VCA Lakewood Animal Hospital
Cerritos, California
General Info
Lakewood Animal Hospital has been offering a wide array of veterinary services to pets and pet parents in the Cerritos area for over 40 years. You can count on us for preventive care for your pet...full medical, surgical and dental services...and dedicated laboratory and pharmaceutical services. Each time we examine and treat your pet, you'll find that we offer you the expertise of a national veterinary leader, with the care and thoughtfulness of local vets who are proud to serve your community.
We are an American Animal Hospital Association (A.A.H.A) accredited hospital. We offer new puppy and kitten packages, dental packages, and microchipping. We accept Veterinary Pet Insurance.
Open 24-hours 7 days a week! Walk-ins are welcome!
Additional Services/Information:
24-hour emergency service available
A.A.H.A accredited
New Puppy and Kitten packages
Veterinary Pet Insurance
Serving the community for over 40 years
Full-service veterinary hospital
Boarding
Grooming
Reviews
Esther Serrano
19 Jun 2023
REPORT
6/18/2023. Truly these VCA Veterinarians doctors, vet technicians and staff are so loving and caring and a blessing to all families who are pet owners. I took my Topazio, my queen on June 18 around ...
6/18/2023. Truly these VCA Veterinarians doctors, vet technicians and staff are so loving and caring and a blessing to all families who are pet owners. I took my Topazio, my queen on June 18 around noon because she was stung by a bee when my husband took her walking and was having very bad reactions. Within 15 or 20 minutes of getting g stung she threw up and was having breathing difficulties. We rushed her to VCA because they have helped us before with other pet emergencies. They took her in right away and stabilize her, gave her medicationand monitored her till it was safe to send her home. They told me about fair pricing and were very compassionate when I couldn't find my license and care credit card. They kep telling me to not worry they took my word I had the funds to cover the vet expenses. After I calmed down I paid but my Topazio was given the great care she beeded. Thank you soooo much. Jehovah God bless you all for your terrific job. Now, she is back to her normal self. We thank you greatly and appreciate all your hard work. I highly recommend VCA to everyone with emergencies and non emergencies.
Linda Carrillo
30 Apr 2022
REPORT
I never thought I would have to write a warning as I am compelled to do. Yesterday, April 28, 2022, I took my Bengal cat, Hunter to go for his annual dental cleaning, which I was recommended to do by ...
I never thought I would have to write a warning as I am compelled to do. Yesterday, April 28, 2022, I took my Bengal cat, Hunter to go for his annual dental cleaning, which I was recommended to do by the Vets at VCA to keep Hunter living a long and healthy life. One could imagine my shock to receive a call just a little 2 hours after dropping my poor kitty off stating he had gone into cardiac arrest and they are performing CPR. My heart stopped, this can't be, not my Hunter who's been healthy and taken regularly for his vaccines and wellness exams. He had been through this cleaning procedure twice already.
This procedure has less than a 1% mortality rate. I did everything I was suggested to do to keep my baby happy and healthy, he wasn't only a pet, he was a member of my family. He was treated as a son, a brother to our Yorkie, Leo, and a cousin to Zero. To be told I would get a call back in 10 mins to confirm his death because it wasn't looking good. Why did you stop calling me and not do everything in your power to save Hunter as I always asked!!
I get the return phone hoping for a miracle that there was a mistake and my Hunter is fine. Unfortunately, I get the call that says Hunter is gone and how you would like to dispose of his body. F$&* You, dispose of my Hunter's body like he is a nothing?! Through the shock and tears and asking how could this of happened as he was a healthy cat, what did they do differently, why did this happen. The response I am given "I honestly don't know what happened, but remember there is a risk with anesthesia". You jerk, you and the rest of the staff recommended this procedure to elongate his life not strip him away from me so soon!
I ultimately get the lovely invoice for $330+ for the CPR that didn't work and the $179 charge for the private cremation so I can pay the respects that a cat like Hunter deserves.
From all this please take away the following:
DO NOT Bring your pets to this hospital, it has changed from the once 5-star review I left 4 years ago to today, and it was hard to price to pay. Nothing will ever fill the void in my heart and of my family now that Hunter is gone.
I don't wish this experience on any pet owner. Please find a new vet that shows true compassion, respect, and concern for our pets who are part of our families.
Norma L Celis
13 Nov 2021
REPORT
Thank you for the card. Meant the world. Brought tears of joy to our family. Thank you for your service, hard work, and dedication. A special thank you to Gilbert and the doctor (female woman) whom wa...
Thank you for the card. Meant the world. Brought tears of joy to our family. Thank you for your service, hard work, and dedication. A special thank you to Gilbert and the doctor (female woman) whom was very caring and supportive in this process. God bless you guys.
jena zarza
14 Jun 2018
REPORT
The staff here is caring and considerate during stressful situations. They are honest about wait times and very up front about pricing. They also take rapid response seriously and are detailed with in...
The staff here is caring and considerate during stressful situations. They are honest about wait times and very up front about pricing. They also take rapid response seriously and are detailed with intake information.
Meaghan Smith
28 May 2018
REPORT
I have mixed feelings about this place. Been going here since I moved to town four years ago. Sometimes it’s easy-peazy and I walk away loving it. Other times I walk out and wish I’d never gone there....
I have mixed feelings about this place. Been going here since I moved to town four years ago. Sometimes it’s easy-peazy and I walk away loving it. Other times I walk out and wish I’d never gone there. Some of the staff are amazingly friendly and helpful, and others are very rude.
I’ve taken my dogs to vets that offer both routine care and emergency services for as long as I’ve been a pet parent, and I’ve never had such a hard time getting in for basic things like vaccines. I don’t think their staffing model works well for balancing routine visits with emergency care. It’s also been getting pricey.
Akon Anyiam
15 May 2018
REPORT
I had my dog groomed at this place. Staff were super friendly, the place is clean and neat. Most of all they took good care of my dog. I board him at this location. This was my first time using their ...
I had my dog groomed at this place. Staff were super friendly, the place is clean and neat. Most of all they took good care of my dog. I board him at this location. This was my first time using their grooming service and it was a great experience
Joe Leon
14 May 2018
REPORT
went Saturday night when I thought pet cat was dying. Dr took vitals and put pet in room, vitals stable. But they forgot about her. People arriving after me were signed in, crossed off and left. Dr to...
went Saturday night when I thought pet cat was dying. Dr took vitals and put pet in room, vitals stable. But they forgot about her. People arriving after me were signed in, crossed off and left. Dr took in friends" he had not seen in a long time". I asked for my cat and left. I did get a "sorry". I am totally disgusted with their effort.
Avianna McGrath
24 Apr 2018
REPORT
Slow. So. Slow. Almost 3 hours before me and my dog were seen, and I came in at 830 on a Monday night. I felt bad for another family in the lobby, they had been here so long the vet asked if they coul...
Slow. So. Slow. Almost 3 hours before me and my dog were seen, and I came in at 830 on a Monday night. I felt bad for another family in the lobby, they had been here so long the vet asked if they could administer a shot to ease the pain for their dog until they could be seen. I’m thinking, how convenient, you take your time and charge for pain medicine until the dog is seen. How is that their fault? It’s not like the family would say no. So dissatisfied.
Dani Elledge
23 Apr 2018
REPORT
They take super good care of my pets. But too much "suggest a sale", and they have become super expensive. It's your pet, so you'll pay any amount. I think they realize this, if you know what I mean.
L'lia E. Thomas
23 Apr 2018
REPORT
Excellent care and customer service. I appreciate how patient and understanding they are about the financial aspect. They have options so that you don't necessarily feel financially burdened.
Robin Doronn
21 Apr 2018
REPORT
Checked in at 8:15pm with a limping panting drooling dog. Filled out paperwork was evaluated by a tech . Informed staff the dog is aggressive and needs to be isolated from other waiting dogs . Was t...
Checked in at 8:15pm with a limping panting drooling dog. Filled out paperwork was evaluated by a tech . Informed staff the dog is aggressive and needs to be isolated from other waiting dogs . Was told to wait in the car and someone would come for us in about an hour. 9:30 no come out - I leave the dog in the car and go inside. Same people in waiting room same staff - I ask if I’m forgotten- “let me go see, we wouldn’t forget you” (yes I know you did) your next on the list if no emergencies come in. Stood in lobby and hear the desk staff say they forgot someone (I’m guessing me). And at 10:15pm Call a client at home and ask if they want CPR done on their dog oh in case of emergency. When she hung up the clerk said,”wow, she was really scared “. No these people will not treat any animal of mine
Gene Whitaker
17 Apr 2018
REPORT
Took excellent care of my emergency with one of my dogs. Staff is helpful and considerate of your feelings and the care of their patients. I recommend them to anyone.
There were very careful to expla...
Took excellent care of my emergency with one of my dogs. Staff is helpful and considerate of your feelings and the care of their patients. I recommend them to anyone.
There were very careful to explain everything that needed to be done and alternate treatments.
InternetMarketer X
23 May 2017
REPORT
Usually good expce here, and staff is great and compassionate. Only complaint is waits can be long even w appt and sometimes I feel the docs are recommending tests and labs too much
Sandra OLeary
15 May 2017
REPORT
I have been going to VCA lakewood for the last few years and I do like the doctors there but you can't see one if you can't get past the staff. Came in with my sick dog and the staff treated us ter...
I have been going to VCA lakewood for the last few years and I do like the doctors there but you can't see one if you can't get past the staff. Came in with my sick dog and the staff treated us terrible . We left after 1.5 hrs without treatment.
Englande Taylor
4 May 2017
REPORT
I enjoy the staff and they took good care of my beautiful 3pound Chihuahua after being hit bye a car., They are very loving and caring it's not all about the money in their eyes... My dog is up and b...
I enjoy the staff and they took good care of my beautiful 3pound Chihuahua after being hit bye a car., They are very loving and caring it's not all about the money in their eyes... My dog is up and back walking and playing thanks to Dr.Paul and I can't remember her other surgeon. I can't remember her doctor but they are so sweet... Me and Lil Mama Love them all..Thank you for all you have done.. You blessed me to be able to see my dog grow..
Stephanie Boettcher
27 Apr 2017
REPORT
I had to take my friend there because her dog had an emergency and they were very kind and helpful and the dog recovered nicely
Justin Watkins
12 Apr 2017
REPORT
One of the best animal hospitals I've ever experienced. When I first went, the entire staff greeted myself and my cat as long time friends and took the best of care of my little buddy.
Theresa Sherman
12 Feb 2017
REPORT
Thank you Lauren, Dr. Campos, April, Thereza and fellow staff. From the moment my sister and I walked through the doors with my beloved Nullah, we had a good feeling. Professional, thorough, compassio...
Thank you Lauren, Dr. Campos, April, Thereza and fellow staff. From the moment my sister and I walked through the doors with my beloved Nullah, we had a good feeling. Professional, thorough, compassionate, flexible, clean, comfortable, intelligent, reasonable prices, convenient, etc... Each of you allowed my heartache to focus on Nullah, I'll forever be appreciative.
Majo Oona
5 Jan 2017
REPORT
"I'm not trying to rip you off". This is what the vet said to me three times during the visit. If the vet keeps saying this, what does that say?
I took my dog in because I am worried she may have an ...
"I'm not trying to rip you off". This is what the vet said to me three times during the visit. If the vet keeps saying this, what does that say?
I took my dog in because I am worried she may have an obstruction in her gut. Basically I wanted to her to get an x-ray. The vet told me it is $350 for one plain x-ray- followed by "for $30 more we can do a lot more tests and it will include the exam fee". All the other tests would not have really been useful. My take is that this is VCAs way of getting people to pay- grossly overcharge for what the animal needs and then do the sell of "for $30 more we will do more tests". I guess this is the more subtle manipulative marketing scheme. I don't blame the vet, he is part of the VCA system of playing on the worries of pet owners to get them to pay for tests the animal doesn't need. I have pet insurance and I have the funds to pay, but I will not be buying into the VCA scheme of manipulation even if the staff says "I'm not trying to rip you off."
Jessica Carr
28 Dec 2016
REPORT
I'm not even mad about the overpricedness but at least they should pretend to be urgent if they're supposed to be an Emergency pet hospital! The wait was just ridiculous, and the vet should educate pe...
I'm not even mad about the overpricedness but at least they should pretend to be urgent if they're supposed to be an Emergency pet hospital! The wait was just ridiculous, and the vet should educate pet owners on the illness or injury of their pet, instead of selling us options and giving us prices.
My five year old dog had a moderate to severe seizure for the first time so we rushed him here in case it was a stroke and to see what was going on. I got there at 3:30 didn't get home until 7 and all they did was charge us $440 for An x-ray and blood work, because he "appeared to look fine" by the time we got there ... awhile I came in like a wrecking ball with 5 concerned people with me; expecting at least semi urgent care.. they just made us sit there for hours and when we finally saw the vet, he didn't even give us advice on how to go about handling the situation incase a seizure occurred again, (which is most likely& he even said that) I literally had to pull information out of him. They're all about the money here which is sad considering they're dealing with helpless sick animals that can't pull out their own wallets and swipe their card to get themselves looked at and helped out.
I only recommend this place if it's your last resort and it's a legitimate emergency and their the only ones open.
Jacqueline Cruz
4 Nov 2016
REPORT
I am sad to say I lost my pitbull spike 3 days ago but the staff here were very helpful. The graveyard staff helped him from basically being dead to showing life again, he was lifting his head and try...
I am sad to say I lost my pitbull spike 3 days ago but the staff here were very helpful. The graveyard staff helped him from basically being dead to showing life again, he was lifting his head and trying to get up. The morning staff continued what the graveyard staff was doing but it was only so much they could do, spike had to do the rest and he was tired. Unfortunately my baby passed away but I am grateful he was warm and around people who were taking care of him, they also let me see him as many times as I wished and I thank God I got to see him one last time before he was taken from me.
Foga Fiu
20 Jun 2016
REPORT
My sisters and I heard a stray dog being attacked outside of our house and seen she was badly injured so we rushed her to a 24 animal hospital and this was the closest that popped up. So we took her t...
My sisters and I heard a stray dog being attacked outside of our house and seen she was badly injured so we rushed her to a 24 animal hospital and this was the closest that popped up. So we took her to this hospital and they wanted to charge us $3,000 for surgery,laceration,whatever they chose to have us pay for. I am a student so I have loans and a car to pay for to get to school and back. However, I wasn't approved for their credit which I tried to fill out to help the dog. Since I couldn't do much, I asked them if they can drop some charges to fix the actual serious problem of at least stitching her up since they said "she's not in any serious damage, it didn't puncture anything major" ..so after the doctor just told me that, the nurse came back in and said a whole different thing . Basically, they just wanted to keep adding exams after exams for no apparent reason. They knew all they could've done was stitch her up since she wasn't bleeding out, it was just an open wound.
They placed this poor stray dog in an insignificant category since it was a "stray" dog and not my own pet. How are we supposed to care and love for these animals if places like these care more about money? They couldn't even give anything for pain, something to help the dog.
We ended up paying $202 for an emergency exam ..and that was about it ..
Thank you for absolutely nothing ! The vibe in their animal hospital wasn't a positive one.I didn't feel any comfort from them whatsoever .
Thank you to the nurses who looked like they wanted to do more but they couldn't. To the doctor who had no remorse for a stray dog, "There's no better feeling then giving the absolute best service to any animal, even if it considers free service or giving the most accurate payment for the service, in which I honesty don't think you know anything of since I can obviously tell you love money".
I basically carried the poor stray dog out of the hospital in the same conditions I carried her in with.
DO NOT TAKE YOUR ANIMALS HERE!
Faye Baker
7 May 2016
REPORT
Professional, kind, and efficient, are only a few words to describe the staff and VCA Hospital. I took my baby Schnauzer there because he was having trouble standing. Immediately Dr. Young and the sta...
Professional, kind, and efficient, are only a few words to describe the staff and VCA Hospital. I took my baby Schnauzer there because he was having trouble standing. Immediately Dr. Young and the staff found that he had swallowed a quarter and needed to have it removed. With the utmost care and kindness they found the problem, diagnosed it, and suggested surgery for him in less than an hour. My baby is having surgery today. We pray that all goes well and he's back at home soon. Thank all of you at VCA, I recommend you highly to all people who really LOVE their pets!
Sammie Marie
2 May 2016
REPORT
Best Animal Hospital Around. Great Staff, 2 In Particular Vanessa & Ms.Young They Helped Me With My Pup. They Did An Amazing Job & Gave Me Great Advice. I Appreciate What They Did For Me.. Anybody Nee...
Best Animal Hospital Around. Great Staff, 2 In Particular Vanessa & Ms.Young They Helped Me With My Pup. They Did An Amazing Job & Gave Me Great Advice. I Appreciate What They Did For Me.. Anybody Needing A Place To Go To For Your Pets This Is The Place.
I Would Say One Of The Receptionist Is Very Rude & Seems Like She Hates Her Job Other Than That I Had A Good Experience.
Melanie Price
18 Apr 2016
REPORT
If I could hit the NEGATIVE BUTTON I would. This place only cares about money. Please take your pet somewhere else. I took my 11wk tea cup yorkie here and begged them to help him After my daughter was...
If I could hit the NEGATIVE BUTTON I would. This place only cares about money. Please take your pet somewhere else. I took my 11wk tea cup yorkie here and begged them to help him After my daughter was playing with him and tripped over him on accident. They took my puppy to back while they took me to a room and demanded money before they can work on him. I asked for payment plans, I told them what i could afford and it wasn't good enough. After 1 hr of debating Dr comes in and tell me he will pay for puppy bills if I would give him up, that he would care for him, that he wanted him... I said I couldn't we loved him. How do you give up a member of the family? And that's not the worst part he threatened he should call animal control but he wouldn't because he knows it a accident . He wanted my dog so bad he made silent threats and that's when I knew to take my dog and go. Well he called Animal Control for cruelty my poor daughter was sooo traumatized it was sad
She didn't want to hurt him. He told animal.control my daughter kicked the dog. My boyfriend saves 1,200 for that puppy , why would we hurt him. Hes a family member. PLEASE PLEASE GO SOMEWHERE ELSE. DON'T BRING YOUR ANIMALS HERE. ALL THEY CARE ABOUT IS MONEY MONEY MONEY
Vixcyn T. Don
17 Feb 2016
REPORT
I am a first time pet-parent and the VCA Lakewood has been nothing short of wonderful with caring for my furbaby as she grows. The staff is friendly, knowledgeable & helpful.... they even remembered m...
I am a first time pet-parent and the VCA Lakewood has been nothing short of wonderful with caring for my furbaby as she grows. The staff is friendly, knowledgeable & helpful.... they even remembered my son and Leia at our second visit. Our doctor is amazing at explaining things to me, especially when Leia does something that unnerves me & he is very patient and kind. You couldn't pay me to trust my baby's care to another vet.
Ariana Gurrola
23 Oct 2015
REPORT
This pace should be shut down! My daughter took her puppy in and was diagnosed with Parvo (was after hours) was told would cost at least $5k since they could not afford that, the only option was to pu...
This pace should be shut down! My daughter took her puppy in and was diagnosed with Parvo (was after hours) was told would cost at least $5k since they could not afford that, the only option was to put him down. My daughter said the most they could pay was $2000 here's the shocker!!! They told her didn't want to see him die so they offered to treat the dog for FREE but the puppy was no longer hers and she was not allowed to call and check on him. They told her that they already had someone who would adopt him. Craziest thing I have ever heard! They treat for free yet wouldn't accept her $2000 Sounds to me like they just wanted the puppy. It was a white Maltese /Pomeranian. After all this we find out that they could have given her an IV to go home with and then take him to a regular vet in the morning! DON'T GO HER...THEY WILL RIP YOU OFF AND TAKE YOUR DOG
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(562) 926-3600
10701 South Street
Cerritos California 90703
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08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
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08:00AM-18:00PM
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VCA Lakewood Animal Hospital
Cerritos, California
10701 South Street
Cerritos California 90703
General Info
Lakewood Animal Hospital has been offering a wide array of veterinary services to pets and pet parents in the Cerritos area for over 40 years. You can count on us for preventive care for your pet...full medical, surgical and dental services...and dedicated laboratory and pharmaceutical services. Each time we examine and treat your pet, you'll find that we offer you the expertise of a national veterinary leader, with the care and thoughtfulness of local vets who are proud to serve your community.
We are an American Animal Hospital Association (A.A.H.A) accredited hospital. We offer new puppy and kitten packages, dental packages, and microchipping. We accept Veterinary Pet Insurance.
Open 24-hours 7 days a week! Walk-ins are welcome!
Additional Services/Information:
24-hour emergency service available
A.A.H.A accredited
New Puppy and Kitten packages
Veterinary Pet Insurance
Serving the community for over 40 years
Full-service veterinary hospital
Boarding
Grooming
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Esther Serrano
19 Jun 2023
6/18/2023. Truly these VCA Veterinarians doctors, vet technicians and staff are so loving and caring and a blessing to all families who are pet owners. I took my Topazio, my queen on June 18 around ...
6/18/2023. Truly these VCA Veterinarians doctors, vet technicians and staff are so loving and caring and a blessing to all families who are pet owners. I took my Topazio, my queen on June 18 around noon because she was stung by a bee when my husband took her walking and was having very bad reactions. Within 15 or 20 minutes of getting g stung she threw up and was having breathing difficulties. We rushed her to VCA because they have helped us before with other pet emergencies. They took her in right away and stabilize her, gave her medicationand monitored her till it was safe to send her home. They told me about fair pricing and were very compassionate when I couldn't find my license and care credit card. They kep telling me to not worry they took my word I had the funds to cover the vet expenses. After I calmed down I paid but my Topazio was given the great care she beeded. Thank you soooo much. Jehovah God bless you all for your terrific job. Now, she is back to her normal self. We thank you greatly and appreciate all your hard work. I highly recommend VCA to everyone with emergencies and non emergencies.
Linda Carrillo
30 Apr 2022
I never thought I would have to write a warning as I am compelled to do. Yesterday, April 28, 2022, I took my Bengal cat, Hunter to go for his annual dental cleaning, which I was recommended to do by ...
I never thought I would have to write a warning as I am compelled to do. Yesterday, April 28, 2022, I took my Bengal cat, Hunter to go for his annual dental cleaning, which I was recommended to do by the Vets at VCA to keep Hunter living a long and healthy life. One could imagine my shock to receive a call just a little 2 hours after dropping my poor kitty off stating he had gone into cardiac arrest and they are performing CPR. My heart stopped, this can't be, not my Hunter who's been healthy and taken regularly for his vaccines and wellness exams. He had been through this cleaning procedure twice already.
This procedure has less than a 1% mortality rate. I did everything I was suggested to do to keep my baby happy and healthy, he wasn't only a pet, he was a member of my family. He was treated as a son, a brother to our Yorkie, Leo, and a cousin to Zero. To be told I would get a call back in 10 mins to confirm his death because it wasn't looking good. Why did you stop calling me and not do everything in your power to save Hunter as I always asked!!
I get the return phone hoping for a miracle that there was a mistake and my Hunter is fine. Unfortunately, I get the call that says Hunter is gone and how you would like to dispose of his body. F$&* You, dispose of my Hunter's body like he is a nothing?! Through the shock and tears and asking how could this of happened as he was a healthy cat, what did they do differently, why did this happen. The response I am given "I honestly don't know what happened, but remember there is a risk with anesthesia". You jerk, you and the rest of the staff recommended this procedure to elongate his life not strip him away from me so soon!
I ultimately get the lovely invoice for $330+ for the CPR that didn't work and the $179 charge for the private cremation so I can pay the respects that a cat like Hunter deserves.
From all this please take away the following:
DO NOT Bring your pets to this hospital, it has changed from the once 5-star review I left 4 years ago to today, and it was hard to price to pay. Nothing will ever fill the void in my heart and of my family now that Hunter is gone.
I don't wish this experience on any pet owner. Please find a new vet that shows true compassion, respect, and concern for our pets who are part of our families.
Norma L Celis
13 Nov 2021
Thank you for the card. Meant the world. Brought tears of joy to our family. Thank you for your service, hard work, and dedication. A special thank you to Gilbert and the doctor (female woman) whom wa...
Thank you for the card. Meant the world. Brought tears of joy to our family. Thank you for your service, hard work, and dedication. A special thank you to Gilbert and the doctor (female woman) whom was very caring and supportive in this process. God bless you guys.
jena zarza
14 Jun 2018
The staff here is caring and considerate during stressful situations. They are honest about wait times and very up front about pricing. They also take rapid response seriously and are detailed with in...
The staff here is caring and considerate during stressful situations. They are honest about wait times and very up front about pricing. They also take rapid response seriously and are detailed with intake information.
Meaghan Smith
28 May 2018
I have mixed feelings about this place. Been going here since I moved to town four years ago. Sometimes it’s easy-peazy and I walk away loving it. Other times I walk out and wish I’d never gone there....
I have mixed feelings about this place. Been going here since I moved to town four years ago. Sometimes it’s easy-peazy and I walk away loving it. Other times I walk out and wish I’d never gone there. Some of the staff are amazingly friendly and helpful, and others are very rude.
I’ve taken my dogs to vets that offer both routine care and emergency services for as long as I’ve been a pet parent, and I’ve never had such a hard time getting in for basic things like vaccines. I don’t think their staffing model works well for balancing routine visits with emergency care. It’s also been getting pricey.
Akon Anyiam
15 May 2018
I had my dog groomed at this place. Staff were super friendly, the place is clean and neat. Most of all they took good care of my dog. I board him at this location. This was my first time using their ...
I had my dog groomed at this place. Staff were super friendly, the place is clean and neat. Most of all they took good care of my dog. I board him at this location. This was my first time using their grooming service and it was a great experience
Joe Leon
14 May 2018
went Saturday night when I thought pet cat was dying. Dr took vitals and put pet in room, vitals stable. But they forgot about her. People arriving after me were signed in, crossed off and left. Dr to...
went Saturday night when I thought pet cat was dying. Dr took vitals and put pet in room, vitals stable. But they forgot about her. People arriving after me were signed in, crossed off and left. Dr took in friends" he had not seen in a long time". I asked for my cat and left. I did get a "sorry". I am totally disgusted with their effort.
Avianna McGrath
24 Apr 2018
Slow. So. Slow. Almost 3 hours before me and my dog were seen, and I came in at 830 on a Monday night. I felt bad for another family in the lobby, they had been here so long the vet asked if they coul...
Slow. So. Slow. Almost 3 hours before me and my dog were seen, and I came in at 830 on a Monday night. I felt bad for another family in the lobby, they had been here so long the vet asked if they could administer a shot to ease the pain for their dog until they could be seen. I’m thinking, how convenient, you take your time and charge for pain medicine until the dog is seen. How is that their fault? It’s not like the family would say no. So dissatisfied.
Dani Elledge
23 Apr 2018
They take super good care of my pets. But too much "suggest a sale", and they have become super expensive. It's your pet, so you'll pay any amount. I think they realize this, if you know what I mean.
L'lia E. Thomas
23 Apr 2018
Excellent care and customer service. I appreciate how patient and understanding they are about the financial aspect. They have options so that you don't necessarily feel financially burdened.
Robin Doronn
21 Apr 2018
Checked in at 8:15pm with a limping panting drooling dog. Filled out paperwork was evaluated by a tech . Informed staff the dog is aggressive and needs to be isolated from other waiting dogs . Was t...
Checked in at 8:15pm with a limping panting drooling dog. Filled out paperwork was evaluated by a tech . Informed staff the dog is aggressive and needs to be isolated from other waiting dogs . Was told to wait in the car and someone would come for us in about an hour. 9:30 no come out - I leave the dog in the car and go inside. Same people in waiting room same staff - I ask if I’m forgotten- “let me go see, we wouldn’t forget you” (yes I know you did) your next on the list if no emergencies come in. Stood in lobby and hear the desk staff say they forgot someone (I’m guessing me). And at 10:15pm Call a client at home and ask if they want CPR done on their dog oh in case of emergency. When she hung up the clerk said,”wow, she was really scared “. No these people will not treat any animal of mine
Gene Whitaker
17 Apr 2018
Took excellent care of my emergency with one of my dogs. Staff is helpful and considerate of your feelings and the care of their patients. I recommend them to anyone.
There were very careful to expla...
Took excellent care of my emergency with one of my dogs. Staff is helpful and considerate of your feelings and the care of their patients. I recommend them to anyone.
There were very careful to explain everything that needed to be done and alternate treatments.
InternetMarketer X
23 May 2017
Usually good expce here, and staff is great and compassionate. Only complaint is waits can be long even w appt and sometimes I feel the docs are recommending tests and labs too much
Sandra OLeary
15 May 2017
I have been going to VCA lakewood for the last few years and I do like the doctors there but you can't see one if you can't get past the staff. Came in with my sick dog and the staff treated us ter...
I have been going to VCA lakewood for the last few years and I do like the doctors there but you can't see one if you can't get past the staff. Came in with my sick dog and the staff treated us terrible . We left after 1.5 hrs without treatment.
Englande Taylor
4 May 2017
I enjoy the staff and they took good care of my beautiful 3pound Chihuahua after being hit bye a car., They are very loving and caring it's not all about the money in their eyes... My dog is up and b...
I enjoy the staff and they took good care of my beautiful 3pound Chihuahua after being hit bye a car., They are very loving and caring it's not all about the money in their eyes... My dog is up and back walking and playing thanks to Dr.Paul and I can't remember her other surgeon. I can't remember her doctor but they are so sweet... Me and Lil Mama Love them all..Thank you for all you have done.. You blessed me to be able to see my dog grow..
Stephanie Boettcher
27 Apr 2017
I had to take my friend there because her dog had an emergency and they were very kind and helpful and the dog recovered nicely
Justin Watkins
12 Apr 2017
One of the best animal hospitals I've ever experienced. When I first went, the entire staff greeted myself and my cat as long time friends and took the best of care of my little buddy.
Theresa Sherman
12 Feb 2017
Thank you Lauren, Dr. Campos, April, Thereza and fellow staff. From the moment my sister and I walked through the doors with my beloved Nullah, we had a good feeling. Professional, thorough, compassio...
Thank you Lauren, Dr. Campos, April, Thereza and fellow staff. From the moment my sister and I walked through the doors with my beloved Nullah, we had a good feeling. Professional, thorough, compassionate, flexible, clean, comfortable, intelligent, reasonable prices, convenient, etc... Each of you allowed my heartache to focus on Nullah, I'll forever be appreciative.
Majo Oona
5 Jan 2017
"I'm not trying to rip you off". This is what the vet said to me three times during the visit. If the vet keeps saying this, what does that say?
I took my dog in because I am worried she may have an ...
"I'm not trying to rip you off". This is what the vet said to me three times during the visit. If the vet keeps saying this, what does that say?
I took my dog in because I am worried she may have an obstruction in her gut. Basically I wanted to her to get an x-ray. The vet told me it is $350 for one plain x-ray- followed by "for $30 more we can do a lot more tests and it will include the exam fee". All the other tests would not have really been useful. My take is that this is VCAs way of getting people to pay- grossly overcharge for what the animal needs and then do the sell of "for $30 more we will do more tests". I guess this is the more subtle manipulative marketing scheme. I don't blame the vet, he is part of the VCA system of playing on the worries of pet owners to get them to pay for tests the animal doesn't need. I have pet insurance and I have the funds to pay, but I will not be buying into the VCA scheme of manipulation even if the staff says "I'm not trying to rip you off."
Jessica Carr
28 Dec 2016
I'm not even mad about the overpricedness but at least they should pretend to be urgent if they're supposed to be an Emergency pet hospital! The wait was just ridiculous, and the vet should educate pe...
I'm not even mad about the overpricedness but at least they should pretend to be urgent if they're supposed to be an Emergency pet hospital! The wait was just ridiculous, and the vet should educate pet owners on the illness or injury of their pet, instead of selling us options and giving us prices.
My five year old dog had a moderate to severe seizure for the first time so we rushed him here in case it was a stroke and to see what was going on. I got there at 3:30 didn't get home until 7 and all they did was charge us $440 for An x-ray and blood work, because he "appeared to look fine" by the time we got there ... awhile I came in like a wrecking ball with 5 concerned people with me; expecting at least semi urgent care.. they just made us sit there for hours and when we finally saw the vet, he didn't even give us advice on how to go about handling the situation incase a seizure occurred again, (which is most likely& he even said that) I literally had to pull information out of him. They're all about the money here which is sad considering they're dealing with helpless sick animals that can't pull out their own wallets and swipe their card to get themselves looked at and helped out.
I only recommend this place if it's your last resort and it's a legitimate emergency and their the only ones open.
Jacqueline Cruz
4 Nov 2016
I am sad to say I lost my pitbull spike 3 days ago but the staff here were very helpful. The graveyard staff helped him from basically being dead to showing life again, he was lifting his head and try...
I am sad to say I lost my pitbull spike 3 days ago but the staff here were very helpful. The graveyard staff helped him from basically being dead to showing life again, he was lifting his head and trying to get up. The morning staff continued what the graveyard staff was doing but it was only so much they could do, spike had to do the rest and he was tired. Unfortunately my baby passed away but I am grateful he was warm and around people who were taking care of him, they also let me see him as many times as I wished and I thank God I got to see him one last time before he was taken from me.
Foga Fiu
20 Jun 2016
My sisters and I heard a stray dog being attacked outside of our house and seen she was badly injured so we rushed her to a 24 animal hospital and this was the closest that popped up. So we took her t...
My sisters and I heard a stray dog being attacked outside of our house and seen she was badly injured so we rushed her to a 24 animal hospital and this was the closest that popped up. So we took her to this hospital and they wanted to charge us $3,000 for surgery,laceration,whatever they chose to have us pay for. I am a student so I have loans and a car to pay for to get to school and back. However, I wasn't approved for their credit which I tried to fill out to help the dog. Since I couldn't do much, I asked them if they can drop some charges to fix the actual serious problem of at least stitching her up since they said "she's not in any serious damage, it didn't puncture anything major" ..so after the doctor just told me that, the nurse came back in and said a whole different thing . Basically, they just wanted to keep adding exams after exams for no apparent reason. They knew all they could've done was stitch her up since she wasn't bleeding out, it was just an open wound.
They placed this poor stray dog in an insignificant category since it was a "stray" dog and not my own pet. How are we supposed to care and love for these animals if places like these care more about money? They couldn't even give anything for pain, something to help the dog.
We ended up paying $202 for an emergency exam ..and that was about it ..
Thank you for absolutely nothing ! The vibe in their animal hospital wasn't a positive one.I didn't feel any comfort from them whatsoever .
Thank you to the nurses who looked like they wanted to do more but they couldn't. To the doctor who had no remorse for a stray dog, "There's no better feeling then giving the absolute best service to any animal, even if it considers free service or giving the most accurate payment for the service, in which I honesty don't think you know anything of since I can obviously tell you love money".
I basically carried the poor stray dog out of the hospital in the same conditions I carried her in with.
DO NOT TAKE YOUR ANIMALS HERE!
Faye Baker
7 May 2016
Professional, kind, and efficient, are only a few words to describe the staff and VCA Hospital. I took my baby Schnauzer there because he was having trouble standing. Immediately Dr. Young and the sta...
Professional, kind, and efficient, are only a few words to describe the staff and VCA Hospital. I took my baby Schnauzer there because he was having trouble standing. Immediately Dr. Young and the staff found that he had swallowed a quarter and needed to have it removed. With the utmost care and kindness they found the problem, diagnosed it, and suggested surgery for him in less than an hour. My baby is having surgery today. We pray that all goes well and he's back at home soon. Thank all of you at VCA, I recommend you highly to all people who really LOVE their pets!
Sammie Marie
2 May 2016
Best Animal Hospital Around. Great Staff, 2 In Particular Vanessa & Ms.Young They Helped Me With My Pup. They Did An Amazing Job & Gave Me Great Advice. I Appreciate What They Did For Me.. Anybody Nee...
Best Animal Hospital Around. Great Staff, 2 In Particular Vanessa & Ms.Young They Helped Me With My Pup. They Did An Amazing Job & Gave Me Great Advice. I Appreciate What They Did For Me.. Anybody Needing A Place To Go To For Your Pets This Is The Place.
I Would Say One Of The Receptionist Is Very Rude & Seems Like She Hates Her Job Other Than That I Had A Good Experience.
Melanie Price
18 Apr 2016
If I could hit the NEGATIVE BUTTON I would. This place only cares about money. Please take your pet somewhere else. I took my 11wk tea cup yorkie here and begged them to help him After my daughter was...
If I could hit the NEGATIVE BUTTON I would. This place only cares about money. Please take your pet somewhere else. I took my 11wk tea cup yorkie here and begged them to help him After my daughter was playing with him and tripped over him on accident. They took my puppy to back while they took me to a room and demanded money before they can work on him. I asked for payment plans, I told them what i could afford and it wasn't good enough. After 1 hr of debating Dr comes in and tell me he will pay for puppy bills if I would give him up, that he would care for him, that he wanted him... I said I couldn't we loved him. How do you give up a member of the family? And that's not the worst part he threatened he should call animal control but he wouldn't because he knows it a accident . He wanted my dog so bad he made silent threats and that's when I knew to take my dog and go. Well he called Animal Control for cruelty my poor daughter was sooo traumatized it was sad
She didn't want to hurt him. He told animal.control my daughter kicked the dog. My boyfriend saves 1,200 for that puppy , why would we hurt him. Hes a family member. PLEASE PLEASE GO SOMEWHERE ELSE. DON'T BRING YOUR ANIMALS HERE. ALL THEY CARE ABOUT IS MONEY MONEY MONEY
Vixcyn T. Don
17 Feb 2016
I am a first time pet-parent and the VCA Lakewood has been nothing short of wonderful with caring for my furbaby as she grows. The staff is friendly, knowledgeable & helpful.... they even remembered m...
I am a first time pet-parent and the VCA Lakewood has been nothing short of wonderful with caring for my furbaby as she grows. The staff is friendly, knowledgeable & helpful.... they even remembered my son and Leia at our second visit. Our doctor is amazing at explaining things to me, especially when Leia does something that unnerves me & he is very patient and kind. You couldn't pay me to trust my baby's care to another vet.
Ariana Gurrola
23 Oct 2015
This pace should be shut down! My daughter took her puppy in and was diagnosed with Parvo (was after hours) was told would cost at least $5k since they could not afford that, the only option was to pu...
This pace should be shut down! My daughter took her puppy in and was diagnosed with Parvo (was after hours) was told would cost at least $5k since they could not afford that, the only option was to put him down. My daughter said the most they could pay was $2000 here's the shocker!!! They told her didn't want to see him die so they offered to treat the dog for FREE but the puppy was no longer hers and she was not allowed to call and check on him. They told her that they already had someone who would adopt him. Craziest thing I have ever heard! They treat for free yet wouldn't accept her $2000 Sounds to me like they just wanted the puppy. It was a white Maltese /Pomeranian. After all this we find out that they could have given her an IV to go home with and then take him to a regular vet in the morning! DON'T GO HER...THEY WILL RIP YOU OFF AND TAKE YOUR DOG
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