I have taken my dogs there to be groomed multiple times, but had an extremely distressing and horrifying experience with their services yesterday. I took my dog in who is a healthy 10 year old Yorkie at 7am. I got a text at 1100 letting me know she was ready for pickup, but I wasn’t able to get off work and arrive until a little after 1 pm. Lauren brought my dog to the car and she was visibly in respiratory distress. I quickly noticed that Lauren put an ascot tightly enough around her neck that you could not slip even two fingers beneath it with a knot impossible to untie without scissors. I immediately asked Lauren to get that off of my dog. I have requested before they not put these on at all, though have never pressed the issue of it being put on my dog anyway. I recorded my dog still continuing to make a goose-honking cough and still struggling to breathe similar to a person regaining strength after choking. I was obviously scared to death and immediately confronted Lauren who not only argued with me that it was not because of the ascot, but completely refused to acknowledge my dog’s distress or accept any responsibility for her negligent care. I have cared for this dog since she was 12 weeks old, and she has never been diagnosed with any form of kennel cough or collapsing trachea. She didn’t arrive in that condition, and it was unacceptable to expect me not to be concerned with her leaving as such. After arguing with me and running off to the back, a veterinarian FINALLY comes out and examines my pet. I showed her the videos and she did acknowledge it appeared to be related to respiratory distress though she gave me a song and dance about possible aggravation of previously undiagnosed collapsing trachea associated with the breed. I still have the videos and welcome anyone to DM me that would like to see the condition my pet was returned to me in. They agreed to refund my grooming charge, and promised to never put an ascot on my dog in the future—but I assured them that I will never leave my pet in their care again. I shudder to think how my pet would have suffered even more if I had waited until the allowed time of 5 pm to pick her up. It angers me greatly to know she was like that for 2 hours, unnoticed by their “highly trained staff.” Everyone be aware of this if you consider them for your pet’s grooming needs, and again-I’ll be glad to share the messages and videos of the incident with my own dog. I had to pay later out of pocket for X-rays at Green Mountain and confirmed injury to her trachea requiring treatment with Cerenia and Prednisone. The Regional manager for Chenal reached out and is investigating. She let me know the staff falsified documents that I refused an X-ray from them after having to demand the intimidation exam before I would leave Read Less

If you are looking for a vet, this is the place you will want to take care of your animal. I trust them completely when they take care of my dog and the dogs I care for when I dog sit. I have had many emergencies dog sitting and I know I can count on them. They are knowledgeable, attentive and very friendly people. They do well explaining everything ( I always have too many questions). Chenal Valley is the best - they even remember your name and your dog's name when you walk in the door - now that is great customer service! Read Less

After moving several times the past couple of years, finding a great vet was at the top of our list when we moved to Little Rock! We have been so pleased with Chenal Valley Animal Hospital! They always make our Pearl feel so welcome (though she gets nervous)! Dr. Lee is THE best and Natasha always makes Pearl feel fabulous after she grooms her! Read Less

We have 2 dogs that visit here often!! We've had only 1 emergency visit thankfully, but the staff and whole experience was great! When we have to board our dogs, this is definitely the place we go to EVERY time! We have 1 "problem child" that doesn't get along well with other animals and their staff is the ONLY place in Little Rock that has taken the time to work with him and figure out what works for him while he's there! He's never anxious or wound up when we pick him up like at previous places! It makes me feel good that the staff knows and remembers our dogs every time they come in and they greet them so lovingly!! I have recommended them to friends in the past and will continue to do so, they are AWESOME! Read Less

Chenal Valley Animal Hospital is terrific with taking great care of your pets! Our girls have used the vet, have been boarded, and get groomed here! They are so caring! Dr. Smith was amazing with our girls. She even called the next day to check on them. Lupe and Randi take extra special care of them when they stay overnight. Lauren always does a superb job when they visit to be groomed. Thanks for loving our pets as much as we do!!! Read Less

We love Chenal Valley Animal Hospital! I looked long and hard for a place to board my dog. Chenal Valley Animal Hospital was by far the nicest and cleanest place we visited on our search. Our dog takes off like a bolt of lightning if given the opportunity, so we were looking for a place that was secure and she would not have an opportunity to get away. Their fenced in area seemed highly secure and the inside area has multiple doors to keep her from having a chance to make a break for an open door. The staff is all so nice and I felt like our dog was cared for so well! We liked it so much there, we switched to using them as her vet too! I can't recommend Chenal Valley Animal Hospital enough!!! Read Less

My baby Coco Chanel has been a patient here since I got her at 11 weeks back in March of 2011. I have since acquired her mom, Cherie. And she too is now a patient. I honestly cannot imagine having to take her anywhere else. The staff is nothing short of the best and Dr. Stacy is pure awesomeness!!! Read Less

Great drs but staff is very rude especially the front desk clerk Candy. She's very unprofessional and made so many mistakes on my records that I never could get straightened out so I left. I wish I could give 5 stars for the groomer Chrissy bc she's the Best!!! But I can't since she's connected to vet. I would go back to her if she was out on her own. She's awesome! They need someone at front desk with better bedside manners tho. Read Less

Dr. Kim and the staff @ CVAH is the best! We have been taking our pets for over 10 years. They are always helpful and in emergencies always on call. Krissy has been grooming our dogs for over 15 years and teats our pets like her own. Thank you for all you do. Read Less

Absolutely wonderful. Our family has been bringing our pets to Chenal Valley since the day they opened their doors. We have 4 dogs and a cat and they treat each one like a close family member. Top shelf doctors and excellent staff that are always warm and loving. Indeed a class act. Read Less

You are paying for quality and care. I've been here multiple times and never been disappointed. Biggest thing, don't expect a cheap bill for cheap service. They actually care about your pet... Dog, cat, or anything else. They honestly love your pets. Read Less

Dr. Kim has been my dog Gabriel's "lifesaver", literally since he was a tiny ball of fur found in a dumpster with spray paint all over him 14 years ago. I was fortunate enough to adopt him through Dr. Kim and Cindy Paxton. Dr. Kim is the most loving, caring, compassionate and "smart" Vet I have ever had. She keeps working miracles with Gabe and I am very, very grateful to her, Dr. Stacey and the great staff there! Love you guys. Thanks for everything you all do!Read Less

I started taking my dog to Chenal Valley Animal Hospital when I moved to LR about a year ago. Though it was a bit pricey, I didn't mind paying more because I felt like it was worth it to get a vet who seemed to genuinely care & a groomer who was great with my dog. Even when I moved to Maumelle, I planned to continue using this establishment for my dog & even made an appointment for a Saturday 3 months in advance to ensure that I got to use the groomer who I prefer. Unfortunately, the events that followed caused me to completely change my mind about Chenal Valley Animal Hospital. I don't usually let one bad experience completely change my opinion about a place, however this situation was an exception. I woke up early & commuted to WLR this past Saturday so I could drop my dog off by 7:30 a.m. as they had requested. But when I arrived, the employee at the front desk informed me that there were no groomers working that day. She even tried to argue with me that my appointment was scheduled for the following weekend until finally admitting that someone had rearranged the schedule & they didn't notice it until the night before. The best part though? They weren't planning on calling me to tell me until Monday, which does me absolutely no good if my appointment is on a Saturday -- were they just counting on me forgetting or not showing up?? As I told the (very unapologetic) employee, they had ample opportunity to call & inform me that my appointment had been rescheduled -- the night the realized it, for example, or even early that morning before I drove all the way there with my dog. The most frustrating part was that I had made another appointment in LR for the same morning because of my dog's appointment, which meant it was a completely wasted trip & I had to rush all the way back home to Maumelle to drop him off in order to make it back in time. Though I expressed this frustration with the employee at the front desk that morning, she acted like they had done nothing wrong -- in fact, she spent a good amount of energy trying to place the blame on ME. The thing is, I'm a pretty forgiving person. If you can at least admit your wrong-doing & make SOME effort to fix it, I'm not going to hold it against you. If their reaction in this situation would have been at the very least apologetic (I honestly don't even remember her apologizing at all), my dog & I would still be a customer there. But sadly, as a result of their attitude & reaction to this situation, I will never bring my dog back.Read Less

When I arrived for my 7:30 am appointment, the employee at the front desk tells me that there were no groomers working that day. She even tried to argue with me that I showed up on the wrong day until finally admitting that someone had rearranged the schedule & they didn't notice it until the night before. They weren't planning on calling to tell me until Monday, which does no good if my appointment is on a Saturday. Were they just counting on me not showing up? Not only were they unapologetic, I just wish they would have called & told me my appointment had been rescheduled. The night the realized it, or even early that morning before I drove all the way there. I expressed my frustration with the employee at the front desk, but she acted like they had done nothing wrong. In fact, she spent a good amount of energy trying to place the blame on ME. As a result of their attitude & reaction to this situation, I will never bring my dog back. Read Less

We have known "Dr Kim" (and she has taken care of our fur babies) since she was at Briarwood, before Chenal was built. Never have we seen any vet who genuinely cares about each animal so deeply. The vets are A1 great, the facility (clinic) is state the art and the staff and docs are fantastic. Thank you Dr Kim and all at Chenal for your caring and expert care of our "babies". Read Less

Dr Miller has taken care of our dogs for many years. She is so great with them and takes the time to really get to know her patients. Our current puppy Megyn requires special care getting use to the clinic. Dr Miller and her wonderful staff are working real hard in making Megyn's visits to the clinic less stressful. Read Less

Dr Miller and all the staff were very kind and caring with our dear ol' lab mix, Phoebe for several years. Likewise, they did everything they could to help us in her last days, and were very considerate and thoughtful when it was time to let her go. We thank CVAH for their help and services and would recommend them to anyone! Read Less

I have been taking my dogs to Dr Miller for years. When she moved to Chenal Valley Animal Hospital, I followed her there. She is not only a great vet, she is a great person. She kindly saw my children and me through having to put down our 14 year old shepherd, Daisy, who Dr Miller knew well. I would not have had anyone else in that painful moment. She is amazing and genuinely cares for animals. I have other vet clinics and boarding close to me, but I rather drive the extra distance for her. I have only met great staff at this clinic. Read Less

Took my dog, Bentley, there today for an emergency. They saw him without an appointment and saw him immediately as I was crying and a bit of a basket case. They helped him and the doctor was super kind about it. He is home and finally resting comfortably. I don't know what I would have done without them to help him. Thank you Dr. Miller, you were our lifesaver today!!! Read Less

IF YOU LOVE YOU PET, DO NOT USE THIS VET!!! After over $800 and 3 visits in a month, we picked up our 3 year old dog with a diagnosis of "We don't know"...The only interest anyone in this building is in collecting money, not about truly caring for your animals!! Because they offered "discounted services", they essentially washed their hands of treating our dog, after doing nothing to solve his problem nor help him heal, and could care less that he is on the verge of death. Dr Smith was very nice but obviously incompetent or uncaring to not follow through with my dogs are to find a solution. And to top it off, you have to encounter Candy Smith, who clearly should not be allowed to interact with the public as she is horribly rude and so socially challenged she offers no concern about the animals nor owners.....The worst part is that my wife is heavily involved with the local shelters and animals in general and has referred many clients to this hell hole and has been trying to call them to ensure they don't continue to go there for fear it will ruin her reputation as their facility is so awful! Filing complaints with the state as it is that terrible....DO NOT RISK YOUR PETS LIFE AND STAY AWAY!! Read Less

We're new in town and chose Chenal Valley based solely on its location. I have a big crazy looking bulldog (Rocco) and he was loved on so much, especially by Dr. Miller. She was amazing with him and I could tell that she genuinely liked him by the way she touched and talked to him. When I told Dr. Miller I'd have to wait until next month for heart worm pills due to finances she offered free samples and told me to come get more if I needed to until we had enough money. And when she heard that we were new to town she spent an extra 10 minutes getting the info on his current chip so that I could update our location with them. I never would have thought of that. The whole staff was friendly, helpful, and seemed like they liked their jobs...which is something that's hard to find these days. The clinic was immaculate and decorated beautifully. We will definitely be returning there.Read Less

This place goes over and beyond to make their customers and their fur babies happy. Mike is an amazing groomer for my Lila Blue (who is a large goldendoodle)! Today when I dropped her off, I told him I wouldn't be able to pick her up until almost closing time because from Noon and on I would be busy. So he busted his behind and got her all finished and pretty and they called me at 11:30 am to tell me she was ready :) He told me he did that because he knew I was getting married this weekend and didn't want me to be stressed out. I am so thankful! And before Mike was there, she always looked beautiful no matter what groomer they had available. We always love going there, and they always make me feel so comfortable about leaving my "daughter" there with them. We love you CVAH! Love, Lila and Rachael. Read Less

Never had a bad experience here! They know our dogs, and have gone out of the way to help them. Our oldest dog recently died and they sent a handwritten card expressing their condolences. They really seemed to care for her.Read Less

The vet talked down to us and the staff were disrespectful. It seemed as though they didn't care if we were their customer or not. We were certainly treated like a "number" and herded through the clinic. First impression was NOT good. We'll be looking elsewhere for our pet's health care needs. Read Less

Dr. Kim has taken good care of our two dogs, Babe and Ruth. We always are greeted warmly by the staff and Dr. Kim. Dr. Kim will call personally to follow-up on any of our dogs that are ill. She even took our son's dog (Mollie) home with her to keep an extra sharp eye when Mollie was very sick. We have recommended her to all our friends who have pets. Read Less

I think this vet does a great job if you have an ill dog, one with odd health conditions, etc. However, I have a perfectly healthy dog and was shocked to find that tons or tests and shots were required. Do I really need an annual checkup and two different ""kennel cough"" vaccines? No. Read Less