Pine Street Animal Clinic

We just moved here from Iowa. They took wonderful care of our Barney (cat). He had a bite on his foot that was infected by the time he started limping. We decided to go ahead and leave him over night so the could neutered him the nect morning. We will be using them for all of our many cats and dogs. Read Less

My dog suffered a rather severe flesh wound trying to squeeze between a gate and fence. We immediately took her to Pine Street Animal Clinic and although they were busy with another surgery they took us in and got our dog prepped for surgery and fixed her wound. They were fast, friendly and did a great job as Shasta is healing nicely. Thanks to everyone there who took care of us! Barry C. Read Less

This Clinic was selected to provide routine services for new family puppy. - Excellent service; caring, professional and friendly staff; 2 appointments with minimal waiting, very clean facility. Emily is in good hands! Read Less

I had to have my dog (Leroy) put to sleep a couple of weeks ago. One of the staff members (Chasity) was very helpful and sympathetic, even sat with me through the whole process. All of the staff are very friendly and their prices are the best I have found. Read Less

Staff was friendly. Easy to make appointments. They say they don't carry the medicine in the clinic so you have to order it online strictly from their online pharmacy, it is really just a hassle and takes way too long. Quality of care was good but they would tell me I needed vaccinations for my dog or other tests when she actually was completely up to date on everything. I spend enough money at the vet and I refuse to pay for things I simply do not need. Lost my business for that reason. Read Less

Took our cat into Pine Street Animal Clinic due to a severe allergy. 1st time, the staff was great and informed us of the charges prior to service being done. They weren't able to tell us the underlying issue with the cat but instead just gave him a steroid shot to help. The shot did help for a month or two. The only complaint with the first visit is that the Vet reeked like cigarette smoke but other than that they were fine. The 2nd time we took our cat in for the same problem (September 11th, 2017), we were put in an exam room and immediately 2 vet assistants came and got the cat and said they were going to weigh him and would bring him back in a minute. 35 minutes later, they brought him back after all these services were done...NONE OF WHICH I AGREED TO! I expected a steroid shot to be given but they tested him for ear mites (which was negative) and even gave him ear mite medicine in his ears "just to be safe" as the vet said. The problem is that he has already been tested by a different vet for ear mites and Pine Street clinic knew that and if they would have looked at his records or even came and asked me then I would have told them. Every vet I have ever gone to comes to talk to you before they render service. My bill ended up being $171 that I was not expecting. After I left and saw what all I was charged for I called the and asked what the policy is on discussing with the client what services are rendered and the response that I got was "if it is a major surgery or hospitalization then they would discuss price but other than that they do not unless the client asks." Well I'm sorry but when I don't even know that you are performing any services because I was told you were only weighing him, when am I supposed to ask. What if I came out and the bill was $500? Why would you not talk to a customer about what services you are doing and the expected cost for them... Will never be going back to Pine Street and will make sure to tell everyone I can not to go either Read Less

This is the finest clinic I have been in. The people are so caring and understanding. They are also concerned about your feelings. I have never felt so good about a Vet and the care my little girl. Thank you for your help! Read Less

They did a awesome job with my Grace!!! This was our first time!!! You can tell they really care about your pets!!! Also you can tell they love their job!!! Grace also loved them and that's what is most important to me!!! Read Less

This is my normal vet. I also board with them. I brought my dog in for two routine vaccines and it cost me almost $90! Its enough to not only wait for community event specials for the shots but to completely avoid this place. I'm worried it might be too costly if I came in for something that takes longer than 45 seconds. Read Less

Thank you so much to everybody at Pine Street for taking care of my precious baby, Foxy. Not only did you treat her exceptionally well with love and kindness, but you were also very good to me too. Awesome customer service goes a long way and it's definitely noticedRead Less

The folks that work at this clinic are simply wonderful. The way that we were treated today let us know that our pet family members, and us, are truly special to the folks that work here. We can't thank you enough for your caring, compassion and understanding. There are no words to express our gratitude. Thank you. Read Less

This is our second bad experience with this vet. We brought our cat in due to a urinary block which is very fatal. They kept our cat for 5 days hoping to treat & cure him with a catheter & cat food, and charged us over $700. When we went to visit him they made us wait for over an hour before letting us back there and when we did get to finally go back to see him we had to manuver around all sorts of clutter to even get to his kennel. The place was very unclean and smelled of urine. The next day we moved him to All for Pets in Cabot who immediately x-rayed his bladder, started him on antibiotics and pain medication and treated his bladder with a laser machine. All of that only totaled to a little over $500. I feel taken advantage of, the best interest of our pet was not evident and we're fortunate we transferred him when we did or else our cat would have died and we would be left with an astronomical bill for outdated services, or in my opinion the lack of appropriate services.Read Less

Thanks to everyone that took such good care of my baby today!!! She is resting and eating up being babied lol Also thanks to the guys that took my calls, answered my questions and putting up with my constant checking to see how things were. Most of all thanks to the one and only vet I trust with my pets, Doc you never cease to amaze me!!! We love you! Read Less

Friendly and caring place! Thank you for always taking such great care of my furbabies! To me it is important to know that they will be well cared for and loved. Yall not only make me feel at ease but my furbabies too! That means alot! They actually like going to the vet now Read Less

We had an emergency on a Saturday with our beloved dog, Gypsy. The staff was amazing! Sadly, they couldn't save our precious Gypsy but they worked tirelessly trying to save her. Their office closes at 4 p.m. on Saturdays. It was well after 6 p.m. when we left and not one time did we ever feel rushed. The vet, vet techs, and even the receptionists were amazing! Words just can't express the gratitude I feel for their warm care and compassion! Read Less

Pine Street Animal Clinic is known as "The Clinic With Heart"!  We treat  your pets like our own!  From wellness visits to sick animal care our veterinarians and staff are dedicated to providing the utmost in veterinary care at an afforfdable price.  We offer full service grooming, indoor boarding, vaccines, heartworm and stool checks, heartworm preventative, elective and emergency laser surgery, complete dental care, bloodwork, x-rays and anything else your pet might require to maintain great health!  We guarantee your satisfaction and, in fact, offer your first office exam at no charge, so that you can come in and meet our excellent veterinarians and our wonderful staff! Read Less

This vet and staff are fantastic! Pets feel comfortable, people feel comfortable and the girls at the front desk really love animals! The prices are very reasonable but the staff is what put it over the top. We have boarded our grand dog here and she loves coming in, hanging out and sometimes doesn't want to leave. I have never experienced that anywhere else. Dr Jennen is great and these people really care. I feel it, others have felt it and I believe the animals feel it, this place has heart! Read Less

Every time I go to Pine Street, I get exceptional service. I'm pretty OCD about my animals and their health conditions but I never get let down. The thing I've always loved is how Dr. Jennen will get down on the floor to look at my animals if need be. Plus, anytime I have a question, she seems eager to give me the information I'm inquiring about. My dogs love it there, as do I. I've never had a nicer vet. Pine Street will always be "My Clinic". Read Less

i love the vet here, love the clinic in general, and have been taking my cat here since day one, but have recently made the decision to take my business elsewhere due to the rudeness i experienced from a member on the staff. if i had only encountered her attitude once, then i would have chalked it up to her just having a ""bad day"" (which we are all entitled to) but ive been treated rudely by her on multiple occasions. during three different visits over the last few months (my cat suffers from a chronic condition, and has to be seen frequently, plus i'm a paranoid pet owner), she has given me attitude, acted bothered and annoyed when i ask questions, and generally just made me feel like i was inconveniencing her. i once prefaced a question with ""this is probably the dumbest thing youll be asked all day"" and when i was done she ACTUALLY SAID ""you're right. it was DUMB"" - there have also been several times that i've phoned with questions or to schedule appointments, and if she answers, i'm met with the same attitude that i get in person. i realize that her job is to help take care of the animals, but along with animals come the people that own them (and the people who pay the bills!), so you would that that there would be a level of ""good"" customer service that the assistants should have to live up to at such places. i even thought that perhaps maybe she didnt like me for some reason, and thats why i was treated the way i was, but i have friends who are also clients at pine street, and they have similar stories about this particular assistant. i dont want to name names or point fingers, just warn that if you do go there, you might encounter this one grouchy girl. other than that, the place is GREAT! aside from the previously mentioned assistant, everyone on staff is helpful and they all really seem to love what they do. i wish i could continue going there, but im afraid that until the rude assistant is gone, ill have to take my business elsewhere. Read Less