I took my 15 year old dog in to be put down and next to losing my beloved, this was the worst experience of my whole life!! These people are not compassionate or caring at all, all they cared about was getting paid! I was told that all payments would be handled PRIOR to anything being started, but that was NOT the case!! I was interrupted in the middle of my final moments with my beloved in order to pay my bill!! What kind of a veterinary clinic does this? When the tech administered the sedative, he said "this doesn't hurt", but she let out the biggest yelp ever and tried to bite, she NEVER behaves like this, the tech said "huh, that never hurts!" HOW DO YOU KNOW???? After the final medication was administered, The vet and the tech sat there squeezing all 4 of her paws (it looked painful) in order to get the medication circulated through her system. After she was gone, I was also told that we "could take as much time as we needed", however, that was not the case either, we were not told that we had to leave, but we were made to feel uncomfortable for being there. We were told that "when we were ready she would be wrapped up and carried out to my car for me", but then the tech was just standing there staring at me, so I cut my goodbye off and went to get my car! While she was letting go, she ended up having a bowel movement, the feces was NEVER cleaned off of her!! She was placed in a blue transparent body bag and carried out to my car, no box or container! She was sliding around in my trunk!! This is my last memories of her. Every veterinary clinic should treat every animal as if they are their very own, this was not the case here. I'm disappointed, heartbroken, and distraught over the final moments with my beloved. This clinic is more expensive than most, save your money and go somewhere else, somewhere where they care!! Read Less

Came to these guys through a friend referral after having issues with my long time vet. I could not have been happier with the service I received here! From the moment I first called until I walked out to my car, we just had the best experience. Truly some great folks working here that care about your fur babies and give them the attention and love a family member would. I appreciate the fact they presented me with all my options up front, helped me through the decision making process and had no judgments about my decisions. Customer service is top notch, everyone was beyond accommodating for me and my pups...we can put on quite a show sometimes. LOL. I am VERY happy to have found this place and these wonderful people to care for my pets! Read Less

I took one of my best friends to lay to rest two weeks ago. The staff was so accommodating and gave me time to say goodbye. and then Today I receive a very kind card and a paw print of my best friend. These people really Care! Thank you! Read Less

Got me and my puppy in right away and made sure I was comfortable with the treatments we were getting ourselves into. Everyone was especially sweet to my pup and she even got a new toy when leaving. I would highly recommend to anyone. Read Less

We needed a vet quickly as our older Dog came down with a bad skin problem over the weekend. I called the VCA animal hospital on Harrison, and was able to schedule him for Monday. Our neighbor suggested the VCA, as it's her vet too. We took our Wilson in and the staff was very kind and helpful. I had my 2 kids with me too,an older child in a wheelchair, and a toddler. They immediate had a room for us, and we were treated very quickly without having to wait around to be seen, Doctor John's is who we saw and she is AMAZING. Best vet experience we've ever had. He ended up getting an antibiotic shot which we gladly chose over having to give pills everyday, and we went home with typed out instructions of how to treat the skin area and also antiseptic wipes for fighting infection. And then Wednesday Doctor Johns's took time to Call and check in on Wilson. He is healing up so well now, his skin looks so much better already! They also were so good with my kids and not only smiled and interacted with my toddler and helped explain to her about our dog ( my little girl was in tears worried over our Wilson) they took the time to let her use the stethoscope and listen to his heart beat too, she loved that! They also spoke to my non verbal son. Which is extra special because often times people don't know what to say or do.. but he was all smiles in response. So I'd highly recommend this vet. They are not overly expensive either, no more than any vet cost. Read Less

The entire staff was extremely supportive when we had to put one of our dogs down, definitely went above and beyond. The vet is the most caring vet I've ever had. Dealt with our huge, standoffish and extremely nervous/growly mastiffs beautifully and better than I ever expected. The expertise and compassion of this clinic has made us lifelong patients. Read Less

We had the most comforting and tender experience when we brought our cat in for emergency treatment. The staff was so caring and patient at this sad time, that we were overwhelmed by the experience. We would never hesitate to bring our animals to Animal Health Hospital knowing they will be cared for professionally and personally. And if their attention and compassion were not enough, they also displayed veterinary knowledge to a high degree. Read Less

We have three dogs that are our "children" and we live way out in the desert, so there is never a dull moment, dog wise. We trust Dr. Metzger and his staff above all others. He has saved our dog Cuate from a rare infection that threatened to kill him. He treated my dog Lupa, who went everywhere I went for over 12 years. I have seen a lot of veterinarians over the years, but none compare to Dr. Metzger. Read Less

Dr. Sherry Johns was the most patient and kind vet I have come across in my short time as pet owner. My boy, Yogi is not the easiest dog to deal with or the bravest but Dr. Johns made him feel safe and comfortable. What I like her the most was, she listens to what I have to say... all my concerns and worries. She is very knowledgeable and true professional. My Yogi and Sassy loves her. Read Less

Dr. Kipp Metzger and his team are professional, efficient, respectful and caring. It is never fun to have to go to the vet for your loved ones but at least you know they will be well treated and cared for. I thank them with all my heart.Read Less