Vca University Animal Hospital

If I could give zero stars I would. Last week, my dog, who sadly passed away recently, was not able to be seen. I am going through financial issues and I explained that I reached out to every resource possible to try to pay for my dogs medical expenses she desperately needed. She was going through a medical emergency and all they cared about is getting paid! They lacked any sort of compassion because the tech I spoke with just told me the vet is concerned and then goes on to say I should put my dog down. I am truly disappointed of this so called place that understands our animals are like family. I was trying to set up some sort of payment plan and I kept getting told no. All this establishment cares about is money! Read Less

I have a ten-year old German Shepherd dog which has had ear infections for almost 2 years that’s why my husband and I have gone to different veterinaries. My dog also doesn’t like anyone to touch his ear so he needs muzzle and a professional pet behaviorist. We haven’t had any good experiences with other veterans and unfortunately some of them were not educated enough to identify my dog’s problems and they kept trying different expensive treatments and experiments which did not work out. They just charged us top dollars and didn’t pay attention to our pet. To make a long story short, we got disappointed and started to believe that our dog ( Odin) wouldn’t get better. Luckily our neighbor suggested we should visit University Animal Hospital as a last resort. The vet ( Dr. Lisa Parker) saw Odin and gave us an ear ointment! She also prescribed Odin a new diet and guess what happened?! unbelievably Odin’s problem was solved after several days! Yes!!!! She is the best vet ever! God bless her and her professional team! I highly recommend this hospital to those who really want to receive excellent services. Read Less

Just wanted to take the time to tell you guys thank you for giving Pedro another chance for life. Pedro is an old dog and was playing with Cookie (puppy). He dislocated his hip. You guys fixed him up. He is doing great. We just have to keep them separated, and have supervised visitation, so no rough housing anymore. Thank you guys. :) Read Less

Love this place! I've been going here for a while with my fur babies and they're always treated very well. Recently we brought in our neighborhood stray cat after he got hit by a car and everyone was so nice to him and did everything to help save him. A special shout out to Dr. Whare for being super awesome! Read Less

I haven't even left yet and I'm already in love. Everyone from the office staff, to the vet techs, and the vet herself have been so wonderful with my cat. They have really tried to allow him to get to know them, and the vet sat there petting him for a good chunk of time before examining him, so that he would be calm. I am definitely going to make this my permanent vet. Read Less

Dr. Barbara Batke Is by far the best vet I have ever had. Attentive, knowledgeable and honest. The facility is clean and professional. I can't imagine bringing my dogs anywhere else. I've been through numerous places always feeling ripped off and left with zero answers. For once I felt I was given honest answers without trying to drain my bank account. I couldn't be happier, and given it's a drive for me it's well worth it. I highly recommend university animal hospital and Dr. Batke! Read Less

I have been taking my dog and cat (and now my kitten!) to University for the past 7 years and have been consistently very pleased with the service they provide.  I used to live conveniently in Tempe and am now in Arcadia, but still travel to University for veterinary care.  I do not have one consistent vet that I see, but have seen many of them and truly liked all of them.  I really like Dr. Ware and he's in charge now, which is awesome.  The front desk staff is also really good.  I am always able to get in day-of when I have an urgent need (including a time when I thought my dog was having a seizure in and I brought her in that moment-- after talking to a supportive front desk person), and the staff are so responsive.  I have boarded there and had my dog groomed there in the past (grooming is no longer a service)- all great.  My biggest moment with them: my dog was in acute liver and kidney failure when she was 2 and University helped treat her and ultimately referred me to ARECA for a specialist and hospitalization, which saved my dog's life.  I respected that they told me when I needed a specialist instead of arrogantly taking on more than was appropriate.  AND, at the time, when things were bad (and it looked like my dog wasn't going to make it), the University vet I was working with cried along with me.  I'm a psychologist and I know real empathy when I see it... that was it and I needed and appreciated it!  I'll keep traveling to get my pets' needs met at University!  Thank you for all that you do!! Read Less

I must say today's visit was a show of poor customer service by the front clerk Rachel. Our appointment was for 8:00 am. We arrived early at 7:30.  I know very early, but we are early birds.  She opened the door to let another employee in and promptly told us that they do not open until 8:00 and that we would have to wait outside.Would it have killed them to let us inside in the air conditioning with our dog to wait in comfort? It is July in Arizona! Now, I understand we are early, but if you don't let us in until 8:00 and our appointment is at 8:00, it kind of sets the tone for the whole day of running late on appointments. Not to mention, it was a complete lack of positive customer service.Now, with that being said, the rest of our appointment went very well. The tech was very nice and the doctor was great. It just rubbed us the wrong way that we were forced to wait outside.  And we were not alone! There were other customers waiting outside as well.For future, I would recommend offering to let the customers and their pets wait inside and politely explain that you cannot help them until you are ready at 8:00. It's the small things like this that leave a lasting impression! I do like this vet hospital and I will continue to go here, but for this experience I have to give 1 star only. Read Less

I HIGHLY recommend this office and Dr. Ware. The care they provided for my 4 year old dog was outstanding. I got recommended to University Animal Hospital by a friend of ours, when our dog tore her ACL. They were our second opinion and thought they will probably be no different than the other office we went to. I went in and was blown away by how welcoming I felt just walking in. My conversation with Dr. Ware blew the other vet I went to see out of the water. Telling me about how he has done this exact surgery (TPLO) on his friends animals, what the procedure was, recovery, etc. I got a very good vibe from them, so I decided to use this office. The entire process was made easy and we were comforted knowing that our dog Harley was in good hands. Staff and Dr remembered who we were at every visit while we were waiting in the lobby. Was practical, realistic and helpful. I will continue to come here for her emergency needs or surgeries and will recommend this place to everyone that I know. Thank you all so much for taking care of our first "baby"! Read Less

[ETA: Business Manager "Evan W" posted a comment below offering to help me and have completely ignored several attempts to contact them.] The actual vets and vet techs get 5 stars. However, the sheer psychological torture of dealing with their staff has forced this 1-star review. Every single month for the last year, they have failed to follow up on prescription refills at my pharmacy. It's NOTHING short of crazy-making; I'll call, verify that the vet wrote a 12-month refill, ask why it wasn't sent to the pharmacy, receive reassurance that they will follow up, and they go dark. I'll call back, they'll transfer me, ask the same questions a million times, promise to call it in, not follow up, and the cycle continues. Shame on me for giving them so many chances; I will have to find a new vet, which is really unfortunate since their medical staff is amazing. But it isn't worth the stress of spending hours trying to get a simple prescription filled every month. Read Less

Searching for a pet vet on the weekend is as bad as searching for a quality date. After scouring Google and thank goodness for Yelp, I came across University Animal Hospital & Pet Resort. We were in need of an emergency vet so this review is focused on the hospital side, though I probably will use their pet resort services in the future. I have to say, I disagree with the naysayers here. If you had to find a place where people make their passion their paycheck, it's here. From the front desk ladies to the attending nurse to our assigned vet, we received nothing but genuine concern about our dog Peyton's well-being. Staff provided stellar service from the moment you walk in to going through the procedures and costs, as well as ensuring an efficient and thorough discharge. If you check-in on Yelp, you get 10% off the total bill and that came handy with a $750 surgery!!!!Despite being super busy, they took in our dog and provided the kind of comfort and ease you need in any emergency situation. Our pup ended up being a unique situation where they had to use a bone cutter. Turns out, the Dentley dog treat we gave her broke off a bone shard caught in between her throat. The follow up care is as phenomenal as your in-visit.I can't say enough how much I respect, adore and am so thankful for the pet lovers at University Animal Hospital. Read Less

In August of 2015, my cat, Rockie, was diagnosed with a cancerous tumor called a fibrosarcoma on his back hind leg by another vet. My family and I were presented with 3 options: euthanasia, leg amputation, or chemotherapy. This other vet was encouraging euthanasia. Albeit Rockie was 12 years old, he still had a glimmer in his eye and a spring in his step; I knew in my heart he was not ready to die. University Animal Hospital was a godsend; it is open weekends, and I was able to get an appointment quickly for a second opinion, which confirmed the information presented by the first vet. However, the staff notified me they had a competent surgeon on staff, Dr. Koch, who would be able to successfully remove Rockie's leg. Dr. Koch assisted Rockie and my family by amputating his hind leg and leaving clean margins of cancer-free tissue. Dr. Koch followed up with a phone call after the surgery and admonished me that Rockie's cancer could recur in the future. The research I did substantiated Dr. Koch's statement; I read that the amputation could prolong an animal's life from 1-3 years. Rockie recovered and lived an additional 18 months before my family discovered that his cancer had returned. This time the tumors were internal (near his lungs). We lost Rockie this past Valentine's Day 2017. I miss him greatly, but I am grateful that I had those extra 18 months with him. I cherished every moment, and I know Rockie did too. I appreciate everything this vet did for us! Read Less

These guys are great. I found a stray I wound up keeping a couple weeks back. They made it easy to transfer some blood work I had done at a different vet over to them and make an appointment to get Camille looked at again. Got in and out rather quickly too. Read Less

My dog needed emergency care and surgery and Dr Billy was amazing she followed up and checked on him everyday. The staff was also attentive kind and helpful. This is not my regular vet but they did an amazing job and I'm very thankful for them . Read Less

Upset to my stomach and extremely upset! My poor puppy ate some grass in the dog park and there happen to be a sharp piece of glass and split my dogs tongue and took a chunk off his lip! My bf stopped all the bleeding and then took him to this animals hospital nearby who said he was fine and stable and didn't do anything for him because they were closing. How damn cruel! when I get home late at night from work puppy won't stop crying! We took him to ER Vet and didn't get home til 1:30 am. We got him some antibiotics and pain med he also got a vaccine for pain last night! I am so angry with this hospital that let him suffer and the fact that he got hurt at dog park out of all places! Read Less

The doctor & assistant was so sweet to my Logan, he trusted them immediately and they helped him feel right at home. He has pretty bad anxiety but had no issues here. I'm definitely making this our primary vet to go to whenever there's an issue. Thanks :) Read Less

I never write reviews but have to do so now. I began using University back in about 2000 for my dog Sasha and later my "accidental" cats (stray cat that had kitten) Mama and The Mole. They were awesome/fantastic, but I moved in 2003. Very many years and states later, I moved back to Tempe in 2013 and resumed my relationship with University for Mama and The Mole.  All is cool - very good vets, awesome hours, good boarding, etc...Very recently my little Mama became very sick, and at about 16 years old, I had to say goodbye. The entire team was so amazing and supportive; they made an extremely difficult decision as positive as possible. Since saying goodbye to Mama, I've received hand written sympathy cards from the staff, and this evening, about a month later, I received a card from the Phoenix Zoo that a donation had been made in memory of Mama to their Pet Celebration and Memorial Program by University Animal Hospital. They have fantastic veterinarian services; I would always recommend them for that, but they have also proved they really understand how much you care about your pets and they do too. Read Less

This is a place that genuinely cares about you and your animals. I took my dog "Stella" here on Saturday as it was an emergency, they were able to fit her in right away. They were up front and honest about pricing and services, as she had to have surgery the following day. The staff/Nurses did such a great job and now she's home recovering. I even got a call from the Vet the following day after her discharge to ensure she was okay, she was patient as I asked 20 follow up questions. The situation was scary and stressful, but with a staff like there's, it made it a little bit less easier for us. Thank you! Read Less

Overall Good Service, they were very good and kind while examining and treating my cats for an upper respiratory infection. But... when I called, the person who scheduled my appointment said it would be "about $47 per cat if you're bringing 2 in", yet when I got the bill it was $60 & change per cat. The vet said the eye ointment would be "$15-20" and it was $36. I told the admin what I was told on the phone, she said that rate is for return healthy cat checkups, not first time and ill pets (both facts known to the scheduler when I set up the appointment and she quoted rates), but she went out and came back and said the person who scheduled the appointment was out that day, but her supervisor okayed a discount of $9 and change off per cat. She held onto the paperwork until after I paid so I didn't see the cost of the ointment until then, too late to have that adjusted. Disappointed at their billing versus quoted rates and probably will not go back. Read Less

If you value your pet's health I don't recommend this place. It's a nice building and staff but they don't care. I wasn't allowed to see them interact with my dog and never even received a follow-up call to check on him. They didn't help with his ear infection either and tried charging me for trimming his nails when they didn't.Read Less

I should probably write two entirely separate reviews, as I have had extremely different experiences here. Today, I am sharing my horrible experience (extremely poor customer service is usually what prompts me to write a review). My Maltipoo is almost 4 months old and I have been taking him to Univ. animal hospital since our first vet appt. The front desk women are extremely friendly and Dr.Bille has been an amazing vet for Bailey the last couple months. Since I had such an amazing experience with everyone else at this facility I just assumed the grooming experience would be the same. Today was my puppy's first grooming appt. I was very nervous as I knew he would not enjoy it very much (as expected for a puppy). I told the groomer, Emanuel that I wanted his face cut really short. My puppy gets pretty bad tear stains so keeping the hair short makes it easier for me to clean every day. As for the rest of his body, I said I wanted it longer than the face, still fluffy, just evened out. A couple hours later I picked Bailey up and was shocked at what I saw. I didn't even recognize him. He looked like I had asked for him to be "shaved for summer in AZ". I was so upset but didn't want to offend the groomer so I just quickly said thank you and left before anyone saw my eyes tear up. I had spent so much time brushing his hair twice a day and growing it out and it was all gone. The reason I'm writing this review wasn't even triggered by the actual grooming appt. I got home, looked at Bailey a bit more and thought to myself his face looks great, it's exactly what I wanted, maybe I wasn't clear enough that I wanted his body longer than his face (and to actually still be a fluffy, soft dog). So I decided to call and see if there was a misunderstanding and if I could explain differently or clarify better in the future (in hopes to fix the misunderstanding so I could use them again). Emanuel got on the phone and was instantly extremely defensive of his work. He told me "that's the length I cut all the dog's hair I groomed today - 1/2in is what a winter cut is". In my mind I was very confused as I never asked for a "winter cut". I replied "I think that is where there is an issue, my maltipoo doesn't have fur like ever other dog and I didn't want him cut just how you were cutting every dog today". Even after my kind and calm inquiring of where the miscommunication was, he continued to give me so much attitude, I was shocked. I told him "you are not making me very comfortable to ever bring him back to you because you clearly are not willing to cut dogs hair the way their owner would like it cut". His response was enough for me to never take my dog back to him. He said (again with SO much attitude) "well YOU may not have liked it but it is how I cut all the dogs hair I did today". Which again - makes no sense consider every dog is different and I'm sure every owner doesn't want the same thing. At that point I ended the phone call as I clearly was not going to have a constructive conversation with this person or any level of customer service. It was such a disappointing experience from a place that I otherwise have grown to love so much. I am absolutely never taking my puppy back to get groomed here. Read Less

A+ service. Friendly and professional staff. They take great care in making my pup feel welcome and seem to always be excited to get the opportunity to care for my pup when I bring him in for boarding. Vets have always shown a great level of genuine interest in seeing how my pup is doing whenever I take my pup in for a check up. Thank you for caring ladies and gentlemen! Read Less

When I got my first cat, this was the first place I brought her. The veterinarian and her assistant were incredibly kind and I could tell from the way they treated my Miri thay they genuinely loved animals. Though I grew up with cats, having my own for the first time meant I had endless questions. The staff was very patient and informative. When I noticed a few months later that my cat had worms, they fit me in real quick and gave me everything I needed to get her better again. The facility is also very clean and everyone is very kind and professional. I certainly trust them to take care of my pets! Read Less

So, I will agree with others that the experience up front at the desks versus the back with the doctors are two totally different experiences. The check in process is a lot smoother (no more than 4 others clients waiting with you) than the check out. There's always a new girl working the front who never knows how to use the systems and being that the majority of clients there are in distress because their pet is ill, that definitely doesn't bode well. They definitely could do with a better organizational system up there to get people checked out quicker. I don't think even the best multi-tasker could wait for them to ask 5 others about how to bill something while we try to search for our wallets in our bottomless bags while holding onto a beast that keeps trying to launch itself at the dog statues near the entrance (this example may or may not be from personal experience).I'm still giving it 5 stars though because the main reason I'm here is for the doctors. I've shopped and driven around to 3-5 other vets in the Tempe/Chandler/Gilbert area in vain and I still can't find another vet that has the flexible hours, lowest pricing, speedy pharmacy, readily available in house technology, and immediate availability to see someone else if your vet isn't available. No matter how far I've moved, I always come back to this place for my 2 dogs, one who has a pretty extreme case of Valley Fever and probably will forever and the other who has a tendency to get into stuff she's not supposed to (200 hazelnut M&M's, anyone?) So yes, I have generously spent a lot of money here - but it's nowhere near the amount others have wanted from me. They are extremely upfront about prices before they make a decision and while they do present every option, it is UP TO YOU to make the final decisions. Of course they want you to do the expensive blood panel, prick sample, x-ray, etc etc. They want to make sure they have all the data available to them to make sure your baby is ok. Does your pet need it? Honestly, no, and that once again is UP TO YOU to put on your big boy underwear and make those decisions because they only want what's best for you but that's obviously a pricey option. Also, no need to come in 2 or 3 months later for a check-up or blood panel. Feel free to stretch it out a little, I swear they will not judge you. If this was tl;dr - here's what you need to know: - Do not make an appointment anytime between 3:30-6:30 on weekdays. You are asking for the opportunity to shoot yourself in the car while you wait in a 1 or 2 lane forever due to it's location- It is more expensive to schedule an evening appointment vs morning and afternoon, but as I stated above, it's better than spending an evening being suicidal and/or homicidal- The female vets are a lot more understanding and patient if you have an aggressive dog vs the men who seem to always want to give them some calming agent asap- If you don't have pet insurance, they accept Pet Assurance which gives you 25% all in house  expenses which has saved me a lot of money and I think it's definitely worth looking into- Military discount - woot woot!- For those writing bad reviews about boarding, you really thought bringing them here vs an actual boarding facility with a playground was a good idea? Read Less

I just took my 11 yr old German Shepherd here and with this being our 1st visit I must say that yes the staff were very friendly and the vet seemed to know what she was doing. On another note I have had my dog since he was 8 wks old and have vetted him with very established veterinarian. This is the first place that I have ever been to that they take your pet out of your sight to do any type of procedure on them and this bothers me...I do not understand why they find this necessary to upset the animal that does not know them by taking them out of sight of the owner/parent...just my opinion but have never had to go through this with any other vet before for a shot, blood draw, etc... Read Less

We bring our silly doggies here whenever we go on big trips! At first I was so nervous to leave them, but the staff is so friendly and gave me a great tour of the whole facility and I was reassured that they were in good hands! The staff really has gotten to know our dogs and what they like and don't like. They treat them both so special and I feel so good knowing that they are loved!Read Less

I was happy with the service when I was there, my cat had some symptoms of a cold or something. I went to get him checked out just in case and was very upfront about asking the price of everything. I paid the bill while I was there, which they honored the 10% off offered on their Yelp page. Then about 2 months later I got a bill for $30 more (I had already paid something specific like $87.31, which was what it came to with that discount) ...so I'm annoyed that they came back out of nowhere and decided I owed more. Tried to pay over the phone and they said I had to send payment or come in and pay(also annoying)..who has checks anymore? Anyway, decent care, not happy about the "late fees" they tacked on. Seems like they're just throwing extra charges on when they feel like it. Probably won't be back because of this. Read Less

I came to this veterinarian hospital in 2015 with my Sheltie Izzy. In August of last year my dog was having symptoms were he looked lethargic and was not drinking any water or eating. I brought him in and I mentioned something about Ticks and they gave him medicine for that and also hydrated him. He seem to have gotten better and was eating and running around again. By November of that same year he started having the same issues so I brought him back and they hydrated him again but this time they said it might be something different. I got a blood test done to see if it was anything to do with ticks and it wasn't. So they gave him some different medication and it wasn't working for him he look like he had a terrible headache and was banging his head against the wall and falling over. I called them back and asked the receptionist to have the doctor call me to see if I should come in again and I received no call back from the Doctor who treated him. By that afternoon he was so sick that I decided to bring him up to a different doctor because I got no call back from this doctor. I am admitted him to the clinic and by that evening he was dead. The reason I didn't take my dog back to this doctor was because of the no follow-up call from them and when I mention to them that I couldn't afford to pay for a lot of veterinarian bills it seem like they ignored me completely. I had this dog for 12 years and he was my best friend. Read Less

I can not say how grate Dr. Koch and Dr. Rooney are, they are a great tag team. Dr. Koch did surgery on my cat because she had an abscess and go to find out she had to have three teeth pulled. The next day after the surgery he called to check up on Lois and he continued to follow up. If Dr. Koch was on vacation Dr. Rooney would take care of Lois. Go to find out Lois had cancer and I had euthanize her, the hardest thing I have ever done. Dr. Rooney was the one that did the procedure and was very empathetic. Read Less

We have been bringing our pets here for years.  Carisa the vet nurse is very friendly and thorough with a good bedside manner.  Most of the Doctors are also very friendly and have a good bedside manner, but unfortunately not all of them do so I reluctantly give them 5 stars.  Prices while they are not cheap are in line with what you would pay at other Veterinarians.  Same day sick or injured pet appointments are easily worked in to the schedule.  Front desk staff are also very friendly and very good at their job. Read Less

I just got back from taking my dog to UAH in Tempe and I am beyond impressed. The nurses and vet were very friendly and they treated my dog well. I am usually uncomfortable taking my dog in anywhere, but they did their best to make sure we felt comfortable and welcome. They asked permission before they handled him at all and before giving any shots or doing any part of his examination. I think its safe to say that I have found my new vet. On a side note: I noticed some people left poor reviews because they had to wait; if you want to avoid long wait times, try to schedule an appointment as early as possible, as to limit the number of possible delays. Also, show up on time or a few minutes early in order to complete any paperwork. If you do have to wait, so be it; the vet is providing you with a service you couldn't do yourself and it is probably worth spending a few extra minutes waiting. Read Less

I scheduled my three year old Dachshund to stay here for 3 days while I went to Mexico. I told them on the phone and in person multiple times that I'm not going to have cell service and will not be able to be contacted. I brought a friend with me and gave them all him information to be the point of contact. I explained very clearly, that he would be the one picking her up because I'm going to be getting back past pick-up hours. I asked if I needed to pay now to avoid any issues (as I would not be the one to pick her up) and they said no. I said okay, any more forms I need to fill out? Nope. The employee at the desk said she would be nervous leaving her dog anywhere even there, the place she works at. I filled out the paper work and left. About two hours later, while I was on the road they called to say it turns out my dog doesn't have one of the shots she needs to stay there. It will be $20 for the shot and $50 for the exam. Gee you couldn't have told me that while I still had time to take her to her actual vet? Fast forward to pick up time and they put my friend through the ringer to be able to pick her up. It wasn't allowed. I didn't fill out the client intake form, which they didn't give me. I need to pay before they can release her (I asked this, and they said it wasn't an issue). And so on causing problems. Eventually I found a spot to connect to wifi and I was able to send him my payment information.In addition, I asked for her nails to be trimmed while she was there and that just didn't happen.Would not give my dog to these people again, clearly they don't even have their basic administration needs covered. Read Less

I cannot say enough good things about this Hospital and the Doctors. Dr Mader is an angel, one I will forever be grateful for. We started see her just shy of a year ago when our King Charles Cavalier was developing later stages of his heart condition. Her and her staff were always kind, gentle, loving and mindful. Dr Mader saw Bailey on a regular basis and we grew to love her as not only his Dr. but a human being. Last Friday we made the decision that it was time for Bailey to let go and asked if the services could be done from our home, Dr. Mader graciously accommodated. Yesterday morning Dr. Mader and her assistant showed up with open arms, hugging us and trying their best to comfort our hearts. Dr. Mader took her time we never felt rushed or as if we were and inconvenience. Baileys passing was as beautiful as it could have been, comfortable and peaceful. Even though we no longer have a pet, when and if the time comes to have another University Animal Hospital will be my #1 choice. THANK YOU again from the bottom of my heart for everything you did!Read Less

We needed an emergency appointment for our cat who came home with an eye almost gone, all red, bloody, and closed. Dr. Smith took such a good care of him! And not only her - the whole staff at University Animal Hospital. We had 4 or 5 appointments in 2 weeks, some paid, some not (follow-ups). Dr. Smith kept calling at home to check on him - I was really impressed. Coming from Scottsdale, where we had to pay even for the air the pet breathes in the vet's office, the financial part was an extremely pleasant surprise. Two weeks later, the cat was good, three weeks later it was like nothing ever happened. We will come back for routine visits and will highly recommend the Hospital. Read Less

I have two dogs (5 yrs old and 3 months old) and they've both had great experiences during check ups, booster shots and teeth cleanings. Dr. Naig is so gentle when handling them and is great about following up after each appointment. When I had one of the dog's teeth cleaned (which is a major procedure) they were by far the best priced that I found. When I came to pickup Lenny, they went into detail of what they found, gave me a cute handout of what the procedure entailed with her photo and then followed up the next day to make sure the anesthesia wasn't causing any issues.  My dogs are like my children and I wouldn't trust them with just anyone... I'm so lucky that I found University Animal hospital! Read Less

It is with a bit of sadness that I write this review.  But I am sure that it will be therapeutic in the end.I took my little dog here for the past 5.5 years.  Most of the time, he went here for boarding and he loved it.  When he would arrive, he would jump from seat to seat in my car and the care takers in the kennel knew my dog and they all loved him very much.  My dog loved this place.  I liked the indoor/outdoor kennels for him because he liked to run around.  At the end of each visit, my baby boy would come home exhausted from all the jumping and excitement.  Depending on how long he stayed, sometimes, he would just rest for the first day back home.  He loved the excitement of barking at the other dogs and bouncing bouncing bouncing around.My little guy was also cared for very well when he went here for boarding and I also allowed the doctors there to take care of his veterinary needs.  Once when I was out of town, they phoned me to tell me that the doctors had taken a look at him to make sure he was ok because he seemed to be having some problems.  I appreciated the call.  The doctor that I spoke to explained to me the symptoms to look for when we arrived home.  I did, but never saw them and he was healthy.  VERY healthy.My dog, unfortunately, got out of our yard and was hit by a car.   I had to bring him here for the last time.  I called the office before bringing him down, as he was already dead and I just didn't know what to do.  Misty was so kind to me and helpful and comforting.  I was understandably upset by it all.  But she comforted me when I needed it and had the paperwork ready for me when I arrived.  I was given all of the information and options for handling my dogs remains.  I paid and I went on my way.  This office is great.  While some may complain about the prices, I know my dog loved it here.  I would recommend them over and over again.  I know Jack would. Read Less

Such a wonderful vet!! My husband and I absolutely love University Animal Hospital. The staff is so amazing and helpful, the doctors are passionate and the facility is always clean. Dr. Reading took in our sick dog and gave him the best care. She checked on us daily and made sure Lincoln was feeling well. I have never had a bad experience with any of the staff and have always felt so welcomed. I highly highly highly suggest UAH to any pet owner. Read Less

A few years ago, I had to rush my very healthy 7 year cat to this hospital. He had swallowed a large amount of thread. I was told that an operation needed to be performed to remove the thread and it would cost about $1200. We financed the cost of the surgery and when it was over, the Vet told us that all the thread and been removed and this organs were all healthy and pink. Yet, within a few days, I had to put my cat to sleep because his pancreas had been destroyed during surgery. He suffered terribly between the time of his surgery and when he was put to sleep. The vet never apologized and in fact continue to charge me more money each time I brought him back after the surgery because he was not eating or drinking. I should have sued University Animal Hospital for the trauma they caused me and the horrible suffering of my beloved pet. Read Less

Can't believe every single review is so positive. Seems like they are posting their own reviews. Had a horrible experience. Was treated rudely by the front desk staff immediately upon entering. Avoid. Avoid. Not worth it. Colleague who has also gone said staff rotates constantly and there is a lot of inconsistency. Read Less

I recently completed a 2-week externship as a veterinary student at University Animal Hospital in Tempe and I have nothing but wonderful things to say about this hospital! The clinic has state-of-the-art equipment and they are very up-to-date on how they approach and practice medicine. The 11-doctor practice has everything that I hope to find in where I will eventually work and is the epitome of where I would take my animals (in fact, it is very reminiscent of the clinic I take my pets to at home in Minnesota). Everyone is incredibly friendly, kind, and knowledgeable. The doctors work as a team and in the best interest of their patients by discussing their cases with each other, whether they would like an additional perspective or would simply like to share what they learned. The hospital is immaculately clean, well cared for, and employs only those individuals who obviously love animals and their job. I was thrilled to see everyone doing their specific job to their utmost capability, which helps create a highly efficient, well-oiled ???machine??? where everyone can focus on and excel in their field. Everyone at University Animal Hospital works very well together as a team and invited me in to their ???family??? immediately. I would highly recommend this hospital to anyone searching for the right place to care for his or her furry (or scaly) non-human family members! Read Less

I have had my dogs cared for at the University Animal Hospital for over forty years and I can assure you, they are fantastic. The staff is very knowledgeable and professional and caring. Sincerely, Joel OConnell Read Less

My animals receive the best care at this hospital. We are always made to feel very welcome and I know that my pets are being taken care of. I have worked in the animal industry before and I know what other animal hospitals are like, this hospital is superior in their animal and customer care. They have exceptional medical knowledge and are progressive with their diagnostics, which can cost more but well worth it. I won't go anywhere else. Read Less

I normally don't write these but I saw the review about the cat and felt I should give my two cents on Dr. Johnson. After owning several reptiles, I can say there are precious few good vets in this city that actually know what they are doing with them. Dr. Johnson always diagnosed issues correctly, did what he could to cut down on costs for me (reptile visits are generally more expensive than dog/cat because of the speciality.. at any vet, not just this one), and was extremely honest and caring with me when I had to put my monitor down due to a bone disease that had broken her neck. I have also brought my dog to him and he is a great all around vet, he is always nice, upfront, and polite. I have seen other vets at the University Vet Hospital and they have all been great. They have extremely flexible hours, a knowledgable staff, and always let me see whatever part of treatment I want to be there for. (i.e. no wisking away my pets for shots, etc. without me being there like I have heard of at other places) They also are great about accomodating you, for instance one of my dogs was being a little cranky about giving a urine sample and I had to get to work so they kept for her for the day in their kennel and got the sample they needed and I grabbed her after work. I think leaving her there cost a little extra but it seemed like a very small amount and was understandable due to the extra service. All around, I give the hospital an A+. :) Read Less

I brought my cat here to be groomed to help reduce my allergies since she is a long hair cat. I just recently moved to Phoenix and did not have a regular veterinarian. I brought her and knew she had to be sedated to be groomed. The total cost was $200! In the previous city I lived in at a pretty fancy animal hospital it cost $100! The office is pretty small and unsuitable for a nervous/scared cat waiting to see a vet. We should have been put into an exam room to be kind to the cat. I would not recommend them. Read Less