Animal Emergency and Specialty

I took my yorkie here because she within 30 minutes had turned into a completely different pup. She went from playing and running around to not moving, throwing up, and breathing horribly. We immediately decided to take her to the Emergency Vet which was almost as bad as not taking her. When we got there they told us they thought she got into poison. They then told us they needed to run a ton of tests to tell them if she actually did which cost us a ton of money just for that. Then in the middle of their “tests” they tell us that 3 critical dogs came in and they were holding off on everyone else? When my pup could be poisoned? Well after all of the “tests” ran they tell us she isn’t poisoned and that she has aspiration pneumonia. They then said that they would figure up the estimate for the treatment and get back. Then they sent in a tech that had no idea of the situation and explained what the plan was with no actual knowledge making it seem like they would just treat her overnight, until early the next morning, and then we would be able to take her home and get her antibiotics. So my wife and I made the decision to spend the money to take care of her. Then another tech came in and told us that we should expect to have her in there at least until the following night but could be longer. So through questioning we came to the conclusion of keeping our little baby in the ER for the night and pick her up early the next morning and take her to a vet that has a air tank for her. When we made the decision they told me if there was something wrong or things take a turn for the worst we would hear from them that night and they seemed to be happy for our baby that we were keeping her there over night. We then go home and never hear anything throughout the night. The next morning we are excited to go get our baby. We knew we didn’t get a call so we figured things should be better or at the least not gotten worse. When we get to the ER a nice vet came out and informed us that our baby had gotten worse and that she will need oxygen. So we asked her several times what we would need to make sure happens if we took her to a vet. She then said that the vet has oxygen. My wife and I talked for several hours and called several vets. Then they had another shift switch and we got another doctor who was suppose to be a specialist. When we asked him questions he gave short and generic answers with no reasonings. We were told that talking with him wouldn’t cost us because it wasn’t an appointment. My wife asked him if he thinks she will get better and he said “I’m not God”. Very rude. He then left and we finally found a vet that had an oxygen tank. The rude doctor came back out and I told him we found a vet with an oxygen tank and he smiled, jumped up and said ok we will have her right out and have the bill put together for you. At this point I am late for work due to the fact that we didn’t get any answers. We wait another 30 mins and we finally get our baby, pay the bill (we were charged for talking to the doctor) and immediately leave feeling rushed out. The drive was 35 mins. On the way of driving our baby is breathing rough still. I am speeding trying to get her to the vet. We get about 25 mins out and I look down and she had died in my wife’s arms and we become hysterical. I ask you please if you have another choice then take your baby somewhere else. I understand that some have great experiences at this place but my baby didn’t deserve this kind of treatment nor does anyone else’s. If they weren’t money hungry and told us the actual situation and gave us a realistic chance of survival of our baby we could have ended her pain and said goodbye knowing that our choice was more than likely the right one. Read Less

they were not very nice except one of the vet techs she was awesome and needs a pay raise. They tried to tell me my dog absolutely needed surgery so I took him to vet and he got to go home the next day all w meds and IV from the vet. The only reason I will ever bring my dog back there is if he is dying. other than that the prices are way too high. They only care about the money not the animal. Read Less

Took my dog here yesterday afternoon as an emergency visit after he had been shot. Front line staff were good and I was especially pleased when the Vet was Dr VanPelt, who I knew from previous trips to my regular vet in Benton. I cannot speak highly enough of her. She is very professional, compassionate and helpful. She did what she could to give him a good chance of survival and I'm taking him into Benton this morning. Thank you to all staff members there. Read Less

We just lost our little one. She fought pneumonia with all her might and the doctors here helped her have every chance. Our little sidekick had been with us night and day for seven years so it was hard for us to leave her here overnight but we were confident that she was being taken care of. She went peacefully with her family around and we can rest easy knowing that we gave her every chance to make it through. Read Less

I brought my dog in recently because his tail was bleeding and very infected. They told me it was a "hot spot" gone bad and gave him pain medication and penicillin. They didn't wait to see if he would have a reaction to the anti-biotic and sent us home. I called later and told them I thought he was having a reaction and they said they would have the vet call me back, but NO ONE ever called back. Finally, we went back to the ER and AGAIN they told us it was not an emergency, never was an emergency and they gave him pain medicine and something to stop the itching. I took my dog to his regular vet the next day and it turned out that it was an emergency! He had been bitten by a brown recluse and he was dying! They had to amputate his tail to save his life and he was very close to septic! $2500 later, we saved him. I have tried for 3 weekends in a row to talk to the nurse who cared for him at the clinic. Every time they would tel me she "wasn't there". Yesterday I called and they told me she was working tonight and so I called tonight and she conveniently is "no longer employed". I said, "right" because i knew they were lying. They also WAY overcharged me and when they said they would give us a discount for having to go back twice in a row, the front clerk lied and said she never said that, even though there were witnesses. Long story short - these incompetent idiots almost cost my dog his life! He is still recovering and because they didn't do anything for him, he may have lifelong complications. When I called back to tell the doctor he almost killed my dog, they said, "it wasn't an emergency" and they stand by that. Since when is sepsis and an emergency amputation NOT an emergency?! These people are dangerous and not to mention they took my baby in the back and left me in the room for hours and no one told me what was happening, only to find out they just had him in a cage and were tending to other animals. Also, I brought my kitten in to see them 3 years ago because she was very sick. Her body temperature was incredibly low and she was having diarrhea. They sent us home. I went back the next day (like i did above with my dog) and they gave me instructions on how to care for her at home and some syringes to feed her fluids. SHE DIED THE NEXT DAY! Because of them my cat is dead, whose name was Paisley Rose. My vet told me if they had kept her overnight, either nights, she would still be alive!! This facility needs to be shut down! They are a danger to society and their pets! HORRIBLE HORRIBLE HORRIBLE!! I'd rate NO stars if it would let me! Read Less

If you love your pet please take them somewhere else, unfortunately I took mine with out reading the reviews, we had a bad experience thru the whole process. yes, its all about money but be more compassionate and respectful. Read Less

So glad there is now an animal emergency facility in the heart of WLR, five minutes from home. No more highway 430, driving 90 like a maniac. The architectural aesthetics of the building are soothing, the color palette designed to promote calm. Very zen. Good start, since my Pit was uncomfortable, and I was a mess. (Continue reading) Check-in procedure immediate, and we were quickly in a room with a Vet Tech asking questions and examining our boy. I begin to relax. The Doctor came in next, heard our concerns and the Tech's results, and took our boy off to administer a snap test. I feel very positive. Everyone there, from staff to surgeon, was so kind and chill. It's hard to be emotionally overwrought when surrounded by such calmness from true professionals. I went from tears to elation in a very short time. I HIGHLY RECOMMEND THIS FACILITY. Read Less

Always helpful! We have been coming to this emergency clinic for the past 5 years, when it was still in Maumelle. They have always been very explanatory about the services, and reasonably priced considering it is an emergency office. Im so thankful to have a facility like this so close to home for my furbabies. Read Less

Our Guinea pig was suffering and we needed help on Sunday 4/2/2017. The man that answered the phone told us they would not help us because she was not a cat or dog even though it says "no matter the animal we are here to help you". The man rudely said they would need to consult with the vet but then acted like he didn't want to my husband asked him to do that, then he was placed on hold and noone EVER returned back to answer our question. They refused to help us!!! Just because it's a guinea pig DOES NOT mean she is not just as much a part of this family as a cat or dog, how could you be a vet a refuse help?! Read Less

Our Guinea pig was suffering and we needed help on Sunday 4/2/2017. The man that answered the phone told us they would not help us even though it says "no matter the animal we are here to help you". The man said they would need to consult with the vet but then acted like he didn't want to my husband asked him to do that, then he was placed on hold and noone EVER returned back to answer our question. They refused to help us!!! Just because it's a guinea pig DOES NOT mean she is not just as much a part of this family as a cat or dog, how could you be a vet a refuse help?! Read Less

I had to take my 13 1/2 year old in on 2-11-17 at around 9:10pm ish. I had an idea of what was going on with her but I needed to know for sure. Unfortunately, her normal vet at Banfield Pet Hospital in LR gave her a clean bill of health 8 days earlier (btw-I will be pursuing legal action against them.) I walked into the ER clinic and the Tech immediately sees that my dogs stomach is severely swollen and proceeds to hand me a form that states it'll be at least $250-500 minimum and that this MUST be paid. I'm devastated because I can't afford that let alone that the treatment most likely won't fix the problem. This action also confirms my fear that she is beyond saving. I feel like a failure to my dog and I am immediately brought to tears as I felt that I have let my dog down (she's my babygirl after all.) I tell the Tech I cannot pay that amount and I am just beside myself with guilt an pain. My poor dog has anxiety now because I'm upset coupled with the fact that she's in a vets office (she's not a fan.) The tech asks for help and they ask to at least do an xray ($81) plus the walk-in fee ($75.) I tell them I can do that. The vet comes in and tells me the bad news. He's very kind about it, shows me the xrays and offers to give me a temporary script to ease her pain until I can arrange for her euthanasia. This is truly a warm-hearted gesture because I didn't know if she'd be coming home with me or not. We pay our bill of $183 and come home with medicine and spend the next few days just showering her with love. Her health landslides and she's put to sleep on 2-14-17. I miss her. Read Less

It's sad that this is the only emergency vet clinic close by to my house. Let me tell you they don't care about you or your pet. They will do any kind of unecessary test to make money off you. My dog is basically paralyzed on her back end and too heavy for me to pick up. I needed some prednisone to treat her low cortisol level and they told me I have to bring her in and do a bunch of tests. Usually I have some emergency pred. on hand in case her cushings medication goes too far but my vet was gone this week. They don't care if she dies. They just want your money. Read Less

If you can find another emergency vet., do so. I brought my dog in with a 9 inch gash in her side. I waited 30 minutes before a vet came in to look at her. She (the vet) told me they would clean her and stitch her up watch her for 2 hours and then we could pick her up. Two hours went by and they had not even begun to treat her. I was told it would be another two hours before she was treated. Very poor service and unprofessional way to handle an injury. I can't express how greatly disappointed I am with these people. If they are so busy on an after hours time, then they need more than one vet to handle their case load. Read Less

I took my dog there to see Dr Scroggins ( internist) because my dog had been misdiagnosed else where. She was very sick and he did everything in his power to save her. He was VERY empathetic as were his nurses (Kelley and Sara). I got a phone call EVERY day from the Dr to update me on my dog's condition. When we had to make the difficult decision to put her down they were all so very invested in her life ending. They were very emotional about my loss. While she was there the 24 hrs emergency people also took care of her very well too. I could not have been more pleased with her care both expertise wise and professionally. I would recommend them to any of my friends with confidence. Read Less

I have used this emergency vet clinic twice in past 6 months, both times for very sick kittens. I have been impressed with the compassionate care of the staff, particularly for the occasion when I had to bring in a kitten for euthanasia due to an irreparable congenital problem. The charge for a middle-of-the-night visit was, IMO, quite reasonable. Because of the limited breadth of experience with the clinic, it is not fair to rate it for expertise, although giving some star level is required for this review. Read Less

Absolute incompetence! Arrival at the clinic before 10:00 AM. Grossly understaffed. Embarrassingly disinterested support staff. Eventual departure at 2:00 PM, never having even seen a doctor, nor technician. Expect NOTHING, as that will be exactly what you get at Animal Emergency & Speciality Clinic in Maumelle Arkansas! It's a crying shame there are Zero options in the Little Rock, AR area. Shameful!!! Read Less

This vet is amazing and extremely reasonable in cost. They did NOT try to get me to do unreasonable testing. The vet, Dr. Smith, was very personable and carrying. I was so impressed that I asked if she had her own vet clinic but she works here full time. I would definitely recommend this place to anyone needing after hour care. Read Less

Staff recommends to come immediately & the so called vet on call made me feel stupid for bringing my cat in. Stating its normal for a cat to have a loose bloody stool all over the house bc he has IBS. I came to them for help & was shunned. Read Less

Nice enough people, but nearly cost my dog his life. He was hit by a car and broke his leg. We brought him in for internal injuries and they kept him overnight. They said he was fine and we scheduled him to have his leg operated on somewhere else. That doctor looked at Maumelle's X-Rays and told us that he had a diaphragmatic hernia. It was a simple fix but he would not have survived the leg operation had this been left unattended. Maumelle had no idea... Read Less

They are rude and not hospitable. Also, unless your pet is in serious immediate attention and this is the closest you can get, go to the one in NLR. This clinic closes from 8 to 12 on Saturdays and sends you and your pet away even if they're in critical condition. They didn't realize that mine had more trauma than they thought and he ended up dying after they sent us away. Do not go here, the rumors are true and someone should hire a lawyer and investigate. If you have the funds after they rob you for service that is horrific. Read Less

They are so wonderful and kind! We took our cat in because he became sick and was in a lot of pain. Found out he had a heart condition and could not be saved. They were so kind and caring. we were all visibly upset so the receptionist came over and hugged us and gave her condolences. They are much cheaper than any emergency vet we have ever been too. Read Less

The reviews on here made me really nervous & even hesitant to go see them, but they were really nice to me && especially to my baby boy. They took really good care of him. Price wasn't too outrageous either it was actually less than I expected. Gave it 4 stars, because of the wait time, but even that was like a normal human doctor visit. Thank you guys for what you did for my Mister Read Less

This business does not even deserve 1 star but it made ne select at least 1 - Heartless & should be closed!! Took my pet an additional 2 hours away and he received the EMERGENCY SURGERY he needed for 3,000.00 cheaper!!! Please check around before you bring your pet here!!! Read Less

We went to the ER clinic straight from Hillcrest after they revived my 13 yo Rottie due to respiratory arrest. Hillcrest stated he was not stable and needed to be transferred to this ER clinic. We arrived at 5:45 pm. The vet arrived at 6pm along with her infant. We waited for over 1.5 hours with no other clients present in the clinic. I opened the door to ask why we had waited almost 2 hours to find the vet playing and breastfeeding her child. I'm sorry but my pet is in a medical emergency and they think #1. It's ok to bring small children inside an ER clinic and make us wait almost 2 hours. I took him home where he could be properly monitored and cared for by some one who cared. Went there again last night thinking another vet would be better. Was told I would have to sign a sheet if they gave my puppy parvo they were not responsible. Was told by staff they did not gown and glove up and all staff were contaminated with parvo. This to me is malpractice. Do they think it's ok to not take universal precautions when a young dog comes in with N/V/D and not gown and glove beforehand? And then expect me to sign a release for them. This place is in shambles. It used to be a decent ER clinic, now it's just a disaster. BEWARE!!! Since posting about my concerns, I have been told by other clients and previous employees that the vet frequently sleeps or watches TV as priority than providing animal care. Be informed as your pets' life is in danger in my opinion if you go to Maumelle Animal ER Clinic on Sheltie. Read Less

My dog was hit by a car. Her leg was severed and we did what we thought was right and save her. As a result of being a low income family and not being able to produce $1700 on the spot, we were left with 2 options. Let her die or surrender her. We surrendered not knowing what to do. She had a chance at living. We had all but $300 and now she's gone. They do not have room for any compassion or leway. If you can't pay immediately do not take your pet there. Read Less

This clinic was amazing. Dr. Ray, the receptionist and nurse (sorry I don’t recall their names) were wonderful with our English Bulldog. She was a very sick little girl and you could tell how much they cared. They took care of her quickly, explained everything to us every step of the way. They also gave us clear instructions for when we got home. While, I hope to never have another emergency with my baby Lucy, I would not hesitate to go back to the Animal Emergency and Specialty Clinic. The whole staff was professional and loves animals. The cost wasn’t much than what you would pay at your regular vet for the same type services. If the staff reads this…Thank you again for what you did for our baby Lucy. Read Less

This is an awesome place to bring you animals in an emergency situation. The doctors (Dr. Ray n Dr. Morris) and the staff i met on that sunday (Barbra, Tayler, Stan, Melisa, & Linda) were the nicest people. They saved my precious Sue after he had been hit by a car. He was in shock when she got there but they husseled and gave him fluids and medicine to make him better. They were so very sweet and caring to my sue and me. Sue got to keep his blanket that he loves. i missed him so much when he had to stay the night, but it was worth all the money in the world to save my baby boy. I would recommend them to anyone. Read Less