Very smart veterinarians and excellent vet techs, good hospital but omg the receptionists are TERRIBLE. They are seriously ruining this practice with how blatantly RUDE they are. Horrible customer service from the ladies up front, please hire some new ones. Read Less

No matter what dog I've owned.. from Chihuahua to Doberman.. 8week old puppy full of too much energy to living the last few years of my best friends journey while blind, deaf and incontenant.. the staff treated them as if they had not only never seen my dog before and loved on it.. but as if they had never seen any dog as adorable as mine and was going to have to wrestle each of them over who was taking my dog home. 💪🤗😉 Read Less

Thank you for the care and compassion you gave to my cat Shadow, in the fight for his life, and in the end as he passed over the Rainbow Bridge. I am so happy with the care you have given to all of my cats. You are the best! Read Less

They got my cat in quickly when he was sick even though they had no appointment available. The vet took exemplary care of him and even took extra time answering questions and going over treatment options with me when I know they were busy. I never once felt rushed. They provided kind care for my other cat who needed to put put to sleep. The staff is wonderful and courteous. They carried my carrier for me because I just had surgery and made sure me and my pets we're well taken care of. Great experience and best place to take your pets. Read Less

We have been coming here for about two years now! The staff and services have been wonderful. Our kitty Briar has had many different services, such as a spay, shots, and micro-chipping. Every time we have come in has been very pleasant. I recommend them to friends all the time looking for a wonderful Vet! Read Less

I'm giving them a star just so I can share my experience...�������� I find it important to advise you all!!! Doctor's at Auburn Animal Hospital, located at 3713 Auburn St., Bakersfield, CA 93306 are not educated on the Neapolitan Mastiff Breed. Unfortunately, my family and I realized it too late. We have been taking our Neapolitan Mastiff's for regular check up's and the simply "my mastiff don't feel good". We had noticed our young Neo at around four months was having a difficult time trying to stand, and that's when our short journey began with our little guy. Visit after visit it was always "He's growing too fast, let's change his food" or "He's got inflammation" medication after medication. Our little guy now six months was not improving, but getting worst. Friends adviced us to allow a Doctor down south to take a look at him. The Doctor then diagnosed him with metabolic bone disease, cervical injury, and left leg arthritis, etc. All of this in one visit. Our little guy was so bad, he had to be put down to rest. It's sad to say they call themselves Veterinarian Doctors. They didn't care about our baby! They took advantage of our situation, knowing we would pay for whatever it took to get our boy better!! NOT TRUSTWORTHY OF!! Below are the names of the Doctors our boy was seen by. Dr. Leticia Davidson, Dr. Kristy K. Utt, and Dr. Ann M. Hamilton ... What A Shame ! Read Less

Dr. Utt used to explain things and treat my pets but not anymore. I've been going to her office since 2005. My dog is sick, not eating or drinking and diarrhea. I had to persist to get him in, when I tried to talk to her about how difficult it was for me to get in she said "well that's what it's like they day after a long weekend, 100 people think their dog is dying when in reality it's only really 3 of them". UFB! Oh and by the way your dog has a temperature of 106. My response, so I guess I'm one of the 3 then.I spent $350 and got nothing, no diagnosis and no treatment. Her suggestion was to take him to BVH and have him admitted for fluids and antibiotics. It's either cancer or an infection. When checking out I asked the office staff what a visit to BVH might cost the answer was, no idea that's a different facility. No body even said goodnight to me. They are so insensitive now and so useless. I am never going back there. And I believe they will appreciate that because they are so overwhelmed by all the patients that they cannot offer the quality of care that they have in the past. Even her demeanor was proof of that. UGH!!! Read Less

I went with a kitten for a checkup but it was my service dog Conri who needed to be seen because he ripped his dewclaw off his left front foot trying to climb a tree to get the squirrels. This is an awesome vet clinic and they will be my vet from here on out. Read Less

Today was the hardest day ever because i had to take my doggy Taco in to be cremated. The ladies were very nice and knew i was hurting they insured me after the paperwork it would be quick. It sure was and 2 ladies came to my car and helped me with my furr baby... As i could not hold my tears in the lady gave me and my wife a hug and said shes very sorry for our loss and that they will give us a call in about a week to pick up his ashes. I felt very comfortable leaving my furr baby with them and i was very please with how caring they were.Cost was reasonable $93 for animals under 10 pounds i thought it was a good priceOffice was very clean and organizedWill recommend for pet cremation any time Read Less

Dog was limping, with a broken nail and bleeding. Called two hours before closing, on a Friday. They took us in and did surgery right before closing. Fixed her broken toe, and all is well. Great care and service. Read Less

I've been taking my dogs to see Dr. Utt for about 18 years.  I love her and the office staff.  Even after we moved across town, I have continued to take my dog here.  Seriously, Dr. Utt is better than some doctors I've gone to that treat humans! Read Less

Dr. Utt is the bomb! We will only bring our animals to Auburn Animal Hospital no other place can even come close to the way they care for your loved ones. Staff is fantastic as well very caring and loving. Read Less

In my opinion you cannot find a vet with a better office staff. I started at Auburn because they were close to my home but I have since moved across town. I continue to drive across town because the staff is knowledgeable, friendly and compassionate. I recently had to put my oldest dog down and I can't thank the staff enough for the way they treated me, my dog and my family. They made a most heartbreaking situation as pleasant as they possibly could.  If you are looking for a vet I highly recommend Auburn Animal Hospital. Read Less

Previously took my dog & cat here when lived on Panorama drive. Relocated to another city then returned. Took my schnauzer here and all I got was rude and unprofessional vet techs ( not certain they are real certified techs based on their lack of skills). Dr. examined my pet and gave me a diagnosis without permitting me to relay his symptoms..didn't make sense to me. They wanted to run all kinds of test just to rule things out, and refer him to another visiting vet, except I'm not ok with my dog being a guinea pig for a bloated bill. I politely declined and then took him to another vet who properly and accurately diagnosed him. Its a darn shame, Auburn use to provide quality care, not anymore. I would not recommend them, go to a quality professionally run vet hospital, this place doesn't qualify. Bye Auburn vet hospital, I nor my family will ever return. Read Less

We lost our sweet kitty today due to anti-freeze poisoning. I am so grateful to all the staff at Auburn animal hospital. They were so kind a thorough diagnosing our cat. I really felt it hurt them to have to give the terrible news to me as much as it hurt me to hear it. I have brought all my animals here for the last 5 years Dr. Kristy is amazing. The front desk staff are super knowledgeable and friendly. The techs are superheros and I just want to say thank you all for your kindness this afternoon. I was truly touched by a superior group of people. Read Less

My dog has been a patient of Dr. Hamilton since his puppy days. maybe I am bias, but Dr. H. and the staff are the best. My daughter had to bring my dog in because I was working. The staff recognized my dog right away and my daughter felt like a VIP. They always fully explain procedures and treatment, as well as opinions. Human hospitals could learn a lot about patient center care from this hospital. Read Less

Proof is in the pudding.My older boxer had grown a very large skin growth on his back paw that was not allowing him to walk and it was bleeding all the time. Visited 3 different in town vets and paid office visit charge to get advice and quote to remove skin growth. Auburn had a orthopedic specialist on staff and was the least expensive of the quotes. The vet was also able to keep the toes intact. Very happy so I wanted to share.AFTER:     drive.google.com/open?id…BEFORE:  drive.google.com/open?id… Read Less

Auburn animal hospital is seriously amazing. My dog has been really sick lately and they have done everything they can to figure out what is going on. They have been so patient in explaining what is going on to me and helping me figure out all his new Medicines. I can tell they really care about all the animals and make all the effort they can to help them. I will never take my animals anywhere else. Read Less

Do you ever get a "bad vibe" when you first walk into a business?  We recused a kitten thru The Cat People Organization and had to use Auburn for the initial visits, shots, and spaying.  While I have no issues w/the vet herself or her techs, it's the front desk personnel. When it comes to our paperwork and invoicing, nobody seems to be on the same page.  Every visit is the same and it always takes 2, sometimes 3 people to straighten out what should be a simple process and they make me feel like I'm the burden.  At our latest visit, we are being charged for nail clipping that we were previously told would be no charge for 6 months (it has not been 6 months)  After the post op follow up for the spaying, we will be searching for a new vet. Let me repeat, we have no issues w/the vet, just her front office staff. Read Less

I brought my cat here for the first time after an eye infection. Even though they were about to close (and it really probably could have waited over night) they told me to come on in. Without an appointment, I waited about half an hour, which is a fantastic wait time with no notice. My very shy cat was immediately won over by the vet tech who attended her. Dr. Utt was polite and professional, and explained, in clear layman's terms, exactly what was wrong with my cat and how it would be treated. Even though I left after closing time, I didn't feel like I was being rushed out, and I feel like my cat had been well taken care of.When it came time to have my cat spayed, I checked on a lot of options, because the procedure can definitely be expensive. Auburn was definitely not the cheapest place I checked (-1 star for pricing), but I felt sure that my cat would be in good hands, which made it worth the extra cost. She just came out of surgery and is doing fine. At the end of the day, the care that has been shown for both me and my pet will make me a long-time customer. Read Less

I highly recommend taking your fur babies here! Such a carring staff and they go the extra mile... They tried so hard to save my Luna Bugs life... My heart still aches for her! The doctor tried everything and took his time to save her. She was my baby! Read Less

I have been coming to this vet for year and I use to love it. Know recently I got another puppie and decited to bring her to the same place two years later the receptionist are so rude about everything and unprofessional one of the girls walks in saying out loud that who had checked in my dog And they were all talking about my dog maybe having parvol. My dog does not have parvol!! She was sick because of the food change she had recently!! I so disappointed in the place that I had come for years I do not recommend this vet.Read Less

Dr. Hamilton is the best. My dog has a rare autoimmune disease which she has been treating aggressively. She have done an incredible job making his life as comfortable as possible. I know it sounds silly, but those of you understand will know the importance of the fact that all of my animals love her. Read Less

Dr. Hamilton is the best. My dog has a rare autoimmune disease which she has been treating aggressively. She have done an incredible job making his life as comfortable as possible. I know it sounds silly, but those of you understand will know the importance of the fact that all of my animals love her. Read Less

I have a number of animals now and always have, so I know the value of a good vet close by. The vets, as well as the staff here are not only very skilled, but very concerned with the furry patients and their humans as well. Well thought out and very reasonable charges for services rendered. One of the best vet centers I have ever been at for animal care. Read Less

If I could give this Vet zero stars I would. My sister called the vet after dropping her cat off the previous night. They tell her that her cat is doing better and to come get her. My sister gets there and they told her about the wrong pet apparently, because her cat was worse and not able to go home. They had not done the surgery my sister had thought they already did. They failed to tell her what was going to happen and that they couldn't provide the care her cat needed. The cat passed away. They handled the entire situation horribly. My family has been going to this vet for years, but this was it for my sister and I. Her cat was young and we will miss her. Read Less

Dr. Henry saw our beloved cat Daphny. The Daphinator had some sores on her little head and was scratching at them as if she was pretty miserable. Dr. Henry gave her a cortisone shot and ten days later the sores are gone. Two days after the injection Daphny seemed much more comfortable. Yes, a lot of veterinarians could diagnose an allergic reaction, but not many will spend time with the pet owners as does Dr. Henry. She is so friendly, warm and informative. It increases our confidence in her and makes us happy we have chosen Auburn Animal Hospital to care for Daphny when she is ill, needs vaccinations or when we (sadly) must board her. Thank you again, Dr. Henry Mike and Darla Davis (Most especially, She Who Must be Obeyed, Daphny)Read Less

Referred to Auburn Animal Hospital by our close friend, Tomi Harmon. Our Pomeranian needed her teeth cleaned as well as some extractions. Upon going into the room for vitals and history to be taken, the doctor's assistant was so sweet and good to our baby. She gave Lucy a hug and held her in her arms to help calm her. Then Dr. Utt came in, examined Lucy and thoroughly explained the anticipated procedure. She explained the use of morphine and IV fluids used to lessen the amount of gas needed under general anesthesia. All this is for the well being of our baby. We were also given a written estimate with a low to high range, so we knew how much to expect. The final bill was on the very low end, which pleased us immensely. Dr. Utt is very down to earth and communicates very effectively to worried pet parents. Dr. Utt and her staff are very capable and comforting.Read Less

Located on Auburn street, between Colombia and Oswell, Auburn Animal Hospital is ready to serve you. They are the vet for my older dog. They are a very busy practice but do great work. Sometimes dog owners are full of love for their fur people but not knowledge. We make loving mistakes. You will not find judgments here. You will find compassion and a focus on the health of your pet. They are not cheap. Even so, it is worth a little extra expense. The office is old and overall clean in the waiting and treatment rooms, but the reception area looks a mess and makes me wonder about the cleanliness behind the scenes. The reception/ front office staff can be a little snippy and unfriendly. They are very efficient though. They will not waste your time. They just aren't warm and fuzzy when you come in the door. They board your dog for less than $20 a day so that is a pretty good deal. Your pet gets a quick check up before boarding and must be up to date on all shots and vaccinations. They will feed your food or supply a healthy food for the animals too if you prefer. For good veterinary care or boarding for your beloved critters try Auburn Animal Hospital. Read Less

Background:  We originally had one dog that I took to  a vet near my home, but when it started to seem like he was nickel and diming us for every little thing, we looked for a new vet. Auburn was recommended, and even though it is as far away form us as one can get and remain in Bakersfield, we decided to take our brood, now composed of three dogs, to Dr. Utt and staff.  Review:  We have a 4 year old Boxer mix who needs medicine for urinary incontinence. She has to take this med every day forever, and you can't buy it cheaply online; we tried. I was pleased that, unlike my last vet, Dr. Utt understands that this expense is harsh, but we love our dog, and so she doesn't overcharge like she could. She gives me the maximum number of pills she can, and the price drops a little because of the bulk purchase. That helps.  Our two other dogs have only visited for shots, and we found their staff to be friendly and even exuberant with our pups. Sometimes the gals who sit at the counter can be a bit brusque; they're not always as warm. However, once we had been there a couple of times, they knew who we were before we even told them. I like that.  I expect we will continue to drive these many miles to see Dr. Utt & her staff.  My dogs like them, so we like them. Read Less

Took my pug here after a bad experience at the pet ER on Christmas day . The staff and DR at A V H were very welcoming and caring to me and maxi my pug. I will continue to take my pets for care to Auburn vet hospital. Read Less

I hate leaving any kind of negative review, but here it goes... I took my cat in and I was told by the vet that he had stomatitis. He wanted to give him a type of steroid and remove the rest of my cats teeth (he was already missing teeth when I rescued him). My cat is an older cat (estimated to be 10 years old). I didn't want to put him through surgery, but he was in a lot of pain. When I picked him up, they explained to me that they left his canine tooth because they believed it was solid and wouldn't cause any more problems. My cat got better but a couple of months later he was in pain again. They decided to remove his remaining tooth, which they had left purposely, and charged me another $300 plus. This time he did not get better. We took him back and the vet confessed that he should have done X-Rays before the first surgery because my cat may have roots in his mouth of his previous extracted teeth. They charged me for that visit plus the pain meds. The vet offered to "pay" for the X-Rays but not the extractions if it was needed. I decided to do more research and in every article on veterinary sites they state that X-Rays are a MUST before extractions...also all examples of cats with stomatitis had ALL of their teeth removed. My cat did not get better so I scheduled the X-Rays...or so I thought. When I arrived for his appointment I was given the exact same information and told to schedule the x-rays for a different day...they charged me AGAIN for that visit. There was no way I was putting my 10 year old cat under anesthesia 2 more times...so I went home and sent an email to ASK ARIEL and did more research and changed his diet. He is MUCH better now. I will not be returning to Auburn Animal Hospital. The only good thing I can say is that everyone who works there seems nice. Read Less

My dog Mauser is a Shar Pei and Dr. Utt was referred to me back in 2005 when I was living in NE Bakersfield. We were always accommodated by the great staff regarding dropping him off before I went to work for routine visits and then picking him up once I got off work. The staff know him by name and just love him, even though he has a bit of a drool problem, but that's what a towel is for! I moved to Seattle in June 2011 and unfortunately, could not take Mauser at the time and am waiting for my parents to move up and bring him. It's just taking longer than expected! I visit as often as I can. So, they have had him and now they are all BFFs, haha, but I still pay for all of his needs. So, now to come to the big reason I'm writing this review today. My Mom called me frantic on Saturday night 5/11 saying that Mauser was extremely lethargic, had a fever, and was not eating or drinking for the whole day, so they had taken him to the after hours vet. The staff there didn't know what was wrong, but wanted to keep him there, start IVs and do labs, quoting her over $1300. I said I didn't have that kind of money and neither did she, unfortunately. They ended up signing her up for Care Credit to pay for a bag of fluids and some amoxicillin to start him on, for about $150. Monday came and he still was not eating or drinking and not being himself at all. Monday was also his birthday and he just had turned 10, so I was so worried. The first diagnosis was an upper respiratory infection, his labs and X-rays were clear, but they wanted to keep him overnight for observation. Tuesday came and Dr. Utt personally called me to say he's still not eating/drinking and she wants to do an endoscopy to see what's going on. She called me later that day and said she had discovered a mass under his tongue, which was why he had no intake, and he also had a mild case of laryngeal paralysis which can affect large older dogs, that had lead to the chest infection. She said she wanted to get the ok from me now to perform a laser surgery on him ASAP while he was still sedated and remove the mass and get it biopsied, which would take 2-3 days for results. An asst called me afterward and said his surgery was a success, he was put on IV fluids to get something in his body and he was now resting. They kept him one more night and on Wednesday, I was told by the vet he was finally eating and drinking, a lot and able to go home later! I was so relieved and I cried. He was picked up by my Mom and he was so happy to go home. Dr. Utt has done so much for my family and Mauser...he's been with us for so long, we'd be devastated to lose him now suddenly. I'm hoping the biopsy reveals nothing dire and that he can be with us for awhile longer just being goofy and happy. Thank you, Dr. Utt & the Auburn Animal Hospital staff, you guys have no idea what you've done for us!Update: so unfortunately, my Mauser had to be put to sleep on 6/10/13 due to the melanoma spreading too fast. Dr. Utt and the girls were so awesome during my family's extremely difficult time and the process was fast and my baby drifted away peacefully. We decided to have him cremated privately and we picked a beautiful wooden box with his name engraved for him to go into. Thank you, Auburn, for taking such care of my Mauser and us. We are grateful. Read Less

Dr. Utt is the Vet at Auburn Animal Hospital. Although I have only lived here 2 years, I sought her out as she was close to my home and I thought I would test the waters. Dr Utt loves animals, and the animals know it. She diagnosed my Maggie, who had previously had 3 surgeries and whom I had spent over $6,000 on as none of the vets I had taken her to knew what was wrong with her. So we treated symptoms.Dr. Utt took one look, this was a wellness check, and after reading her medical records I had brought, stated she looks like she has a lot of Wheaton Terrier in her.Yes she does, and Wheatons are subject to a disease that effects their pancrease, intestinal tract and many other symptoms. . . Sure enough 2 years ago last month, Dr. Utt put her on a powder that supplies my girl with what she can't produce herself. Special food and she is good to go.Maggie has not had 1, not 1 incident of her diease, yes she was tested and she has it. . . proactive is this wonderful vet. By the way, when I go, to pick up Maggie's meds, the dogs all want to come in. There is no balking at the door. . .highly, highly recommend this hospital. . . sorry, the techs and staff are tremendous too Read Less