Airport Pet Clinic

We've been coming to Airport pet clinic for almost 11 years and they've always treated our dogs like members of their own family. We used to have Dr. Napier, but she retired and now Dr. Mouritsen usually sees our dogs. The vet techs are great and Manda always takes great care of our problem child dog. Our older dog loves going to the vet and everyone there knows and loves her. They are always able to get us in the week we call for routine things (nail trims, check out something odd etc)We always appreciate the great service they provide and the honest care given to our pets. Read Less

IF IT WASN'T FOR DR TERRI BURLEY MY DOG WOULD HAVE DIED -- DURING THEIR OFFICE REMODELING MY FEMALE DACHSUND BECAME ILL. WITH ONLY A PHONE CONVERSATION DR BURLEY SUSPECTED PYOMETRA. UNABLE TO CARE FOR MY DOG DR BURLEY RECOMMENDED TAKING MY K9 TO COMPANION HOSPITAL. AS IT TURNED OUT SHE WAS ABSOLUTELY CORRECT. DOCTORS PERFORMED MAJOR PYOMETRA HAVING TO REMOVE HER (OVER 1/2 LB) INFECTED OVARIES -- THANK YOU FOR SAVING BUFFY'S LIFE!! Read Less

I've been using a different vet for years, however one of my dogs became ill over a weekend & my regular vet does not accept appointments then. I called Airport Pet Clinic & they had me bring him in right away & they took great care of my dog. They were also very understanding & knew that it was possible that I would not continue his care with them once his health problem was over. I would recommend them. The staff was very kind & did not rush through any of the procedures or follow-up instructions. Read Less

Dr. Burley is amazing! For over 10 years, our family has brought all of our animals here and they have always taken great care of them! I've never had a bad experience coming here, their staff is friendly and knowledgeable, and their treats up front are delicious! ...though, I think they are for the dogs...We recently rescued a kitten and they were more than happy to fit us in when it was convenient for us. Dr. Burley always takes the time to explain everything in detail, and is very kind while listening. Thank you Airport Pet Clinic! Read Less

Going to the vet is never fun, but it is definitely easier with the nice staff here. I highly recommend Dr. Burley, she's the best! I'm one of those overly anxious moms when it come's to my fur baby's health so I really appreciate the way Dr. Burley moves with me while waiting for test results. She'll answer every little question I have without making me feel silly for asking. Overall her presence is warm and kind and all of my animals really like her! I didn't catch the name of the vet tech who helped us first, but she was great too! Read Less

I take all three of my dogs here. They are very sweet and caring. One particular Tech, named Manda, takes extra special care of my dogs and treats them like they are her own, even when they are whining like little brats, and Dr. Mortisen is fantastic. My dogs (one dog in particular) is not pleasant to work with, but he is treated wonderfully no matter how much he snarls and snorts and snaps. Prices are reasonable, facility is clean and nice, and staff is great. Read Less

Good vets and staff, who care about your pet and your experience. I have been going here for years and no, it isn't all wine and roses. But that is okay, because I have never had a problem that wasn't resolved with an explanation. Dr. Burley is a great vet who is so good with pets. And they are pretty on par money wise, with most other vets. Read Less

I have been taking my Cocker Spaniel to the Airport Pet Clinic for almost 14 years and these people are THE BEST! He's had 2 eye surgeries, and several fox tails taken out of his feet, ears, etc. and they are so kind and so good with him I wouldn't think of taking him anywhere else! I particularly like Dr. Terri Burris. She's a very good vet and explains everything so that you understand what they're going to be doing. Plus their prices are comparable to a few other vets I've spoken with, reasonably priced I'd say! Don't shy away from them because of ONE bad review - because they are honestly very nice and VERY GOOD! :) Read Less

these guys would rather let your pet die than see you if you are not a regular client. run away from this place as fast as you can!!!!  do not go here !!!  do not see the dr. here!!! never use this place if you care about your pet Read Less

AWFUL EXPERIENCE  -  In tears, my daughter and I recently took our 12 yr old dog to Airport Pet Clinic because he suddenly became ill, lethargic, and wouldn't eat; we suspected mushroom poisoning and we told them so.  We were basically told, it's not likely that he was poisoned from mushrooms.  Since he was old, having hip issues, going blind and having trouble hearing we didn't want to spend a lot of money.  They seem to understand.  I'm will try and condense the story.  Vet. did visual exam and took x-rays and told us his x-rays look really good and said they'll get us an estimate.  We were very excited about the news until we were handed an estimate for $630 dollars.  Then we were devastated and said we'd have to put him down.  They bring us a paper to sign which says nothing about price, so I asked.  It was going to cost $140 to put him down. So I said wait, let me talk to my husband.  Then I was told, you are at $295.00 right now if that influences your decision.  WHAT??? I had no idea they were charging for x-rays. We left and had him put down somewhere else for $60.  We left without paying, intending to pay only for the office visit which was $48.00  A week later our younger dog gets suddenly sick with same symptoms.  We took him to a different vet.  They gave him medication a less than 24 hrs was getting better, after a week he was fully recovered.  When I initially looked at the estimate, I only saw the total and was shocked.  After our second dog got sick and recovered I took a closer look at the estimate, turns out the estimate included the same medication given to our younger dog by a different vet, who survived. Given the age of our dog, I don't understand how/why a vet. wouldn't offer a less expensive option.  If we were sent home with the medication it would have been about $150.00, which is less than what they charge to kill him, he may still be alive, like our other dog.  They included the name and cost of the medication before they had a diagnoses for our dog.  The other tests, hospitalization, IV fluids were not needed if they already knew what medication they were going to prescribe.Being a Vet, I'm sure they deal with similar situations on a regular basis.  Why wouldn't they offer more than one option.  I felt like, if you loved your dog you would spend the money on him.  I've emailed twice and asked why no other options were not offered. I received a reply, but no answer to my question. Read Less

We have a special needs dog (some aggression towards other dogs and to people if touched the wrong way) we haven't taken to any vet since we never had a good experience (they always told us how bad our dog is and that he needed some serious training!)The staff of airport vet clinic is totally different! so friendly, they treated him very well and lovely! You really get the feel they do the job because they love animals, no matter what kind! They won't try to sell you anything more than actually needed. The prices are really reasonable too. Highly recommended! THANK YOU :-) Read Less

I've been using this vet clinic for almost nine years now. My first visit was shortly after I adopted my first kitten. (who will be celebrating her ninth birthday this month) They were very helpful in treating her for worms and giving her a general check up.They send friendly reminders in the mail when her vaccines are due. They were always accommodating when I didn't have a carrier for her and allowed me to use a side entrance to avoid dogs in the lobby. They are rarely busy when I go in which keeps the stress level down for my cat. The vets/techs are always very nice and offer helpful advice. They were happy to trim her nails for me after an unfortunate nail-trimming incident at home where she expressed her anal glands. (If you've never experienced that odor, it is nothing like you could ever imagine!)My only complaint would be a lack of communication during one visit. My cat had ongoing issues with vomiting and explosive diarrhea. They took her in the back to draw some blood for a blood panel. Everything went fine; they said she took it like a champ. The next day, I discovered a large spot on her neck that was missing hair. They forgot to tell me they shaved her neck for the blood draw. Not knowing this, I kind of freaked out thinking she had severe hair loss.I have since moved from Cameron Park and no longer use them for my primary vet care, but I may be returning soon for my newest rescue kitty who has been experiencing breathing issues. Read Less

I have now been to 3 different vets, yes he is older dog, and yes isn;t great at being looked at, however for the most part it makes one wonder just what Davis is teaching it new vets? mostly it is all about additional dollars?? clearly some compassion would be appreciated and if you aren;t a dog person please do me a favor and get someone that is, is amazing those that specialize in cats!!! and they take on a dog with issues!!! then it is the prescription dog food?? seems he got sicker?? now I am doing it myself and trying like crazy to find a caring vet, good luck with that no rating after reading this review I will not be taking my little guy he doesn;t need additional pain Read Less

We took are dog here for the first time to get her shots done and to have her hip X-ray since she has been having a lot of pain. First thing I noticed was the smell, it didn't stink like all the other vet offices it is super clean and the staff are great.  They took such good care of my dog, came up with a treatment plan the works for her and my wallet.  The best part is when we adopted her she had a gimp foot but it never bothered her but they did a free X-ray on it so we could she that it had been broken in her passed and just healed wrong.  But thanks to this great staff my dog is pain free, we are moving to rancho but I will still be coming to this vet! Read Less

I have 2 dogs that have been going here for years. The place is clean and the people are friendly. The dogs like to go here. They get excited when I make the turn on to Alhambra. Thanks for all the help. Read Less

I took my 10 week old puppy in for this 2nd shots. They spent a lot of time with us and the vet was great. Gave him his heartgard, offered me the cheaper generic to have a chose, and frontline. Very affordable and so far it is a great place. Hope it continues. Read Less

Took our new kitten in for vaccines this week.  It was our first experience with Airport Pet Clinic and i must say they have a great staff.  Appointment was easy to schedule and they were able to quote me vaccine prices before the visit.When I arrived, they were ready to see us and very friendly.  The vet tech and the doctor answered all my questions and gave me lots of advice as a new pet owner.  While I only scheduled for vaccines I feel like I got a whole lot more out of the visit. They even showed me how to trim his nails. Read Less

Yesterday's visit was my last visit to this place. My cat was very frightened and the vet thought it would be a good idea to put a rope around her neck to pull her out from a corner she was hiding in. The vet also made the comment that my cat was being stupid and that she should be sedated for future exams. My suggestion is that they all need to take a course on how to effectively calm an animal or maybe they should not be practicing veterinary medicine. Read Less

By far the best!  From the office staff to the Vet's, they genuinely care for your pet!  I took my cat here for years, until it came time to say goodbye.  From routine to urgent visits and all sorts of medical issues, this office will treat your pet and you with nothing but respect and kindness!  I can't say enough good things and that I genuinely appreciate everything they did for my cat, through to the end! Read Less

Nice folks who genuinely care for your pet. We've been taking our dogs here for years and have always had a good experience. Luckily it's been for simple services like checkups and vaccinations, but I know they also handle the more serious issues like snake bites and injuries. Hopefully we'll never have to experience those services, but it's good to know they are able to handle those too. Read Less

Dr. Mouritsen was able to examine my dog Hooch immediately at 8:30 on a Saturday morning.  As it developed Hooch had a fatal incident and was gone in 90 minutes.  Dr Mouritsen presented the alternatives and reduced the guilt over letting nature take its' course.  Dr and staff at Airport Pet Clinic were patient and sympathetic the whole time.  I thank them for their empathy, they really care about our pets. Read Less

Dr. Burley and her staff are amazing! I have 2 cats and 3 dogs that all go to Airport Pet Clinic for their annual visits and the seasonal foxtail removal from wherever my dogs manage to store them, ears, nose, paws, etc. I have been around to a lot of vets and Airport is the best quality at the best price for me. Whatever they're doing, it works!Read Less

We have been taking our dogs there for a couple of years now. Vet and staff seemed great. Our dog hated the vet and seemed to like this place more then others. \n\nOur dog was diagnosed with cushings. The vet was extremely helpful in taking her time to explain things and answer our questions even when we needed to ask again. We started our dog on meds and followed the directions from the vet to contact them on her status since we would have to stop for test. I called every other day and after two weeks received a call from vet to check in. She had no knowledge of us calling( you would think in a serious condition they would leave notes or something??? I realize we aren't the only people going there, but this dog is family to us I would except her to her life to be viewed as important) We stopped meds brought her in following day as directed. She had a limp going in. When picking her up no one could answer why. No one even notified the vet when I spoke to her later and informed her of this. She stated there were no notes. We were told this was addressed with the staff which is what I would expect so that was ok. Unfortunitly she passed away though I hold some what hard feelings towards the vet staff I cannot entirely blame this on them. We received a nice card and letter though our dog is a she and someone couldn't take a few extra minutes to change the ""HE's"" to ""SHE's"" this struck me as sorta insensitive since I myself am in customer service I would except a little more sensitivity to the situation.\nI feel the staff and vet their are extremely nice and they work with us on payments since the whole month of this cost us a lot of money. I feel like our dog would've lived longer not following their orders or working with them. Not sure where to go right now and why I thought I would check reviews from others. \n\n*Though you might have had a great experience there and no problems try to respect that others might not have had the same sorta experience and have lost members of our family during their treament there! Read Less

Having relocated from the ""Big City"" It was so nice to find a new vet in Dr Burley who has a staff who treats you like family and maintains such a high degree of professionalism with absolute stellar customer service!\nDr Burley and the staff really went the extra mile to address all of our concerns, giving us all of our options in such and empathetic way and not overloading us with exorbitant charges. Our applause goes out to this extraordinary Pet Clinic! They are our vet clinic for life! Read Less

The Airport Pet Clinic has always treated our animals and us as part of their extended family. Personal service and knowledgeable information is always available with any visit or phone call. Dr. Burley was responsible for one of our Great Danes to see 14 1/2 years of life. We have another girl who just turned 12 under APC's care. Our other Girls are 3 and 6 and we expect many more years of companionship from them under Dr. Burley's dedicated careing veternary service. Read Less

I breed Great Danes, and I've been taking my dogs to Dr Burley for about 5 years -- and I wouldn't go anywhere else. She's compassionate and confident and involves me in all of my dogs' healthcare decisions, offerring options and choices and taking all the time necessary to make sure I understand. She treats me as an equal, and is open-minded about treatment ideas based on my own research. Dr Burley's willingness to consider my input and experience as a breeder is invaluable. Read Less

Most people who are this upset with a business, usually contact it in person or by phone to notify them of a complaint and discuss the problem. As I, the owner Vet, have no recollection of recently telling someone that their pet was going to die if it didn't get thousands of dollars worth of care, I would like to know who you are to verify the situation as you describe it and to learn from it if possible. \nPlease contact either myself or office manager. Read Less

If your dogs were in ""perfect health"", why were they at the vet? I guess its a case of never letting the facts interfere with a good story. Its clear you have an axe to grind.\n\nFortunately, there are those of us that actually know firsthand that Dr Burley and Airport Pet Clinic is a first class veterinary practice.\n\n Read Less

The service and staff at this clinic were above and beyond my expectations! From the front desk receptionist, the vet's assistants, and our vet, these people are just wonderful. I would never hesitate to take my beloved pup to them for anything he needs. He's had two eye surgeries done at this clinic and both were done very professionally, and they treated my ""baby"" like he was one of their own. I'll always go back to them because they showed great care and understanding, both to my dog AND to me, as I was very anxious about the surgeries, but they took the time to explain everything to calm my nerves. They reassured me with the loving care and compassion that they showed to me and my ""baby"". \nThanks! You people are the best! \nI would highly recommend them for anything from a simple rabies vaccination to a surgery, you can trust your pet with these people! Read Less

We have been a loyal customer of the Airport Pet Clinic since 2000. Today we called to make an appointment for our dog after being out of the area. Airport Pet Clinic refused to see us due to a very small past-due bill that was filed in our Chapter 13 Bankruptcy plan for repayment. In a harsh tone, the woman representing Airport Pet Clinic informed me via telephone that our account had been closed and the charge was written off and they would not allow us to return. I offered to pay the past due amount and of course, the vaccination/heart worm check at the time of the appointment, but neither were accepted.\n\nDr. Gallant had always welcomed us and our various animals. He is a kind and caring veterinarian. Unfortunately the business focus does not appear to be about animals ... or money. Read Less