Vca East Bay Veterinary Emergency

The staff were extremely sensitive and compassionate during our emergency. You are not rushed into any decision and are given the opportunity to take as long as needed. Their fees were very fair and I would go back to them if I ever need it in the future. The best staff ever!!! Read Less

Our dog Oliver past away on this very own birthday this weekend on 5/5/18 and we had to bring him into the ER to stop his pain and suffering. I’ve been in the veterinary field for 15 years and just knowing that we have an amazing ER that truly cares about our favorite loved ones makes this sadness just a-little bit more bearable. Let me explain: I work for a end of life company that supports families when they lose a pet, we also do cremations,offer viewings and a large part ...of what I do is support the veterinary hospitals and ER’s. Very sad part is... We are not quite open yet. (Opening in June) I told the ER all of this and how I really want to use my company, The Pet Loss Center to honor Oliver’s journey. The doctor, office staff and technicians were amazingly understanding. I know coming from a veterinary hospital, the cold storages fill up very fast, especially at a ER, but they have assured me that they will hold Oliver for me. You guys I am so so so thankful for the huge hearts all of those employees have. There are no words, not enough hugs or no amount of goodies that I could bring them for my gratitude. Thank you east bay veterinary emergency. See More Read Less

I took my 11 year old chihuahua in on Saturday evening. The Staff and doctor were GREAT. My only complaint would be that the ultrasound machine was not the best and didn’t pick up the blockage, only that his stomach was enlarged and full of fluid. They referred us to the Walnut Creek office and their ultrasound machine was able to see the blockage and they performed emergency surgery. It was unfortunate that I had to pay for the ultrasound that didn’t see the blockage. Read Less

The receptionist and the vet were awesome. We took our Sunshine (schaunzer) in. She had diabetes and was blind. Her blood sugar plummeted down. The vet was wonderful. Very caring and gentle in letting us know the truth. As much as it hurt she was very gentle and honest as to the outcome. One of the techs I felt was sort of cold. I saw no caring in her actions and conversation, more like it’s a job. We sadly had to put Sunshine down, and I will be grateful to have be able to be with her. Again the vet and the receptionist was phenomenal. This was 4-5-18 at about 6pm. A void in my 💔. Read Less

My dog, a six pound Pomeranian named Mini, had trouble breathing last night and I brought him in. Everyone was friendly and helpful and had a sense of urgency making sure Mini was okay. Dr. Jackie Russel was awesome! She explained things clearly and went over all possible causes with me.. She also went over the X-rays and pointed out each area they looked to find the cause of the problem. They sent me home with some meds and today he is doing awesome! Thank you so much! Read Less

I bring my pets here regularly in the middle of the night and the crew is very cheerful and caring. They always take great care of us! We call ahead of arrival to get a wait time and they refer us to their walnut creek branch when they can get us in faster. These folks really care about the well being of our pets and they do not grossly overcharge like some other emergency vets. Read Less

This Vet Hospital is no heart and very money Oriented. They won't do anything to take care of your dog until you pay them.What a horrible experience we had to this Vet Hospital. Don't trust this Vet Hospital.The Vet Hospital only concern for the MONEY..STAY AWAY FROM THIS VET AND THE MANAGER..So Rude...If you care for your animals bring them for the Vet that will take care of them fist and after for the life of the animals.. NOT MONEY ORIENTED VET HOSPITAL..Be smart..theres more good Vet Hospital that will take care of your animals better without stressing you to pay first and charging you for a redicoulous amount..!!! Stay Away to this Vet.. Read Less

Santana and doctor Hamm were amazing! I brought my cat in for a lump on the side of his neck that had developed very quickly. Doctor Hamm and Santana did a very in depth exam and were so sweet and gentle with him, as if he was their cat. They gave us such piece of mind after the exam. I really appreciate them letting us know the prices of everything before we proceeded and not making us feel obligated to do any unecessary tests. The pricing is so amazing for an emergency vet and for such a great exam, our bill was very inexpensive! I can't thank them enough and I highly recommend them! Read Less

This place is horrible. They almost made my husband put our puppy to sleep. They told him they couldn't tell him what to do but the best thing was to euthanize her. The doctor told him it was his responsibility as a pet owner to put her to sleep if we can't afford to give her 800 to help the puppy. She was having seizures and said she was going to have brain damage. He said after an hr he waited and asked to see her and said she looked better so he decided to bring her home so if she passed she will be home and if she makes it through the night and we can take her somewhere cheaper. He brought her home and she is fine she started slowly eating again and playing. 24 hrs later she is being her normal self and is just fine. Thank God he never listened to her trying to just kill the dog to pocket 150 to euthanize her. Read Less

Hands down the best Emergency place for your pet. I know, no one every wants to be in here, but if for some reason you have to bring your pet in, I say bring them here. I had brought my little Chihuahua here a couple of times, due to him having seizures. My vet that I had in Walnut Creek Apollo vet, never bring your animal there. They just want your money and load your animal up with medicine. I have a review there if you would like to read.Anyhow, my dog had a few seizures, and ended up here in the middle of the night. Dr. Moody was great, and helped out. They kept here there for a few hours to watch him. He did good and brought him home. A week later, the little guy had another one. I go see my vet and then he tells me he may have developed epilepsy. Gave me medicine to give him for that, and started that. For a few weeks he was taking that and then my vet added more medicine cause he wasn't getting better and things here and there were happening. Well, this week had to bring my little guy back in since he woke up really off balance and that wasn't normal. He was swaying back and forth. So went in, seen Dr. Russell, and she took her time with him, talked to us about some things showed us how he is responding and then took her time to call the neurologist I had an appt with later in the month. They spoke about some things going on and came down to him possibly having a brain tumor or legion in his brain or some type of brain disease. I knew something was going on, cause he wasn't be normal anymore. I took him home that day, she gave him some virtigo medicine and they called the next day to check on him. Which he took a turn for not doing any better. I spoke to Dr. Russell again and she was really honest and upfront about him. Finally someone who was honest. She has some much compassion and cares so much and that made me feel so comfortable. After I got of the phone with her, I watched my little guy for the rest of they day and he wasn't getting any better. He gave me that look like, I can't do this... that broke me. So I had to make the hardest decision of my life, was to let him go in peace. I called back and they said just bring him in and they will do it.  They were so amazing and loving and caring. Dr. Chow helped us and he went in peace. He wasn't scared. Thank you so much Dr. Moody, Dr. Russell and Dr. Chow and of course the wonderful staff there. You guys went over and beyond and for that I am thankful. I would highly recommend any one with an emergency to go to you guys. For Chance, my little guy, I am at peace you are no longer hurting, and I miss and love you. Read Less

What started out as terrifying Monday morning ended up positively, thanks to Dr. Moody and the rest of the staff at East Bay Veterinary Emergency! Our poor baby girl (11-month-old tortoiseshell, Akris) was climbing a tree and fell. Her stomach hit a poking branch on her way down. Left a nasty, huge, deep cut and I nearly passed out when I saw it.Their office is clean, quiet, and the staff took us in right away (granted, we came in about 7:30 am so it wasn't busy) to examine her. They told us that Akris might need intensive care (which costs $800 on top of whatever procedure was needed) due to how deep the wound was - the branch might have poked deep enough to penetrate her entire layer of skin and to her intestines. After about 45 minutes of examining her (x-ray and ultrasound), she ended up not needing the intensive care. Our girl escaped with all her organs and muscles intact. They cleaned her and stitched up her wound well. I was very nervous taking her to the emergency vet because of horror stories I've heard from people saying vets charge them for services that weren't needed in the first place. We weren't treated that way however. We didn't end up paying for intensive care and we actually got refunded for some of the cost when we picked up Akris the same day. The total was $915 for everything - their standard emergency visit fee ($80), x-ray and ultrasound, IV, anesthetics, laceration surgery (around $260), and post surgery medication and supplies. Yes, that's a lot of money, but it's definitely cheaper than what I expected paying.It's been 3 days after Akris's surgery and she's recovering well. She's back to roaming the house and sleeping on everyone's bed like the princess that she is. Read Less

There are no words to describe how smoothly EBVE made the most difficult experience of my life. From beginning to end each of the staff was beyond amazing. And while the situation is one I don't wish on anyone, I pray that when met with such a circumstance you are surrounded by the type of compassion, care and love that EBVE offers everyone through their doors. My gratitude is eternal, truly. Read Less

I just want to thank Briana and Santana. They both showed a lot of professionalism and courtesy specially due to the circumstances. Our beloved Lilly bear passed away. At a time like this all we can say is thanks for the patience and understanding and the compassion that was shown. Definitely thanks to Santana for walking us through the whole process and then Brianna taking over.Read Less

I have taken my chocolate lab here a few times. Once for a spider bite. Staff was great with him and trying to figure out what exactly was going on with his foot randomly swelling. Spider bite wasn't the first thought since you couldn't see a bite, even after shaving his foot down. We did have to go back since his foot kept swelling. But again they were great! Made sure he wasn't in pain when we left. And he was on meds to help him with swelling, prevent infection and pain! Took him again recently for a double ear infection (was in so much pain I didn't want to wait until morning). They were great again. Took him in to see what was going on. Came back out to see if I was ok with them sedating him to clean his ears and gets meds in them and culture. Walked in knowing he would need to be sedated since he's a 9 month old lab who doesn't know he's 92lbs and thinks he needs to be everyone's best friend. Brought him back out a little sleepy... ok a lot sleepy. Which was fine. He was comfortable and not digging at his ears. Gave us meds to do again in a week in his ears and sent us on our way. Staff called the following day of each time to see how he was doing. Read Less

My Rottweiler was over 11 years old. He was playing with our border collie and when they finished he came over to hang by the couch so I would pet him. Half hour or so goes by and he heads off to bed next to our bed where my wife was already sleeping. She woke up to him panting hard and when I checked on him it was obvious something was seriously wrong. We carried him to the car and rushed him to the vet late at night(thank you for being 24hours!!) they were very kind and did their best to help him but there was just not much they could do. They got me a laser print of his paw, took care of the burial/cremation (you choose regular or ashes spread at a pet cemetery that you can visit.) and sent us a very kind card signed by the staff. They even notified his regular vet. I have had him in there twice. First time was for a bloody foot on a Sunday and second was for this. I am forever grateful that these people choose to work these crazy hours to help our pets. They could so easily work for a regular 9-5 vet but they choose not to. They are very kind and very thoughtful. They are also conscientious of the money side of things. The price is really almost the same as going to my regular vet, it was literally less than 20 dollars difference for the visit. They ensure you are aware of what they think needs to be done to help him as well as the costs associated so you have a choice to set a limit or whether or not you want a DNR. They are very tactful with this too. Thank you all for being such amazing people. I may have lost a family member that night but I have no doubt he was as comfortable as he could possibly ever be in such a situation. I know he could feel the love because I did. Read Less

I had to find out why one of my cats was wheezing. I called Banfield but they said if she had breathing issues it would be better to take her to East Bay Veterinary Emergency in Antioch. They were wonderful! So thoughtful and kept us updated thru every step. They ruled out any obstruction or fluid in her lungs by taking an x-ray. They also cut her nails. She has asthma and is on medication. They gave me a disc of her x-ray to take to our regular vet. She had never been to a vet before so I was worried. She came home, hopped out of her crate and was just fine. Thank you for your help. Thank you for your staff. Read Less

Everyone took very good care of our beloved Kassie, although we had to euthansize her it was done with dignity and respect. They took her in right away and helped her with pain control so she did not suffer. God Bless! Read Less

Stephanie and Santana are absolutely phenomenal. I have never had an experience like this before. Waiting for your pet is always stressful, but these ladies kept myself, my wife, and my kids calm (no small feat). I would not hesitate to return here in an emergency situation. Read Less

I can't say enough about the staff here. My cat of 13 years, my love, was ill and died in my arms at home. They were very understanding of my hysterical call to them not knowing what to do. When I arrived, they immediately took my fur baby offering condolences. I couldn't speak if I wanted to. Under the worst circumstances, they were kind, soft-spoken and comforting. Thank you for making my difficult time a little easier. They also sent a beautiful sympathy card. Read Less

Christmas morning and had to decide to let Sheba "Diva", my mother's beloved cat go. She was really sick; breathing funny, unable to hold her own body weight, it was a horrible feeling. The staff were so amazing, so compassionate, supportive! I and my mom will forever be grateful. Read Less

The staff is very sweet but I took my 15yr old chi in for a slight cough, me had some heart disease and the Dr prescribed hydrocodone gave it to him that night woke up to find he couldn't breath rushed him back and had to put him down, after I research the medication and found its not good for dogs with heart disease, the medication messed with his breathing and heart, I wish I never took him here, he would still bea alive, I know he was old but he was completely fine other than a slight cough, I had taken him the the one in Walnut creek a few months prior and they said he had the heart disease but nothing too bad. The staff was sweet and sent me a card with his paw print so that was nice, just don't give your dog anything before checking it out Read Less

Two days ago was one of the hardest days of my life and that was deciding to put our family dog down. I truly could've chose a better place to make the decision. The staff and doctors were so incredibly supportive and caring. My kids and I were all there as we let our Daisy go. I want to thank everyone that was there tremendously.Read Less

I took my 7 year old Maine Coon cat in yesterday because he was having a hard time breathing and quickly became critical. They took him in right away. They were so sweet and calm when I was freaking out the whole time. My cat's prognosis was not good and would live what little life he had left very uncomfortably. My husband and I made the decision to euthanize him last night.Read Less

I loved them! So much compassion!! I just want to say thank you to Dr.wheeler and staff. I truly appreciate you all, thank you for helping me in a horrible night with our 15 yr old furbaby . Thank you for the nice card with her paw print! We truly appreciate you all. Read Less

If I could give zero stars I would! I was in with my 5 month old kitty recently after he was bitten in the face by a dog. He was bad. Bleeding from his eyes and nose and his whole face so swollen he couldn't even open his eyes. The dr. Said she thought she felt a fracture in his skull and if upon X-ray that was found he'd need to be put down. He was given no pain medication and no sedation and after 30 mins she came in and said no fracture gave him pain meds (when I asked about anti inflammatories she said they didnt make any safe for cats) and no antibiotics because she said "he had no puncture wounds"..The next night he started bleeding from his eye again, couldn't eat because his face was so swollen he couldn't breathe from his nose We took him to our reg vet. Not only did he have penatrating puncture wounds that had absessed causing further swelling he also had FOUR SKULL/FACIAL FRACTURES! The reg vet could not believe the lack of care given to our baby. He was given nothing while at the vet, his face wasn't even shaved to look for marks and the X-rays weren't at all diagnostic! Now, after just a few hours with the vet he's breathing fine, eating, and is doing 80% better. Of all this the scariest thing is had she seen even one of these fractures we would have been advised (and due to how horrible he looked) would have likely made the decision to euthanize my baby who now, under the care he deserves should be just fine. This thought is devistating! Because this is an emergency vet I don't think the reviews are read as much as other businesses but the thought of another animal getting the same "treatment" makes me sad and hopefully if you're in the same situation you're able to get a second opinion!Read Less

Amazing people, hard working, amazing doctors and staff. They help indiscriminately and they love animals! That's what it's all about! Brought my baby here (cat) and they kept her over night bandaged her up and took great care for my grumpy kitty, she was in so much pain, hissing and meowing but this courageous staff had empathy and sympathy and took great care of her. And they keep the rooms very clean to keep animal stress level down. They were upfront about cost. It seemed reasonable. They had already sedated my kitty and taken her to be looked at before I paid the bill. It's not cheap in any means, but if you're in an emergency and love your animal the cost won't matter. Thank you guys for caring for my baby and calling and checking up on her and also following up with her! Read Less

Excellent! My 7 year old beagle mix fell on the side of the pool. He was howling in pain. I thought he broke his ribs. My vet was closed. I called EBV emergency and the woman who answered was extremely sympathetic and helpful. I took my dog in around 7pm and we were out by 9pm. I had to wait because of other severe emergencies. This is totally acceptable under the circumstances. I was lucky enough to get Dr. Smith. She was excellent. Took great care of my pup , was thorough and the price was reasonable. She even called the next day to see how he was. I wish she had her own practice. Would definitely take my animals to her. Great experience, will use again if needed. Read Less

I had to call today for my 8 week old kitten who is running a horrible fever. The lady who answered the phone was very rude & refused to give me any suggestions as to how to help bring his fever down until I get him seen. No concern at all for my sweet baby just bring him in so we can get paid. Read Less

Very relaxed environment for a person going thru a rough time with there dog weather it's minor or severe. Any situation making your animal feel pain makes you feel pain and i honestly went there stressed out, upset n worried willing to do anything but DVM Moi Kouch was there to quickly help do vitals and basic exam, she recommended a few procedures that we're needed to do to figure out what was wrong. Although before i poured out $1500, she helped thru steps to narrow it down with only blood and a ultrasound. Words cant express how much me and my fiance appreciate Dr. Kouch and definitely 100% recommend her to anyone needing "professional" care for there animal regardless of the condition. Read Less

Words like "thank you" can not be enough. You saved my English Bulldog Edward from heat stroke. He had little chance of making it. You had a Vet Tech stay with him all night.The doctor told me they took his temperature and it didn't even register it was so high. This group of angels truly love animals. I can not express the how grateful I am for all of you. You are all so professional and care so much for animals in trouble. I know he would have never made it if it wasn't for you. God Bless you all, I wish I could say more but words can't say enough. Again, Thank You, Kathleen Diaz Barbara Honey and Edward. Read Less

My partner and I had a similar experience as Justin, not one but two of our beloved animals past away that night. I am only grateful for one thing, my poor baby didn't suffer long we happened to be about 5 minutes away from this clinic which was a ghost town when we arrive on Mon. Sept. 16th about 1:30 am. The receptionist though calm and soft spoken was only concerned about payment. The doctor and other staff were only present in passing not one person offered any empathy. No sorry for your loss, nothing. The doctors bedside approach sucked! Why are you in veterinary medicine if you cant show some compassion for your clients loss. Most people care for their animals like their own children. Maybe a workshop in grief counseling could make the difference in your next 2 am emergency. We were a wreck driving home even if it was 5 min. away. And for the money we did pay, (I shudder to think if we may have not had enough funds what might have happened) no one despite all the information we left them with gave us a follow up call to see how WE were.Read Less