Toluca Burbank Dog And Cat Hospital

Dr. Skaar and her staff are amazing. They are always attentive, listen and honest about what is happening with my pets. Animals are the priority not the bottomline/profit. Wish I had found her much earlier in my pethood process. Read Less

About two years ago, I changed from my vet to Toluca Burbank Dog & Cat Hospital based on recommendation. The staff and Dr. Carol Marienthal-Skaar are very professional, show their passion on our beloved animals PLUS their cost are reasonable. Read Less

Awesome first experience. I had no expectations here and I was completely impressed. This is a small clean place with an excellent all around staff. I watched each patient ahead of me receive a thorough check in by a caring office manager who actually walked around to where each person was sitting and obtain a full history of their pet and the reason for their visit. I initially went to TL Animal Hospital because of a doctor (Dr Nunez) I had previously seen and loved, who was from another hospital. He had moved. I'm so glad to have found him again and even better that he landed in such a great little place. The Dr, Vet Tech and reception staff all get 5 stars from me. Thank you for the great experience! Read Less

I really wanted to not only like this vet, but with a new puppy I wanted to build a life long relationship with a vet. This is my third and last visit. The first visit was a well puppy visit 3 days after I brought my new guy home. I had to wait over 45 minutes to see to actual vet, who we saw for less then 10 minutes. The second visit was just for his second round of vaccinations, we waited 40 minutes just for a vet tech to get him and bring him back. There wasn't a vet visit scheduled, which was fine. Now we have waited ?? for his third round of shots (no vet visit). I don't mind waiting a few minutes, even 30-45 if it's an unusually circumstance. My problem is that the receptionist completely ignores people when you walk in, until she's ready to deal with you. Just a 'Hello, be right with you' or even a sign in sheet would be helpful and allows me to know that I'm not completely invisible to you, because that's how you make me feel. I was waiting today as she was checking  in two other dogs. No acknowledgement of me, no way to check in. So I'm standing there for 15 minutes, people are coming and going. A dog comes out of the exam room, and when she's done checking in the 2 dogs, she checks out the woman who left the exam room. It's still standing there, 15 minutes later, and I still haven't been even greeted.  I decided not to continue with this office when I realized they do 'intake' in the lobby as you're sitting in the waiting room and they are behind the desk. I'm not a fan of sharing all my dogs info with everyone else in the waiting room, it happened the 3 times I went in, so I'm assuming it's the norm. I know hippa doesn't apply to pets, but I just don't like sharing all the information with everyone in earshot. I have never been to a vet that didn't do this in an exam room. I can only assume they do it to save time and not take up an exam room (it's a very small practice, I think they only have one or two exam rooms). I get that, but how about asking me to come to the front desk to ask about my pets health and why I'm there. Or have the person come and sit next to me, but shouting info across the waiting room is just not for me. Read Less

Absolutely love my Vet Carol! I bring both of my dogs here and get the most wonderful care. Even in emergency situations they always find time for me. Definitely go above and beyond for my animals . Highly recommended Read Less

I like taking my girlfriend's dogs here for check ups and when they are ill. The doctors and other staff are great. The only thing I don't like is that they won't let us go back to the other room when my dogs are getting vaccines. I am curious to know why they do that. I would want to know what they do to dogs. Wouldn't you? At other vets, they would let us stay with our pets while getting the vaccine. They should change their procedures and let the owners be with their pets even if it is just a simple vaccine. Read Less

I live across the street from this hospital and I gotta say that I am lucky to be that close to such a professional and friendly place whenever one of our pets is feeling down. They have always been prompt with responding and accommodating any situation. After the visit, they always follow up to check up on the pet's health and to see if we are properly following their instructions. They are also available to help whenever we have questions about a recent visit.I highly recommend them for anyone in the area. Read Less

Outstanding service. I've been here 5 or 6 times and every time it has been the same day I made the appointment. Prices are very reasonable and the staff is very friendly. I don't typically review things unless I'm exceedingly happy or disappointed in something. I HIGHLY recommend this vet. Read Less

I recently moved to the area and was looking for a new vet. Dr. Skaar came highly recommended and I was not disappointed. The doctor is thorough and caring and the prices are reasonable. I had my kitten fixed and they called to check up on him the next day. I have since brought my other pets to the practice and am delighted with my find. Read Less

I love Dr. Carol and her fabulous staff. She is extremely knowledgeable and very caring for all of her patients. In all the years I have taken my dogs to Dr. Carol, she never recommended unnecessary testing. Her prices are very reasonable, and she always does what is the best thing for your fur baby. I highly recommend Dr. Carol Skaar. Read Less

Dr Skaar and her staff are amazing. They and kind and considerate and just cool as hell overall. They get busy because they're awesome. Really though, they listen and really dig down to find the issues and the right treatment. Read Less

I love taking my pup there they are so welcoming and know who you are when you walk in. I took my dog in the other day to get fixed and they took great care of him. I highly recommend taking your fury babies there. Read Less

It took me a long while to find a great Vet, but here it is! My dogs are actually comfortable in this office. Service is excellent and personal. Doctor is straight-forward and very knowledgeable. No attempts to hard-sell unnecessary tests/shots/etc.. as you will experience at other places. HIghly recommend this place. Read Less

Have been going here for quite sometime with my dogs. Dr. Skar has great bedside manner, explains thoroughly and is genuine animal lover. Front desk staff could use some more personality but others are great! Read Less

I had been once in this place and never went back. Why? I had a very unforgettable experience in this place. A friend offered me to adopt a very neglected dog. I never had one because of a childhood trauma. I was bitten by a dog when I was a little girl. The bite was so painful that I stayed away from dogs. In spite of this, I was overcome with pity to the dog and decided to take him. Well, who can't say no to this cute puppy in much needed care and attention. Being a novice dog owner, I didn't know where to bring him for check up and grooming. None of family members own any so not sure who to ask. I decided to bring my dog to Petco which did the shots but declined grooming because according to them, my dog is growling at them. They said since my dog is aggressive, I need to bring him to a place where they can sedate him to be able to trim his matted fur. They recommended Toluca Hospital.I dropped off my dog on my way to work. The staff wasn't helpful right from the start. They made me feel that I'm a horrible pet owner without finding out the story behind the condition of the dog. I still left my dog because I don't know back then where else to bring him.Later, I asked a family member to pick up the dog on agreed time. To my horror, he relayed to me that a staff member made a rude remark that he is there to pick up the "nasty dog". He didn't say anything and just left with my dog. I didn't complain either but looking back, I wish I did. Now, that I became a proud dog owner who overcame fear of dogs by adopting a very sweet puppy, that comment still hurts.It is inappropriate considering this is a place that looks after the welfare of animals. Read Less

Dr. Skaar has taken great care of my pets for mostly reasonable rates.  She is also quite the cat whisperer. I have a terror who will claw the face off anyone who is not armed with a slab of raw meat. Dr. Skaar and her staff have somehow charmed my cat into calmly sitting through vet examinations. No one has lost an eye. Sorcery! Read Less

I started taking my retired racing Greyhound to Dr. Skaar a little over a year ago based on the recommendation of the rescue group I adopted my dog from, and the fact that Dr. Skaar had experience with the breed (which has some unusual idiosyncracies in blood composition, etc.). Dr. Skaar herself has always been terrific and caring, but the same cannot be said for her front office staff, and that is the reason I am posting this review and changing vets. On several occasions over the past year when I have gone in to get medication for my dog, or for check ups, the front staff has been brusque, bordering on rude. I always figured they must just be busy and a little impatient, but things came to a head today when my dog was bitten by another dog and had a tennis-ball sized gash in her side. I called ahead to let them know that we were coming, and we got there right before they opened at 8 AM. I waited more than 30 minutes while other dogs were taken back to see the vet. When I finally asked when my dog was going to be seen, I was told there were "patients who had appointments" who were going to be seen before me. I pointed out that my dog's condition constituted an emergency, and asked why it was not being treated as such. All I got was an annoyed stare, and an offer that the vet "might" be free in another 30 minutes. I picked up the phone and called the vet used by the Greyhound rescue organization I adopted my dog through. They took her in immediately and she was in surgery within 20 minutes. I felt more cared for by these relative strangers than I have in over a year at Toluca-Burbank Pet Hospital. Unless and until Dr. Skaar corrects the performance of her front office staff I would NOT recommend Toluca-Burbank Animal Hospital under any circumstances. Read Less

They take good care of my three cats. Do I walk in there and it's all bells and whistles and good times and reminiscing? Nope. But that's not why I go there. I go there....umm.....because....um.....THEY TAKE GOOD CARE OF MY THREE CATS. Do I go there because I feel like they give me a good "deal"? Nope. (But they do have certain days you can go for your pet's regular/annual shots at a nice bundle price). I think they overcharge equally as any other pet vet--so I guess that is to say I reckon they charge the going rate--I call it "reasonably pricey". But the bottom line--which is most important to me, remains true--see sentence #1. Read Less

I just love Dr. Skaar and all the techs here. Dr. Skaar is caring, extremely knowledgeable, COMPASSIONATE and just a great overall vet. These are the hardest working people in town and you will have 100% comfort in knowing your animal is being very well cared for. Just love this place. My neighbor referred me and it was the best referral I've ever had. Wish my own doctors were like Dr. Skaar! Read Less

This place was a great find! Dr. Skaar was fantastic, friendly, and informative. I felt like she was concerned for the immediate needs of my cat and not trying to push any other procedures or agendas (unlike previous veterinarians). And then their pricing for a check-up & antibiotics was CONSIDERABLY less expensive($60) than other vets I've been to see(usually $150). I am very happy with the Toluca Burbank Dog & Cat Hospital and will be returning! Read Less

I have been going to Dr. Marienthal-Skaar for nearly 17 years (two dogs).  She and her staff are without a doubt as friendly and caring as any clinic can possibly be.  They are also extremely, extremely reasonable when it comes to pricing.  I highly recommend this clinic!  B Gurstein Read Less

The best in the biz, very caring and compassionate staff and doctor, she is highly skilled and talented, intuitive and empathic with your pets. Very generous andhonest as well as fair pricing. Very hardworking and diligent staff, her vet techsare also exceptional. Been with her for several years, if it was not for her and herstaff I would not have been given the beautiful gift that is my beloved pet.Can not say enough about how stellar she is as a person and doctor and the kindness and warmth that her staff has extended to me which I really appreciate because the daily demands of a hospital especially dealing with fur babiesis not easy, I think they are truly amazing and I am very grateful for what they do.Absolutely terrific. Read Less

Great service from a caring staff with friendly bed side manner. My experience here was thankfully the complete opposite from another vet I dealt with a day earlier, which I walked out on (see my other reviews). I wasn't overcharged, my vet gave me options for my pet's care and she took time to explain everything in detail before and after treatment was given. I highly recommend trusting your pet's care to Toluca Burbank Dog and Cat Hospital. It's nice to see there are honest businesses still in practice. Read Less

(it's showing five stars, but I put four) I'm only giving it 4 stars because it was only my first visit. But, it was great! Dexter (my dog) and I will definitely be going back there. First of all, I left only paying 30 bucks for a rabbie shot and anal expression. There prices were great and everyone was so friendly. Dr. Brundell is so comforting and sincere. I am very picky about the Vet's for my animals, and this place passed! Reasons for four stars: 1. Free first visit if you rescued your animal. 2. I called today, and I got an appointment today. 3. Gave me advice on how to treat my dog with at home remidies before trying perscriptions. (thats a rare find) 4. Wasn't rushed through, even though I ...... 5. Walked into the office and 11am - then left and got in my car and 11:26am. 6. All around great people. 7. Oh and reasonable pricing for services! Read Less