Hillcrest Animal Hospital

The experience we had with Hillcrest Animal Hospital is pathetic. They have the nerve to call themselves an "animal hospital" - ARE YOU KIDDING ME!!!!!!? They can't even do their own blood panels over there. They treated our beloved little 3-year-old Welsh Terrier for one solid year and the last trip - a week ago Thursday - they managed to finish him off.....he's dead! Thanks to Hillcrest Animal Hospital. I am amazed they continue to exist. I would NEVER take any animal over there again. I would tell anyone I come in contact with to run from them - fast and far. Read Less

I was referred here from my regular veterinarian in Conway for an abdominal ultrasound. My dog, Benji, had been vomiting for 3 days. This clinic went above and beyond. I was able to get in for an appointment the same day. Wait time was minimal, the doctor was thorough and knowledgeable but also very down to earth and caring. Very thankful my regular veterinarian sent us here, Benji was prescribed meds and is back to his normal self! Read Less

The doctors and staff here love and treat every pet that comes through like its their own. Everyone has a positive attitude and are very processional! One of the best veterinary clinics in the state of Arkansas! Read Less

Just happened to walk by this clinic after I found a stray dog. They were busy, but they were quick to help me scan him for a chip and give me options on places to reach out to and websites to post him. The girls at the front desk were all upbeat and very willing to help, even though they were packed! Definitely recommend them, great service! Hard to come by now a days. Im not even sure my parents' vet would have gotten me in so quickly. Read Less

Awesome, caring and compassionate Doctors! We have been taking our fur baby, Sophie to Dr. Erickson since 2008. They are good at what they do and there has been a few times we showed up without appointment, like yesterday and they worked us in. All the staff are great! Read Less

Excellent customer service and really knowledgeable, caring staff. They made my dog feel at home and comfortable, and I trusted them immediately. They are seriously experienced surgeons and I wouldn't take my dog anywhere else. Read Less

We have used Hillcrest Animal Hospital and Dr. Joan and Dr. Larry Nafe for over 15 years. They have always been friendly, caring, kind and honest. Little Rock is most fortunate to have a vet with the vast training and experience of Dr. Larry Nafe. He is truly a miracle worker. This past year our 3 lb. Yorkie had a severe neck/spinal injury that left us with no hope of survival without surgery and quality of life issues with surgery. They were very honest and kind when explaining the risks and odds involved. They were very thorough in explaining the costs of the surgery and long term follow up after surgery. We chose surgery and prayed for a miracle. Because of Dr. Larry's deft touch and excellent skills we have our miracle. The accident was a year ago Valentine's Day. Our Yorkie can walk again and move his neck. We are most thankful for Hillcrest Animal Hospital and will continue to highly recommend them. Read Less

From the minute I walked in the door the staff was genuinely kind and helpful. Dr. Anna Clark is the most compassionate person you will meet. She helped me and my family through a most difficult time. Thank you all so much for the kindness you showed my Socks. I am forever grateful to Dr. Clark and the staff at Hillcrest Animal Hospital. Read Less

I use to work here, and hated several things about this place. Most of all they make the staff lie to the customers. One specific routine lie is that when you drop your pets blankets off, they have to make it seem like they actually use them, when infact, your pet sits in a cold steel cage the whole time.Read Less

I was extremely impressed with my experience here. I called yesterday (MLK Jr. Day) in the morning and they were able to get me an appointment that afternoon for my cat who was coughing and wheezing. I got there about 15 minutes early and they took me right back. Dr. Ericksen and a tech were great with my cat. Dr. E explained all of the options for me and was very upfront about costs. I've heard this place was overpriced, but I felt like the prices for the exam, blood tests, and antibiotics were extremely affordable. Happy to have Summer set up with a great vet in town. Read Less

Love Dr. Razer & staff. She is an amazing compassionate vet who gave us 6 more years with our BitBit. When we rescued Buddy & he adopted us, we knew were we needed to take him for his 1st check up & shots. Read Less

Upon my return to Little Rock, I needed a veternarian. Hillcrest Animal Hospital and Dr. Joan Nafe was recommended by a friend. That was over 25 years ago. No need for additional response. The number of years as a client says it all. BUT, (LOL) I will say unequivocally, Hillcrest Animal Hospital, is the best. My pets have only needed preventative maintenance, but the doctors and staff are exceptionally professional and compassionate. Kudos to Dr. Joan Nafe, my initial vet, and my present vet for more than 10 years, Dr. Sonja Lavergne. Always service with a "smile!" Read Less

I have never done a Facebook review before, but felt compelled after our first experience with Dr. Clark yesterday. Our 7-year-old Boxer had been sick for two weeks; our regular vet clinic had us racking up large bills and a misdiagnosis after first sending us home saying she was fine. Dr. Clark figured things out (a terminal heart condition) in less than an hour and was professional and compassionate every step of the way especially when it was determined our pup wouldn't survive. We lost our Mercy yesterday, but Dr. Clark gained a new customer and will be seeing our Grady from here on. Read Less

These extremely caring people comforted my pit bull without hesitation over her breed. They were patient with my special requests for euthenizing my sweet Sox, and every person we met tried to be consoling. The vet was highly professional, and kind enough to give my family plenty of time and room to grieve over our loss. Booking, billing, and communication were reasonably effortless, because the staff is so friendly and inviting. Can't praise these people enough! They treat your pet like last of the family Read Less

I want Dr. Larry along with his staff to know that without his knowledgeable and skilled surgical expertise my sweet Tracer not of had the opportunity to live the last 2 1/2 years. Dr Larry, thank you and your Staff so much for what you did for both of us. You gave Tracer the best of your Facility and allowed him the opportunity to run and play and life again for a good while. He fought a tough battle and gave a of and kisses doing it. Thank you ever so much . You guys are heros. He crossed over the glorious Rainbow Bridge on Monday October 10 at 8:15 am. Read Less

Hands down, the best! Dr. Butner is more like family now as she has cared for and loved my girls with me to the very end- from GI issues, Disko spondylitis, and even when it was time to cross the Rainbow Bridge, I could not ask for more compassion, honesty, reliability, or expertise when it comes to the fur babies that I love wholeheartedly! Dr. Razer saved my lab mix when vets at other clinics had no hope, but I am thankful because it led me to Hillcrest! The entire team of staff there is amazing and I would be lost without them! They know how to gently lift your 100 lb + senior dog into the vehicle without hurting them, they actually listen, care, and are faithful to relay messages and keep their word, and they even save their microwave lunch containers for scatter-brained pet moms like me who ran out of the house too quick to remember the water dish. Not once, have they ever failed to help me and my girls when I needed them. My girls love and trust them, and so do I!Read Less

Heard some great things about Hillcrest Animal Hospital, and they were correct! Shari Butner was such a fantastic doctor to have help our beloved friend. She was very knowledgeable, great at explaining the situation, and seemed genuinely concerned with our sick pet. The rest of the staff was very helpful and kind as well. Recommend to anyone! Read Less

Poor follow up. Called after having our cats front paws declawed. Never responded. Our cat would rather sit on its hind legs than put pressure on its paws. It's been weeks since surgery. Our first cat didn't have any of this pain post-surgery. We used Benton Veterinary hospital and they were very attentive and caring. Will not be back.Read Less

I brought my dog in because she had an ear infection. When I made the appointment they mentioned she was due for her annual vaccines. I said Yes, I know but she has an ear infection and has scratched a scab off the top of her head which was bleeding. They made an appointment for that afternoon which was great. I took her in and was greeted immediately and everyone was very nice. While we waited, they kept apologizing that they did not have a room yet but I did not mind. Someone came out and said she was going to take her and weigh her. (I assumed that was to save time as they were busy) They brought her back and soon we were called to a room. The Vet walked in with a clipboard full of shots and started to give her an injection while telling me she was fecal and heart worm negative. I said Wait a minute!! We are here for her ear. She was not tested for heart worms or fecal testing. She then told me "Oh we did that when we weighed her!" WHAT!!?? Then she proceeds to tell me it is fine to give her her annual vaccines as she is giving them. Sheesh! She then looked at her but did not use an otoscope or anything. She asked if she could "trim a little fur" from the scabbed area on her head (about the size of a dime) to look at it. They took her out of the room and returned her. She handed me some medicine and told me to use it twice a day. I asked her if she had cleaned out the fur and debris from her ear and was told yes. Got her home. Checked her ear, it was still a mess! Fur all matted down in it and crusty discharge all over the outside. Then I looked at her head. They easily shaved off a silver dollar's worth of her fur...ON TOP OF HER HEAD, to look at a healing scab... $196.00 for all this! They even charged me for the tag from the county! WOW... I am not used to my dog being taken out of the exam room, ever. I do not like it, nor do I like being lied to. I do not appreciate tests being performed without my knowledge or permission, either. We will be transferring our care ASAP. Read Less

These people are awesome! The vets are very knowledgeable and they are always able to fit my visits in at the last moment. The front desk lady, saw my hands were full and helped me to my vehicle. Only down side is they are a little over priced. Read Less

The doctors at Hillcrest animal hospital are amazing. They took such great care of my babies. The people working there are very helpful and friendly and go above and beyond. I will be bringing my two cats here from now on. Read Less

The doctors at Hillcrest took such good care of my dog! Dr. Butner took a lot of time to help me understand what was happening with my dog. He ended up needing surgery to have a hairball removed from his gut and Dr. Larry Nafe did a wonderful job! I have absolute confidence in them and wouldn't take my dogs anywhere else. Read Less

I took my dog there one time the dr. Was suppose to look at her spine and they were going to call me when i could go pick her up i called them they said she was 15in. Into surgery on her knee they never ask me about i nevet signed a content gorm nothing and charged me a unbelievable amount of money never againwill i go there Read Less

I've been going to Hillcrest Animal Hospital for over 25 years and wouldn't consider going anywhere else. (I live in west Little Rock and still drive to Hillcrest…that's how good they are!) They have the best vets and Dr. Larry Nafe is one of the most talented surgeons in the world. And when it's time to make the difficult decisions, they are compassionate and patient, while providing the information you need to make those decisions. Read Less

We love Dr. Butner. We have been coming here for years with multiple pets and think the entire staff is excellent. They always quote us before any treatments AND they have a board certified doctor on staff. I would not take my pets anywhere else. Read Less

Every time I took my dog to this clinic, the bill was double and sometimes even triple what the cost should have been. Don't go here unless you want to spend a ton of money for services that you could get elsewhere. Read Less