We love the Tempe Banfield location! The doctors take amazing care of our pups, they've given them good care on many occasions and are very communicative to us at all times. We have no bad things to say about them and this is after a dental cleaning, 2 drop off appointments, many office appointments, and a minor surgery. They're the best! Read Less

Seemed kind but when I had my vet fax and e-fax my pets prescription, they never got it. Had to spend a long time driving across the valley in rush hour to get it myself. Will choose a different store to pickup my food. Read Less

The staff here went above and beyond for my little fur-baby Bear. They were very compassionate and very patient with me throughout Bears diagnosis and treatment. I will never go anywhere else and ive saved so much money by being on their Banfield plan! Read Less

Amazing vets. They've saved my poor dog twice now. Everyone in the building, including the cashiers for the pet store, genuinely seem to love all the critters that come in the door. I got a courtesy call just asking how my dog was doing. Years ago my dog had a condition and we had gone to 3 different vets of the course of a few months. The poor girl was dying and the vet here recognized the condition right away and had her better within weeks. Recently they made room for an emergency surgery and did a fantastic job. If I ever need stitches personally, I wish I could have this vet do them. I would have given 5 stars, but they are understaffed and seemingly overwhelmed at times. Hold times on the phone can be a bit long, and talking to someone that is over extended can feel a bit yucky, but the quality of the care is what matters and this crew really goes out of their way to take care of your pet. Read Less

My puppy got bit by another dog resulting in my puppy having a pierced cheek that has not stop bleeding. You can see the hole in his cheek that shows his gums on the other side. When I called to ask if this location could see him the receptionist Rena made it clear that my request was an inconvenience. Some of the things she said: "well, like, how bad is it? Do you really need to come in? Or can this just like wait till later in the week?" .... lady my dog is BLEEDING AND IT WON'T STOP. No, I cannot wait. I pay Banfield enough money to at least hire some courteous staff. Your patients should never be an inconvenience to you and your company. Read Less

I want to first start out by saying, I usually don't take the time to do these reviews but I was so impressed by Lee-Ann at Banfield pet hospital it needed to be mention. I brought my sick Frenchie Lola to Banfield, and Lee-Ann saw how stressed out I was. Lee-Ann calmed me down and the vet got me the right antibiotic. Lee -Ann personally called me the next day, To see how my Lola was doing. Lee-Ann, went above and beyond to take care of me and my girl. Banfield pet hospital is lucky to have her. Read Less

I brought my dog in for an exam and informed them that he was having hip issues. The female vet was very calm and understanding with my pup and everything was good until the other male "vet" came into the room. All was good until he started pushing my dogs back legs trying to get him to sit(keep in mind that the issue we had was with his hips!). After my dog was unwilling to sit due to the pain, they took him behind the door and right away we heard my dog yelping as they tried get him to sit/ lay down. After they were unable to do so the male bet brought my Dog back. Told me there were no options and immediately left the room. My dog has NEVER had an issue with the vet until this encounter! We have since taken him to a more reputable vet and hat no issues! This place is horrible! I believe the vets name was rayan. Short guy that has a few tattoos Read Less

Please excuse the length. If you want the annotated version, skip to the end. We began using this Banfield as it is close to the house and offered the Wellness plans for consistent preventive care. However, when I adopted a new puppy that came down with parvo I made the monumental mistake of using Banfield for treatment. She was in and out of the hospital, and while I understand that parvovirus is unique to each dog and can be quite the rollercoaster, we received very little useful information from the vet. While she was still vomiting consistently we were given ORAL meds to treat her with. On the final day we took her (before transferring her to a competent pet hospital), we were appalled at the treatment we received. We bring our 2 other dogs here, one is on a wellness plan. We had already paid over $1000 in bills to help our new pup. On this day, a new vet from a different hospital was set to be on duty. At 8am we dropped our puppy off and by 10:30am we called for an update on bloodwork. The vet had not even examined her. I called again at 12:30pm and the vet still had not examined her or reviewed bloodwork. The puppy's assigned vet tech was set to leave at 1:00pm and promised to call us with an update before that. He informed me the vet was reviewing her bloodwork right then and would be leaving for lunch soon, so they would make sure to call with the results. At 2:00pm I called again as we had received NO news. By then, the regular vet tech had left and the girl who took over let me know that blood work had still not been reviewed and the vet was at lunch. The practice manager was not there, and had NOT been the entire week. We never once met her and were informed throughout the week that she was "not there today." The nurse let us know the vet would not return until 4:00pm, effectively leaving our parvo infected puppy completely alone for 4 hours. The only information the nurse gave was that "she overheard the vet say" that our puppy would need to go to an emergency facility as she was not improving. We called back at 2:30pm, furious, and ended up calling numerous Banfield locations to attempt to get in touch with the location's practice manager or the vet. Eventually, a vet tech at another location got in touch with the practice manager who finally left wherever she was and headed back to the hospital. She informed us once we finally got in touch with her that she refused to contact us because we were so upset about our dog's treatment- further escalating the incompetence in this situation. When we communicated how outrageous this was and how we planned not to pay for this kind of care, she told us we would need to pick up our pup (who was on IV fluids and needed to be fed and have her next dose of antibiotics still) immediately. We pushed back, asking if she would really continue to sacrifice the welfare of our animal because of her own lack of ability to handle her own hospital and staff. She said "Fine, she can stay until 6:00pm." We left our jobs immediately and came to pick up the puppy. When we got there she was covered in her own excrement and vomit. She had not received attention the entire day. We were given a $50 discount for our troubles and told to never come back. We moved our puppy to LifeCare Animal Hospital. After a day and a half stay and incredible treatment (including regular updates and a doctor on site ALL THE TIME), our puppy is at home recovering nicely. Despite having a wellness plan with Banfield, we will never return there again. Our experience was heartbreaking- we almost lost this puppy due to this hospital. Our one shining light was Caleb, the head vet tech. He was amazing to us and our puppy the entire time. I would recommend Banfield ONLY for preventive care. But, their prices are OUTRAGEOUS outside of that. For one 8-hour day of hospitalization, Banfield charged us $500.87. For 36-hours at LifeCare we paid just under $800. Please, take your beloved pets elsewhere. tl;dr - Use for preventive care ONLY if you use at all. DO NOT treat your pets here for anything serious. Read Less

Customer service is really lacking. They talk to you, over you and not with you. It would be great if they explained the 'Why' behind different services that they rattle off. It is clear these people work with animals and not humans.  The manager LeeAnn yelled at me to find another Vet when I complained about the service and slammed the door as she walked out while I was still talking with her. I won't return to this location and would not recommend to anyone else. Read Less

Oh gosh, I never thought I would be reviewing a pet hospital.  I have two cats, age 13 and 14, and have thought about the fact that they're getting older, yet they've always been so healthy and vibrant that I thought they'd stay this way for many more years.When my 13-year-old boy started losing weight I became worried and brought him to Banfield.  He was diagnosed with significant kidney disease.   Every person there was kind, informative, thoughtful.  The nurse, Maureen was amazing.  She treated my cat like he was her own.The doctors here are amazing.  Dr. Courtney Slama is so smart, kind, caring.  She treated my cat as if he were the most special animal around.  Dr. Allison Rojewski was equally amazing.  She was so kind and comforting.  My cat is doing well and I'm able to take care of him at home, with medication.  I'm so thankful for the whole staff here.  They have helped make this emotional situation so much better.  When I bring him in for an appointment  the person who checks us in remembers him and is kind.Thank you all for helping to make a sad situation so much better.  :) Read Less

Update:You've probably heard those kinds of advertisements: "while other businesses talk about customer service, we actually do it," or something along those lines. Well the Banfield hospital on Elliot is one of those "other" business that talk about - but don't do it. I had a bad experience there and Banfield Customer Advocate reached out to me for my feedback (based on my Yelp review). A few days later, I received a call from the manager at the Elliot site and she was very impolite. It seems that if you make any complaint against her hospital, she'll call to give you an earful. Rather than be conciliatory, she argued, interrupted, hollered, and invited me to go to a different hospital for my next visit. I believe Banfield is trying steer their business to be more customer-centric, but this site at Elliot has a bad seed in the manager's role. It's terrible to call customers and attack them lol. Original:They behave as if they're doing you a favor by helping. It's backwards, rather than treating the customers well and serving them as so many other business do, these people at Banfield on Elliot, don't treat you well. Their conduct is like an MVD; uncaring and detached. Read Less

Honestly, I have to say I had the worst experience here and it has ruined the Petsmart reputation to even have such a place like that in their own store. I went in there with my cat who had an ear infection, and myself a few concerns about her wellness, I brought all these concerns up in the beginning and then they examined my cat's ear. The handling was very rough, fast paced and quiet mean and didn't even asked me how she is best handled or what I prefer. They started hitting my cat in the face repeatedly and said its "calming and distracting". Then after the ear examine, they just started naming off prices and plans. Gave me a piece of paper and an expensive bottle of cleaner that did not get rid of the ear infection or help with the swelling or bleeding. Didn't tell me what she was diagnosed with, nor did they address any of my other concerns about her health that I brought up. All the questions I asked was answered very short, seemed like they just wanted me to sign up and pay for stuff, which I'll add my visit total was over $400. They didn't even have an answer for some simple care questions, but they had brochures for the things I had questions for in their own office! Something is not right with a vet place that is just looking to charge you and try to sell you insurance. I went to a different vet 3 days later, they gave me a diagnostic for the ear infection and gave me a WAY LESS EXPENSIVE prescription that cleared the infection in 4 days. Petsmart, get smart and get a REAL VET OFFICE in there that actually cares about the animal and not the $$$ Read Less

Dr Schnier is one of the most compassionate, intelligent, kind vets I've ever had the pleasure to meet. I am so glad she was there when I put down my 16 yr old cat. Sad experience, made much more comfortable thanks to Dr Lisa and the team. Read Less

I highly recommend this vet. The staff and vet is great and they actually genuinely care about you and your pet. In August I had to do the unfortunate thing of putting down my 16 year old dog. They make sure to do everything they can to make it as comfortable as it can be and allow you to come in the back instead of walking through the front door of the store. They also respect the time you need with your pet. They also took the time to send me a sympathy card that was signed by everyone in the office, which I really appreciated. Read Less

BEWARE!!! This place will try to sell you thousands of dollars worth of treatments. When you refuse, they will try to sell you on killing your animal... My 17 year old cat began showing signs of not feeling well (lack of appetite, sleeps a lot). I took her in to see Dr. Krohn, who ran a series of blood tests and found that my cat either has cancer or immune mediate disorder. She said my cat needs an emergency blood transfusion which costs about $3,000. She made it sound like my cat was going to die if I did not have this done immediately. I reminded Dr. Krohn that I was on a very tight budget, and could not afford this! As heartbroken as I was about the news, I asked if there were any options as far as keeping my cat comfortable during her ending days. Unfortunately, she had no other options and we hung up. About 4 minutes later, Dr. Krohn called me back and offered an antibiotic and prednisone to increase her appetite and thirst. She also informed me that if I decided to do the meds I could not bring my cat back in for a blood test as it would produce invalid results. I gladly accepted the meds. Two days later the vet called to check on my cat. I had concerns as she had not used the bathroom, and I wasn't sure if she was eating as I had not seen her do so. Dr. Krohn told me that she wasn't sure she would even make it through the night, and my cat had probably been suffering since I first brought her in. She then offered to stay open late that night so I could bring my cat in to be euthanized. I refused. I explained to Dr. Krohn that my cat was STILL PURRING, STILL MOBILE, and was showing NO SIGNS of pain or discomfort. I spent my evening by her side, crying like a baby because I began to think this may be my last night with her. The next day my cat sure had a way of letting me know "now is not her time". She began using the bathroom, and had an increased appetite/thirst. She began socializing more with family members, and seemed to be feeling much better. When I began weaning her off the prednisone, her conditioned worsened. I called Dr. Krohn and asked for a refill on prednisone. She wanted me to bring my cat in for more blood work so they could "test her levels". Excuse me, but I thought the tests would be invalid if I chose to put her on meds! The prednisone does an excellent job keeping my cat comfortable, and that was the goal! She had an assistant call me back to tell me she will refill it this time, but if I need another refill she will need to be brought in for more blood work. My cat is STILL alive, STILL sleeping with me, STILL purring, STILL eating/drinking, STILL using the bathroom, STILL socializing, STILL watching the birds, and STILL enjoying her senior lifestyle. Some days are better than others, and some days she just does not feel all that well. It breaks my heart to think that if I would have listened to this "Dr. Krohn", my kitty would not be here today. Granted, she is 17 years old and her days are numbered, but she is still enjoying life! Unfortunately, this place is so cruel they REFUSE to refill the prescription that keeps her comfortable during her ending stages of life. Read Less

Dr. Schnier and this Banfield team are the greatest. They've cared for my  yorkies for a long time.  We just recently lost our Bailey, and we had to bring her remains  into Banfield.  Dr. Schnier came in on her day off, just to share in our grief.  This meant the world to us. Every single one of the Banfield staff is  caring and compassionate, and they have always made me feel like my dogs are special.Thank you each and every one of you. Read Less

We just had an amazing experience in a very tough situation at this Banfield. We had a small puppy with issues that we were not sure could be resolved. After much checking with many area vets we came back to Banfield because of the caring and compassion of the staff and especially Dr. Schnier. She was wonderful with me and my husband and our dear little puppy. Read Less

I took my puppy to this Banfield a couple months ago. The whole experience was bad.  They made us wait almost one hour ( I had an appointment), then a lady doctor showed up. She was nice but not reliable enough. Everything she said was like she was reading a text book. Their vet tech woman promised to call me later the day or next morning about dental inquiry, but she never called me. Now I found a nice vet and started taking my dog to her. Read Less

Love Banfield!! I've been coming here since I adopted my bundle of joy last February. Staff is very friendly, and I'm usually in and out of appointments fairly quickly. Everyone is really loving and gentle with the animals here as well. Facilities are always very clean! Read Less

Banfield is okay for routine check ups for maintenance and preventive care. That is why they offer a "wellness plan". When it comes to your animal getting sick, I would go elsewhere. It should not be called a hospital. The doctors are there for profit only and do not show any care for your pet. The vet techs care, but the doctors don't listen to them. This place is lacking ethics when it comes down to making important decisions when it comes to your pets health. Read Less

These guys have taken care of my English Setter since he was eight weeks old, fresh off the plane from Minneapolis. They always take such good care of him, know him by name and by temperament, and have been remarkably patient with all my first dog owner anxieties.They've got four vets on staff, all of whom are great, and Bob and the rest of the people at the front desk are wonderful as well. What's more, they're inside my closest PetSmart, which also provides training classes and grooming services. I've done it all with them - very convenient. Read Less