I took my 2 cats in for their rabies vaccine.
I arrive and go straight into the examination room. A vet tech greets me, weighs the fur-kids, then explains to me that she'll take them into the back to ... Read More
I took my 2 cats in for their rabies vaccine.
I arrive and go straight into the examination room. A vet tech greets me, weighs the fur-kids, then explains to me that she'll take them into the back to be examined by the vet as he's in surgery. I'm looking at her confused as examining another animal would require him to scrub-out and scrub back in after the examination of my cats, just the same as he would have to do to come into the room and meet me, his new client.
She comes back quickly with the first one and he sits in his carrier while she takes the other. She comes back and the other cat crawls into his carrier, which is odd as they were exploring and trying to open the door before she took them back.
I continue to sit there, waiting for us to do shots and clip their nails... but she informs me that they're done and all that got done while they were in the back room. I'm surprised as that was very quick for the doc to scrub out, examine, do shots, and trim nails. So I'm left wondering if they even got examined.
I got to the cashier where she doesn't know what I got done and mis-charges me then runs my card again for more. She prints out the receipt with both of my cats names mis-spelled and a $10 charge for the nail trim. $120 later and we get in the car.
I get home and the kids are all over me, wanting to be held. I look down and see that one of their nails isn't clipped. I look more closely at their nails... cat 1: 9 nails clipped, 3 of which are bloody. Cat 2: all 10 nails trimmed, 2 bleeding. Really??? Are you kidding me? over a 25% fail rate!? They're nails are clear and easy to trim. I have never cut either of them and now they're going to completely freak out the next time I get the clippers.
I've also recieved e-mails from the office... with both cat's names still mis-spelled and incorrect birthdays.
It's embarassing, as an Aggie, to have the A&M symbol around this guy's office. He went there for his clinicals, not an A&M graduate. This is definitely not the level of quality that program stands for. Read Less