Monument East Veterinary Hospital

I cant afford the checkup for a previous problem my cat was seen for. Its $40. No exceptions. They're animal killers under the guise of a vets office who doesnt care if your service animal could be dying. They just want money Read Less

They will give you an explained bill and then hit you with more fees and then they expect you to pay immediately on the spot. When i brought my cat in for a follow up it took a couple of minutes and I was charged with a 40 dollar follow up bill. They wanted me to pay the 40 dollars right then and there, but I told them I wasn't aware of any follow up bill and I also told them I didn't get payed until the next day. They took my debit card info and now I have to pay a very unfair and unnecessary bill even though it only took a few minutes and even though I already had to pay lots of money for the initial appointment. I will be seeking another vet once this is all over with. Read Less

10 years ago Dr. Hurtado saved our Kitty's life after 2 other vets told me to put him down. Today Kitty is still with us and has been kept healthy by Dr. Hurtado and his wonderful staff since. Now Dr. Hurtado also cares for our new litter of pups and mom. If there is a matter of urgency, they get you in right away. I have always been very happy with the service and the entire staff at Monument East. First class care and compassion from everyone. Highly recommend!! Read Less

I can't thank the staff of Monument East for their compassion during a very difficult time. Our dog suddenly displayed troubling symptoms and they were able to get her in within 15 minutes of our calling, even though we had never been in before. Although they weren't able to save her, everyone from the doctor down to the receptionist were extremely caring and consoling. We even got a handwritten sympathy card that each of the staff wrote a personal message on. I would highly recommend them. Read Less

My dog was covered in feces and throw up even though the vet told his staff to clean up my dog. The staff told the vet an excuse why my dog didn't have enough pads in his kennel. The staff has no respect for vet. The vet told the staff twice to clean the kennel which they didn't. The office manager is not kind. I think the vet is good but needs new staff. Read Less

Dr. Dennis has seen and treated many of my kitty family and she and all the techs have been outstanding! No unnecessary tests and very considerate of our wallet as well as making sure the kitties get the best care. Read Less

Goes without saying. See earlier comments re unnecessary bill gouging that has been posted under 'TIPS'. There are many more examples that could be cited here but just wanted to make folks aware and to be wary.  They are convenient to use for boarding if you live in the area. But be prepared for some ailment to be discovered and a phone call to run up another bill.$850 for a broken toenail, avg ear infection they run bill up to $400+ Brought in my older ill dog and in 30 min they ran a bill up to $850 before putting the poor thing to death immediately after the useless tests. Avoid them as there are plenty of alternatives. Read Less

I may be spoiled but I was largely disappointed with the wait times, doctor's opinions, and cost of service, which is really unfortunate as they are the closest vet to our home. Our pup had some nasty hot spots of which they sedated, cleaned him up, and prescribed a head collar and antibiotic. All good up until Dr. Dennis told us there's really nothing we can do to prevent it in the future - just "catch it as soon as possible and bring him in to us". Talk about a joke... sorry, doc, we don't have the time nor money for that. We followed through with her recommendations on getting our pup past the present problem and, in one week, had a follow-up. After waiting for twenty minutes, paying another exam fee, seeing her for less than a minute, she pushed "medicated wipes" (really, nothing more than over-priced baby wipes). One week later, another exam, more waiting, more antibiotics... and Dr. Dennis wanted to see him again the following week. At this point, we went elsewhere and received a second, up-front opinion. Needless to say, we won't be going back. The $40+ charge for five second follow-up appointments is unrealistic, having to wait for the pleasure (that's why we have appointments, after all), and the bad advice regarding our pup's potential future recurrences... all-around a bad experience. I do not recommend this vet. Read Less

The staff at monument east is amazing. They have been there for all our questions and concerns. They treat our dogs like they would their own. Dr. Dennis has worked extra hard with our shy dog something I am very grateful for. I recommend monument to all my friends and family, and I am so happy to have found them! Read Less

I have been bringing my pets to Monument for 5 years now and I could not be more pleased. Both Doctors have taken such great care of my dog, cat, and rabbits. My dog is very old and has many issues, my cat is a trouble maker and likes to get into things that she shouldn't, and not many vets see rabbits. Dr. Hurtado and Dr. Dennis are so knowledgeable and together they are like a Super Vet. This is also the cleanest Veterinary Hospital I have ever been to. Every time I go there I can hardly tell it is a hospital for animals because it does not smell like there are any animals there. I have always recommended Monument to my friends and family. Read Less

As far as the other reviews, I can see how they feel this office can rack up the add-on's and extras as we have had that experience as well.  That being said, we may have lost our dog - a member of our family - had it not been for the care and diligence of Dr. Hurtado and his staff.  They even went as far as to give us the vet's number for after hours (as we were heading into a weekend) if our dog started getting worse.  They were very caring, called to check in to see how our baby girl was doing, which we appreciated.  They were patient on the phone when they checked in with our questions and concerns.  Our family is very thankful to the staff at Monument East for helping our pup and they gave us peace of mind knowing that they were doing everything they could to help her. Read Less

I really don't want to write a bad review.  But I just can't, in good faith, not share my experiences with Monument East.  I love my dog so much, and I know others love their pets as much as I love mine, and I don't want them to regret their choice in vet.The priorities at this office seem off.  While I think the doctor is intelligent and that he cares about animals, I got the overall sense that money was the main interest.  No matter what we brought our dog in for during the year of going to this vet, we were always presented with a long laundry list of add-on treatments to do.  We're already the type of people that go so far as to do yearly bloodwork.  But yet they always find more stuff that could be done.  It's really not necessary to put a pet through so much, and it's unacceptable for them to suggest it just so they can make more cash.  A dog doesn't need to be put under anesthesia every six months for teeth cleaning.  That's excessive, but if you don't do it, you'll get a post card every other week in the mail, a phone call every week, and even e-mails to remind you to do it.  They harass you.At one point, the vet noticed that our dog had cracked a tooth.  We didn't want the tooth to become infected, so we decided to do the procedure to fix it.  A few minutes after the doctor started the procedure, we got a phone call and were told that our dog had SEVEN MORE TEETH that needed to be fixed.  Something that was going to cost a couple hundred dollars now exceeded a thousand dollars.  Since we weren't able to see in the dog's mouth, we reluctantly agreed, after the doctor assured us that he couldn't help with the unexpected costs at all.  Upon picking our dog up, the doctor presented us with photos of the teeth.  Most of the additional teeth were merely chipped, and not badly.  He filled them just because he could.  The interesting part is that in the middle of our dog's series of photographs, which were shown to us on the screen of the camera so they were ordered as they were taken, there was a picture of the doctor doing push ups!  HE WAS DOING PUSH UPS IN THE MIDDLE OF HAVING MY DOG UNDER ANESTHESIA AND CHARGING ME AN ARM AND A LEG FOR DENTAL WORK THAT ARGUABLY DIDN'T NEED TO BE DONE.  This after he had told us that since it's so much more work, he couldn't help us with the cost.  It couldn't have been that much more work if he had time to screw around in the middle of the procedure!  What a joke!  I was so livid, I decided right then and there that I would never return to this vet, and I never have.Did I mention that half of every office visit was the vet trying to sell us his music CD?  Yeah, that's what he was most interested in.  He even has a CD listening station set up in the waiting room.  Seriously?  I guess you might need something to do out there, since the doctor was always late.  An hour and a half late for one appointment.The receptionists are often curt and grumpy.  They don't talk to you very much.  They don't seem to want to help.  It was like pulling teeth to try to get a prescription for a heart worm medication.  And then they wrote it wrong, so I had to go back, only to be greeted with negativity as if it were my fault it was incorrect.Overall, I would avoid Monument East.  The focus should be more on the pets than it seems to have been during our experiences there.  Go down the road, you'll find a better office not too far away.P.S. If your dog is a maniac chewer, like mine, don't give him/her those hard Nylabones.  They will chip teeth. Read Less

If you look at my Yelp profile, you'll see I don't like to dole out one- or two-star reviews. In fact, I really tried to skirt the issue with this vet, writing instead about the vet we moved on to. But, then I thought, would I want an honest review? Of course! So, here's my two-cents.I made a snap decision to choose Monument East shortly after we moved to Tucson based on only two criteria. 1) It was close to our house (my dogs don't travel well in the car), and 2)  It looks nice from the outside.I soon discovered Dr. Hurtado operates on the "I'll have my assistant bring in the medical plan" plan. Which almost always includes everything but the kitchen sink (including liberal use of his own expensive equipment). Ka-ching! I always felt guilty when I didn't sign off on the whole laundry list. What kind of uncaring pet-owner (known as "Mom" to my fur-kids) was I?  On one visit, Dr. Hurtado mixed up the files of two of my dogs he encouraged me to bring in together. Two times, he spent more time trying to sell me one of this own music CDs than he did talking about my dogs! When my dread of going to the vet exceeded my dogs' dread level, it was time to look elsewhere. Read Less