This clinic had the best reviews of all of the places I had looked up in the Clovis/Fresno area. So I called to schedule a check up and vaccinations for my cat. We live an hour and a half's drive away... Read More
This clinic had the best reviews of all of the places I had looked up in the Clovis/Fresno area. So I called to schedule a check up and vaccinations for my cat. We live an hour and a half's drive away from there, so it's quite a journey to get her to the vet. When we got there, the clinic looked very clean and nice. Immediately, the lady helping me at the front desk was rude. She handed me a form to fill out about my cat and she was snotty when I asked her for help on how to answer one of the questions. She also was not helpful when I asked if my cat needed the leukemia shot, because she asked whether or not I wanted her to get it and I wasn't sure if she needed it. I'm not a vet, after all. She didn't seem to know, so she said she'd ask the people in the back and she never got back to me on that. She then told me to go sit down and they would get my cat back in a few minutes. The rude lady at the desk then came over and took the cat carrier, saying she was going to bring my cat back and she would be back in a few minutes. I assumed they were going to weigh her or something, and then I'd be invited back for the checkup. That never happened. She brought the cat back out and set her on the counter and told me she did great and it was over. What sort of checkup is that?! They just take your animal back for a few minutes and you aren't invited, so you have no idea what's going on back there. First of all, I'd really prefer to be present when they are giving my cat shots. Secondly, I wanted her to have an actual checkup, which involves the vet asking you questions about how your pet is doing and answering your questions as the exam moves along, not to mention informing you about how your pet's health seems to be. I was really disappointed, it was like the McDonald's version of a veterinarian's office. I never saw a vet, just the desk lady. She gave me the vaccination papers, so I saw later that the leukemia shot wasn't given and I have no idea why they decided not to since they didn't tell me. She then demanded $45, which I gave to her, and then I asked to use the bathroom. She seemed really put out that I asked to use their public bathroom and was snotty about that too. What a terrible experience, I would never take my cat back here!!! Read Less