I am a pet parent of many animals, horses, dogs, cats, ferrets. Although I am not new to AZ, I am new to the North Scottsdale area of living. I have seen many vet offices in my time having animals. I ... Read More
I am a pet parent of many animals, horses, dogs, cats, ferrets. Although I am not new to AZ, I am new to the North Scottsdale area of living. I have seen many vet offices in my time having animals. I think the doctors at PNAH are sufficient in their knowledge, and friendly, their office is clean and they are very timely in getting you in and out. HOWEVER, when it comes to cost, they are extremely high compared to other offices. You can get the same quality care for your animals at other offices. One of the issues is they charge for recare of your animal. I have never been charged for a recare apt. I think it is a disservice to their customers to charge this. It should be looked upon as a continuing service from the first visit. In order to keep pet parents WANTING to continue with the health of their pets, it should be good customer service from the vets to extend the service of recare at no charge. Just because the office is located in a very nice area where money is better then other areas, it should not be abused and customers should not be taken for granted. For this reason, I will not be going back to this facility but seeking quality vet care for my babies at another facility. Read Less