They were already great vets to begin with, but when my dog became very sick they let me bring her in on short notice without an appointment and took really good care of her. Great staff, everybody. Thank you guys so much! Read Less

This office is more concerned about money and turning a profit then the health or happiness of your pet. Outrageous price gouging and unwilling to give advice for minor concerns without a hefty price tag. After paying the $100 bill for a visit to the office, they charged me nearly $20 for a cat hormone collar that can be bought in a box of 3 for $13 (which didn't work)... i mean, i understand inflated prices to generate revenue, but this place is ridiculous. So I call back for any other suggestions and A: I get attitude from the receptionist for requesting advice over the phone. B: I'm told the doctor will call when they have time (which I don't mind waiting) but instead get the same receptionist requiring an additional $100 trip to the office. Listen, I understand sometimes testing is required to get a clearer picture of an issue, but for a non emergency such as a male cat spraying in the house... i expect a few suggestions to try before being told I have to take an additional day off from work to talk about ways to alleviate displaced urine in my home. Oh, and by the way, I called my old vet in the state i moved here from and that's EXACTLY what happened. Try a hormone collar, try urine away spray, try a bigger litter box, try clumping litter, if all else fails... bring him in for further testing. Otay pet vet should use some of their exuberant profits to install a revolving door - because that's what they expect you to do. Conclusion: look elsewhere for veterinary care unless you have a flexible schedule, deep pockets, and don't mind being ripped off. Read Less

We were referred to Otay Pet Vets due to having 2 short nose breed dogs, English Bulldog and a Shih Tzu.  Very satisfied with their veterinary staff and care for our dogs.  When we found out they did boarding and grooming, that was such a plus!  Have boarded with them several times, and our dogs get excited to go there.  Just tried their groomer for the first time today, and love the way our Shih Tzu, Gizmo, was trimmed.  He hates his face and ears messed with and he looks great!  Thank you so much to the staff at Otay Pet Vets! Read Less

Worst experience I've ever had. I had my dog spayed beginning of July and boarded yesterday...but yet I come to grooming today and they try to tell me my dog is not up to date on her vaccinations and it's passed due. What's funny is I couldn't have gotten my dog spayed OR boarded yesterday if she was not up to day. The receptionist didn't even know how to do her job and had terrible customer service and then the manager comes out trying to play the nice card and sit me outside to explain a piece of paper to me that I have been handed to by my vet stating her vaccinations are up to date. Absolutely ridiculous. Read Less

I brought my dog into Otay Pet Vets because I live close by and she had just been bit by another dog at the dog park. They helped me make the soonest appointment and were so calm, friendly, and welcoming when I arrived. Joy, the registered veterinary technician who took care of Lily (my 100 pound great dane) was so friendly and Lily really seemed to like her. Joy explained all the procedures as she conducted them and even offered to bring us water as we waited for the doctor! The facilities themselves deserve their own 5 stars. The office was incredibly clean and well furnished. It felt less like a sterile cold room and more like a welcoming guest room. Dr. Kevin Anderson is great! He has great sense of humor and let Lily come to him and sniff around before he tried to touch her. He has a great way with dogs and was incredibly helpful in reassuring me that she would be alright. Again, the procedures such as the clip and clean were explained to me, as well as other alternatives. I trusted his judgement and 3 staples later my baby was ready to go. The 39.95$ first client deal is very good compared to the ~50$ that I could have paid at a larger clinic like Banfield. I'm not going to bring Lily anywhere else and was incredibly pleased with my visit. Read Less

We've been coming here for a while with our dog MoMo for shots and grooming and it's always really easy and everyone is nice.  But recently we brought in our newest furry family member Cicero who was a kitten someone found and gave to us that was completely infested with fleas.  We brought her straight to Otay Pet Vets after picking her up and they completely sprang to action.  Ashley Mae was so lovely to us and our new addition.  She even called recently to check up and make sure our kitty (who had suffered from flea anemia when we brought her in) was doing better.  Otay Pet Vets made a stressful situation much less stressful.  That really are the best and I'm so glad that this is where we take our pets.  They're capable and completely reasonably priced.  Thank you so much for helping Cicero guys! Read Less

Great place! First time coming there and I was very pleased with their service . We got to see Dr. Anderson and he was so good with Bella. Everyone seem to love it there! Bella loved it!Thanks you guys! Read Less

I must say all Vet clinics are friendly and attentive to your pet but this clinic was by far the CLEANEST and up to date I have ever been to in San Diego. I felt like I was walking into a spa for humans. I was very impressed by the waiting rooms that were provided for the dog owners. I recently took my 2 chihuahuas for their 1st anesthetic teeth cleaning. Reluctant for to many years to put my dogs under, I finally found a Vet that put my mind at ease.  The staff was there for me every step of the way. The doctor and vet tech were thorough and explained every step of the process. They offered knowledge on the dogs annual check ups I was unaware of advised me on new outbreaks in the area that may harm my dogs. After the dogs came out of surgery they had a speedy recovery. I was a bit shocked on how quickly the dogs recovered and how happy they were after removing rotted teeth. My dogs are happier and healthier thanks to Otay Pet Vets staff. Thank you so much! Love, Roscoe and Buster! Read Less

Mochi has been going here for over 5 years and it's the only place I will trust with him. Even when he sees the techs out in the dog park, his tail is wagging and he's trying to get their attention. It's obvious that he loves them as much as they love him. Read Less

Thank you to Otay Pet Vets for your love, care & help with the passing of our family dog, Scooby. He passed away at 5:30 PM on a Sunday and they waited /stayed for us to bring him in and helped with making arrangements with Peaceful Paws. Read Less

Great attention!!! We brought our puppy in because we saw that he had some fleas and he was very tired and altough they didn't have any appointments one of the vets came out and looked at our puppy for 5 minutes and let us know that the puppy is perfectly healthy but to bring him in tomorrow. The next day Dr. Anderson check him up and he was fine. And now we have our vet for our puppy Toby!!! Thank you!!! Read Less

Shout out to Otay Pet Vets - we took our pup in for what we thought was a tick. They fit us in right away. After the tech and the doctor checked out the issue they determined it was not a tick but a skin tag. They didn't charge is a thing! I was so impressed and thankful. Most bets charge you for an office visit the second you walk through the door. I highly recommend them. Read Less

I took my fur face (cat), Kona, to Otay Pet Vets yesterday. It's always a great experience!! Dr. Anderson is always thorough, friendly, and very good with Kona. Benjamin, the technician was so good with Kona also!! I could just "feel" that they genuinely cared. That's so important to us!! Checking out was a breeze also!! I can't see going anywhere else!! Read Less

The Otay Pet Vets team is excellent! From regular check ups, grooming, boarding, to emergencies - hands down the finest staff and best quality care I've ever seen. They truly care for and love your pets as their own. Always go the extra mile. All this and very reasonably priced to boot! Bless you all! Read Less

These guys are the best in town. We've come here for 3 dogs now and we plan to keep on coming. The ladies at the counter are so nice, not to mention the doctors and the pharmacist is especially sweet every time we see her. Nail trimming, flea meds, checkups. We do it all here at a reasonable price. Not the cheapest in town but you get what you pay for. We came here last year for an especially awful reason, to have our sweet doggy put down. He was old and he fought the good fight but it was time. I can't tell you how much these people made that experience as lovely as it could've been. They were so supportive, we even got a card in the mail a few days later from the vet. I really wish I could give this place an extra star.Read Less

Dr. Anderson and all of his staff are wonderful. Otay Pet Vets if family operated with Dr. Anderson, his wife, and Michael (their son) all working there. Our dogs are our "fur-children" and Otay Pet Vets treats you like part of the family. I have been taking my dogs to Otay Pet Vets since they opened. Lucy was my first big dog and she had the best care up until she passed away 2 years ago. It was so difficult to make that decision. Dr. Anderson helped with determining it was time for her to not suffer anymore and he was always a phone call away. They allowed me to stay in the room with Lucy for 3 hours after she had to be put to sleep. Currently with 4 little dogs it keeps us busy caring for them. With 2 senior dogs we have been to the vet numerous times in the last couple months. Dr. Anderson is very friendly, down to earth, and honest, and patient. I love how Dr. Anderson likes to crack jokes. My dad started taking his pets to Otay Pet Vets after I told him about it. And, Dr. Anderson and him love to chit chat. I would not trust anybody with the care of my dogs unless it was Dr. Anderson. Also, Sherri and Alicia have been there through all the ups and downs with owning a dog. It is nice when you call and they know who you are. Also, all the vet techs are awesome. We love Joy and sometimes we get a glimpse of the infamous Jovito who is in the back. I was so glad that one of the groomers makes doggie cakes. So for Lucy's last birthday she made an awesome cake and we celebrated in the doggie park next to the clinic. I know this was lengthy, but Otay Pet Vets is just awesome. They truly care about you and your pets.Read Less

I have been to Otay Pet Vets numerous times with my two Chihuahuas, Chiquita and The Cisco Kid. The team at Otay Pet Vets are great. All seem to genuinely care about your baby(yes). When Chiquita had her ultrasound done to see how many puppies she was carrying, Dr. Anderson made the comment that most Chihuahuas carried two to three pups. However, as he was scanning her there was a fourth, and guess what, a fifth. Boy was he and several of the staff surprised. Im happy to say she gave birth to five healthy pups.Read Less

My little buddy, Joey, goes to Dr. York for his congestive heart failure. I cannot say enough good things about her expert, compassionate, and patient abilities as our pet's veterinarian. I lost my best big buddy, Slate, last year in September. It broke my heart and brings tears to my eyes even today. The following October, my best little buddy was diagnosed with congestive heart failure. I almost lost it right there where I stood. Dr York completely rose to the occasion and gave my little Joey hope for the future as well as bringing my grief to happiness. 13 months later and Joey's little heart is still going strong with the help of Dr. York and her awesome veterinary excellence. The staff is very nice, helpful and courteous. They all seem to love animals and even my little apprehensive buddy is comfortable with them (especially with Andrew). I have had animals all my life and have never been happier with a veterinary facility. 5 out of 5 stars!! Read Less

Otay Pet Vets has showed nothing but love and care for my Pug Zeus. They're staff is very professional and courteous and make you feel comfortable at every visit. The office is clean and inviting. Zeus has been coming here for a few months and he's been treated as one of the family pets. I really appreciate they're services, and the prices are competitive too. I also like that they also give me a military discount as well. Otay Pet Vets Rocks! Thank you for your love and care for Zeus, and every other pet I've personally seen visit the office. Read Less

Everyone is so friendly and courteous. Dr Anderson is thouorgh, he recommends services, but never pushes them. My min pin has boarded several times and I always feel comfortable to leave her here. I love the fact that she gets taken out to walk the mall or to play at the park while boarding because my girl loves to be outside.Read Less

I took my cat in for an emergency visit when she decided to play with a fish hook. Dr. Anderson helped us immediately, was fantastic, friendly as can be. I have also taken my dog in when he had an ear infection. Decent prices. The office is always clean and its spacious. I have an app. tomorrow morning for my puppy's first shots. I recommend Otay Pet Vets to everyone. :-) Read Less

Wonderful service each time we go in. They have a very balanced approach to pet care. My pet receives all the necessary care without any unneeded tests. I never worry about unnecessary charges. The staff is wonderful and you can tell that they truly care about each pet that comes in. Read Less

I have been going to Otay Pet Vets for a while and unfortunately it started off great and now has greatly declined. I was say the front desk staff and techs are awesome and they are able to get you an appointment quickly, but the bad far outweighs the good. I made an appointment for my dog for her annual check up and to obtain a Rx for my dogs flea medication. We were promptly placed in a room at our appointment time, but spent a great deal in the room alone without any assistance for at least 45 minutes. After having my dog examined and receiving my Rx I asked if they could fax it to 1800PetMeds I was told that I would have to mail it in that they don't fax to that company. Ok whatever I will mail out the Rx. The next day I received a call from a vet tech who informed me that my dog has hypothyroidism and needed to be placed on medication. When I asked further questions, the tech was unable to answer my questions. When examined on the 12th July a nodule was noted on my dogs neck I asked the tech Angelica to check with the physician if this was consistent with a tumor and if I could have a call back. She stated she would speak with the physician and I would receive a call back, which never occurred. Once I picked up the medication from the vet I asked for a copy of my dog's lab results, they were unable to provide them to me, but I was told I would receive them via email, which I never received. After starting my dog on the medication for a few days, I noticed concerning signs and symptoms and contacted the clinic for further advice. I was informed by the front desk person that the signs and symptoms that I described weren't concerning. (With the medication she's on the s/sx were definitely concerning! If you have medical experience) I was informed that I would receive a call back by the vet, so I waited. At 650pm prior to the office closing at 7pm I contacted the clinic because I had not received a call. In speaking with the front desk person she spoke with the physician on staff for the day Ms. Knabe, who I was told was reviewing my dogs record. I waited on hold only to speak with the front desk person again who was told to tell me by the physician that my dog probably had a chronic condition/issue with the medicine and I said that's not possible she just started the medication. The front desk person said well never mind that, the vet also said you should bring your dog in tomorrow. I asked if I could speak with the vet I was brushed off. I thanked the front desk person and explained that I thought it was highly inappropriate that when a customer had questions about their pet, that the vet should answer them. I'm very disappointed in their service and plan on filing several complaints. Read Less

This is the only place in the San Diego area that my husband and I will take our pets. The vets and staff are outstanding. Their love and compassion for animals is evident in everything they do. The owner, Dr. Anderson, is incredibly kind and understanding of each pet's needs. He and the other vets there are the best we have ever had-and we have lived in different parts of the state. We have three cats and a dog and they have had everything from dentals to surgeries to well pet check ups. We have had a lot of experience with Otay Pet Vets and we love them and highly recommend them! Read Less

I take all three of my dogs to Dr. Anderson. I was referred to him by a friend who lives over 30 miles away from Otay Vet, but she drives all of the way down to Chula Vista because of his reputation with treating small dogs. I have a tiny Chihuahua who weighs less than 3 lbs. I never got him neutered because I was afraid the anesthesia would kill him. Dr. Anderson has a great track record with treating smaller animals. Since my dog was starting to behave more aggressively, I decided it was time to get him fixed. Dr. Anderson treated my dog well. I brought another dog in because he was attacked by another dog. Dr. Anderson could have treated him and charged me a lot of money, but he suggested I take him to an emergency clinic so that my dog can be watched 24 hours. It truly goes to show that he isn't about the money, he truly cares about animals. Read Less

I have never had such a great experience as I did at Otay Pet Vets. Doctor Anderson truly cared about my dogs hurt paw and took the time to explain what would be the next best step. I was expecting to be hit with hugh vet bills, but instead Dr. Anderson came up with a game plan to save me some money. My dogs paw ended up being a sprang, not broken thank God, and healed with pain meds and a lot of rest. I loved the fact that I wasnt bombarded with x-rays, bloodwork...etc. The staff was extremely helpful and their RVT Bethany really helped me feel assured that everything was going to be okay. I appreciated her understanding my concerns and fears. I love my pets and want to do the best for them, but losing my job has left me scraping by. Its so good to know that there are vets out there that love what they do like this vet clinic. I highly highly recommend this place. Top notch care that can't be beat! Read Less

We adopted Sophie, a white mini schnauzer, from Schnauzer Rescue. We know she had been hit by a car and had suffered a fractured pelvis, but that was healed, so we adopted her, although she was very thin and seemed frail. She weighed only 10.5 lbs. A couple of weeks after we brought her home, Sophie wouldn't eat and was terribly ill; she wouldn't leave her bed. We took her to Dr. Anderson, who ran tests and discovered she had internal bleeding and would need surgery. Her spleen was badly damaged and Dr. Anderson removed it. With Dr. Anderson's tender care, and excellent surgical skills, Sophie recovered quickly and was soon up to 14.5 lbs. Then our other mini schnuazer, Percy, was due for his annual blood work for heart worms. He had been on heart worm medication ever since we adopted him and he tested negative. But poor Sophie tested positive for heart worms. Dr. Anderson treated her for the heartworms. This treatment, which contains arsenic, is VERY hard on a dog. Dr. Anderson and his staff were so caring and solicitious, even keeping Sophie in the clinic during the day to monitor her and administer fluids. Because of this wonderful care, Sophis is completely recovered, happy and energetic, and now weighs 16 lbs!! This clinic is the BEST! Read Less

I have been a dog owner for years and I have never experienced what I have at Otay Pet Vets in Otay Ranch Town center, in chula Vista. Dr. Anderson is the most honest and caring vet I have ever known. The surgery he performed on my 2 dogs, both spays were perfect! The small incision was beautiful and did not hurt them. His staff is so kind too, they went above and beyond to help me with my precious girls. The owner is very nice too, she really explained everything well to me. I am so happy to have a new vet here in chula vista. I have waited a long time for someone like Dr. Anderson, simply the best! Read Less