Dr. Rich Jackson is the only reason I go to this clinic. He's been great with all four of my dogs. He was extremely kind and compassionate when I had to put down one of my dogs at the end of last year. He truly is an animal lover and I'd recommend him to any pet owner in town. Read Less

The staff is great and the doctor excellent, all are very thorough! I took my dog to a close vet, everyone took their animal their. After $400 dollars later... my dog was even more worse than before! Limping and in a great deal of pain! She refused to do an x-ray for for my dog- she just said to give her muscle rub's! I asked if I could give her some aspirin for her pain, that vet said yes no problem. 2 days went by and on the morning of the third, my dog was spitting up blood! So I took her to the animal medical center- the doctor first gave my dog X-rays - blood work & other tests then promptly found the problem! He called & talked to me at great length about his findings. Subscribed meds, diet and restricted mobility. She's doing great today!! Thank You to the doctor & all the staff!! Read Less

Wouldn't take my animals here ever again unless I could be guaranteed to get Dr. Katie. But even then, the prices are quite expensive. We had a pet emergency and had the misfortune of having Kent Jackson. He was rude, insensitive and didn't take the time to listen to our dog's existing medical conditions or take into consideration our dog's age. He seemed more interested in making us feel guilty about our dog being injured and getting our credit card info than in giving us helpful information. We were already upset by what was happening and he made us feel like we didn't have any options. The next morning we got to talk to Dr Katie. She was a breathe of common sense, decency, and humanity. She had examined our dog and then took the time to listen to what Jackson should have listened to. After hearing everything, she gave us the information we should have been given the day before, and the support we needed to make an informed decision about a very difficult situation. In the end, we had to let go of our sweet old guy. I am just glad it was Dr. Katie there at the end and not Kent Jackson. Read Less

I wish I could give six stars...we have taken my son's bearded dragon here for years and always received excellent, attentive care.  Recently, it took ill and ultimately died (no fault of the center) and the reason I gave them 5 stars was because of the compassion and sensitivity the staff showed. The way they treated us reflects who they are and I will not hesitate to utilize them in the future...what an amazing place to take your pet! Read Less

I LOVE THIS CLINIC!  After suffering through visits to Auburn Spay and Neuter I have finally found a clinic with professional staff and knowledgeable veterinarians.  Their prices are fair and their is no pressure to pay for unnecessary services.  They treat my dog as if he was theirs which was very comforting.  He had to have repair of his ACL and even brought in outside specialists to do the surgery.  Additionally, their techs. are gentle.  You will not be disappointed, I promise! Read Less

I went in for an emergency visit for an ear infection. I was never told of the problem or course of treatment till after it was all done, then I was charged, which I thought was wrong to not get approval or price. I also never was allowed to talk to the Dr. which is weird. Read Less

This place is the best! I can't thank them enough for being there for me when it was time to put my Zoey down to rest, after almost 18 years of love. Dr. Dana and staff were so compassionate to me and my family, I'm so grateful! Thanks again to such a wonderful place and being there for us at such a hard time. If you need excellent care for your pet, this is the place to come!Read Less

I currently have two dogs and a cat. I heard about this wonderful vet clinic from my best friend, who was also referred here by another person. Granted I live in Roseville, but it's worth my time to drive here. I have seen several of the vets and techs here and have found all of them to be knowledgeable, kind and very helpful. They don't order things that aren't necessary or push you into decisions. I have brought five different pets here for a variety of services; from surgeries, annual exams, and shots to having my 15 year old cat put down when she was at the end of her life. They were very kind when I was grieving. All my animals have been treated as my children (which they are). Read Less

Very helpful nice friendly staff. New patient and all went very smooth.. This is our go to spot for the laying chickens we have. Clean remodeled waiting room. Recommended to make an appointment to avoid a long wait. Read Less

With our recent evacuation from Sutter County we stayed with my parents in Penn Valley, and during that time my diabetic Yorkie needed more insulin & needles.  The Vet and Staff were very pleasant and helpful.  They were able to help us out in a crunch and we appreciate it BIG time!!!!I would definitely go there if we lived in the area, but for now I recommend them to anyone who has pets and is looking for a new caring Veterinary office!!!! Read Less

my gawd.... all they did was save my Dylan's life!!! Got him a bit stronger and I had to take him out to MarQueen, where he stayed for 3 days. He's now home and back seeing Dr. Catherine Rebholtz. I think he likes her!! Read Less

I have been taking my pets here for about 30 years. The staff is very knowledgeable and caring. Today, I took my cat in and was seen by Dr. Cori Mulliken. I absolutely loved her! She didn't order a bunch of tests, nor push a bunch a vaccinations or other unneccesary (AKA costley) procedures. I will definitely request her in the future. Read Less

I have seen two differant Vets at the clinic with two different dogs so far. I liked them well enough.They seemed compatent. Staff was OK. My only concern is the clinic smells strongly of uren. That tells me someone is not disinfecting kennels and floors well enough. Having dog kennels and a cattery myself, I know that disinfecting is the key to a good heathy envirnment. Bleach goes a long way in killing odors and bactiria. In my book, if you can smell it, its not clean. Read Less

Dr. Rich Jackson was the best vet. we have ever had. He fixed our beloved dog Lizzie and you could tell he actually cared about her health. He did a great job operating on her and she is doing great ever since.Thank God for Dr. Jackson!!!!!!!!!! Read Less

Rocket got stung by a wasp or bee and his mug was all swollen. The benadryl was not working as well as hoped see we started calling the local vets. First two we called agreed we need to get him in but were close to closing on a Friday evening and wanted to send him to Loomis. We were hoping to establish local care and are so glad we called Animal Medical Center. They stayed after 6:00 to see Rocket. Took such great care of him and and it didn't cost us a fortune. We will be scheduling all our vet needs with them. Exceeded expectations. Read Less

I've been here on two occasions now, the first was on emergency with my cat right before closing and they were able to get me in right away and get her all fixed up quickly (she had a foxtail in her eye). I didn't get the doctors name on that visit but she was very efficient in treating my cat and the reception staff was great allowing me to come down even though it was right around closing time.My second appointment was with my dog who broke his tooth. They were able to get me in for an exam within a few hours and were able to fit him in for the procedure same day. The vet and staff were excellent and took great care of my dog. The vet herself called me 3 times to keep me updated, which could have easily been done by a technician so I appreciate her taking the time to do it herself. He has problems with anesthesia and she listened to my concerns and we came up with a protocol with him and it sounds like he did excellent with their protocol. She then called me the next day to check up on him (again something she could have easily had a technician do). The doctor for my dog was Dr. Rebholtz. The cost is a bit high compared to some of the smaller vets in our area but it is equal to or a bit lower than comparable vets in terms of technology and staff (such as Loomis and some of the ER vets in Sac). I have no hesitation with coming back in the future with my pets. You get what you pay for and I would much rather pay top dollar and have my pet treated with love and kindness than shop for a discount and put my pets life at risk. Read Less

Our 2 year old lab has cancer. He has a large tumor in his mouth that has continued getting larger and larger. I went to 4 vets, 2 local ones. Every one of them either said they werent uncomfortable helping or they wanted a huge sum of money for surgery that would give him 12 months. I just wanted someone to help me and give me answers. AMC was recommended by a previous employee of theirs. I can not say enough good things. I got in right away. Dr. Kent Jackson immediately made Bo and I feel at ease. Even though the prognosis wasn't different he simple gave me the answers I wanted and said he was there to help. That's all we needed, someone to say they'd help me no matter the outcome.  I have told everyone to go here. I love this place. Plus their pricing is extremely reasonable. Read Less

I took my lab in Friday evening, he has been losing weight, not eating and has a cough. Dr. Rich Jackson listened to his heart and found it was beating rapidly. He saw the look in my eyes and immediately said"We will get to the bottom of it" After 2 hours of tests he has phenomena/asthma. We are running more tests this week to rule out cancer. Which we pray it is not. I have never been to such an incredible, caring, compassionate Vet. We have been going to Animal Medical clinic for the past 2 years and every trip I feel like they care! Not to  mention the cost was reasonable. I have been to a few vets in the area and so happy to have found Animal Medical Center. I refer all my friends:) Read Less

We started on Friday with Tes having an allergic reaction to bites.... By Sunday night her entire face and ears were swollen and oozing. I called Animal Medical Center at 8:20 on Monday and we got an appointment at 9:00...... in the mean time Tes ran under the house a tore about a 3 inch gash into her chest.... They had her stitched and medicated to stop what had now become and infection on her face by 6:00 that same day and we were able to take her home!! They were wonderful! Thank you all! Read Less

There's no way to express our gratitude to Dr. Jackson and his staff. A trip to Auburn and a hike with our dog turned into staples and stitches after a sharp branch tore open his hip down the muscle. Their staff assisted us at 11pm on a Saturday night when we discovered his wound, and provided excellent counsel, allowing us to wait safely until morning to bring him in. The attention we all received was exceptional, speedy, friendly, and with our dog's best interests at heart, despite never having worked with us before. Our deepest and sincerest appreciation goes out to the Animal Medical Center for their kindness, professionalism, and genuine care. Read Less

Dr Caty is the best. We had to bring our 9 mo. old kitten in on a Sunday because he was hit by a car. She treated him gently and gave us all the information professionally and nicely. Fortunately, at this point, he's ok. The staff is the greatest at Animal Medical Center. Read Less

I will never return to this place and I hardly ever write poor reviews for companies because I am careful of how I judge the services that I receive. However, the veterinarian that examined my pets was insensitive and she looked at my youngest pet and told me "this one is fat and she needs to lose some weight". Then when I checked out with the manager, I provided my card and put my PIN number in the system and I was told that my card was declined, so I ran my card again. The manager, Tonia, told me to call her if the payment was posted twice in which it was, but she denied it many times and acted as if I was lying to her. So in that same day, I called my bank and made a claim against this company for charging me twice for a routine exam for $410. It took about two weeks for the claim to be resolved and for my money to be returned and I never heard anything from the office manager again. She seemed overly concerned at first, but once the claim was made I never received any word from her again- not even a simple call for an apology. Keep in mind, I usually buy the dog food that my pets need for their diet from this company and I have taken one of them for an emergent exam previously and that was some of the reasons that I wanted to make this vet my primary for my pets, but not anymore. I was given unneeded stress that could have been resolved with just a few kind words and concern, but none was shown. It proved to me that my business was no longer needed or wanted there! Thanks for reading. Read Less

Most of the staff is great and perfectly friendly and caring about my mini potbelly pig, but there seemed to be one or two people wasting time in the back, and making people wait for their appointment. Although I must say that Dr. Rich Jackson is a great, very professional vet. He took great care examine Henwen, our 2 month old pig. He took time to explain that certain squeels are not her being scared, but curious as to what we are doing, along with other pig personality quirks. He explained that he has a couple pigs at home, not very small though. Henwen's vaccinations were great and she felt better the next morning, with almost no visible soreness. I belive she is one of the only pigs that visits the small animal department, they do not do spays or neuters but referred me to a specialist down towards Sacramento. Dr. Jackson has earned my respect for his care he showed towards Henwen, along with the secretaries that found her interesting. I will definitely continue to bring Henwen there. Read Less

Good service and good care but watch out when you get the bill!  Almost 100% higher to have the vet drive 7 miles and administer 1 injection to put my old mare down for $268!  There are many good vets around so you may want to check prices before booking these guys. Read Less

Caring and compassionate staff, clean facility, prices aren't unreasonable (except spaying, I went elsewhere because it was so expensive for a large adult dog). What's even better is that they see exotics too! I cannot tell you how frustrating it is to find a rat vet. And treat my rats like their own. My two dogs are seen here as well. Really trust them with the care of all of my animals. Read Less

Literally the best pet decision I have ever made! Dr. Rich has been amazimg. Saved my kittens life, and is working with us on some special needs. Highly recommended, entire staff is fantastic! The tech's are amazing, their follow up is better than most physicians. We are in Grass Valley and it is so worth the drive. Our vet was out of town when my issue occurred, I am so thankful my daughter found these folks. They do emergency and regular office visits. Dr. Rich will forever hold a special place in our heart. Read Less

Full service from our Bearded Dragon to our newly adopted mostly Lab. The Center did not charge for the initial Lab visit because we had adopted it from a shelter.  Dr. Rich Jackson has been caring for our animals. He is knowledgeable, thorough in his treatment, fully answers our questions and unlike a medical doctor, actually touches his patients. Read Less

Brought my parakeet in who had a broken leg. They got her in and took excellent care of her for a VERY fair price. She is now on the road to recovery thanks to Animal Medical Center. Thank you guys so much!!!! Read Less

This is the ONLY place I will ever bring my animals. The stuff is always very polite and friendly, and the veterinarians are extremely knowledgable. I also feel so comfortable calling if I have any questions. Read Less

Everyone here is awesome! One of the best veterinary hospitals I have ever worked at by far. =) Had an extremely difficult time saying goodbye to my companion of 11 years. It was his time and I was glad to hear that Dr. Rich was available on emergency the day after 4th of July. Dr. Rich and Brenda were awesome. It was tough for my husband and I, let alone juggling a newborn who luckily slept through the whole visit . With Dr. Rich's kind words of support, he brought so much light to the situation, which was what I needed. He made a difficult time much more peaceful for us, and I'm grateful for that. I'm used to the receptionists perspective of the veterinary realm, but got to experience the clients perspective this time and it was by far one of the best experiences I have had. =) Thank you Animal Medical Center for being awesome. <3Read Less

Can't say enough good things about AMC. I love this place and their staff. They take such good care of my animals, are very professional, and have wonderful doctors and employees. They redid the clinic a few years back and it's very nice and up to date. I will keep coming back. Definitely the best vet clinic in the area! Read Less

Rich Jackson is the BEST! He loves your pets as much as you do! He is very thorough and explains step by step during your appointment. If you are looking for amazing place to take your pet, you have found the right place!!! Again, Rich Jackson is who you want to see!!Monday - Thursday 7:30am - 9:00 pmFriday - 7:30am - 6:00pmSaturday - 8:00am - 5:00pmSunday - Closed For emergencies - (530) 823-5166 Read Less

I grew up in a household full of animals (pets, fosters, wildlife rehab, etc) and we always worked with AMC. Now that I have my own pets and am back in town I immediately got all my animals on file with them (and my parents never left so they are also there with their pets regularly). Everyone there is  friendly and courteous and the patient care is great (including phone follow-up's, ease of getting last minute appointments, after-hours emergency care and more). They have a great staff with tons of experience with all different types of animals (large, small, exotic, wildlife, etc.) and they also work with other specialists as needed. Good customer service and lovers of all animals. If you love your animals take them to AMC! Read Less

My puppy Emmie developed swollen cheeks, nose and face quite suddenly Sunday evening. The Vet I normally go to was closed and doesn't take emergency calls after hours and I remembered my friend said she goes to this Vet and they are open for emergencies. I called and received a phone call from Dr. Jackson very promptly. He asked me questions and provided excellent guidance and direction over the phone including to look for changes to indicate something more serious that needs immediate attention. He could have told me to come in for an office visit and emergency services but he provided careful directions over the phone . He even called several hours later to check on her. I was so impressed! I would definitely go to this Vet the next time my pets are in need.Read Less

First off, they were gracious enough to fit us, in so I am thankful for that. I can't say much about they're medical abilities, but I can say they're customer service and communication do leave something to be desired. We left our animal here and were told to leave him over night. Further tests needed to be run. So we asked how much it would cost to board him and the receptionist didn't know and took some proding in order to find out.So we left him over night anticipating a phone call which we never received. Finally we called them and their answering service said we could pick him up that afternoon but could tell us nothing else. So at this point we knew nothing about his test results or health. A phone call would have been appriciated. Read Less

In gratitude for the service I received for the dog I was pet sitting. The staff knew the pup who is a regular and he was treated with great care and attention. They went out of their way to ensure everything was okay with my friends dog and gave me heaps of information. It was easy to get an appt. and the whole visit flowed effortlessly. Read Less

I brought in a husky that needed emergency surgery for a perforated uterus at 8 AM. The surgery was not performed until around Noon. The vet seemed competent, but was not realistic about post op care and expense. The clinic was eager to sign me up for the Care Credit and then had me transfer my animal to Loomis Basin 24 hour care. They said costs would be approximately $300 per day for supportive care, but the bill ended up being $1800 for 2 days. Although I feel the AMC vet did a decent job with the surgery, not once has anyone from the clinic called to see how my dog is doing. They just want their money. Read Less

My husband and I have been taking our Welsh Terrier Reilly to Dr. Kent Jackson at AMC for many years.  The care we have received for Reilly from Dr. "Kent" is top notch.  He is very caring and understanding. He always explains everything to us and lets us know all of the options. I have friends that have different vets at AMC that they rave about.  I prefer to see my vet,  because he knows my dog and I trust him. The staff are always friendly and helpful (we love Marianne!).  I love the fact that we can get medicine on the weekend if we need it, and certain evenings when they are open until 9PM.A sad update - Reilly turned fourteen in June of 2016. Three months later it was time for her to cross the Rainbow Bridge.  It was a difficult time for us since Reilly was like a family member.  Dr. "Kent's" compassion and understanding of what Reilly was going through, as well as what we were going through, was a huge help.  If you want the best care possible for your pet, I highly recommend Dr. Kent Jackson. Read Less

I only gave this place a star because this review system requires the reviewer to give a star rating. Rather than a star, I really give this veterinary center TOTAL thumbs down! Afterall, bottom line, such an establishment claims to exist to IMPROVE the health/well-being of living beings, vs. KILL THEM!I feel compelled to WARN ALL about the careless practices at Animal Medical Center in Auburn, CA.  When I took my newly adopted beloved bird in simply for a wing check and opinion (no treatment requested, and NO treatment OK'd) regarding the best strategy to maintain her wings, a bill of perfect health was granted by the first vet (Rich Jackson) who examined her. (Please note: she was a completely blind bird -- see cockatiel "Buttercup" on their Facebook page -- and had been for nearly her entire life. She was adopted at an early age by an avian vet who always kept her in tip top health. When this vet passed away, I adopted her. Shortly after, I not only wanted an opinion on her wings and appropriate wing maintenance given her special needs, I also wanted to establish her with a new doctor while she was in good health.)An exam and opinion is all I requested; however, Dr. Rich Jackson went a step further: when Buttercup struggled and bit him as he held her, he commented repeatedly that her beak hurt him.  He said he'll trim it. (He didn't ask, he told!) I replied that she has it just the way she needs it to climb around her cage (remember, she's blind), but before I even realized what was happening, he had taken out a tool and trimmed it! THIS was a SELF-SERVING action! He did NOT listen to (or care about?) my information! At his hand she became critically injured immediately after this morning exam.I'd removed all items in her cage that she'd used to climb on and upward with the past 18 or more years, as upon returning home from the vet appt. she proved she could no longer grip onto these items. She had also been very adept at gripping the bars of her cage, but the tip of her beak that was curled enough to grip with, was GONE because Rich Jackson took it off! But to put her into a completely different space would be absolutely devastating to her! So I introduced her to the new spot (now on the floor of the cage) where I put her food and water dishes. I observed her for a long time, every few minutes through the course of the day to see if she was OK remaining on the floor. Eventually I had to leave for a bit for an appointment. Someone else in the household agreed to keep a close eye on her. It wasn't long before I got a call stating she'd fallen on her back trying to climb up the bars and appeared to be seriously injured.I raced back home. She was clearly suffering! She couldn't perch nor even grip my finger with her feet. I called the clinic and Dr. Kent Jackson (Rich's brother) said to bring her back immediately. I rushed her back there (HUGE MISTAKE!). He made it out that  he could/would see her in an emergency time frame. First of all, when I got there (takes a minimum of 30 minutes for me to drive there) NO ONE was around, although the front door was unlocked. It didn't look as though anyone had been present since they closed for the day. I began trying to reach someone via my phone. Eventually (about 45 minutes later) a security guard came through the door, but he was just trying to find out whose vehicle was parked in the back. Ultimately it was AT LEAST an hour, AFTER I arrived, before the doctor arrived. (He had told me when I first placed the emergency call that he was close by.) Just after he arrived he disappeared outside with the security guard (for about 10 minutes). When he finally came back in he couldn't get the lights on in the exam area of the building (many minutes spent to take care of that issue). THEN he took a phone call (another 10 or so minutes). THEN, when he finally did examine my bird he shot her up with 2 injections, claiming they're to provide nutrients and antibiotics. They were obviously painful to her (one in her abdomen, the other in her wing). She died within seconds (literally less than a minute) afterward. THIS was a bird they BOTH deemed was in perfect health less than 12 hours prior! According to her behavior at home (BEFORE her 1st vet appt.) she was happy, healthy, and adjusting to her new home wonderfully! After her first trip to the Animal Medical Center in Auburn, CA, SHE SUFFERED GREATLY for HOURS at the hand of Dr. Rich Jackson, and was then KILLED by Dr. Kent Jackson! You decide for yourself if you think you should chance bringing your loved ones to this place. I recommend exercising EXTREME caution in doing so! Read Less

I called the Animal Medical Center in Auburn because my dog dislocated his elbow and was in a lot of pain.  Dr. Rich Jackson was still willing to see us and check my dog out that day.  My family and I are forever grateful for this man because he is one of the few doctors that show compassion and care regardless of your income. I highly recommend this vet because his heart is in the right place. Read Less

If you have ever worried about your pet getting correct and thorough care, just go see Rich, and you should feel that you no longer need to worry about the quality of care. We live 5 hours from his AMC (Animal Medical Center in Auburn) and make that trip because we trust him more with our cat than any local Vet.check out amcauburn.com Read Less