Chestnut Animal Clinic

I apologize for making a mistake and only giving one star the first time I was doing a review, it should have been five stars, sorry guys, chestnut animal clinic is the best, the best Dr's and the best staff you'll find anywhere I take all my pets there, if your looking for someone that truly cares about your pets and is very knowledgeable take them here, you will be happy you did! Read Less

The doctor seemed knowledgeable, but the front end staff left a bad taste in my mouth. I called the day before saying that I had a sneezing rat that I wanted looked at. I was told $35 over the phone. I asked the lady over the phone if I brought her cage mate in for a general exam if I would be charged an additional $35. I was told no, just $35 for both of them. Cool. The rats are weighed, handled, and looked at briefly. Vet decides to treat for mycoplasmosis with two different antibiotics. I am not surprised, although unsure about the necessity of two different antibiotics at this stage. However, he is a vetrinarian and I am just a lady with internet access so I do not argue. They are not expensive medications. I wait while they grind up the medicines and add them to some sugar water. When I go to pay I am told it is almost $80. Wait a minute... I was expecting closer to $50. I ask about the cost because it was much higher than I expected even taking the medications into account. I was charged $24 per rat, $5 + $7 for the two different antibiotics, and a $15 compounding fee. I tell them I was told it would be $35 for both rats. They basically tell me, sorry but not sorry. ~$80 please. I ask to talk to the doctor about this. One of the ladies say she is the one to speak to about it. I repeat that I was told $35 for both. She asks if I remembered who I had spoken to. Whoever was answering the phone at this time when I made the appointment. She asks a lady who had been sitting silently at the front desk with them through the whole exchange if she had told me $35. She confirmed that she had. The Supervisor lady apologizes, explains that most people do not remember who they spoke to over the phone & that the phone receptionist is still training, and instructs the cashier lady to charge me $17.50 per rat. I leave wondering why the lady who had spoken to me over the phone had not spoken up rather than sitting there silently while I was asking about this. Also if I had known about the $15 compounding fee I would have just bought the meds online from a pet medicine website and ground it up myself. I was not told about it until they had already mixed it up and I was paying for everything. Read Less

I absolutely love this clinic. It is the only a place I would ever bring my two canines. The staff is amazing and incredibly caring and knowledgeable and the services are super affordable! Thank you Chestnut! Magdalynne Mae and Chopper Luanne send their love!Read Less

Chestnut Animal Clinic is the only place I would ever consider when it comes to the care of my three dogs. With every visit I have never experienced such above and beyond care. From the reception when I first walk through the door to how in sync and transparent Dr. Shaddox is to my fiancée and I is a whole new level that is unmatched. I have and continue to recommend Chestnut Animal Clinic to all my friends and family. Time and time again the results have been consistent and beyond exceptional. Thank you all so much for the care of my dogs, my friends and families pets, and your unwavering customer service!! You guys are incredible!!! Read Less

My dog had not eaten in 24hrs and has a swollen abdomen. I showed up 15min after they opened, I didn't have an appointment and understandably they where booked on that Saturday! However this is clearly and emergency situation. The girl at the front desk told me I could wait, I told her that I could not wait in the lobby but I could wait across the street at my job because I was scheduled to work. I can see the clinic from my place of business and she tells me that they don't have time for that. Did she not have time to make the 15 second phone call, or she didn't have 3mins for me to walk across the street? For a place that should care for animals they were not willing to work with me during this emergency situation........after writing this review I was harassed on Fb by Dr. Shadoxx, he left a bad review about my services even tho he's never set foot in the salon. He demanded to know who treated my dog and the diagnosis. But they didn't care when I I was there. Read Less

My cats refuse to go anywhere else!! Dr. Shaddox and his staff are so friendly and truly care about my precious pets, they know that we all look at our pets as family and they treat them in that exact manner. I could literally go on and on...lets just say that Dr. Shaddox has treated my family's pets for close to 30 years and we would never consider going anywhere else!! Thank you for your kindess! And my 3 cats thank you too! Read Less

Chestnut Animal Clinic has been treating my parents and my personal dogs for over 20 years. Dr. Shaddox is the most friendly and compassionate vet you'll find. Dr. Meurer is a super nice guy and an excellent doctor. Both are extremely experienced and very detailed in helping your pets. The entire staff is super friendly and always making our pets feel like their own. The staff also works hard to make the pets feel comfortable during exams and procedures. They offer and explain itemized estimates before any service to make sure you are financially comfortable with their work. The clinic facility is very clean and great equipment like digital X-Rays and a surgical laser that are much easier on the animal. I frequently recommend them and would definitely tell anyone with a pet to take them to see the doctors and staff at Chestnut Animal Clinic.Read Less

The Chestnut team saved my puppy's life. Another vet thought I was being paranoid but they took me seriously and ran tests to find a serious infection. He had to go in day after day for treatments and they could have charged me for visits each day but they didn't. They did their best to save us money in any way possible. They took great care of him and loved on him like he was their own. I would recommend them to anyone.Read Less

We love the vets and the staff and groomers at Chestnut! They never fail to accommodate the needs of our three dogs and our cat, the vet techs are knowledgeable and helpful, and the vets will always take plenty of time to talk us through any issues when we have an appointment. We feel they honestly care about our pets, and will often ask affectionately about those who aren't with us when we're there. I also like being able to board our dogs and groom them at the vet's office, in case they need medical care for any reason.We honestly believe our pets live long lives because of the attentive, knowledgeable care they receive at Chestnut. When our beloved husky-shepherd cross was dying at nearly 14, they made it possible for us to bring our other dogs when he was put to sleep so that they would understand what happened and wouldn't be waiting for him to come home. Our older collie is now getting close to 14 years old, and is doing well, thanks to the expert care her heart problems and arthritis receive from our friends at Chestnut Small Animal Clinic.If you're looking for a vet in the Conway area, I don't believe you could do better than Chestnut! In fact, one of my friends drives her dogs from Little Rock because she's been so pleased with the service and care here. I would drive farther than that if I had to! We feel so pleased with and loyal to this veterinary clinic. Read Less