To be clear, I brought my friend's cat here while I was cat sitting. The little guy is on Lasix for a cardiac issue and he started having issues jumping in and out of every litterbox in the house, bu... Read More
To be clear, I brought my friend's cat here while I was cat sitting. The little guy is on Lasix for a cardiac issue and he started having issues jumping in and out of every litterbox in the house, but not producing any urine. The cardiologist very nicely and kindly referred me to the primary vet and that is Pacific Pet Hospital.I am fairly experienced in dealing with veterinary staff for my own pets. I called, explained the situation and was asked if I wanted to speak with the doctor. After saying yes, I was transferred to a voicemail. Called back, explained again--not my cat, regular patient there, cardiac issues, Lasix, can't urinate-- and was rudely told that either I could wait for a call back or make an appt. I made an appt.After trucking the poor little guy 30 minutes to the vet (not their fault, I get that), we BOTH had to pee like crazy! "We don't have a restroom." Whaa??? After pestering different staff, I started getting conflicting reports. "The restroom is in the back, it is up to the doctor to let you use it once you are seen" and "We don't have a restroom, you can go to Seafood City next door." Really? Where do you guys go to the bathroom? "We go to Seafood City."Uh-huh. Folks, if people lie about one thing, they lie about other things. Kitty was treated and the doc spoke with the owner by phone who approved everything, so the course of treatment is not mine to judge. Last I heard, he was doing ok.But based on my experience, the lack of concern on the phone and the customer service, I will give this place a wide berth. Read Less