I absolutely dont recommend this hospital to anyone.
On 01/13/16, I took our little cat to Briarwood Animal Hospital because of some blood in his urine. I informed them about my cats previous kidne... Read More
I absolutely dont recommend this hospital to anyone.
On 01/13/16, I took our little cat to Briarwood Animal Hospital because of some blood in his urine. I informed them about my cats previous kidney problem (in 2013, the cat felt from 6th floor previously and one of kidney seriously was injured) , and added that I was suspecting my cats kidney problems. We asked Dr. Hale to perform blood test for his kidneys. He recommended us perform several blood tests, we accepted and did accordingly.
Looking at the test results, he told us that our cat was experiencing bladder infection and nothing was wrong with my cats kidneys.
The doctor recommended us give the antibiotic (he prescribed) to my cat for two (2) weeks, and feed with the prescription food he recommended. I did accordingly, but during this treatment period, my cat suffered from pain, and completely lost his interest in eating, and lost one (1) pound. Actually, we all suffered: our cat suffered from pain and hunger, and we suffered from stress and sleeplessness. During this time, I informed the doctor about my cats health situation, and during one conversation with him, I asked the doctor to change the antibiotic as I felt the medicine was making my cats situation worse.the veterinarian prescribed another medicine. The new medicine did not help either. During this time, we had to visit an After Hours Animal Clinic (Pleasant Valley Vet Clinic) two (2) times in the middle of night.
Feeling desperate, we showed result of the test conducted by Dr. Hale on 01/13/16 to another veterinarian. Looking at the test results for a few seconds, he told us that, our cat had been suffering from serious kidney problem: renal failure, because my cat's nephron tubes are seriously damaged. After showed several other veterinarians on online forums and discussions, we suspected that Dr. Hales interpretation of the test result was incorrect.
On 12/26/15 I took our cat to the Briarwood Hospital, and asked Dr. HALE if he was still sure of the test results and asked him to check the results again. After conducted another (same-type) blood test, Dr. Hale told us that the main problem was may cats kidneys (something I reminded him during each visit to the hospital). Our cats kidneys were not working and the doctor told us that the best thing to do for us is to make him sleep forever. We (me and my husband) had to follow his recommendation, because our cat was still suffering from intense pain and yelping.
Dr. Hale should have focused on his kidneys and should have considered potential kidney issues specially when I asked him to do so frequently. I have been their customer since 2012 and during each visit since 2013 I informed him about my cats kidney problem. (When you dont listen to your clients problem and requirements, your years of experience is out of work!) Dr. Hale failed to provide quality animal health-care service, he caused an animal and us to suffer for 13 days. Instead of apologize, he was rude, pushy, and aggressive to us. I still hear the pain of our cat in my ears, I see my cat in my eyes every day.
I will never forgive them, and will absolutely NOT recommend The Briarwood Hospital to anyone love their animal.
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