My hamster was very sick , as soon I stepped in they were very friendly and compassionate, Yuyo my little guy was pretty sick , the vet assistant was very nice , she really calmed me down . The veterinarian was very nice at my boy, gentle and kind, he did everything to be sure what could be the best treatment, rodents are not easy and they can pass very fast, he gave antibiotics and my boy is recovering!! Excellent place for any pet emergency!! Read Less

Last night our beloved dog was in serious distress and we brought him to this emergency hospital. Unfortunately we had to make the heart wrenching decision to euthanize him to end his suffering. The entire staff was very supportive and kind and caring. We were able to hold Baron and love him as he passed. Every member of the staff was professional, loving, and extremely kind. They made a horrible situation bearable. I highly recommend them. Read Less

Me and my girlfriend came in with our dog Rocky who happened to have gotten into some bad cookies. Theyre staff is great especially Janice at the front desk. Its not everyday that you see someone go above and beyond for a customer and she definitely had proven that she will go the mile to keep clients happy, especially ones who have waited a few hours to be seen. Not only was she multi tasking but she had answered questions quickly and didnt leave anyone hanging. This is exactly how a business should be ran. With helpful and compassionate people who no matter how busy will make time to stop what theyre doing to be attentive. As busy as they were, Janice made sure to keep everyone updated. Thanks Janice and all of PETS staff. You guys deserve way more then 5 stars. Ill definitley come back here if needed and will recommend every pet parent I know. Much Love, Hernandez Family Read Less

I brought my little baby Chico in a few days ago, Blake and Janice at the front desk were extremely helpful with my entire visit. The whole staff at this hospital goes above and beyond to make you and your pet feel comfortable and secure. Ryan the triage tech and Dr. Jennings were amazing. I wish they were a GP so I could schedule my little guy to come back, but it's great to know we can count on an ER hospital in the bay area for near future visits. Thanks guys! Read Less

it appears the comment i wrote didn't post....we took my daughter and son in law's cat there on April 5th. A clerk there yelled at my daughter in front of everyone in the waiting room that her cat had rabies and was in terrible shape. He wasn't rabid, he was having a seizure and he died there about an hour later. While the attending vet apologized, I was appalled that this type of insensitive person was allowed to work there. i am sure nothing will happen to her either. I am furious for our treatment and am pissed that i had to pay hundreds of dollars to this place. Go to the other Berkeley Pet Hospital on Haste. Just disgusted. Read Less

Sadly, they can't save all animals, all the time. I guess the word "expensive" is relative. I did NOT get the feeling that they were out for the money. They could have very easily strung me along w/ more tests , boarding and vague promises of a positive outcome. They were strait forward but also compassionate. Read Less

(This happened a while ago now but it continues to bother me so I'm moved to put up a review.) Maybe it's just the late night crew but my poor pup got attacked by two dogs and we had to take her to this emergency clinic. I'm thankful that they cleaned her up and gave her meds but I felt I was being judged and was treated like an idiot by the doctor. He started going off on a tangent about his "Harvard Professor" and that his opinion would be to get my dog surgery. It felt like he was giving me a sales pitch instead of any useful information. Here's some advice, if you can't do compassion, the least you can do is keep it simple. Don't treat me like I'm an idiot based on assumptions you're making. Just assume I can understand. You're allowed to blame me, just don't make it so obvious. I was already beating myself up, I didn't need that, it didn't help me or my poor animal friend. Be careful if you're not up to these people's apparent high standards.... Read Less

5 years ago my dog broke his foot. I brought him there they did surgery, put a plate and screws in it. A little over 2 years ago I knew there was something wrong. He was slowing way down when I walked him. After several trips back and a couple of thousand dollars it took that foot getting infected for them to finally believe me that something was wrong and he’s been in pain. They scheduled surgery to remove the plate and screws. The day of surgery they bumped him and were surprised that I was angry. There were words, they said they would do the surgery, and his aftercare but we were not welcome back. Well, not even 3 months later he can’t walk again. If I had money i would hire a lawyer and sue the pants off of them. They suck! Read Less

The level of incompetence I experienced over the phone tonight will keep me from ever gracing the stoop of this establishment. My neighbors and I managed to rescue a little stray pup in our area of Oakland. I was going to bring it home for the night and then take it to the SPCA in the morning. However, once I had the little guy in my arms, I realize he was in really bad condition and needed medical attention or he might not make it through the night. So I started calling around. Pets Referral Center was my second call because the first place thought they might be able to help. But the young woman who answered the phone was so clueless that I just couldn’t. Here’s a sample of the conversation: Her: Maybe you could call Contra Costa Animal Control. Me: Why would I call Contra Costa? I live in Oakland. Her: Because they handle that stuff. Me: Uhhhh....Oakland is in Alameda County, just like Berkeley, where you work. Her: (silence. I can literally hear her brain short circuiting) Please hold. Her: (a minute later) You should call Alameda Police. Me: Why would I call Alameda Police? I don’t live in Alameda. Her: But you live in Alameda County. Me: You realize that Alameda City is a city in Alameda County, just like Oakland and Berkeley, right? Her: (silence. This time I can hear her eyelids blinking and can just imagine her blank face as she tries to comprehend that logic) Me: Never mind. You’re a train wreck. (Hang up the phone). I wouldn’t trust this poor stray with staff like this much less my own two beloved pups. Long story short, not only is this place incompetent, but they don’t help strays. However, VCA Bay Area Specialists in San Leandro do and they’re 24-hour. Fingers crossed the little stray pulls through! Read Less

I was so scared when I had to take my dog Listo in, after he was attacked by an unleashed dog. They rapidly and compassionately cleaned him up, gave me thorough explanations of everything and worked with me so I could afford urgent treatment. Both the veterinarian and the vet tech were absolutely wonderful. I'm so grateful. Read Less

Our 7 month old puppy had hives the size of golf balls. We called Pets and they said to bring him in. We walked in they saw how he looked and took him right back. An hour later he looked better and we were on our way! They explained everything and made us feel like family!!!! Read Less

All personnel was increíble and show a level of respect for my dog and for the second time in a year showed a great level of professionalism. First time my dog was about to get an eye removed because of negligence at Banfield in San Leandro Hispital, this time around unfortunately the already fragile eye was injured and Banfield once again neglected to treat my dog even though I’ve paid a Wellness Plan for the last 9+ years. Their excuse only one Dr available and they just sent me off without a back up plan, the dogs worsen and people at PETS Referral showed empathy and knew what they were doing. Read Less

I contacted this location on Friday night to prepare for my pet passed. The staffs over at this place understood and took care of my family and pet with respect and compassion. We arrived around midnight, the room already reserved for us. They gave us plenty of time to say good bye and when the time arrived, the Dr made sure all are being explained with expectation. It was the saddest night of my life but Pet Referral Center accommodated in every possible way. The cost was reasonable. Read Less

We have had several very stressful contacts with PETS referral center with the pets we've had through the years. The people at PETS have been unfailingly kind and caring through each encounter. While care is not inexpensive, they give you an estimate up front and before any procedure not covered in the estimate of care. Their expertise, I believe, is unsurpassed in the Bay Area. When end-of-life decisions have been required, they have been compassionate and supportive. There are few businesses that I would like to rate higher than 5 stars; PETS Referral Center is one of them. Read Less

The veterinarians and staff of the PETS referral center is outstanding.We have come for several emergency situations and gotten excellent care.Recently, our dog was treated for several months at the oncology Annex with great care, compassion and expertise. It is a very loving and peaceful environment with the most wonderful staff. Read Less

Our dog Pilar needed to go in unfortunately. There was a little bit of a wait but they kept me updated throughout. They were super nice and patient with our skittish girl. I wish they did regular vet appointments! Read Less

You always hope you never need an ER of any type, but if you have to, this is the place to visit. These folks were very caring and calm, helped me calm down, and explained everything thoroughly. My cat Pandora had had a major seizure (just recently started) and I freaked out. I called & they told me to come right away. I did, they took Pandora back and I was seen after maybe 15-20 minutes. We discussed what to do and Dr. Lee was very informative. She was treated, I was given medication for her with follow up instructions. Very pleased with the service I got there! Read Less

Similar to other referrals, I felt like PETS was way overpriced, super pushy, and not really concerned for the relationship we had with our cat. She got sick when we got home from vacation and was having trouble breathing. I feel like they accelerated her diagnosis to run additional tests, sedated her unnecessarily, and ran a procedure that ended up killing her. Though in her condition we would have probably had to put her down or should we have died soon, the way in which it was all handled was really disappointing. We ended up in a super high stress situation where, after six hours in the waiting room, didn't get to spend any time with her before her passing. They called us during the procedure to tell us her heart was failing. I asked them to do CPR and they said they couldn't do CPR unless I agreed to a 4k procedure. They say they don't want to make it about the money, but it seems that that is their primary concern. Read Less

Let me first say, my cat is an ass, but we love him. He does not like strangers at all (rescued him) and I was worried about how he would handle this process. Got home from work and noticed my cat had a deep wound. Rushed him in at about 10pm, filled out some paperwork and they checked him out immediately. She let us know it was a ruptured abscess, a large one. She said it didn't need immediate attention, so I sat and waited my turn as there were a couple people ahead of me. They explained what happened, and the procedure they were going to do. Loved that they printed up a quote of "high to low" costs, explaining it's gonna depend on how he handles it and how it looks when cleaned up. I ended up leaving him there, they said they had some urgent cases coming in and would call me when he's ready. They called about two hours later saying he was done with 3 staples, and I came and picked him up. The doctors were extremely nice and made sure we knew exactly what to expect for the healing process and medicine doses. I highly recommend bringing your pet here for any emergencies. Read Less

Do NOT COME HERE ON THE WEEKEND if you might need a surgeon.  Our cat had her leg run over on a Saturday morning.  Our  regular vet had no appointments and said to come here.  They didn't tell us when we checked in but they ONLY do life saving emergencies on Saturdays and Sundays.  So our cat whose foot was severed from her body except for skin had to wait until Monday afternoon to see the surgeon.  Meanwhile she was given pain killers and a cast.  On top of this, the weekend Emergency Care bill cost as much as the Surgeon's bill so we paid around $7000.  My normal vet was Shocked when I told her this.  I give it 2 stars because the staff are good but it's not right what they are doing with their weekend "ER" care. Read Less

We came in because our puppy had an engorged, embedded super gross tick.  It was a Sunday and our regular vet was closed.  They saw us quickly and removed it for free!    Thank you PETS referral center! Read Less

I was EXTREMELY pleased with a quick 1:40 a.m. ring to this 24-hour veterinary service who reviewed symptoms with me before recommending that I bring my cat in. They assessed him and informed me that I could wait for my regular vet to open at 9 a.m. I chose to go ahead with their treatment. They informed me of the wait time due to a more critical patient and need for 45-minute wait.  It was about 30 mins and they gave me the exact and reasonable price prior to treatment. My cat was out of discomfort and I was very happy with this emergency service. Read Less

While the vets themselves seem very committed to their job, the front staff, (or perhaps just their system in general) leave much to be desired. Hour one: Vitals taken. Hour two and three, sitting and waiting. Hour three and a half: finally make it to the back to see a very nice vet. Hour four: Waiting on lab results.For the last last hour and a half my wife sat there and tried to pay our bill but they kept telling her they would "call her up." Almost five and a half hours total (for a blood test). I watched them do this to other customers as well. One dog got some injections for an allergic reaction and then they kept the owners in the lobby for three hours - while the dog was obviously doing fine (while barking very loudly at everything). I feel like folks who have sick animals can be pretty needy, I don't feel like one of those folks. If I had to bring my dog in under more dire circumstances I cannot say I would feel super confident here. Can't say I will be coming back. Read Less

My senior dog was really ill so I called this place and told them my regular vet said he needed an ultrasound. I was told that if I got her there by 3 she'd get one. I get there at 1:30. No vet looks at her but a tech again says she won't let the ultrasound guy leave without doing the US. I call my regular vet and they email her records over. At around 3:30 I check in the find out the US guy has left unbeknownst to me or the other people who were there even longer waiting. When I asked to speak to the manager, a man named Brian made excuses all the while smirking at me to the point I had to ask him was something funny. He then said two more hours to see a vet and maybe I would get an US when the US guy returned at 5pm and then I was still 4 people behind. Unprofessional and uncaring. Read Less

No one ever likes to take their pet to see a vet, because a.) it's stressful to even get them out of the house and into the car b.) you're always worried that your furry friend won't be treated with kindness + respect by a complete stranger (the vet) and c.) you have to brace yourself for the $$$ you're about to shell out.My husband and I had to bring my two cats here a few times for various emergency services and the staff would always be friendly, helpful and compassionate toward our situations. Service isn't the fastest (normally there for about 3-4 hours), but that's because the clinic is understaffed on certain days. Despite the volume of animals the staff sees daily, I appreciate the amount of attention they give to each pet and how transparent they are with pricing for treatment options. Pricing is very reasonable here considering it's an emergency clinic, so I never felt cheated out of my money. To the staff: Thanks for everything and keep up the great work you do! Read Less

Pets Referral Center saw my dog right away, she got a foxtail stuck in her eye and I was worried she could get permanent damage. Entire staff was friendly and extremely helpful throughout the whole process. Professionalism and hospitality were exactly how you would hope it would go. No price gouging either. Walked out with a bill lower than my PG&E bill. Thanks PRC! Read Less

Extremely knowledgeable and kind people work here! Everyone we had any contact with was great, the doctors were more than helpful. They saved our little pup who was severely anemic and needed an emergency blood transfusion. I would recommend them to anyone. Read Less

Took our dog here in May 2017 on an emergency recommendation from our regular vet after our dog consumed a handful of grapes, and was showing signs of a potentially serious reaction. From this 28-hour experience, which cost a minor fortune but ended happily, let me summarize my takeaways:1. This place is staffed with very qualified, friendly, and caring staff. They took very good care of our dog, and sent him home in far better shape than when they took him on.2. The wait can be extraordinarily long, but it's the equivalent of an ER waiting room, so disregard negative reviews based on wait time. It's an Emergency Room! The staff is triaging incoming patients based on real-time assessments of pain, risk and other factors. Sure, I waited there 3-4 hours while my dog consistently defecated on the floor in obvious discomfort. But, I also saw a dog having a seizure get brought in after me and, naturally, get seen first. And, that makes complete sense. If you waited longer than you liked, that's the nature of going to an ER. There are no reasons that they'd prioritize by anything other than their highly educated assessment.3. It's EXPENSIVE. I was mostly ill-prepared with the full cost ramifications of going here, until I was given a quote which made my eyes bulge from their sockets. It was 2-3x what I guesstimated as my worst case scenario. Yet, while it cost us a small fortune, I consider us lucky. Our final cost was lower than both the low & high estimates they provided, so it could've been far worse. Yes, we could've saved quite a bit of money by waiting another day to go to our regular vet, or if we had the foresight to obtain pet insurance. But, that's the nature of visiting a 24-hour emergency facility w/o insurance.4. It's an INCREDIBLE business. As a business guy, I was in absolute awe of the killing that this business must make. They were a well-oiled machine - efficiently processing patients, delivering rapid-fire expert diagnoses, and then sending in a well-trained individual to provide a remarkably quick rundown of costs leaving you with very little time to even process. You must act quickly (again, it's an ER), and the costs are hefty. While trying to regain my senses after seeing the estimate, I asked what services, tests or meds were "optional" - and the answer back is that it's almost all "highly advised." So, what is there to do? Dog is suffering and taking away one test is kind of like skimping on an appetizer when you're already committed to a fancy meal. At the end of the day, it's a fantastic business with what with must be incredibly high margins.So, do I recommend PETS Referral Center? Yes, I do. Do I hope I ever go there again? No, I do not. Would I invest in this business if given an opportunity? You betcha. Read Less

I haven't used them personally, but when I called to ask about two different procedures, they were honest and told me I should go somewhere else to save money on the procedures I needed for my cat. They went as far as providing referrals for other places that could do the procedures at the same time because they only offered one of the procedures. Read Less

I have never gone on yelp and wrote a review but today is just a really bad day. First of all my dog is very sick with a horrible disease. The first time I went there they took my dog back immediately. The staff was alright. So they tell me she is in bad shape and needs a blood transfusion right away. The first estimate they brought me was 6000.00. Unfortunately in couldn't afford that. So we lowerd It to about 1900.00. Because that day had been such a mess I didn't have a credit card on me. I told them I will go home and get it and come right back. Just please start the transfusion. Nope! Won't treat her until the get paid. They tell me my dogs time is precious right now and she is really unstable but no treatment until they get their money! So I rush home I get the card. Of course I live a half hour away so it took an hour for me to get back. The whole I'm thinking I won't make it in time! I did. Thank God! The next time I went in the staff was amazing! I loved that crew! Third time, the technician that came out was very short with me and not very pleasant. I asked him if he was having a bad day or something. He told me he doesn't show emotion so he won't get attached. Ummmm.... ok. But you work somewhere where people are upset and worried. I'm not an animal I'm a person. You can show me compassion! You think I want to be at the ER with my baby!!!! Today..... not so good! My dog has been really dizzy, with a swollen abdomin, and blood in her stool. So I take her to the hospital as directed by my doctor. I get there. I told them I only have about 45 min before I have to go to work. They took her back and then came to tell me there isn't enough time for them to write up an estimate. But they did want to run some blood work. I said ok can I just leave her here for 4 hours while I go to work? Nope! They said without the estimate they don't know how much it will be and I have to pay first. I said but she is really sick and now I have to go to work. I don't have time to take her home. Nothing they can do. So now my dog is sitting in the car unable to hold her bowls because payment is more important than my dogs care. I get you need your money but to turn away a very sick animal because of payment is just really sad to me. I've been there 3 times and always paid. I wouldnt have my dog at the ER if I wasn't willing to do whatever to save her. I mean humans get treatment before having to pay but our animals have to pay first? I just don't get it. Very upsetting experience today. I was already crying all day thinking I'm about to lose my baby and then I get turned away because estimate won't be done in time for me to pay the bill. Read Less

Besides it being costly, it was worth every penny. I went in on Monday late evening. They took my Dalilah delicious in right away. With her critical condition we learned within a half hour what the issue was. Her heart was severely enlarge and fluid on and around her lungs. I thought i was going to lose my Dalilah delicious, but through faith, medicine and well trained veterinarian doctors my dog is home now after her 2day stressful days at the hospital. Today was a day to celebrate her home coming and we did !!!! I gave her lots of love, Care and a extra doggy treat. She is still weak but happy to be home. Although, she will be on meds for her life duration, she's alive and fate kept me from needing to make such a decision that I know one day I may face. but do not anticipate any time soon......Who knows she might out live me...this 10 year old chihuahua is a trooper. Her heart disease is managed and she is getting plenty of rest..life goes on... love your pet like the God of my understanding loves me. I'm am grateful and thankful to the entire staff at pet referral.. I am especially grateful to the Paw Foundation and I want to give a extra extra thank you to Jill who runs the Paw Foundation, I am extremely happy for all of your support and care. Thank you so very much.Read Less

I  have  very mixed feelings about this place. On the good side..... they are very close to me, open 24/7 and the front staff/receptionists are very kind.The low side........they are so expensive give you conflicting information and make it extremely difficult to make good decisions for a sick and or dying pet.I understand they are a business  but they will give you a HUGE, MONSTER  financial quote......then generally end up charging you about half, which us still extraordinarily expensive.I have had to come here a couple times with different pets because my work hours are so odd.The first time their original quote was close to 6k on the high side. It ended up costing me $600 at my regular vet. But I  had to do some fast negotiating and insist on a different plan of care for my dog.The second time I had to spend 3k just to find out my dog was going to die anyways.I guess my big complaint is that the vets kinda know whats going on with your pet, but dont really tell you everything............they keep your pet......do expensive tests ..........and the outcome is bad anyways.They are very nice  but need to focus on giving real pricing and real, consistent prognosis. Read Less

The surgeons and oncologists here are talented and caring, the staff is efficient & thoughtful. I've brought two of my dogs here for extreme conditions (cancer; splenectomy) and was impressed with their level of expertise.Read Less

My husband and I went there with our kitty for the first time last night. The gentleman at the front desk was so friendly. He shared knowledge about what things are poisonous to pets and printed out a multiple page doc for us to take home. The other vet techs and veterinarian were absolutely wonderful. We were there kind of late and saw a handful of resident dogs being taken outside for walks in that time. I definitely recommend this place for your furry family member in need. Read Less

Words cannot come close to expressing my gratitude to this place. They saved my dog's life in the past, and yesterday I found my cat had suddenly died and didn't know what to do but come in ... they were so kind. and the other patrons were so kind. I was ugly-blubbering all over the place and they gave me the space to be sad and the time to spend with him. They are also storing his body for a few days. The thing I have to tell everyone about this place is (a) they KNOW you are worried about $$ and they don't do unnecessary stuff (b) they KNOW you have feelings and worries and they have private rooms if you need them (c) they are just very emotionally wise and present. An amazing place. Read Less

DO NOT BRING YOUR PET HERE. While I'm sure there are well-meaning veterinarians somewhere in the building, the clinic's management operates with reckless disregard for customer service, animal welfare... not to mention your pocketbook. Berkeley Dog and Cat offers superior 24/7/365 service with fair and reasonable prices. GO TO BERKELEY DOG & CAT HOSPITAL INSTEAD.My experience this week: dog required wound care and x-rays after a sidewalk squabble. Immediately met with extremely long wait times and non-existent information flow. Dog was finally taken to the back room for observation. During the day I found it impossible obtain information as basic as: when can the dog be retrieved or when will a prognosis be provided? These calls were met with stalling and excuses and "I don't know anything about this case" ignorance.  In fact, every time I called I was eventually told, "the doctor is examining the dog right now and will call you soon." Seems pretty unlikely the doctor was coincidentally examining the dog every time I called over the 8 hours the dog was incarcerated here. And, no, I was NEVER called back.This leads me to seriously question the honesty and integrity of the front-line staff of PETS. It is also both infuriating and questionably in the interest of the animal that an x-ray was done in the morning but no results were offered until almost 8 hours later. I am left to suspect that the clinic was running up hourly kennel charges to inflate my bill. Oh, and meds like Tramadol and Carporfen are sold at EXTREMELY inflated prices. Look anywhere to find Carporfen for about $0.69/tab. They charge $3.86/tab. That is gouging and gross profiteering. Further, I had to provide my contact information every time I called as if they didn't have a way to record such basic information. The most efficient call of the many I had to make yesterday was talking to the person who handled payment. For THAT exchange, my call was immediately met with detailed and complete information along with instant email correspondence to provide a digitially signed credit card receipt. These guys sure know how to take your money and are enthusiastic and efficient in doing so. Too bad their vetrinary care and customer service doesn't even remotely live up to that level of performance.  The very last thing you need when you have a sick or injured animal is feel like you're dealing with numb, brain-dead, emotionless bureaucratic people who don't have an ounce of care for you or your pet. If that isn't obvious to the people who run this business, then they shouldn't be running a pet care clinic. For sure: you should not bring your pet here unless you really don't give a damn about your pet or your time or your costs.My experience with this company was SO bad that I am looking into filing official complaints with the BBB and whatever accreditation body oversees pet hospital facilities in California. Yes, *that* bad. Read Less

My dog was very sick and they just care about hospitalization. Without paying their very high prices they just give you medicine and bye. No further service only care about money. Also, how they treat my little dog wasnt the best. Read Less

I have been here theee times for emergencies. Always great care and compassion. Not so overly outrageously priced like the San Leandro Emergency clinic. Although the staff changes frequently always treated warmly. Read Less

Takes forever at nighttime, but the quality of expertise is excellent. Our cat was beyond saving, but the vet at PETS figured it out & our regular one didn't. Our baby is out of pain, and we know to get a different vet for our surviving cat. Read Less

I had to bring my beautiful puppy here when she had a severe allergic reaction to something. I was fearful that she would die and, to put it lightly, was not in a good mood. The women that work at this facility were kind and caring despite my shortcomings and made me feel as though they truly cared about my dog, as well as every other dog in the facility. Although the high cost added stress to the already stressful situation, I can realize now that they just wanted to take every precaution in order to save the life of my puppy. After leaving her in their care over night I was refunded some money in the morning and my happy-go-lucky pup was returned to me and my boyfriend. Overall I am very pleased with the level of professionalism and quality of service I received. Read Less

Our older cat has been in and out of PETS several times in the last two months, and every time we have been treated extremely well by all of the staff. They discuss all options and issues with us before taking any action; they explain things thoroughly and compassionately; and they take very good care of the animals which are currently hospitalized. At this point we've worked several times with two of the doctors, Dr. MacAllister, and Dr. Sonnenshein, and both of them have been just remarkably helpful and kind. We've also gotten to know several members of the staff quite well, and their genuine concern for and care for our cat has been so reassuring when we've had to leave him there. I certainly can't say it's cheap (what vet is, really?), and it can get quite busy, as they do take emergency walk-ins, but in terms of care and follow-up, I think they're really excellent. Read Less

These nice folks have literally saved our two-year-old Miniature Schnauzer, Schatzie's life twice now. She contracted HGE (look it up) very suddenly. We'd never heard of it, but our baby was so sick. And in the middle of the night! We are enormously grateful for the compassionate care they gave our girl and will never be able to thank them adequately. Read Less

I came home from out of town to find my cat, Cole, suffering from a urethral obstruction. We received fast, friendly, and compassionate service in an emergency situation. They took great care of my baby, and I would recommend them a hundred times over. Read Less

They saved my little kitten Wontons life!!! He had been at Montclair vet all day and they sent him home without giving him his parasite med they said he needed and told me to give it. He immediately threw up violently fecal smelling vomit, and couldn't hold down even a drop. He was worse than when I had brought him in. Went here right away because had great experiences here with two previous pets. They put my kitty on IV meds, gave him nausea and pain medicine and kept him overnight and the next day until he could hold his medicine down. They let us visit him and doctors took time to explain everything. And the price was same as Montclair vet!!! Thank god this place exists. They are life savers and very loving toward animals. With my dog, they diagnosed illnesses previous vets missed and my dog was treated and got better. I can't say enough about them, they are life savers Read Less

My cat Justin was euthanized on Thursday . The whole experience was kindness , sympathy Love . The staff .Sarah Morgan were very helpful in my time of sorrow . I couldn't thank them enough . Everybody who works here were very considerate and kind. Many thanks ! Eardley Read Less

The staff here are wonderful and extremely helpful. You can really tell they care about helping you and your pet. I brought in a female rabbit that I had just taken in. She was abandoned and came with a male. I came home to find she had plucked all her feathers and was bleeding from her genitals. They don't specialize in rabbits, not many places do, but they took her in and were able to find out she was pregnant but she was having complications. The vet was able to get in touch with a vet contact of mine and took her advice and helped saved my little Tonks. They got her through the night so that I could bring her to specialist the next day. She survived the surgery and is now doing well. I like to thank Pets Referral for being professional and doing what they could to help out. Read Less

24 hours - Perfect for late night needs. Went for a booster shot when my pitbull fought with a raccoon. They buzz you in at night for added security. Welcoming staff and counter with tea and coffee. Wait wasn't too long. Offices were clean. Vets took care of my dog without any issues. Bill came up to be $148 for a booster shot, body inspection, and anti biotics.Read Less

We had to bring our dog to PETS due to an emergency, never a pleasant situation. The entire staff was very helpful and friendly. When the doc came back with the horrible diagnosis, which lead to our decision to have our beloved dog put down, PETS and especially Dr. Kathy Lee went above and beyond to accomodate us in a very sensible manner. They brought us to a room with soft light to say goodbye to our dog, let us sit with her as long as we wanted, and then stayed with us until the end. Our dog just peacefully fell asleep and passed away, with us around her. This experience is the toughest thing one has to go through, put Dr. Lee made it so much easier and actually always gave us the feeling that there was no rush, we had all the time we wanted. A very rare experience with any vet we have visited. Dr. Lee rocks. Read Less