I was very disappointed by the level of veterinary care and customer service I experienced at Chaparral Pet Hospital. I visited this vet on four separate occasions for my dog and cats. Because of the glowing reviews, even after three less-than-stellar appointments, I gave the vet the benefit of the doubt. However, based on my fourth visit, I will absolutely be taking my business elsewhere. First appointment was with a sick cat. I felt that prices were steeper than I've experienced with previous vets, but I'm new to Southern California, so I chalked it up to change in location. Vet was kind and gentle with my kitty but awkward and difficult to clearly communicate with - I felt like I had to really prod to have basic questions answers and concerns addressed. Second appointment was for a rash/infection on my dog's stomach. I couldn't take my dog, so I sent my husband. Appreciated that the vet could squeeze us in last-minute (had a well-visit scheduled for the week, but wanted to move up because of the rash). Vet spent very little time with my husband and dog. Rash was barely addressed but, during check-up, vet told my husband my dog had a cracked molar that needed immediate extraction. Did not provide detailed information about procedure and pricing, go over alternative options for treatment, or discuss possible dangers or side effects. Very rude receptionist sent my husband home with rough outline of costs but didn't provide any details about why such a large range of cost. However, both vet and receptionist pushed to schedule procedure immediately. After my husband came home and shared his concerns, I called hoping to have some standard questions answered. Again, receptions was curt, tried to answer medical questions herself instead of having vet call us back with answers or scheduling at time for us to meet, and acted as though speaking with us was somehow an inconvenience for her. Negative attitude only increased when we said would wait to schedule extraction after all questions and concerns were addressed, not before. Third appointment (only a week following second appointment) was a well-visit for my two cats for yearly check-ups and shots. Again, I felt prices were high (I've never been charged an office visit fee for basic shots and check-up from previous vets, least of all an $85 office visit fee). Vet was fine with cats, but not particularly thorough. Vet tech, however, was extremely rude. He caused my cats unnecessary stress and did not handle them properly - very physical and not at all gentle (which resulted in a nasty scratch for him, I'm sorry to say). Called ahead before appointment to ask if vet could take a few minutes out of cat appointment to discuss lingering concerns about my dog. Vet sighed at us when we mentioned our dog, was pushy, non-communicative, and uninformative. Ended up scheduling procedure for dog against our better judgement. At the end of the day, the vet realized the diagnosis was a mistake - no cracks or breaks on any teeth. Did the vet call us to let us know she no longer thought the tooth was cracked and ask if we wanted additional confirmation? No. Although this corrected diagnosis could have been made following the teeth cleaning and polishing, vet ordered additional X-rays and blood work without consulting us. Either this vet cannot property diagnose a cracked molar (which should be apparent by sight, at the VERY least following a cleaning and blood work) or she is dishonest and wanted to charge additional money even though the full procedure wasn't necessary. So we paid the cost of a tooth extraction for a glorified teeth cleaning. I understand good veterinary care can be expensive. As a responsible pet owner, I strive to balance between quality care and affordability. I understand that vets are trained to treat a wide variety of species, that veterinary medicine is not an exact science, and that honest mistakes can and do happen. But, I expect open and honest communication and a friendly vet environment. I did not find those things at Chaparral. Read Less

Absolutely love Dr Ann McDowell and her staff. I started bringing our birds to her about 20 years ago. Now we bring our furry friends. Last week our cat Asher was clearly in distress and severe pain. Brought him in and he had a severe urinary tract problem. Dr McDowell was right there for us. Always polite and caring, and very reasonable prices. Highly recommended!! Read Less

I love Chaparral Pet Hospital!! The doctor lady is so friendly, knowledgeable, and awesome! My fiance and I had taken one of our snake's to a different Pet Hospital spent about $500 and it still died. We took a different snake to Chaparral Pet hospital for the same reason it was much more affordable and they just seem so much more confident with caring for my snake not to mention the doctor being a snake owner was a huge plus! We even brought our frilled Dragon here. Chaparral Pet Hospital is my #1 go to vet! Read Less

Dr. McDowell is amazing! She is very caring, knowledgeable and the staff is great as well! If you are looking for a Vet who serves hot latte's with fish tanks in the lobby with very costly services and substandard care than this is not your place. But if you want an honest, caring team with amazing doctors who explain everything to you and charge you fairly for services performed then you have found your lifetime family pet doctor! We were so fortunate to find this place and will be a life long client! Thank you for the amazing care and service! Read Less

I took my male rat there for an emergency. His cage mate messed up his eye. They were so polite and great at reassuring me my boy would be ok. Their prices are great compared to other places I've been to! I would definitely recommend going here. Only down fall is they don't take care credit. Other then that it's a fantastic clinic!!Read Less

I can't say enough about Dr. McDowell!She has a gentle and kind heart, and treats you as well as your pet, with kindness and respect.I have taken my birds (an African Grey (rest her soul), a Yellow Naped Amazon, and a White Front Amazon) to her for the past ~20 years.  She has always treated me and my guys great, and is very reasonable and tries to work with you financially.She makes decisions for treatment, if needed, and discusses options/benefits/side affects, so you can make the final decision.She treats my guys like they were her very own.Even though she is not an avian specialist, she has very good knowledge about birds, and if she doesn't know, she will tell you and make suggestions as to who to see, or will consult with an avian vet for answers.I am so glad I found her!  Forgot to mention that ALL of her staff is just as friendly and she has hired good people! Read Less

They saved my bird cockatiel life not once but 2 times! I can say thank you enough to the doctors and staff. They have always treated me nice. Very attentive and caring for my bird. My once free cockatiel from my gardener is now worth 1200 and I would pay that all over again to Chaparral hospital! Read Less

I love this place! There's not many places that help exotic pets. To be quite honest, a majority of the time when I walk in the receptionists are not friendly, and the vet assistant gives me the creeps. But every time I go I've gotten all the help I need and more! I take my bunnies here and the vet does really well with them :) they also have pretty good prices! Read Less

Killed my bird gave it a infection and had her suffer what a great vet you should change your mind if your thinking of taking your bird there. McDowell is a joke only thing she knows is to take care of dogs I guess. Read Less

Had a great first visit! The doctor took very good care of my guinea pig and trimmed her nails nicely! The price was reasonable and the staff was nice to talk to! I'm coming her for all my guinea pig needs! Read Less

We have been taking our dogs to Dr McDowell for quite a few years and we just love the small-town feel. They obviously care for their customers and refer to our pups as "the children". Reasonably priced and thorough. I recommend them. I saw a negative review from someone who was quite late to her appointment and was offended that they asked if she would like to reschedule rather than wait for them to squeeze her in. It seems a reasonable question for the staff to ask.They allowed her to wait which a lot of places won't yet she complained. Sad the customer blamed them. They have always been so helpful! Read Less

I came with an appt and I arrived 20 mins late due to the fact my dog is a big baby. I checked in and as soon as I walked in, the front desk assistant Myra told me in a sassy tone that she called and left a message and that I would have to wait a while, so 45 mins later I saw everyone who was being brought in and leaving. I've never had such bad manners or customer service. She had the nerve to ask me if I wanted to reschedule. Most definitely not. If she hates her job so much she shouldn't be working there. Definitely not coming back! The worst customer service received by Myra. Read Less

Dr. Ann McDowell and her staff have been caring for our cats since we moved to Claremont 26 years ago and Chaparral Pet Hospital is WONDERFUL. Dr. McDowell's knowledge of veterinary medicine is wide, deep, and up to the minute, and she is the kindest of doctors. When one of my cats was exceptionally fearful one day, huddled on the floor, she got down on the floor with him to do her examination. She explains things very understandably and never talks down to a client. Dr. McDowell is gentle and empathetic, both with the pets and with their owners. Just today, she performed dental surgery on one of my two cats. A lot had to be done, but the outcome was excellent. Butterbeer will eat much more comfortably now. I was astonished at the reasonableness of the cost. I expected to pay twice what was charged. I feel lucky to be a client in Dr. McDowell's practice. Read Less

Although I came upon this place due to horrible circumstances, the staff was very kind.I called around 10 different places that could treat a hamster, but everywhere either did not have a doctor available today or could not see me until later in the night. This was an emergency and I could not wait. This vet, however, after explaining my situation was able to help me immediately. Unfortunately, my hamster was not okay but they were very kind and personal and the best option was to euthanize. I'm not angry they were not able to help, her tumor was very large and too risky since it had taken up most of her abdomin. I'm very thankful for their kindness. Read Less

I adopted my guinea pig from petsmart and they recommended me this vet. It is a drive but its worth it. First time I took Bishop, my guinea pig, to this vet he was very calm and comfortable. At home he will run around and go crazy but whenever he is here he seems relaxed. The vibe of the place is very calm, not anything crazy. The moment I stepped in I felt like this is the place. Ever since our first visit a year ago we have been back twice more afterwards. Yesterday my guinea pig accidentally cut his own fingernails too short which caused him to start bleeding a lot. I did not know what to do so I called them right away. They told me what to do to stop the bleeding and it worked. They even told me to come to them right away so they can help out more. I arrived and they assisted him right away. Stopped the bleeding, did an exam and trimmed his nails. I love this place. Everyone is really nice and are definitely pet lovers. They assist with any type of animals. Even the exotic ones like my guinea pig, ferrets and etc. I can proudly say that this place is the best. After looking into different pet hospitals, this one is the real deal. Read Less

I took my rabbit Cotton-tail here to be spayed, the staff was friendly and after reading all of the great reviews and referrals I was positive taking her here was the best decision. Drop off time was 8-8:30 a.m. and I was told to call back to see if she was ready for pick up at 3 p.m. They told me she was doing well and I picked her up on schedule. Unfortunately Cotton-tail passed away that night, the stitches were in tact and she was not bleeding so I can only assume it was an internal problem we couldn't see. I don't blame this veterinarian because of how experienced she is and it clearly wasn't because of the surgery directly. I called the next morning to cancel her follow up appointment and the vet called back personally and told me how surgery went as well as offered me a free autopsy to find out what happened, it was a really nice gesture but I declined since I had already buried Cotton-tail. The staff was really sweet and I would definitely go back again if I get another rabbit, even though this first experience wasn't what I had expected they were very friendly and professional about everything. Read Less

Dr. McDowell genuinely cares for her patients and their owners.  She is very personable, does not make you feel rushed, and is reasonably priced. She was recommended to me by my local Avian store owner, and I drove 75 minutes each way with my parrot to see her. Her staff is also exceptionally friendly and efficient. Highly recommend! Read Less

We have been bringing our two dogs here for over ten years.  Chapparel Per Hospital can't be beat. We come from three towns over for the personal service. They take the time to investigate and inquire about your pets needs and issues. We cannot recommend them enough to you. They are well known in the area for being reliable and kind. A warm thank you to the whole team from Grissom and Hurley. Read Less

We have many pets across the range (dogs, reptiles, hens, rabbits, guinea pigs, etc) and Dr McDowell has treated many of them. We have always received nothing but stellar treatment at reasonable prices. The staff is caring and handle our pets and our kids (the pet owners) with respect. We couldn't ask for better service. Read Less

A family friend suggested Dr. McDowell, and I am so happy she did! She is excellent with my small dog and my house rabbits. She always has the time to give you all the details and is so caring and honest. I drive from Corona to Dr. McDowell because I have tried others that are closer and always wish that I didn't. The last 7 years of care that Dr. McDowell and her staff have provided have been the best I have ever received.Read Less

Dr. McDowell and staff are the kindest, most professional, courteous, caring group. Please do not believe any negative complaints about this facility or its staff. They have cared for all my animals for close to 17 years and have ALWAYS been considerate and kind. Any negativity published about this facility or its staff, consider the source. Would probably find the complainers the kind of people you would never want to meet or ever be friends with. The staff is probably privately relieved that those disagreeable people will never darken their door again. Think about THAT. Read Less

I've been taking my pet birds (African Greys - Amazons - Conure - lovebirds - cockatiels - my dogs and cat to Dr. McDowell for about 8 years now. She is great! Really cares about each and every animal - great troubleshooter. Offers the best of care and treatment. Reasonable fees. Read Less