I had an awful experience with Clovis Pet Hospital and not only will be warning other potential customers of their practice, but filing a formal complaint to the Veterinary Medical Board. We took our ... Read More
I had an awful experience with Clovis Pet Hospital and not only will be warning other potential customers of their practice, but filing a formal complaint to the Veterinary Medical Board. We took our 10 year old dog in for a visit because he had developed a laceration on his face that he kept scratching and it just got worse. We took him to Clovis Pet Hospital and they informed us that his teeth were causing the pain, swelling and pawing of his face. We had them "extract" the problematic teeth and followed up with antibiotics. When I went to pick my dog up they took an unacceptable amount of time to get my dog since they didn't seem to be doing anything. I think I waited for approximately 45 minutes. When I finally got someone to help me they explained the procedure and findings on a post it note with a sketch looking like a preschooler. Fast forward a few months and our dog still had his open wound, that had drastically worsened and now had puss in his eye as well. Not being keen of our experience at Clovis Pet Hospital or the very high price, we opted for Waterhouse Animal Hospital (HIGHLY RECOMMEND). They said they had bad news, that he had 2 bad teeth that weren't even addressed during his prior surgery and so our dog had to have the same surgery. Also, since his face had not healed, that told them that he still had the initial problem, but wouldn't know until they put him under for sure. After his 2nd surgery in half a year, for THE SAME PROBLEM, they discovered that his root of his tooth was never extracted, feeling to my dog like a splinter in his cheek all this time. I asked the Vet at Waterhouse if this should have been missed the first time. She looked at me, appalled, and said "No Way." IN ADDITION to the tooth root still in his jaw, there was ANOTHER tooth that Clovis Pet Hospital had documented as fractured in their initial report, but never contacted me about or did any treatment for! All in all, the 2nd surgery to re-do what we paid for to be done the 1st time, Waterhouse removed 3 teeth AND the root. Waterhouse took before, during and after photos as well as 2 x-ray sets. They went over their findings in detail (not on a post it note sketch) and even gave me the large, extracted tooth that was the problem that Clovis Pet Hospital left in his mouth and never even removed. Waterhouse gave me a full 4 page report as well and apologized for our horrible experience and malpractice. Read Less