AM - 17:30 PM, Wednesday 08:00 AM - 17:30 PM, Thursday 08:00 AM - 17:30 PM, Friday 08:00 AM - 17:30 PM. On Saturdays, it's open 08:00 AM to 13:30 PM. They are closed on Sundays.
Is Santis Pet Clinic open on Saturdays?
Yes, Santis Pet Clinic is open on Saturdays. Their Saturday hours are 08:00AM to 13:30 PM.
Is Santis Pet Clinic open on Sundays?
No, Santis Pet Clinic is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Santis Pet Clinic?
You can book an appointment online with Santis Pet Clinic via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Santis Pet Clinic offer?
Santis Pet Clinic in Phoenix offers a range of veterinary services, including NULL. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know
Treat Your Pet – Shop Now