After having a bit of bad attitude from staff and a change of doctors at the Ming Banfield I decided to try out this second location on Oswell. I did look at other Yelp reviews to see if it would be good so I'm writing this for others who are nervous about their precious babies for some peace of mind. Every single person at this office from the assistants to the receptionist to the Doctor. This was hands down one of the most painless and reassuring experiences I've had with my animal. I took my dog in for an emergency visit of sorts and Dr. Vincent took care of her for the day and when I got her back he sad down for a great deal of time face to face with me discussing everything about my pet. Every time I corresponded with anyone there or over the phone I was comforted and asked if I had any questions and everything was explained to me in black and white with full detail. There were no hidden fees, no pushy sales or procedures, and very minimal wait time involved. I cannot say enough great things about this office. Even though I live 30 minutes away I will continue to go here from now on!!! Read Less

I have had nothing but good experience from this get. I always request Dr. Vincent for my personal. He is very calm, knowledgeable, and patient with both my animals and myself. He is eager to explain all the medication, vaccination, prominent diseases for animals, and issues that could come up with certain things. I never feel rushed and my animals always feel calm and safe. I have a very nervous dog who hates new people but instantly warmed up to Dr. Vincent and his staff. I drive all the way across town to go to this vet. The staff is also amazing. The receptionist always greets me and my pet. They ask how they are doing and pet them. The vet techs are great with animals and really help them relax before the shots. They are genuinely interested in how they are doing and always treats them like family.I just love this vet and plan on going there for all of my pet's needs. Read Less

Awesome Doctor and staff. Despite what some of the other reviews said, this place/experience was awesome, nobody tried pushing services. Dr. Vincent and the staff there today was beyond friendly. Jessica was honest and they all took great care of my Squeaky. Thank you! Read Less

Amazing pet hospital at very accommodating prices, get the wellness plan I do for my cat shadow and it really saved us a lot on his foot surgery he had to have . Love Peyton the vets assistant and of course DR. Jackson the Vet. feel a warm welcome for every time I bring Shadow in. Thanks for making our experience so great!!!Read Less

I could not ask for a better experience for my menagerie of pets.  6 dogs and a new kitten have been taken care of as if their own pets.  Dr. Vincent is a gem with knowledge and ability.  He and his staff are always willing to go the extra mile.  The other vets are just as good in taking care of our babies.  The kitten had been found in a stores cart corral.  We took him immediately there and even though it was crowded and close to the end of the day, we were worked in.  Our kitten is doing excellent.  The majority of our dogs are older and are set in their ways.  They always take excellent care and keep us posted if it's a drop off service.  Thank all of you. Read Less

I called the office about half an hour ago to get some insight on my cats sudden death yesterday. He was only just over a year old. Needless to say I am VERY distraught. The receptionist cut me off an would not give me the time of day. Absolutely no sympathy for me. Our conversation was only 30 seconds. I felt even worse when I got off the phone. Read Less

Previous to my last visit, this office had been wonderful. However, I have to agree with another patron's review. Dr. Torres is the most unprofessional, uneducated and tact less person I have met in quite some time.Dr. Torres became distracted during the exam prior to vaccinations and dropped my 8lb frenchie pup. Dropped. From the waist high table. Then, wait for it, proceeded to laugh. Really? He was so unprofessional the tech sent him out to get the vaccines while she apologized for the incident and his behavior. He could have caused serious injury to my dog. Who would have paid for that broken leg? Thank God he wasn't hurt, just terrified. Great first vet experience for my baby. Once the vaccines were given, Dr. Torres was unable to tell me the signs of an adverse reaction to the shots. The lovely tech once again stepped in to save his butt and listed them off for me. I have since rescheduled my dog's follow ups to be with another vet out of concern for his well-being. Read Less

Clinic has nice high tech equipment and is clean.  But when I come in with a pet with an acute illness I do not want the hard sell on a wellness plan.  I am concerned about whether or not I will have to euthanize a sick animal and you leave me in a room with a DVD giving me a hard sell on your wellness plans.  Maybe next time you can offer to sell me some Amway as well.  While i appreciate the care my pet received I was pretty irritated at the circuitous route  to get said care. Read Less

My review is a two-parter; both good and bad.  First, I wanted to give praise to Dr. Vincent and Paula working out of the Oswell location.  The unpleasant review is for Mr. Torres (as I will not put the letters Dr. in front of his name, after the way I was treated).I have been a Banfield customer for nearly 15 years.  My dog is approaching 15 years of age.  Four months ago, I brought her into Banfield for her comprehensive examine, as she was having difficulty holding her bladder, in addition to her on-going arthritis.  I was concerned my dog would go downhill from here - without hope in sight.  Dr. Vincent was on staff that day and examined my dog, prescribing bladder control meds and it worked with great success.  Every 30 days thereafter, I have called Banfield requesting a re-fill, and it's been granted.  I am extremely appreciative of this and give credit to Dr. Vincent. Friday, I expected no different when calling Banfield on Oswell and spoke to Paula requesting my dog's monthly re-fill. Paula has always been so helpful and understanding each time I have spoken to her, and like a professional she ensured I would be taken care of again today. To no fault of her own, the experience I had today with office Vet Mr. Torres was incredibly shocking and unprofessional.   Friday afternoon I came to pick up the prescription when prompted, however was notified upon arriving that Mr. Torres did not want to re-fill it, since he had not examined my dog before. I challenged the nurse as to why and gave my dog's medical condition and history. She informed me the doctor prefers to examine the pet for high blood pressure before refilling prescription and monitoring blood work. I reminded her my dog was 15 years old. High blood pressure is the least of my concerns at this point. She's never had it on any medication she's been on.  Basically, what I was hearing and being told was the doctor was uncomfortable refilling the prescription. At this time Mr. Torres overheard the conversation and approached the front desk. His behavior from here on out was alarming: Without introducing himself, he sat on top of the front counter to speak with me, crossing his legs Indian style (pause for shock).   I commented on his demeanor as being quite relaxed while speaking to a client, and he did not correct himself.He and I discussed his concerns for not wanting to refill the prescription, and I made reference to primary physicians will view other patients files to refill prescriptions due to the rarity of ever seeing the same doctor consistently. He proceeded to tell me the State of California will not allow him to re-fill my dog's prescription without examining her first.I quickly explained what my dog would experience in loss of bladder without medication. Hi reaction was nothing but condescending.  I commented on his lack of compassion and experience, then concluded the conversation by letting him know the process today at Banfield was broken and that he needed to get it fixed. I requested a refund as I was already charged for the prescription.He exited to the back then approached the counter again asking my name and called me to a private examining room. I did not enter the room telling him I would not speak with him alone and that I was done dealing with him.  He approached the counter again and asked Paula to move so he could use the front desk computer. He proceeded to request my name from Paula or the pets name to access my file (with complete disregard to me still standing there!)  He began typing notes into the computer system.I asked him to give Paula's computer back so she could issue me my credit and that I would come back Monday when Dr. Vincent is on staff.  Mr Torres  said "Paula has another computer she can use." In the end, they refunded my VISA then recharged it for the prescription, with Dr. Vincents name on the bottle. Mr. Torres' customer service skills need some major polishing, along with some coaching in harassment.  He should never request a client discussion without the presence of a nurse or other staff member. May want to throw in a little bit of leadership training also.  Another thing, never sit on a counter like a 5 year old when discussing the health of a pet to a customer. If he thinks this approach is a sign of the times in which we converse with a professional, he is greatly mistaken. I want nothing more from this location and will be moving my business back to the Ming Ave location. Read Less

This was my first visit to a Banfield and it was the most plesant veterinary experience I've ever had. Staff were very friendly and informative. The doctor was very helpful and I felt as though she had a real interest in my pet. Read Less

Outrageous experience at Banfield on Oswell in Bakersfield. Tonight we took our cat in for a bladder problem. He is on their wellness plan. It was determined that he had a bladder obstruction and needed to be put under and have a catheter inserted. They don't keep animals over night and we were instructed that we would have to take him to the emergency vet after the procedure and have him admitted overnight. Huh? Really? With our Banfield Wellness discount they quoted us 1,000 plus dollars. I can only imagine what an overnight stay at the emergency vet would cost on top of the $1.000. It was almost 4:30 and our cat needed immediate attention. I called Stiern vet and they said to hurry and they would work him in. They got him in immediately and did the catheter and hospitalized him overnight. Their estimate with the anesthetic, catheter, shot of antibiotic and pain meds was 470. Dr Anderson was very informative and caring. I understand that Banfield's plans are for preventative care. However, they offer a discount on their other services not covered by the plan. With the plan and our discount it was still going to cost over 3 times what we paid at Stiern. I find that outrageous and totally worthless to pay 40$ a month for the wellness plan. It's robbery for sure! The discounts aren't worth it!! This review is about Banfield's plans enormous prices and discount scam. I have nothing negative to say about the staff. Read Less

I have had a wonderful experience taking my three dogs to Banfield Oswell Hospital. The vets are very patient and kind. They call me when there needs to be a follow up or vaccinations are due. I feel they treat my dogs really well while in their care. One of the vets saved one of my dogs life when another vet in town couldn't figure out what was wrong with him. They are really quick to check me in and they call when my dog is ready to go home. I feel like one of the vets treats the dog that got really sick like her own. I am very impressed with the quality of service and care at this facility. They have a great team. Read Less

Very Great staff I felt very welcome once I stepped foot in the Door. The receptionist is very fast and knowledgeable got into a room ASAP. The room is very clean and fresh I am very impressed the nurse came in less than 5 min and did the pre check on my cat I am very happy with the service here less than 5 min later the Doctor came in and began his examination he is very respectful and knowledgeable. This is a very good pet hospital for all animals and also they have a Optimum wellness plan that fits all pet needs at a low monthly cost you won't regret taking your pet to this facility. Read Less

Spent over $600 and was told wrong info which was basically none! My puppy ended up only having worms, which we discovered on our own AFTER doctors ran a test and I showed him pics and they said NO he doesn't! They are GOOD at taking money though. Read Less

My sisters dog just recently passed and we called banfield to see what our options were. The receptionist told us to come In and that we would not need am appointment.  As soon as we walked in everyone was remorseful and gave us there condolences and helped us with whatever we needed. Great staff for hard times! Read Less