Just moved from Texas and needed a vet close to home. At first I was concerned about some of the negative reviews I read, but I decided to give these guys a try because they're right across the street... Read More
Just moved from Texas and needed a vet close to home. At first I was concerned about some of the negative reviews I read, but I decided to give these guys a try because they're right across the street from my home. I have 2 small dogs, and their annual shots were due. From the moment I walked through the door, I was treated like I mattered. It wasn't just fake smiles and small talk... it was the feeling that they cared that was noticeable. Moving on into the back room, the assistant/tech was extremely loving and playful with my pups. One of my pups is skittish, and she made the extra effort to make him feel as comfortable as possible while she drew blood. The main thing I noticed was she wasn't in a hurry... she wasn't trying to get me in and out... she really cared about my dogs. Something that did rub me the wrong way is she didn't look at their vet records before handing me an estimate for shots they didn't need. I asked her to check the records that I emailed them, and she came back and politely changed the estimate. Then the vet came in. I was expecting him to be short with me, but he was the opposite. He was extremely kind and patient. Beyond that, he was a teacher. Seriously, he took the time to teach me... things like how to get my pups to relax when I brush their teeth... he showed me techniques and encouraged me to be patient. Then he demonstrated it on one of my dogs to show me... it was like he was Cesar Milan or something. Come to find out, he was the owner of the place! I could tell this wasn't just a J.O.B. for him, he really cared. Then the assistant/tech printed out everything that the vet said, including the things he taught me, so I wouldn't forget. And then she handed me a goodie bag with a couple of toys and some literature on the emergency vet clinics in the area. Bottom line, I'm making these guys my new vet. That being said, I do have 2 negative thoughts: 1: Their hours need improvement. My vet in Texas was open 7am-7pm, 6 days a week. Several times, I dropped the dogs off on the way to work, and picked them up on my way home. I do miss that convenience. 2: The facility feels very cold and hard... very sterile and not very inviting. They seem to be doing a little remodeling, but there's only so much you can do in the space they have. My vet in Texas had a homey feel, and was very spacious... they even had a little play area with toys in the waiting area. I guess I became spoiled at my old vet. ---- ---- Beyond those 2 things, I have all great things to say about this place. Keep up the good work. Read Less