This is not the one off situation. I have never in my life dealt with someone so unprofessional and excuse my ignorance of a word: GHETTO. Dr. Bischel met my new 8 week puppy once and said she had an allergic reaction and recommended I change her food to a low grade puppy food she also recommended robust new dewormers even though my pup had them already. I agreed to this and accepted the feedback and then contacted the breeder about this and was told to change my vet immediately as Dr. Bischel is not aware of the breed characteristics and incorrectly advised me to take my 8 week pup off holistic high grade food to a low level food. This was the recommendation of a well known breeder who sold puppies to Michael Jackson, Burt Reynolds and Snoop Dog. I called Dr. Bishchel's office to share this experience and discuss this and she never returned my call. A week later I called back to attempt to follow-up and she was out of the office and could not be reached (even though she said during my initial appointment that I could call or text her cell at anytime). Her staff was unwilling to contact her despite the fact of what Dr. Bishcel told me and what she said. Furthermore Dr. Bischel gave my pup high potent vaccines to take home with unclear instructions. I am a seasoned and highly educated and respected analyst for a living and I warn new pet owners to be aware of the instructions and labeling given: Dewormer powder: I was given two sets of zip loc baggies with 3 sets of powder in each. ON EACH of the zip locs the labeling said: Give one packet each day for 3 days. We followed the instructions. This was wrong. At the end of one of the labels it says repeat in 2 weeks. The ziplocs did not indicate "package 1 of 2" and "package 2 of 2" therefore any new mom or new dad would read as directed and give each packet once a day for 3 days. The "repeat in 2 weeks should have been better clarified in the BEGINNING of the labeling. The labeling is not consistent in terms of the same wording on the invoice / charges summary. I called to share this honest concern and feedback as we gave our puppy too much dewormer and was met with a combative and argumentive response from Dr. Bischel. She does this for a living and is used to the instructions and did not see the point I was making about the labeling needing to indicate " package 1 of 2 and package 2 of 2". Lastly, I purchased a vaccine and questioned if it was given to by puppy as both my mother and I were in the room at the same time and don't remember the Dr. giving her the vaccine. It was not about costs it was simply asking what kind of vaccine was it and when was it magically given to her because we did not see it given. The Dr. did not return my call to discuss the matter in a civil and professional way. She called me at work and basically yelled my ear off. I stepped away from my desk and told her I did not want to argue and I had an appointment tomorrow and she said she can't work with me anymore. I said that is fine but I have constructive feedback so other puppies do not accidentally receive too much dewormer in the future with ineffective labeling. She cut me off and again began yelling. I was told by 2 people in Chula Vista that this doctor is from Tijuana, is rude and GHETTO and they were right, but I tried anyways. I realize my puppy is too good for this Dr.'s practice. She deserves the best and this clinic is not it. I saw lots of random breeds, old dogs and rescue's. The overnight pet hotel they host there is a JOKE. It is a line of tile showers with a soundproof door. They shove your dog in there and go about their business. BEWARE. Discerning, intelligent dog owners with a limitless budget like me should go elsewhere. Trust me Read Less