I Would like to thank everyone at NOR Veterinarian for take good care of my 2 fur babies. Staff members were very kind and very helpful as I was going crazy not knowing what was going on with my babies. So grateful and thankful. Read Less

My experience was awful I went in with my pup thinking he had parvo or distemper the vet said he need 2000 worth of surgery and x-rays the might have a blockage they tested only for parvo and said pay 2000 or have him put down he died from distemper 2 days later at emergency animal hospital Read Less

Amazing vet! Took such good care of my dog and gave great advice! Best vet in town hands down!!! Genuine and down to earth, and not looking to make a quick buck off of you! Truly is there for the animals. Read Less

Nice Dr. But the office manager was extremely rude & had know sympathy since my.14 yt old dog needed immediate attention & we we're in tears & all she did is tell me I had to fill forms out first. I've been their before & ask 2 see the Dr & she refused to let us see the Dr til forms where complete while my dog was dying so we went elsewhere. Will never return and that's sad since the Dr is a wonderful Vet. Read Less

Could you guys please stop letting those dogs out so dang early. It's a Saturday morning and as usual I've been hearing those dogs start barking everyday about 6am. So damn rude. I'd like to sleep in just one day!!!!!!!!! I'm sure our neighbors agree! Read Less

The worst Veterinary hospital experience I have ever received!! Staff office is so unprofessional and extremely rude. I stepped literally one foot into the doorway with my 2year old child and our kitten, the (old woman) from behind the receptionist counter shouted out at me in front of the whole waiting room, "You can't come into this office until you cage the animal!" They blamed us for not knowing protocols that they never informed us about when our initial appointment was ...made, they looked at us with complete disgust. I was in disbelief. I left, then proceeded to make a call to the the NOR Vet to speak with the office supervisor, I got the same woman (Lorna) who shouted at us. She didn't let me get one word in over the phone as she was still shouting out at me, she thought what she had to say was far more important than listening to Me (her potential customer) concerns. She treated us so unfair when we were just trying to get the best possible care for our baby kitten we recently rescued. We waited two weeks for this appointment, and we were beyond thrilled to get our kitten into a Doctor so he could get the care he needs... This was our very first experience at this office and unfortunately, it was my worst experience by far at any Doctors office. This place has horrible customer service and care is not what this hospital is about in any way. I was extremely shocked and disappointed by their unprofessional staff. I even asked to speak with the Doctor and office manager "Lorna" refused to let me speak with him. Do not take your pet here. See more Read Less

The worst Veterinary hospital experience I have ever received!! Staff office is so unprofessional and extremely rude. I stepped literally one foot into the doorway with my 2year old child and our kitten, the (old woman) from behind the receptionist counter shouted out at me in front of the whole waiting room, "You can't come into this office until you cage the animal!" They blamed us for not knowing protocols that they never informed us about when our initial appointment was made, they  looked at us with complete disgust. I was in disbelief. I left, then proceeded to make a call to the the NOR Vet to speak with the office supervisor, I got the same woman (Lorna) who shouted at us. She didn't let me get one word in over the phone as she was still shouting out at me, she thought what she had to say was far more important than listening to Me (her potential customer) concerns. She treated us so unfair when we were just trying to get the best possible care for our baby kitten we recently rescued. We waited two weeks for this appointment, and we were beyond thrilled to get our kitten into a Doctor so he could get the care he needs... This was our very first experience at this office and unfortunately, it was my worst experience by far at any Doctors office. This place has horrible customer service and care is not what this hospital is about in any way. I was extremely shocked and disappointed by their unprofessional staff. I even asked to speak with the Doctor and office manager "Lorna"  refused to let me speak with him. Do not take your pet here. Read Less

North of the river is an amazing vet , with an amazing group of employees!! I have brought my dogs to them for 4 years and they have always been wonderful. One of my dogs has recently needed surgery and all of the girls were so patient and kind. They let me visit him whenever I wanted and they also called me with constant updates on him. Read Less

Took my dogs in for some routine stuff and learned that NOR Vet also does grooming at a very reasonable price. Both my dogs are now trim and tidy for summer. I'm very happy with the service and care for my little Schnoodle dogs. Read Less

Stop leaving your dogs unchaperoned out back!!! The constant barking in the mornings before 8am is redicoulous!!! It causes the other dogs in the neighborhood to start barking and it never ends !!! The entire neighborhood is getting really tired of it and you guys seem like your business don't give a f**k!!! Sorry for the language but we have had enough !!! Read Less

My dog was hurting, bad. The girls here made him feel at ease, and he had surgery the next day. He got to come home early and I'm a happy client and my dog is a happy patient! Thanks to everyone!Read Less

They gave me a quote on services (Surgery and shots). I paid in full. then they went to do surgery on my dog and it was worse that they thought. So when I picked him up they said it would cost more but they would waive the extra change because it was their fault for the misdiagnosis. But when I returned for shots that we also put on the quote they said because of the surgery costing them so much the money i paid for shots went to the surgery. I then had to come up with $60 on the spot because they told me this after Ithey gave the shots. I was told I couldn't leave with my dog if I didn't pay.i asked if i came back with the quote and receipt would i get my $60 back? She said no. I have since filed a claim with the Better Business Bureau.Also my dog came home after his 30 hour stay hungry and thirsty like I've never seen him before. I can't prove it but i don't think they gave him any water or food and he was there for about 30 hours.Read Less

They gave me a quote on services (Surgery and shots). I paid in full. then they went to do surgery on my dog and it was worse that they thought. So when I picked him up they said it would cost more but they would waive the extra change because it was their fault for the misdiagnosis. But when I returned for shots that we also put on the quote they said because of the surgery costing them so much the money i paid for shots went to the surgery. I then had to come up with $60 on the spot because they told me this after Ithey gave the shots. I was told I couldn't leave with my dog if I didn't pay.i asked if i came back with the quote and receipt would i get my $60 back? She said no. I have since filed a claim with the Better Business Bureau.Also my dog came home after his 30 hour stay hungry and thirsty like I've never seen him before. I can't prove it but i don't think they gave him any water or food and he was there for about 30 hours. Read Less

They were very good very nice made you feel very comfortable a little pricey but we'll worth it took good care of me and my puppy and even gave her a little puppy pack when I left and little girl loved the treats as well as my older dogs im glad I chose this vet good decision Read Less

We visited the office when we took my mom's dog here who I already knew was extremely sick. The ladies that worked here were very comforting when we had to put the dog down. I do agree the cost was a little expensive, but for the proximity and kindness we received I am okay with that. Read Less

I have NEVER had a bad experience with this vet. The front staff are kind and patient. I have never had a long wait for services, either. The doctor was thorough at our first visit. We board our dog there and have no problems with anything. We feel our dog is well cared for in our absence. They are a great place to take your beloved pets! Read Less

WARNING DO NOT TAKE YOUR DOG TO NORTH OF THE RIVER VET!I went to the vet and my dog has a UTI and a large stone, the vet said they have to operate and it will be $1,300 to operate and there's no other way for it to pass otherwise her bodily functions will shut down.We went to Wasco Vet on 10/27 and they are so much more caring for your pets and are not out to ROB you, the surgery cost $400 in addition they waived the office visit as well and are working with me so I can make payments.In addition she had SEVERAL stones not just one and it ISNT LIFE THREATENING shame on your NOR VET!!! Trying to coerce us into paying $1300 because we were afraid for our dogs life, how awful! Read Less

They are fantastic!  I do not feel like I'm being marketed for the most expensive procedure and my cat's health has improved significantly since we started going here.We almost drove to a specialist 2+hours away, but NOR gave us an alternative for anal gland surgery and we have all be happy ever since!!!You will have a long wait time!  Just be prepared there is no hurry.  If it's any consolation, your pet will be in good hands! Read Less

I only went to this vet a couple times. I originally went because my sister took her dogs and said they were decently priced. I had a new dog come live with me and realized that he definitely had allergies but I couldn't pinpoint exactly what. I decided to have his blood drawn at NOR for an allergy test - it cost around $400-$500. When the results were in, I had to go back in to review with the vet. He walked in and I immediately felt uncomfortable. He briefly went over the results (skipping quite a few items) and then said that I would have to give my dog shots on my own in order to control the allergies. At this point, I wanted desperately to do whatever I needed to make my dog feel better, so I ask him how much the shots would cost. When I asked this, he looked disgusted and flat out told me that "this is why he doesn't like for people to do these tests if they can't even afford the care of the animal afterwards." He automatically assumed that I was unable to provide financially for my own dog! I don't know if it was because I was a younger girl or because his office is in Oildale. But regardless, he offended me. He continued the appointment by making stupid jokes and by offending me even more by stating that I didn't look too happy with him. Definitely NOT a warm and caring vet. I would NEVER take any other pet of mine to this office because of him. After this experience, I took my dogs to Stiern Veterinary on Monterey Street and have been very happy with this change. Read Less

March 10,16 We had to put my cat Jax's down. The staff was do caring. Yesterday I receive an ornament in the mail, heart sharp with his name, the date and his paw print on it. I just want to say thank you for taking care of him. And this was such a heart warming gift. Read Less

I made an appointment for my dog to get teeth cleaning. I was quoted under $150. The guy called me to let me know that I needed to bring in my dog from 7:30 to 8:AM, that he had made a mistake on the appointment time and that my dog needed to be there early in the morning. So we rescheduled for the next day. I took my dog in early at 7:30. An old lady with a man voice was in the front. She told me that she had told the guy to call me to reschedule me for 8:15AM; because the veterinarian needed to see my dog prior to the cleaning. I told her I didn't get a call. She started shaking her head and asked if I had time to wait. I said yes. As I was filling out paper work she tells me that it's $369.00 to clean my dog's teeth. I told her what I was quoted and she goes on a rant on how she's going to get on that guy quoting prices when he doesn't know what he's doing. Yes, the old lady said that her coworker didn't know what he was doing. Obviously, neither does she, as she knew that I needed to come in later and didn't call me herself. I'm grateful that the only things wasted was time and gas. I don't recommend this office. Even BVH has better office manners, with their dry and rude office ettiquete. I try to stay in this town for services, as a property owner in Bakersfield; experiences like this just pushes me right out of town with more competent veterinary doctors and cleaner facilities. The prices for teeth cleaning are outrageous in this town from $200 to $390. I will be spending less than these prices even spending gas driving out of town. Read Less

I couldn't have asked for better care. Mr. Gibbs was in for a respiratory infection. He had to stay 3 days and I am not sure he would have pulled through anywhere else. They treated him like their own. He was not eating and that was going to be the difference of life and death. They had gone to the store buying multiple different types of food to find one he would eat. Being a baby and so sick they held him and carried him every chance they could making sure he felt loved, giving him the strength to keep fighting. I am so thankful for the care of everyone there. I truly believe they are there because they have a true love of animals. That makes all the difference to me. Thank you all for making sure my baby made it home! Read Less

I brought my dog here when she was very sick and the vet was so full of himself-- he kept talking about himself, barely looked at my dog. Gave her a clean bill of health-- except that she had to be put to sleep THAT WEEKEND due to a number of age-related illnesses. NEVER AGAIN. Read Less

The worst animal hospital ever. From the minute I walked in the cagily old lady at the front desk said you have to have a box for my dying cat. They would not allow her to come in without a box. I took this as offensive since they didn't tell me over the phone. Then she tried to sale me one for 10 Dollars. As they were telling me it would be 158 dollars to euthanize my cat and asking to see name of what emergency hospital I took my cat the night before. I said its on the paperwork. She told me I can leave. Top notch service and way to help someone suffering... Read Less

The worst animal hospital ever.  From the minute I walked in the cagily old lady at the front desk said you have to have a box for my dying cat.  They would not allow her to come in without a box.  I took this as offensive since they didn't tell me over the phone.  Then she tried to sale me one for 10 Dollars.  As they were telling me it would be 158 dollars to euthanize my cat and asking to see name of what emergency hospital I took my cat the night before.  I said its on the paperwork.  She told me I can leave.  Top notch service and way to help someone suffering... Read Less

This is the only place I've trusted with my fur babies... Tony hated men, but Dr. Virga was great with him and when I adopted Perry, it was the first place I took him. They are awesome in their boarding and grooming as well, my Boy loves going in to the office and I love the staff!! Read Less

I took my unsociable west highland terrier/chihuahua mix in today after he had a seizure last night. Had never been to this vet but it was very close to home and I did not have good experiences at my last vet. Everyone here was so patient and non judgmental about my dogs behavior issues. I will take my dog here from now on and highly recommend it.Read Less

We brought our dog here for his neutering procedure as part of the pet adoption process, and our pup had to have a special surgery because one of his two 'items' was inside of his body, making the surgery a bit more invasive. They kept him overnight, and the next day sent us home with a cone and told us to bring him back in if it turns blood red. He would lay down but then get up and walk a few steps and lay down again at the house, and he was obviously uncomfortable despite the "pain killers" that he had been prescribed. The next morning, even though he had worn his cone, the sutures appeared agitated and red, so we took him in to get him checked up. They told us that we must have put too small a cone on him and he licked it, both of which weren't true. My wife and I were up the whole night taking turns watching him to make sure he was ok and not licking, and they had given us the smaller of two cones because the front desk lady said it was just fine. By morning time, he was 'leaking' blood from his wound, and the staff at NOR told us that his sutures had become infected. We had had him for less than 12 hours, and this was the result. We brought him in and they told us that they would keep him until Monday (4 more days) to watch him. They put him on antibiotics to try and fight the infection. The real issue was when we called a day and a half later to find out how he seemed to be doing. They told us that he was still 'leaking' blood, and that our dog "hadn't really let them get a good look at it." We could've kept him home and told them the same thing!! They said that they would try to get the vet to check up on him in about an hour. I had low standards for a place that made us pay for pain meds for our dog when it was an invasive surgery requiring multiple incisions (apparently SPCA wouldn't pay for pain meds or heart and breathing monitors). But when they had taken him in and not looked at the infection they had caused by poor surgery practices for over 36 hours, I have lost all respect. My wife is picking up our poor dog as we speak and bringing him to our preferred vet so that we don't have to just sit and be at the mercy of a vet who doesn't have the time to look after a pet that they operated on and caused an infection. Overall, complete incompetence. For shame! SPCA, you should definitely consider a change to where you send your animals for treatment. Read Less

Great veterinary hospital and they do boarding too! Very affordable and great staff. I am very pleased with North of the River, I have been taking my two German Shepherds there for 3 years now and I have no complaints. Read Less

I have taken my pets for Dr. V for years and all of my animals love the staff, they make me feel welcome everythime I walk through the door. Even the new vet has made a mark on my pets. They are happier here then even the park. Once my little one got bite by something on her head and it got really big and the staff here did everything the could to make her feel beter and make me feel better at the same time. I am confindant leaving my pets here with the loving staff at north of the river vet hospital. Oh and grooming price are really good. Read Less

Never in my life have I felt so much love and compassion from a veterinary clinic.  Dr. Nicole Petschauer is truly an angel.  Pets are lucky to have her looking after them.  After my kitty passed, they spend so much time with me, mailed me a card and a ceramic heart with his footprint in it.  Their support was incredible during my difficult time.  Thank you North of the River Veterinary Hospital!!! Read Less