I am so grateful for the staff who evaluated Callie and cared for her then referred her to a cardiac clinic. Now these months later Callie had a massive clot situation and could not be saved. I arrived about midnight and shortly after, about 20 minutes, we decided to help Callie cross the Rainbow Bridge.She was already somewhat anesthetized with the pain injections. I was allowed ample time with her and held her while she went to sleep. I held her as long as I wished before they removed her body. It is so special that they presented Peaceful Paws service so I now have her cremains (ashes) in a lovely cedar box with lock and keys and an engraved heart-shaped tag. I also have her paw print in clay. Thank you for fine assistance. The cost is worth every penny. They provide so many caring, trained professionals to help, and specialized equipment to treat the patients who are in emergency situations. Not an easy task to triage and treat these patients. Many thanks forever! On behalf of Callie! Read Less

I WENT DURING LATE EVENING WITH MY DAUGHTER TO TAKE HER JACK RUSSEL ( BIBI) VERY PROFESSIONAL NOT AS EXPENSIVE AS I THOUGHT. IF GIVEN A CHOICE ALWAYS USE YOUR OWN JUDGEMENT LIKE WITH HUMANS DONT BE SO QUICK TO TAKE "MEDS" Read Less

Being completely honest I am a single mother of 5. My budget to begin with is extremely tight. I totally expected to pay a good amount however the service here totally suckeS. They took forever and when I agreed to a plan 10 minutes ago I am currently still waiting for my little guy to receive some kind of medical treatment. I do not want to lose another as I just did yesterday morning. Please if you love your child, pet or family DO NOT BRING THEM TO THIS HOSPITAL... Read Less

I took my 12 lbs dog there today 7/4/17 @5:00 am because my dog was vomiting mucus and had diarrhea. At the time I had forgotten that my dog had been given vanilla yogurt with cheesecake pieces from a yogurt place Around 9:00am that same morning I called them back to let the vet know what I had remembered to see if maybe that had been the cause of her being sick. A young lady named Jessica told me that the over night vet was gone so I asked if I could speak to the on duty vet. She said that they were kinda busy and that he would have to read her chart and that would take a long time. She asked me to call back later... Really? It's an EMERGENCY Animal Hospital, clearly I was worried enough to take her there to begin with you would think she would understand that it was important to me to get that information to the Vet!! It would have given me piece of mind to know wheather or not that could have caused it.. Read Less

Dr. Baker & Dr. Micheletti along with many other staff made me feel comfortable knowing my precious kitty, Sputnek, was in good hands. Although I have never in my 25 years of owning a cat, needed overnight care, these are the ones to take your pet to. I got constant calls with updates, they let me come visit him, and they helped explain everything as they possibly can. Although its costly, my fur-baby was in good hands and they gave me the information to make informed decisions without unnecessary tests like other vets I have experienced many times. The only thing I wish is if they can add billing - Even if they can make up a plan for something over 1000.00, then set up payment plan. My cats are everything, but sometimes there are other crazy things happening in life and I dont want to have to choose between my cat and finances.  Thank goodness for Care Credit. (which they helped inform and helped me apply for) But it still wasn't going to cover all the costs. Please come up with a way to help true pet owners save their loved ones. Read Less

I understand that it's a business but the doctor treats it that way. I guess check your feelings at the door. It's really expensive also. Too bad it's the closest pet emergency, maybe that's why they operate that way.Read Less

Service was the worst waited 4 hrs never even looked at my dog late at night nothing else was open. Took my dog back home and took him to his vet the next morning. Staff was incompatent. If you have options please do not take your fur babies to that place. ALL BAD! Read Less

Felt like family. From the moment I called to the moment I left. Dr. Micheletti and assistant were amazing,compassionate and they truly care! Marty and myself will always be greatfull,for what you did for us ! Thank you so much! I feel horrible I can't remember her name but thank you for your kindness. Read Less

I had a wonderful experience here. The staff immediately took my cat to the back while I completed forms. They were compassionate, caring, took time to explain all of the itemized charges and received my permission before continuing with care. I had questions and they were careful to answer all of them. I was hesitant to bring him here after reading the other Google reviews, but quickly figured out that grumpy people are the ones who write reviews. Do not let them affect your decision. Be proactive and ask lots of questions. Good staff and Dr. Mark Kim was terrific! Read Less

They took care of my cat but quoted us $488 and when we got the final bill it was over $800. When we questioned them they brought it down to $638. So shady!!!! When we asked to speak to someone that could help us with the bill we kept getting the run around. My husband called the financial adviser for the hospital and he said he would come talk to him but then called back two minutes later saying he could not talk to him anymore. My husband waited at the office for 4 hours and no one came to help him. I would recommend going to a different animal hospital if at all possible. Dealing with hurt/sick animals is hard enough. You shouldn't have to be worried about being charged too much for the bill as well. Read Less

My 8 year old Corgi was in need of emergency care after a bad reaction from a medication she had just started. It was 3 in the morning and the place was pretty busy. They saw my dog right away...and when they came in to talk to me, instead of sending in a technician because they were so busy, the doctor was the one who came in to explain what was going on. She was very thorough and extremely patient answering all of my questions as well as giving instructions for me to follow when I got home The price was very reasonable $260.00 and I am so very thankful they were staffed and ready for me when I arrived Thank You!!! I will be going back and referring my friends!! Read Less

My experience was good when I took my puppy to this hospital at 7:00 AM on a Sunday. Staff was considerate and the vet very thorough explaining my dog's diagnosis. The costs are outrageous, but so are they at my regular vet's office. This Hospital wants CASH or credit card, paid in full at time of visit. But It's like that at almost every pet hospital or vet I've been to in the last ten years or so, not just this one. Read Less

I have two experiences with this facility, both of them where excellent even thought the out come, the first one was with my Chloe that was bitten by a bee, they treat her and three days later their staff called me to follow up with her, the second one was sad because my Buddy boy was putted to sleep but Doctor Samantha Kent all the time was with us explaining to us all the procedures, all personal of the hospital were very concerned about the diagnostic of my little buddy and euthanasia was the best choice to stop his pain. Lest than one week later we received from them a beautiful condolence card, thank you for that. We can't said the same from the primary vet facility that assisted my boy, they neglected and discharged Buddy King after four long days of treatment without running a last test even though they saw the signs.Read Less

this place sucks ass. my 6 week kitten kept puking and she's so small I was scared of dehydration. they helped everyone else but me. then someone came in because there cat was sick they took so long the cat died in the owners arms still waiting for a room. so so so aweful. after 2 hours of nothing I left. Read Less