First time I brought my dog here had a quick visit , very helpful. Second time not even close , staff was extremely rude and made me feel like I wasn’t doing enough for my dog. Questioned me why I didn’t come sooner when she was only sick for an hour before I had arrived. I agreed to spend the 1,200 and then they came back telling me I needed to do the 4,000 route . I am a student and can not afford that . They made me feel very unwelcome and were not sympathetic about the injury of my pet not to mention the waiting. I will not be using them again, I rather us google to diagnose my pet. If there was an option to rate zero stars I would . Read Less

I am extremely greatful for this pet hospital. At 2:30 a.m., my 14 year old baby, Max, woke me up and was having signs of respiratory distress. I immediately searched online for the nearest 24 hr emergency vet clinic, and called this place to see if they could give my baby an exam. We arrived in our pajamas, and rang the door bell, where the vet tech then took my Maxie in right away to see the doctor. They put him in the oxygen tank, took some chest x-rays, and kept him overnight until another doctor and radiologist could review his x-rays and maybe give a diagnosis later that morning. A few hours later, we come back to the clinic to get an update and a possible diagnosis, and we received nothing but compassion from the doctor and other medical staff. Even more than that, the ER bill was less than the estimate they had given me. My dog was sent home that evening with medications and an appointment for a specialist. He is now in stable condition, and is comfortable at home with me. This hospital helped me and my dog when we were both very scared. I'm glad this clinic is available for us, and will continue to use their services in the future. Read Less

Very bad experience. Never going to return. Arrived at about 9am, empty parking lot, I only saw one other person in lobby when I check in. Me and my dog were placed in a small exam room after about a 10 min wait in the lobby. Was told a vet tech will be right in... 20 min later vet tech comes in takes vital signs takes a brief history. Then we are told doctor will be right in... 20 min later Doctor comes examines my dog gives diagnosis and prescribed medication to address my dogs pain and inflammation in her back leg. She diagnosed a cruciate ligament injury. Doctors recommended an x-ray to rule out any other pathology and a tech will be in shortly to give an estimate of charges. I agree, 30 min later still waiting... I finally asked what was taking so long and was told that I need to wait they are busy... Hmmm. All this time I see other clients come and go with their pets, I'm still waiting for an "estimate of charges." When I said I don't need an estimate I'll pay whatever they want I'm told I need to wait because I need the estimate first before x-ray can be taken. I asked if I could please just be given the medications the doctor ordered and I want to leave and go to another clinic. I'm told by the receptionist that they will not give me the prescribed meds unless the x-rays are taken. That is not what I was told by the doctor and why is the receptionist making those decisions. I wait another 15 min then threaten to leave, suddenly someone comes in with the estimate charge for x-ray. They ask me to pay 60% of estimate I agree, pay and then return to waiting. Let me remind you I arrived at 9am, I keep seeing people come and go and I'm still waiting for an x-ray. At about 2pm the place is packed with customers I say no one has given me an estimate on how much longer I will need to wait, no updates on what is happening. When I ask I'm told they are busy please wait. I tell them I'm leaving I want my dog and if x-ray have not been done "DO NOT X-RAY my dog" I'm leaving. I'm told to please wait, 10 min later I'm told they just need to take one more x-ray then have a doctor see the films. I guess they must have thought when I said "do not x-ray my dog" that must mean quick take the x-ray before this customer leaves so we don't lose the revenue. I complain to the office manager, I get apologies then asked to pay for the x-ray. Total bill was $405.00 What a awful place. Not because of the charges but because of the lack of concern and poor communication between the front desk and the back office. Never ever going back to this place. It is unacceptable to wait 5 hours for an x-ray without even being told how long the wait will be. And to add insult to injury I kept seeing other customers coming and going while I waited. Read Less

This place is great. We live about an hour and a half away from Tucson, and there are no 24 emergency veterinary offices in our town. Our 100 lb male dog was injured in a dog fight, his eyelid was ripped half off and we weren't sure if there was any damage to his actual eyeball. Not wanting to chance an eye injury, we drove here. We called on the way there and they were prepped and ready for him to come in. We got into an exam room pretty quickly, but waited for about 2-3 hours before they decided to keep him for the night. They gave him some pain mediation and anxiety meds. The staff was very nice, clean facility and listened to our instructions on how to handle him. (He is big and kind of sketchy around new people) since we were from out of town, the staff actually suggested a hotel 5 minutes down the road for us to stay in. They told us that Dr. Kubai would be in early the next morning to examine our dogs eye. Promptly 9am the next morning we got a call from the Dr. And was told he needed to go in for exploratory surgery (eye injuries sustained in dog fights can be a lot worse then they appear). They kept him for most of the day, they put up with my annoying phone calls checking to see how he was, and I was informed when he got out of surgery. They saved his eyelid and we got to pick him up that night. Of course it was pretty pricey, around $2000, and that also covered the follow up appointment 14 days later to remove the stitches. when we took him back for the follow up they also did another eye exam with some sort of yellowish tinted eye fluids to check for scratches for free (normally $65). We waited around for a long time picking him up from the original ER visit, and it took a while for the follow up. That was the only downfall to this place. The price was fine seeing as we wanted to do everything possible to save our dog's eye. He is all healed and looks great, we will definitely be returning if anything happens again. We have also suggested this place to our friends and family. Read Less

Unfortunately, we have had to take two of our dogs to this place. First our lab broke her leg and this was our vets third option. The initial care was good if extremely expensive. The aftercare was horrible they left things in that were supposed to be removed and said it was out fault because she healed faster that they anticipated. Our second experience about 9 years later was far worse. They traumatized our healer so bad he is afraid of everything. We took him back to our vet and the same people he would go up to for loving before had to sit with him for a half hour to get close and even then he was very skittish. They staff was rude and confrontation from the beginning. They didn't listen to what we said and wanted to do unnecessary procedures that would cost $6000.00. If you can go somewhere, anywhere else! Read Less

I brought my dog here under suggestion from another veterinary clinic, as these folks were better equipped to diagnose and treat what was assumed to be a neurological issue. My boy was triaged right away, and although it was very busy, we got into an exam room fairly quickly. The technician explained that since they were very busy with emergencies, it would likely be a very long wait (hours) before the doctor came in, to which I agreed and acknowledged that it was no problem. Much to my surprise, the doctor came in just a few minutes later and checked him out. Fortunately, the doctor (who was excellent by the way) found him to be healthy and explained that his actions were nothing to be concerned of. We were happily on our way out when we stopped to check out and pay, where I was very surprised- not by how expensive it was, but by how it was a third of the price I was expecting. Just an excellent experience all the way. Read Less

The staff upfront were friendly and respectful.  I, unfortunately, cannot say the same for the vet who met with me. His name was Rajesh Joshi. He had an extremely condescending tone. I was asking many questions regarding my dog's condition and he literally seemed annoyed that I was taking up his time. Horrrible  bedside manners!! Read Less

I can't speak higher of this place. I was out of town and my friend was dog sitting and called me freaking out because my dog couldn't walk, was disoriented, etc. She took him in and they admitted him right away. There were multiple different thoughts at first including Wobblers disease which would have resulted in needing spinal surgery and in me having to put him down. The doctor called the neurologist in for another opinion before running unnecessary (and expensive) tests and they figured out it was a reaction to an antibiotic he was prescribed at another vets office. He was essentially overdosing and his body was being poisoned causing neurological issues, a seizure, a kidney being overworked, etc. It was terrible. The office was so helpful in communicating to me until I was able to get home, up front about costs, and extremely accommodating to my questions and my pup. I'd highly recommend this hospital. I hope I never have to visit the emergency section again, but if I ever do, I'm fully committed to this place Read Less

This facility is filled with top-notch people and equipment.Years ago, I brought in my 19-year old cat, who sadly died on the car ride over. Everyone treated me like they would want to be treated if it were their companion who had just died.Currently, my SO and I have Labradoodle fur babies, and we couldn't be more grateful for the care our family has received here. When one of our pups had recurring but vague symptoms, Dr. Novakowski listened to our description of Bernie's history. She let us know that the symptoms could be indicative of Addison's Disease. She was quite clear that this diagnosis is rare, and testing for it is not cheap. We decided we wanted to test Bernie's cortisol levels to hopefully rule out this rare diagnosis. Dr. Novakowski called with the news that his levels were low, and we needed to take him to our vet for the ACTH stimulation test. While this news is not what we were hoping for, we will forever be thankful for Dr. Novakowski's excellent diagnostic skills. Her spot-on assessment potentially has saved us years of confusing symptoms being misdiagnosed.Most recently, Bernie ate some chocolate chip cookies. While our calculations indicated the dose of chocolate was not deadly, we brought him into VSCoT to be sure. The always friendly receptionists quickly called up the triage technician Amanda W., who gathered the pertinent information, and conferred with one of the vets, Dr. Carlson. Within less than ten minutes of entering the facility, we knew that Bernie would be fine. Nothing needed to be done given the small amount of chocolate eaten and his weight. They offered to get us in for an office visit, but made it clear that the visit would not be necessary. There was no charge for their expertise. You can't put a price on peace of mind like that!I never want to visit the emergency vet, but I'm quite thankful that VSCoT is here. Read Less

This place is out for your money! Sure, they'll take care of your pet, but they'll add unnecessary tests and charge you big time! The vet even admitted that is her "job" to advise getting the "high end" treatment. Not the best course of action or what your pet actually needs but the "HIGH END." Then when you ask for the records they'll make you fill out a form and mail them to you in 7-10 business days rather than just hand them over. Unless your pet is in dire need, avoid this place like the plague! Read Less

My 8 yr old lab had stopped eating and slept all the time. I took him to our vet. They did some tests and found out he is diabetic. They referred us here because he needed an IV and needed to get his insulin regulated. He was there for two days. They thought my son and I how to give him his shots. They were so patient with my son it was great. Friendly staff. Read Less

Extremely nice, clean, professional office. I love that they're open 24/7 and the staff is very friendly. That being said, it's 10:00 at night and we've been waiting for four hours for X-rays of our cat. For as much as they charge (and considering they're not busy at all), I did not expect it to take this long. I will not be returning with any of my pets (unless it's a middle-of-the-night absolute emergency) for fear of being stuck here for hours once again. Read Less

I've had to use this vet center twice for emergencies w my 11 yr old chihuahua. This second time my dog was attacked by an OWL. Had to have emergency surgery. Both the Doctor and assistant showed compassion and we we given an estimate up front. Yes, the wait was long each time we've gone but would you expect anything different. It's a WALK IN emergency specialty vet center. They have taken great care of my fur baby both visits and  I'm so glad this place is here. Read Less

I had to bring my dog here this morning at 5 AM after waking up to find him in terrible pain and not able to walk properly. I have always been leery of emergency vet clinics, but this is an incredibly clean building with wonderful staff. I called ahead to make sure I could drop in and the woman that I spoke with was very helpful in giving instructions and the price of an emergency appointment upfront. When I arrived at the clinic, my wait was not terribly long for coming during abnormal hours. The vet and the technician were very caring and sensitive, and they handed my dog very gently. They explained all of the options for diagnosis and were extremely cost conscious. I decided to opt for x-rays even though they told me that I could wait to go to my normal vet to get a lower rate because I wasn't sure how long it would take to get an appointment. I'm glad that I did the x-rays! It turns out that my boy somehow fractured his leg. The cost ended up being lower than I had expected. They found me a follow-up appointment later today to discuss treatment options with a surgeon. While my experience with this clinic is not over yet, I was so blown away with how they handled my situation so far that I had to write a review. Read Less

I had to euthanize my dog on Sunday and I cannot say how wonderful the staff at this office were. They were so kind and compassionate with my dog and myself through the entire process. When my primary vet basically abandoned us, we were treated with amazing care here. I will always be thankful that they were here for us when we needed them. We had also used the dental specialist here on another occasion and she was great. Read Less

I used to love VSCOT. Dr. Heather took my financial limitations into consideration when treating my puppy's collapsed lung. Dr. Boulay did an ACL surgery for a fixed price that included PT and all follow up visits.  Dr. Ronin performed a difficult surgery to remove cancerous masses and referred me to Dr. Klein for oncology which turned out to be an excellent referral.Things have changed. I brought my little old pug in on a Saturday morning after her eye blew up over night. It's difficult to list all the things that went wrong after that.Dr. Kubai treated with Clavamox only, while waiting for lab results even though the infection was obviously quite aggressive. My flat faced dog was unable to eat with the e-collar on. I came every day at visiting hours to see her and feed her by hand. She kept taking the collar off in front of me. I told the technicians, but they did nothing to improve the situation. Dr. Kubai waited so long to perform the skin graft surgery that I had authorized that the surgery failed. Dr. Kubai did. It tell me that the ulcer had ruptured during surgery. When they sent Grace home after her surgery I was given six medications to put into her eye.  Only one of the 6 included the manufacturer's insert. I was told that one medication needed to be refrigerated and just put the cold one into the refrigerator when I got home. They all felt close to the same temperature. I chose the wrong one for refrigeration. Dr. Kubai's instructions all called for drops. One of the meds was an ointment. I called for instructions. I was told that Dr. Kubai could not be reached, that VSCOT didn't have any drops in stock, that the ointment was available in drop form at pharmacies. I called all the 24 hour pharmacies in town but couldn't locate any drops. I I was never told that I could use the ointment, nor told how to use any ointment. I didn't get drops until the next morning.One technician told me that Dr Kubai's instructions don't make sense because she cuts and pastes.Later I learned that I was supposed to wait 3 to 5 minutes between applications of different drops. I don't know how to describe how complicated the dosing schedule was. I would never have discovered that I needed to wait between drops if I hadn't had cataract surgery myself around the same time. I wondered why I had to wait between drops but my dog didn't. When I found out that the wrong drops were being refrigerated, I discovered that temperature effects the drop size. So, I was underdosing  with the refrigerated med and overdosing with the room temperature med.Meanwhile, Grace's eye looked huge and swollen. I called Dr. Kubai several times, but she never returned my calls until the day before our follow up appointment. She kept me on the phone apologizing for 15 or 20 minutes but never answered my questions.I had written down that our follow up appointment was at 2:20. Contrary to usual VSCOT practice, I had not received a reminder call the day before the appointment.  When I appeared at 2:20, I was told that my appointment had been at 2:00, that I was late, that Dr. Kubai would not see me.I was panic stricken. Grace's eye looked like an emergency to me. I decided to wait in the lobby until the end of the day and get Dr. Kubai to look at Grace. The technicians suggested I contact the hospital administrator. They called her for me. I left a message.While I was waiting, I looked for other opthamologists. I found Dr. Meridith. I was surprised to find him practicing because VSCOT had implied that he was retired. Dr. Meridith said to bring Grace right over.In the parking lot I was accosted by the hospital administrator, Judith Gonzales. I told her that so many things had gone wrong that I didn't know where to begin. I said that I was concerned that Dr. Kubai was high functioning but autism spectrum.Dr. Meridith operated on Grace the next morning. He has been able to save her eye, but not her vision in that eye. He was wonderful. 5 stars for Eye Care for Animals.Meanwhile Judith Gonzales sent me letters by Fed Ex and certified mail, both telling me that my animals could not be treated at VSCOT anymore. One of my dogs is epileptic. The only veterinary neurologist in Tucson is the director of medicine at VSCOT.  After several episodes of unreturned calls, iinfinite holds, and refusals to refill prescriptions, I finally reached Ms. Gonzales. I begged and pleaded all to no avail. I will have to seek even emergency care elsewhere.One last disappointment: while Grace was in hospital I received a call from another VSCOT veterinarian. This woman said that Grace's liver numbers were a little eye and suggested about $1000 of additional tests. I had already experienced this kind of pressure at another emergency room. The results were incredibly cruel for my dying dog and for me, not to mention the $5000 I was charged for exacerbating and prolonging my dog's suffering. I didn't expect this behavior from VSCOT. I said no. Read Less

We brought our 9 yr old dachshund in and he required neck surgery. Dr. Alcott performed the surgery and demonstrated superior professionalism before and after the operation. Unfortunately, there were secondary problems that prevented our pet from recovering. We had to put him down today, but we assured Dr. Alcott that he did all that he could. The staff treated us with compassion. The only issue we had with this establishment was the long wait times in visiting or being able to talk to a tech or the Dr on call. Read Less

We took our two year old female GSD to the Veterinary Specialty Center on La Canada on a Saturday afternoon due to blood in her urine. We did not wait long to see a Vet because there wasn€t anybody else in the waiting room. The vet on staff did a brief exam and then took our GSD back to continue the exam in better light. After about 15 minutes, she came back with our dog. She stated that she didn€t test for a urinary tract infection because we didn€t think our dog was straining to urinate. Instead, she performed a brief ultrasound and was very careful to qualify her findings by saying something to the effect of €I am not a radiologist, but I think I saw a polyp.€ She went on to say that while some polyps can be malignant, given that our dog is just two, that was highly unlikely. At no time did she show us the ultrasound. The vet said that we should make an appointment with one of their internal medicine specialists and return later in the week for a comprehensive ultrasound and possible needle biopsy of the polyp. They worked up an estimate and brought it to us. At the low end, it would be $345 and at the high end it would be almost $1,000. I did not bring my dog back to this place because I did some research and found that urinary polyps are caused by untreated and frequent Urinary Tract Infections, so why not test her for a UTI? Instead, we took her to our regular vet who did a whole bunch of tests, including x-rays. Our regular vet even showed us every xray that they took. The verdict is that our dog does NOT have any polyps, tumors, or masses. I feel as if this particular emergency vet sidestepped something that could have been far cheaper to treat to drum up business for their expensive tests. I will not be returning to this emergency vet. Read Less

My friends brought their pregnant dog there. She was having trouble delivering. They couldn't do it for at least 8 hours and wanted to charge $4,000. They did nothing and wouldn't let them have their dog back til they'd paid $400.Read Less

We brought our dog in for euthanasia after being recommended to this veterinary center by friends. I was so touched by their care, attitude and respect as we walked through the difficult process with them. The tech was so amazing with our 14 year old dog. The vet was, too. As a result, he was calm and peaceful as we started the proceedure. I cannot recommend this veterinary practice highly enough. They were the best. Our undying thanks for being there for us and our pet. Read Less

So I see this place gets mixed reviews, for us... we love them for specialty care. (have not tried the 24 hour ER and hope I never need to)Our girl was first here over a year ago when she was requiring TPLO surgery on her rear leg.  We tried the 'conservative' approach to no avail in building up the scar tissue.  We met with Dr. Boulay, and Petunia immediately loved him (guess he got a good vibe) which makes any fur parent happy.  We did our research and Dr. Boulay had incredibly strong and awesome training, academic background and reputation.  Yes, you pay for the consult -- it is a specialty center people.  Just like going to the doctor.  What I loved with the surgery estimate was it was all inclusive -- meaning it included everything and that also means all the aftercare and follow-up appointments.  You know what you are paying going in with no hidden surprises.  The surgery went very well, aftercare instructions very detailed and all post appointments including xray covered in the price we paid at surgery.  Petunia even needed an extra appointment to follow up and it was covered.  Surgery a success and Dr. Boulay was awesome, and unfortunately since retired.Fast forward, our girl ended up needing TPLO on the other rear leg just recently.  We consulted with the Dr McCalley, and he ended up doing our girls surgery.  In addition, he was kind enough to remove the plate in the original leg (since it was completely healed and was no longer needed) at no cost to us.  We had a quote for 350 to do this from a few months prior since the plate seemed to maybe be bothering her.  The surgery and first post op appointment went off without a hitch.  We are still in the post-surgical period which spans roughly 4 months but I expect it to be as smooth as our first go around.I would come here again, no question for specialty animal care.  This is a state of the art, top notch facility. Read Less

Dr. Alcott took such great care of our Ernie. Now that we have gotten a second opinion on his seizures we know best how to help him! A beautiful, clean building with wonderful workers to free you, take care of your dog and to educate you the condition of your baby. Thank you all for your help, knowledge, compassion and comfort for both us and our fur baby! Read Less

Our dog took a tragic fall off our deck the weekend after Thanksgiving. Her shattered leg has been fixed very precisely by Dr. McCally who has been very nice along with his colleges. Weekly bandage changes daily cleaning of pins by myself has been very taxing. But in the end we have a shot at a strong four legged dog. Thanks to everyone at the clinic for their patronage. Highly recommended. Read Less

We brought our miniature schnauzer Zoey here to have a CT scan to determine the operability of her cancerous tumor. As it turned out the scan revealed that it had grown and spread. I cannot say enough about the compassion, and professionalism that we and our sweet girl were shown. They helped us make one of the hardest decisions of our lives and helped our girl leave the distress behind. Thank you Vetrinary Specialy Center. Read Less

Sadly, we had to euthanize our dog today, and I highly recommend this beautiful facility. It was a walk in appointment, they were so accomodating and sensitive towards us. They let us hold her and spend time outdoors, while they sedated her, so we were all relaxed. It was a beautiful goodbye. Read Less

I've brought more than a couple of dogs to VSCOT over the years. The vets and support staff are professional and more than competent. This visit was due to a snake bite on an older chihuahua with an enlarged heart. I am grateful for the care Lulu received by Drs. Novakowski and Connolly and the techs. Top notch care. Read Less

I could tell you the long story, but the point is, I brought in our 13 year old Shepherd with a blocked intestine, pretty much knocking on deaths door. The AMAZING STAFF saved his life with such care. I know if I had taken him anywhere else they would of rushed him into surgery, here.... they worked and worked hard to stabilize him, keep him comfortable and monitored him closely and in the end avoided surgery on a 13 yr old. So from front desk, day and night shift, vet techs, day and night shift, doctors day and night shift..... each person was amazing, compassionate, kind and professional. VSC- Thank you from the bottom of our hearts! Read Less

Never again. Deborah is super rude! She constantly hangs up on me and also always very snappy. They need to retrain their operator. Why do you ask "how many I direct your call" and get an attitude when I ask? This lady with tattoo's and multicolored hair gave an attitude when I asked about my dog, then dragged him off like he was disgusting her.Read Less

We had to have our sweet Cocker Spaniel, Kody, put to sleep on October 8th after he had been sick for a couple of months. We had taken him to other vets and they couldn't figure out what was going on with him. We also came here on Labor Day weekend Saturday and Monday; all of the Veterinarians we dealt with were very kind, knowledgeable and compassionate. They even went the extra mile to send us an impression of Kody's paw and a sympathy card. Thank you for all your help, compassion and the sweet memorial to our furry boy. You ladies are the best! Read Less

Dr. Olcott and the ER vet were fantastic, they called everyday that my dog was hospitalized with an update. I give the doctors 5 stars. The rest of the staff I give a 2 star. They are not customer oriented, particularly, Debra (Doctor Olcott's administrator). She is almost never able to come to the phone and when you leave a voicemail, she never returns your call, instead I constantly had to be the one to call her back. When I do  reach her, she is incredibly rude, she interrupts me every time and never hears what I have to say. Her responses are really rude as well, such as "well, did you not get my email?" They need to replace her! Read Less

I brought my 11 yr old Keeshond in on 10/9/16 because she had bright red Diarrhea all of a sudden. The emergency room was busy at the time, but they eventually got to us and did a full exam including blood test (which they read there at the hospital). Blood tests came back OK. No real diagnosis on the issue. Sent home 3 hours later with medication. So far so good with the dog. Any issues I will be getting an ultra-sound done at my vet's office. Read Less

We were referred here by our vet for an ultrasound. I contacted them to make an appointment and was told they don't take appointments for ultrasounds and that we just needed to come into the emergency area and we'd be taken care of. They informed me that the ultrasound technician was there for limited hours and on Friday & Saturday those hours were 11am to 3pm. Our first visit was on a Friday around 11am, the tech was there. Our second visit was on a Saturday around 1pm, the tech was not there. We were told the tech left around 10 that morning due to a low patient demand. An ultrasound costs $311 and since the tech left early we would have had to pay an extra $306 to have the tech come back in. Read Less

On July 19th my Chocolate Lab broke her leg. We live in Sierra Vista and do not have the best Vet care here. And obviously not one willing to assist with emergencies at 5pm. We took my Gracie here. As we walked in the receptionist called back emergency. The tech as small as she was took Gracie in her arms and asked if they could give her pain meds! Of course. The emergency area was quite busy at that time. Yes there was a wait. That's to be expected with multiple emergencies and they needed to do X-rays and read them. We as humans go through the same thing at the ER. So this is really no different. We decided in surgery with plate and screws. Yes very very expensive. We could shop around for lower price of procedure. But would they have the same compassion? Maybe? They were amazing with my Gracie. Gave me updates on how she was doing. Told me how the employees would love on her. Dr Rohn called me before surgery and after. He called me. That meant a lot. Explained exactly what he was going to do and explained the recovery. The receptionist remembered me the next evening. Big town lots of people and she remembered. I live in a small town and they have no clue who we are. Even 14 days later she knew who I was! This hospital is very compassionate and is obviously there for our pets. Again her procedure was quite expensive but worth the care she received. Will I go the extra 90 miles for her vet care in the future? Yes! Yes I will!Read Less

The vets and staff are amazing. But waiting 2.5 hours just to be seen is not acceptable. The place is always busy and they have one vet in the evening hoursI think they can afford more than one doc. Considering how expensive they are Read Less

Unfortunately, our visit to the Vet Speciality Center wasn't for "fun" reasons. We had just been to a routine check-up with our normal vet, but some labs had come back with concerning liver enzyme levels and our vet referred us to the Specialty Center for some additional testing. Sadly, we received bad news - our beloved dog (part of our family for over 11 years) had cancer and only had weeks to live. We had no idea. At that point he hadn't shown any signs of illness or infection. It was literally a fluke that we caught it at our normal vet's appointment. I was beyond devastated, naturally. The office staff could not have been kinder. They were sitting on the ground with our dog, petting and loving on him as they explained the results of their testing. They provided comfort and kind words to me as I sat weeping (along with basically an entire box of tissues they gave me). They allowed me to stay in the private room as long as I needed so I could collect myself before having to leave. They also provided information about what to expect in the coming days/weeks, how to prepare ourselves, and lots of medication to help keep our fur-baby comfortable and out of pain in his final days. I refer to him as my "soul dog" because he was not "just a pet." He really was part of our family and the blow of losing him was beyond terrible. But the gentle care, support, and kindness provided by the Vet Specialty Center was so sweet and sensitive. Even though they'd never met Rocky before, they seemed to genuinely care for him (and for me). Right now it's still so fresh that we cannot bring ourselves to just "replace" him with another pet. But when the time is right, I can't help but think we'll keep the Vet Specialty Center in mind for future medical needs. I will always appreciate their kindness. Read Less

We've been here a few times for emergency visits with our two Weimaraners. Every time, we've been treated kindly and quickly which is a plus. The office is clean and lots of room to walk around if you have a nervous animal.I'm writing this review because of the kindness they showed our family when we had to put our little girl Fiona down. When my husband arrived the staff saw that he was carrying her and they met him at the door with a gurney to carry her in. They were quick in running tests and determined she didn't have much time left. My husband asked if we could bring her sister Leia to the hospital so we could say goodbye as a family and they said yes. When I arrived they had brought Fiona into a room and made her comfortable. They gave us all the time we needed to say our goodbyes. The techs and Doctor were patient and understanding of our loss. I'm glad Fiona didn't suffer. We had never spoken about what we do if our dogs passed so we didn't request ashes and part of us regretted that decision. Today in the mail we received a mold of Fiona's paw and a letter offering their condolences. It was the exactly what we needed. The compassion and kindness of the staff won't be forgotten! Thank you for all that you do! Read Less

Today is April 7, 2016. I am my dog's advocate and am informing the public of a horrible case of negligence during her stay at this clinic. This is a long story but I will summarize as best I can. In November, I took my Pug in to have a herniated disc removed. After Dr. Alcott reviewed her scan, I was given a price range that it would cost, between $3500 to approx. $5000. I was told that I would have to pay the high side before I left just in case he ran into something unforeseen. When I picked her up, it was an additional $1,000. He decided to remove another disc. No problem, I wanted him to do what was necessary. He'd call me daily for updates, each time informing me that she's a "whiner". I told him she never whines, much less barks... I was puzzled that he always mentioned that. Much later, I figured out why. After close to a week, I picked her up around 8pm. She looked horrible but I didn't understand why. Dr. Alcott gave me a rosy outlook for her release, although he said that they thought her pupils weren't dilating properly and that I should bring her back in 10 days to see their Ophthalmologist, Dr. Kubai, but was also told that she would be on her feet in no time and walking by Christmas... He did tell me that his biggest concern was her kidney function and that I should have her on a Renal formula. Outside of that, no other conversation about her eyes took place. I took her home and tried to get her to stand and walk but she crashed right into the wall. At first I thought she was losing her balance due to the surgery -- but it was because she was blind! First thing the next morning, I took her back and told Dr. Alcott she was BLIND and I refused to take her home. NOW, she was treated as an emergency patient. The Opthamologist was now in the loop and recommended she stay another week because she need about 6 medications dropped into her eyes every single hour. NOBODY would explain why my dog was damaged. I did a lot of digging and finally learned through an emergency room doctor that my Pug scratched the membranes off both of her eyes after surgery and developed a severe corneal infection. She was not used to having ointment in her eyes and her head was not coned after the spinal surgery. She was blind due to layer upon layer of scar tissue. Because she couldn't walk on her own or go out the doggie door like she used to, I have to take her out several times a day, each time cleaning her thoroughly. All of this with an uncomfortable cone on her head. Funny, the cone was so important after the second hospitalization but not after the spinal surgery... My dog lost 25% of her body weight and I equally lost weight. I missed Christmas, Thanksgiving, birthdays, weddings, dinner invitations, etc. I have been robbed of my freedom due to Dr. Alcott's decision not to consult Dr. Kubai, the opthamologist. Because of her new disability, 5 months later, she still barely gets around and my freedom as I knew it is now over since she needs constant care. Back in December, I called the hospital administrator Judith and she would not return my calls. So I called the CEO in Connecticut and he put me in touch with the Sr. VP, Hal. Hal made things happen and had the medical director, Dr. Bene' contact me. At this point, Judith was not involved. Dr. Bene' treated me like I was trying to hustle him, he was rude and condescending and actually told me that my dog's eyes were damaged in MY care (overnight after the disc surgery). I don't think I can properly state here just how angry I was to hear this, but I told him that his doctor was negligent and he wanted her out of the hospital to make room for more back surgery patients, $$$$ -- she was taking up valuable space. I finally got the hospital to admit wrongdoing. Dr. Bene', the medical director, offered to give me free medication and Dr. Kubai's care until her eye issue was resolved. Today I received a FEDEX letter notifying me that they will no longer treat my pug because I objected when the staff tried to charge me. Her eye medication alone is hundreds of $$$ a month... Read Less

We had to put our dog of 15 years down and though it was SO difficult, the team at this hospital was caring, understanding and to out pleasant surprise they sent us the sweetest momentum. Our sweet dogs imprint in clay with an inscription on back and his name on the front. Just so thoughtful and it brought tears to my mothers eyes. We are so grateful for your love for animals and the families that have to make these difficult situations. Thank you so much, Angela Aguilar, Anita Madden and Ameila Brown Read Less

Called them to see if they could a operation on my puppy that has a herina that could cuse death. They said they could so I took my puppy in and they told me what i had just told them what was wrong and that they couldn't do the operation but i needed to get it done ASAP. And to top it all off i had to pay $85 for them to do nothing. I will never take any of my dogs there I would much rather drive all the to phx for a vet that can do what they say they can do Read Less

This place offers terrible customer service. They also treat the animals very poorly. This place is expensive, which led me to believe I would I would be getting the best care for my dog. I have been coming to this place for 2 years and I will never bring my baby boy here again.Read Less

Took my elderly greyhound to them when it was time for her to leave this world. They were wonderful. They were kind, they were patient, they were gentle and they were understanding. The cost was very low for a weekday and considering it was a Sunday evening, it was downright cheap. Dr Elizabeth Williams is a wonderful and compassionate veterinarian. I never once felt rushed and was encouraged to take all the time I needed. She was gentle with my old gal and honestly it the best experience I've ever had when euthanizing one of my dogs. I will be forever grateful for their kindness in a very trying time for me and my girl. I highly recommend these folks.Read Less