My sister took her cat in on an emergency basis, it was bleeding profusely from the mouth.I called to check on the cat and the treatment (as her resources were limited), and was told 2 different thing... Read More
My sister took her cat in on an emergency basis, it was bleeding profusely from the mouth.I called to check on the cat and the treatment (as her resources were limited), and was told 2 different things, by 2 different people. The first told me the animal was being observed, the 2nd that it was being treated (I was more likely to believe the 1st person, who was not exactly very friendly). I explained that I had experience working in Vet medicine, and explained that my husband and I would pay the cost of treatment if we were given an estimate of all charges. We were told the Dr. would call us back. We waited.. We had to call back. The Vet never called us as was promised (there was an emergency that came in, we were told. What they meant was a customer without limited resources - this was before they knew we were paying). I was very angry and upset that I had not received a call, knowing the poor cat would get minimal treatment without financial backup. When I explained that my husband and I WOULD cover the cost, as long as we were informed AHEAD OF TIME, (making very clear we would be paying with OUR credit card for ALL not some) but we did not want to get gouged with a crazy bill, the Dr. responded with indigence claiming he would NEVER do that. We got ONE call letting us know the cost to run a panel. That was the only call.The Dr. told my sister what he would be doing over the next 2 days, never once giving any indication of additional costs or fees beyond what we were originally given. Making me think that maybe the hospital and staff were trying to make up for all the BS earlier....wrong.I call today to get the final bill and happily give my credit card details, only to be told they didn't have the total yet. I asked the total up to this point (11am!) $156. Reasonable. Several hours later, when I had not received a final bill, I called back to find the email had bounced back, but the woman had not noticed. Not really a major problem, but when I finally did get the bill, I nearly hit the roof. Not in the thousands or anything, but nearly $200 more than I was told just a few hour prior. $200! When NO OTHER FEES/CHARGES/TESTS had been authorized or cleared. Not that I wouldn't have authorized them, but this is exactly what I was concerned would happen (Indignant response from Dr who would NEVER do that!)...and it did. The first thing I was told in a very snotty manner, was that a lot of items weren't even charged! NONE of it should have been charged without consent!Then the finger pointing started. My sister authorized the charges I was told. She just happened to walk into the office, and sent me a msg assuring me no such thing took place. Instead of calmly asking me to hold while she got the Dr./accounting/billing ANYONE who had any REAL info, she got argumentative and tried telling me that she thought I was only paying PART of the bill. As if that was an excuse for the additional $200!This is the most unprofessional behavior. Office AND Medical staff. You lied to the person paying the bill, then tried to blame an innocent party (the animals owner). Shame on YOU! I can only imagine how your patients/clients with an emergency and no financial assistance get treated. SHAME ON YOU! Read Less