My sister and I took a puppy here for a quick exam and to give him a DAPP shot, which he needed yesterday. Long story short, on the way to the clinic he had an accident in his crate and had some poop ... Read More
My sister and I took a puppy here for a quick exam and to give him a DAPP shot, which he needed yesterday. Long story short, on the way to the clinic he had an accident in his crate and had some poop on his paws when we got him out of the crate. An embarrassing accident, but the vet tech really made it a huge issue. She kept telling him that he was a gross, dirty, nasty puppy. Even suggested that my sister name him "Nasty." Look -- he was a scared puppy and had an accident. How about you just give us some paper towels and tell us to clean up his feet before the examination??Examination was sparse. Didn't weigh him. Vet barely looked at him. They just kept emphasizing that he was a day late on his DAPP shot. Yes, we're aware of that, our bad. But being one day late is not the worst thing in the world. After all, we've brought the puppy in to get the shot, so how about you don't make us feel like we're terrible people? Just mention it once, but don't keep beating a dead horse with the same stick. When it was time for the shot, the vet didn't even want to touch the dog because he had poop on his feet. I get it. That's nothing anyone wants. But again, you're a vet clinic. How about you let us wipe his feet down with some paper towels or something? Maybe spend five minutes and go put his feet in the sink? I get it --you want to rush people in and out. But it was unprofessional not to want to care for the dog carefully while giving him a shot. And she kept tapping him on the nose while giving him the shot like he was misbehaving or something, but he was just sitting there. Didn't like the way they treated him. DAPP shot was $32 (overpriced!). I would be happy to pay this if I felt like the overall experience was worth it. But it wasn't. Also, this place decided that they were going to trash talk the Humane Society (where this puppy has been adopted from) in front of the people that adopted him! No "thanks for adopting" or anything like that. Just a lot of bad things to say about the Humane Society. I get it -- they aren't my favorite place in the world either and have issues -- but should you really start bashing them to someone that just adopted a puppy from them?! How about you work with the Humane Society, not against them. For that alone, I'd be willing not to come back here. I really wanted to like this place. I see a lot of older reviews that show maybe this is not their normal behavior, or wasn't in the past. But just because of this experience and the unprofessional nature of the vet tech and staff I encountered today, I don't think I will be back. A tip to this business: Teach your staff not to bash places where caring people are trying to adopt and rescue dogs. And if a puppy has an accident, don't act like dogs don't have accidents when they're scared, in a crate, and at a new place. It makes it seem like you've never seen a dog shit before -- and you're vets, so hopefully you have! Read Less