Twin Peaks Veterinary Center

Very friendly staff and caring doctors. Never once have we felt rushed out the door, the doctors always take the time to explain our pet's condition completely and make sure we don't have any other questions. Highly recommended! Read Less

Our dog Dusty has been a patient of Twin Peaks since we brought him home and he adores coming to the office. He's not a car dog but when we tell him we'll going to the Vet, he can wait to get into the car. Go figure, does he understand. Read Less

Stay away from this clinic! We have had nothing but problems with our animals and Twin Peaks. The office staff is disorganized and rude. The vets are okay but first you have to get through the uninterested and uncaring front desk and office manager. We have had so many problems that I will try to be short in my descriptions. I will start with the latest. We took our dog in regarding his teeth as he had distemper as a puppy and his teeth are bad. This is the second time by the way. We asked for a specific doctor because we had had good luck with him and one of our cats. The front office asked why our dog was being brought in and when told, did not let us know that this vet did not "do teeth" and suggest a vet who did. So in we go and $200+ later, we have antibiotics and a follow-up appointment, which we have since cancelled. When we took our dog to another vet, she said that Twin Peaks should not have charged us over $100 for the meds but written a script so that we could get them at a pharmacy for a fraction of the cost. The first time we took him in for his teeth, they told us surgery was needed and to bring him in the next morning. They kept him all day and didn't do surgery until that evening. We were told he would be home by noon. We got him at about 7:30pm that night. It wouldn't have been so bad except that all of our animals are rescues and he is a nervous dog. You don't keep a nervous dog all day when you know you won't be doing surgery until that evening. It's just cruel. Although there are many other things this clinic has done wrong, the only other one I will talk about is our cat who went in for a annual visit and vaccinations. We told them they were missing a vaccination and they told us we were wrong. After taking him home, we looked at our records and found we were correct. We called them and their response was that errors are made sometimes. Are they kidding me?!!!!! All the vet had to do was look at the records to see she was wrong but didn't bother. So off we go to the clinic to get the last vaccination. When I mentioned the error we were put off like it was no big deal. When I rescued this cat, his head was bashed in and his eyeball was barely in the socket. He is also a nervous animal around women and at the vets office. Again, it was cruel to put him through that. My list goes on and on. Please think twice before trusting them to care for your animals. Your babies are not important to this animal factory. If this review stops just one person from seeing them then I have saved one person from heartache for their animal(s). Please take warning! Read Less

The staff are very friendly. We showed up early for our appointment and we were seen right away. The doctor didn't talk down to us and treated our puppy like a patient, not a number. We will definitely bring all of our pets to this vet from now on. Also, the hours are very convenient. We were seen on a Sunday and didn't have to pay a crazy emergency fee. Read Less

Twin Peaks Vet staff have always been accommodating, friendly, professional, and attentive. Everyone there treats you and you fur babies with such elite care. They are always thoughtful about only reccommeding what you need and will never try to strip your wallet. I have been with Twin Peaks Vet for three years and 5 animals! Absolutley love them! Read Less

All of the staff here are incredibly friendly and responsive. I live all the way out in Rita Ranch and bring my dogs here just because I know the level of care is far superior compared to other vet clinics. Dr. Johnson treats my dogs as if they were hers! They also very thorough when it comes to treatments, diagnosis, etc. Read Less

We recently moved to Tucson and were so happy to find a great vet for our 7 and 14 year old dogs so close to our house! The staff of Twin Peaks is super nice, courteous & very accommodating. Dr Laura does a great job of explaining things, and my husband and I appreciated that she gave us her recommendations on treatments/testing without being "pushy" like some vets we've visited. I also like that before any shots, tests, treatments are rendered, you are given a written detailed cost summary in advance for approval. Thus no surprises when it's time to pay! I would highly recommend Twin Peaks Vet Center and Dr Laura to anyone in the area. Read Less

If I could do no stars I would One of the worst experiences I've had in general. When I showed up 5 minutes early for my appointment I wasnt even greeted by the receptionist who was too busy talking to someone waiting for their dog to be done with grooming. Ten minutes after my appointment and after the conversation was finally finished, they took me to a room. Fifteen minutes after that the receptionist came in and asked my dog's name and said oh her appointment is tomorrow at 730. I said my wife has a confirmation text for my appointment today at 330. She then offers me a 430 appointment to wait for. Not an easy thing with my 13 week old puppy that has diarrhea. I said no this is not my mistake my appointment is at 330, it is now 4 and I would like for my puppy to be seen. She agrees and says someone will be in shortly. At 430 my puppy started scratching at the window to go outside so I walked out and said I was leaving. My puppy then had worse diarrhea because we waited so long to be seen and she went as soon as I got in the parking lot. They showed no care or compassion for a sick animal and have a terribly run office. I would not suggest this place to anyone and would highly recommend not going here. Unorganized, unprofessional and clearly don't want the business. The vets may be good, but I have no idea because I never even got to see one after a full hour of waiting. Read Less

I was at Twin Peaks veterinary today for the first time with my Rottie, Miss Kitty! They were all very friendly and helpful! DR Shear did a thorough exam of Miss Kitty and administered her vaccinations! Answered all my questions and we were on our way! Liked that we were able to ck out in the exam room! I would recommend them to anyone! Thank you! Read Less

We have owned a dog for 12 years now and added a second one to our family 2 years ago. We have gone through at least 5-6 vets trying to find one that takes the time to answer our questions while operating as a knowledgeable and caring practitioner for our dogs. It has been difficult for us to find this kind of vet surprisingly. But we cannot be any happier with Twin Peaks. Everyone, from the two practicing vets to their staff and vet techs, we have been over the moon with this vet office. Can't say enough! Read Less

Veterinarian very good with unbalanced and abused dogs ....she worked in an excellent manor and experience with my adopted shelter dog(my pet family) will recommend to everyone took my pet to another veterinarian in past and will never go back . I have truly found a great veterinarian even if I have to travel far from home....I trust my pet at twin peaks and i am very particular. Keep up the good work with pets with issues.sincerely Courage's mom Read Less

I've taken my dog here for about a year and I cannot adequately express how kind and caring the staff is. Each time I've been here they have throughly explained what needs to be done and why. The first time I took my dog here was because he woke up vomiting, on a Sunday, they were able to see him right away. The Sunday hours are a bonus!I'll be moving soon but absolutely recommend Twin Peaks Veterinary! I'm hoping I'll be able to find a new vet as good as this one! Read Less

Clean facility, friendly staff, and they're fairly quick to get everyone in and out without rushing. The vets and techs are always patient with me and my questions, which I greatly appreciate. My dogs always get handled very well, from the over exuberant Neopolitan to the overly cautious and skittish Pumpkin! Read Less

I would wholeheartedly recommend Twin Peaks Veterinary Center. The staff is very patient and caring. Dr. Neuman and her staff deliver compassionate care and take great care of our dog Mo who has various problems related to valley fever. Thank you Dr. Neuman for helping our Mo. Read Less

Twin Peaks Veterinary Center has always been super helpful and good to the many dogs within our rescue group. We have seen and dealt with every vet and technician there and everyone is wonderful, friendly, and compassionate, Read Less

Always pleased with the clean, professional and knowledgeable staff and facility. Really love the ability to see my k9 kids health history after I joined the "patient portal" this week. Nice to know Twin Peaks office and doctors are up on the latest and greatest technology. Thanks for taking such great care of my precious Jasper! Read Less

Before I proceed with this review, I must comment that I have reviewed Twin Peaks Veterinary Center in the past when we first began our association with TPVC. It has been over a year since we established our relationship and we have had the opportunity to have our pets seen by two of the veterinarians on staff--Drs. Rebecca Laton and Laura Battraw. The staff, beginning with the people at the front desk (who make the first impression on a new client/patient), the animal techs and ultimately the veterinarians provide excellent care and customer service consistently. There is no hit-and-miss when visiting the center. Each person handles our animal concerns with understanding, compassion, offering their knowledge and experience throughout the process. Not only do they handle the patient who is varying levels of distress, but they must also accommodate a floodgate of emotions with the guardian of the ailing pet. Such was the case with us. I have taken over the care of two cats that belonged to my father. One was a senior (by any standard) and in failing health; the other, a youngster by comparison. In addition, I have two aging cats of my own and two pups, one is also a senior and the other is considerably younger. The older animals are making more frequent visits to the vets. In February, I had to have my deceased father's cat who was 17 years old and in renal failure, euthanized. Within a month, I also learned that my 13 year old cat had cancer which appeared to be very agressive. I wanted to take her back home with the hope that she would be in her own surroundings when the end came. Isn't that what most of us would want? At any rate, I did take her home and I was given instructions on the end-of-life process--not a pleasant thing to anticipate but necessary and I was grateful to have it. At this time, Dr. Laton was the veterinarian handling my beloved cat. Dr. Laton made follow-up calls to check on the status of "Sheila." I was so appreciative of her level of concern which far exceeded anything I had ever experienced in the past. Another week passed, I received a call from Dr. Laton informing me that she had discussed my kitty with some other professionals and suggested that we might try a steroid (tablet form); worst case scenario, there would be no improvement but possibly there would be some benefit albeit short term. I agreed and Dr. Laton prescribed the medication which I picked up the next day which was a Monday. Dr. Laton had called me on Sunday--that is dedication. The medication did not seem to make a difference after a week or so. The pain and discomfort of Sheila increased and I knew it "was time." I called ahead and asked that Dr. Laton handle the end-of-life for Sheila. Dr. Laton had been my rock throughout this ordeal and had demonstrated so much love and compassion for both Sheila and my father's cat, Mikey when their time came. Dr. Laton is a gold medal winner in providing the most knowledgeable and caring treatment for our pets. I feel fortunate to have discovered Twin Peaks Veterinary Center and highly recommend them. As a postscript: TP donated a tree to be planted in the Tahoe National Forest as a living tribute to and in memory of Sheila. I cannot express in words what this means to me nor can I convey how deeply I miss Sheila and all the pets before her who have gone gently into the world beyond. Read Less

We have lived in Tucson for over three years and could never find a 'go to' vet. After moving to Marana and knowing we would be settled for a while, we wanted to find a vet we could trust. I love Twin Peaks Veterinary Center and all of their staff, they are very helpful and knowledgable, and very sweet to the animals. We will for sure be going to them for as long as we live here! Read Less

Wonderful staff!We have been to many vets here in Tucson/Marana area and this is our new vet. My wife is a nurse and really like everything here and everyone even more. They have fantastic hours and location. I think our community is a better one with them here. Thanks for every thing you guys are the best! Read Less

I have been taking my furbaby here for over 4 years. Each visit is great with awesome customer service and they really do care for each animal. I had to leave my dog overnight there due to an illness and they would call me every hour to let me know how Roxy was doing. I tell all my family and friends to take their animals there Thank you Twin Peaks for being such a great place with caring staff!! Read Less

The doctors are excellent and the technician staff are experienced and caring. In my experience they really care about the animals, the diagnosis and treatment management is extremely thorough and a lot better than other Veterinary practices in the area. Read Less

I would never go to this place. They are unprofessional. Their response is to euthanize your animals. They don't take sick animals because they dont want you to contaminate them. Even if you get your diagnosis there. Then your a walking disease. Read Less