On March 7th, 2016, at 08:08 a.m., we entered the doors of the Adobe Animal Hospital, hoping to relieve our cat's suffering, after all they had treated our family cats for nearly 18 years. That is unt... Read More
On March 7th, 2016, at 08:08 a.m., we entered the doors of the Adobe Animal Hospital, hoping to relieve our cat's suffering, after all they had treated our family cats for nearly 18 years. That is until this morning.
Let me explain: after trying to reach their after-hours answering service throughout the past weekend, we had no choice but to show up at the opening of the clinic. Our cat was severely suffering and we decided to put him down - he was 17 1/2 years old. I was repeatedly reassured by the answering service that Adobe Animal Hospital would get him in and help us ease his pain.
However, when we arrived and then inquired about having him put down, a very loud, boisterous front desk clerk told us how busy the vet was. We were summarily told to go and Google another veterinarian. When pushed to see if they could squeeze us in, the woman offered to refer us to another hospital....after 17 years of our faithful customer relationship, we were told to take our cat to a completely unknown vet and have them put our cat down?! We would then have to further stress our cat by driving to an unfamiliar place just so that we could put him to sleep?! What kind of customer service is this?
The callus nature did not stop there, for while we waited they admitted two walk-ins ahead of us, AFTER we were told that no more walk-ins could be accepted. I sincerely hope that the Dachshund with a cold did not suffer as painfully as our dying cat.
Bottom line?
One star rating is too generous. This hospital is unprofessional, the staff were discourteous and the doctors showed little regard for the well-being of a cat that had been a patient of that facility for more than 17 years. I cannot recommend this facility, its ill-mannered staff or their total lack of customer relations. People lose their job for much less than the disrespectful handling of our cat's medical emergency - I sincerely hope that the Dachshund with a cold that they allowed to walk-in, did not suffer as painfully as our dying cat, Moe. Read Less