This place dispensed a wrong medication to my dog for treatment of leukemia!!! Please double check and triple check the medication when the staff hands you the medication!!! They gave us a wrong medication which is for another dog who shares the same first name as my dog, Cooki. His name is Cooki Gilson instead of Cooki Chan (my dog's name) and his full name was printed on the bottle of the medicine😵. I'm not talking about a vitamin! The medicine is a chemotherapeutic medicine for cancer which is practically a poison! Even handling them requires putting on gloves so how could the staff be so careless?? The first two weeks of the chemo pills are of totally different colors than the subsequent ones. I highly suspected that those are not actually the one my dog was supposed to take. After the first two weeks of therapy, his condition deteriorated. Cooki’s lymphocytes counts increased from 9000 to 12000 and his kidney function value got worst as well!!! It was not until the subsequent medicine was taken that his white blood cells count eventually came down. My dog's blood works have been showing continuous improvement after the correct medications were started. Therefore it makes me very suspicious that my dog wasn't taking the correct chemotherapeutic medicine for the first week although there's no way to confirm and the staff of course did not admit any wrong doing. I am so glad that our senior pal is still here. The fortunate thing was that they didn’t kill him!!! I'm very disappointed and very unhappy!!! How could this have happened? We are planning to file a complaint to the veterinarian board!!! Someone needs to investigate this!!! This is serious!!! If our pal is a human...do you know how serious this is? They are very unprofessional and careless!!! They were supposed to send all the tests results to our regular vet after our very first visit but it didn’t happen until we caught their mistakes which was at least 2 weeks later. Our regular Vet, the one who referred us to this specialty group said “I didn’t know that Cooki is on Chemo now.” OH My!!!! We are very very upset. How can you trust them and send your furry friend to them again??? We want to contact the owner of this practice and we think the owner need to take this seriously! They didn’t do any refund of the wrong medication or any other compensation to us!!! Zero!!! Zero!!! Unbelievable!!! Read Less

I had an horrific experience at this place. I had been given information by Steven Centalo ( I’m not even for sure that he’s a license Vetinarian) which now appears to be false about my dog’s health and made a decision to put her down. I felt intuitively that something was not right about the doctor but thought that it was because I was so emotional about my dog being ill. However, what I felt from the doctor initially pan out to be true. After I read his notes regarding my dog’s health at the time I put her down, I realized that I may have murdered my dog because all this guy was trying to do was to get me to spend “money” on her hospitalization so much so that he had to go along with my decision rather than to say to me he was a “liar for money!” Later, wanting to understand why he could do such a thing, I found a picture on his facebook page with a “white-sheet” on his face. As an African-American woman, I am upset to the utmost right now and feel that I put my dog down wrongfully! Hurting so bad right now.Beverly, here’s an item that I found on Steven Celano’s facebook page after experiencing his statements to my son and myself regarding Sheeba on the morning of 10/9/17. As a person of African-American descendants, what would you think? Read Less

As the CEO of a large rescue organization I deal with a ton of vets and veterinary hospitals . Today I finally met Christian Fahrer DVM from eye care for animals in person and boy am I impressed . Dr. Fahrer is super smart , affable , caring and incredibly compassionate . She took the time to explain everything to me in depth without any sense of being rushed although she is in high demand .The Access animal facility in Culver City where eye care for animals is located is one of the finest veterinary facilities I have ever seen . The staff  is superb , helpful and friendly too .I Highly recommend this vet and the Access facility . Truly the Cedar Sinai of pets.Outstanding . Read Less

I always come here for an emergency. This place is very pricey but worth it during an emergency. They are open 24/7 and have really nice employees. Parking lot is on the roof and there's plenty of spots. I've had to come here a few times for an emergency and the employees are always so kind and caring. On two different occassions, my dogs passed away and they let me spend hours with my dog in a private room until I was ready to let go. On both occassions, they gave me paw prints of my dogs which I was able to take home and cherish. What was most special to me was when they sent me a hand written post card a week or two later. Read Less

It's been a long hard, painful and frightening road for my boy Lamont and myself. I put all my faith and trust in Access hospital and I am very grateful for their efforts, but mistakes were made, something obvious, very basic overlooked. Owning up to this seems to go against the corporate structure of this hospital and medicine in general. $7000, no diagnosis, no treatment,idiopathic, the term doctors use when they just don't know. Sent on my way with no hope and $7000 poorer. So it was up to me and me alone to try and save my boys life. Sometimes you must stand up even if things won't work out the way we hope they will. Hopefully my boy is on a slow road to recovery after weeks of worry and research and also due to the intervention of other medical professionals . Let's pray. One last word to the administrative offices of this hospital not to the doctors they were kind and caring but human. " How people treat you is their karma; how you react is yours." Wayne Dyer Dear friends and animal lovers, the hospital and this hospital is not a mom and pop operation. It is a huge cooperation with five or six hospitals throughout Southern California. It has blocked me from posting this on their website . Please help me and copy this and post it on their website or your page or whatever. Please post. I will not go quietly into the night on this one. Thanks so much one and all. Access animal specialty hospital in Culver City Read Less

Brought in my friend Oreo <3 for Cancer treatment. The staff was very friendly and professional. They extended by friend's life. Unfortunately he is no longer with us. His cancer came back with a vengeance so the second time, we had him put to sleep at a VCA hospital in Hawthorne. The treatments really improved his life. If you can afford it, I recommend this place. If you can't, maybe get a second job. Having a friend diagnosed with Cancer is one of the worst things that can happen to anybody. The people and doctors here gave me more time with my best friend. For that I will always be thankful. I have his ashes. He will forever be in my heart. <3 Read Less

Word can not show how thankful I am to them for saving my dog life. My dog had a accident while I was away from home. She cut her mouth on something sharp causing her to bleed like a fish. I return home and found she was hurt and bleeding. I took her to the vet down the street from my house and the refuse to help due to they not having any doctors on duty but there were nurses that could have help but choose not to due to too much blood. I took her to another vet 3 miles away and they refuse as well due too the doctor was leaving for the day in a hour!!!!!!! And the care she needed would take longer. They halfass wrap the wound anfd told me I needed an 24 hour hospital. I found this place on google and brought her here. My dog had been bleeding for 2 whole hours and was barely hanging on when I got there. The staff rushed to my truck and yoom her in and work on her for some hours and was able to save her. I'm some thankful for them saving her. I wish all Vets were like them helpful kind and even when I had trouble paying they still work on her and work with me to get her help. God bless this hospital!!!!!!!!!! Read Less

Great service and great staff. When i took my dog in the emergency, right away they took care of my pug. Dr Jeanette Hendricks was awesome in explaining what was going on with out pet. They are a little pricey but it's worth it because they are good at what they do. Thanks City of Angels Veterinary my dog is doing great. Read Less

Our Beloved Senior dog Buddy has suddenly declined-our vet couldn't schedule him for an Ultrasound for over a week. We called Access on Saturday and they got us in on Sunday. We are eternally grateful to Dr. Aldridge for not only his incredible professionalism and expertise but for his great compassion and care. Our experience there has been beyond satisfactory. It is a top-notch facility with outstanding service and care. And the cost was no more than our regular vet for those who are concerned about financial issues. Read Less

City of Angels is the best ER for our loving pets of all types and Shout out to Manny at City of Angels. I brought my pup in for a nail clipping injury. City of Angels took him to triage immediately. Waiting Room was full. In 15 minutes injury was assessed, Manny consulted with me, and we were on our way home. Happy pup and happy mom. City of Angels by far exceeds care I have experienced at other Veterinaryg ER Hospitals. They understand sense of urgency with a compassionate heart Read Less

3 reviews 1.0 star rating 7/23/2016 If I can prevent even one person from going to this hospital and experiencing what I recently did, I will be proud. Our beloved dog went in for a biopsy and came thru it well, we were sent pictures of him sitting up and he was able to walk. During his overnight stay he started to go lethargic which turned into a week long life and death ordeal. He suddenly had issues that he'd never experienced before walking thru their doors, things that had been completely checked out prior to his biopsy and did not exist. Branter was his doctor and she was simply too busy to focus on our urgent situation. After 6 days in hospital, they got him back on his feet and sent him home, but that only lasted a week when he started bleeding in his gastrointestinal tract and was rushed back to the hospital. Branter was there and sent us an email which essentially said that she should've had him on the medication to stop this from happening but they can fix the problem with treatment...12 hours later he was in cardiac arrest and passed away. The original condition my dog had was NOT immediately life threatening in any way, it was something that could've been managed with diet and medication. He died from the treatments they did to fix the bleeding that would've never happened if he was on the proper medication. This is 100% veterinarian error in my opinion. The fact that he went from a happy dog, walking twice a day and showing no outward symptoms, to dead in just two weeks is unforgivable and devastating. I sincerely hope our story will deter others from risking their animal's health at this hospital Read Less

Their doctors are good. Dr. Aldridge & Dr. Daniels looked after our dog with Pancreatitis. However, when they attempted to put in a feeding tube, they put the tube into her airway and put food into the lungs. This caused pneumonia. However, they did 'make-good' by us by capping our expense & ensuring we weren't conflicted, and they made sure to give her extended care to get her back on the right track. This is a professional group,and I'd highly recommend them Read Less

Under horrific circumstances, I came to this facility for the first time (being in need of E.R. care for my unresponsive dog). Unfortunately my precious "Hardy" could not be resuscitated. This happened 2 days ago & I'm still in shock that he is gone, and his brother "Eli" is looking all over the house & backyard for his buddy (they were from the same litter). We arrived approximately @ 7:45 & they went to work on him right away. The staff was extremely compassionate & attentive. Being in shock of what was going on, when I was presented with options to dispose of his body, I opted for cremation. The next day upon further consideration I changed my mind & wanted to bury him in our backyard. When I left work early yesterday & came to the hospital to retrieve my baby, I was assisted right away. They were very busy and the waiting area was bustling with activity, but "Alex" informed me that he would help me shortly, which he did. He went & got my baby from the fridge storage & brought him on a gurney to the rooftop parking area & gave me a hug & spoke consoling words to me. I don't think people understand how much just a few kind words can make a difference when going through traumatic situations. Sorry for the long post, but I can't express with words how much I truly appreciate the treatment they gave me, my family & the tenderness they showed to my baby Hardy. God Bless them all. Read Less

We spent an entire day there after our dog had been diagnosed with a mast cell tumor to see the specialist - he never showed up. It cost us about $2500 for the tests (some of which were unnecessary: as we had recent EKG results on record from the referring vet) after a brief consultation to outline some of our options. Here is the kicker: this was a Wednesday, Thursday we got the results and had to decide between a limb amputation or other less radical surgery - they wanted our decision right away. I asked if I could call back Friday and that I may have more question. I was told (GET THIS) "I AM VERY BUSY, BUT LEAVE A MESSAGE FOR ME AND I WILL SEE IF I CAN CALL YOU BACK". I am about to spend another $10,000 on surgery and the doctor "MAY FIND TIME TO CALL ME BACK" to answer my question. This is a factory with a (very profitable) pretty facade - don't be fooled. Read Less

I am beyond grateful for this hospital. Dr. Branter is one of the extremely few physicians (in this state, not to mention in this country) that is educated and skilled enough to perform a procedure that my dog needed. It was not a text book procedure either, so she had quite the case with my dog. Her communication was amazing. She kept me updated before she left for the day and when she arrived each day. Dr. Branter saved my baby's life and I am eternally grateful for her and City of Angels for the amazing care they provided not just to my dog, but to our family as well. Read Less

Brought my dog here for surgery to remove a tumor. The doctors and staff here are great! They are educated, professional, compassionate people who really care about your pet. The atmosphere is very warm and friendly. It feels great to know that this hospital is here in our community to take care of our precious pets! Read Less

i don't care that it's more money than a normal vet, you get what you pay for & when it comes to my dog's health, I want to KNOW the people I take her to care. can't say enough nice things about the staff & doctors who have helped us!! Read Less

Our 10 year old dog got diagnosed with Lymphoma.Our long term vet referred us to City of Angels.We did not get good consistent acre. Also, there was no communication between the vet and us after an appointment. We would call several times and not get any response. We resorted to having our vet call..and sometimes we got a call back. Each vet(yes there was multiple vets ) gave us different thoughts/advice.The estimate was way off. We spent the 6 months estimate in 6 weeks and our dog died in pain in 2 months. Our vet, after reviewing our case, will never refer to them again.Bad care, no communication and I am not sure about their ethics.. Read Less

If the experience wasn't so 'hellish' their very name is almost laugh-out-loud funny. This place is more like a City of Demons rather than Angels. My fifteen year old cat was diagnosed with soft tissue sarcomas that came back after a rather expensive surgery so my vet referred me to this place. Since there is no cure, while there, I explained that I was primarily concerned about keeping her comfortable due to her age to which I was told ""cats can live up to 26!"" I was taken aback by this and said I'd never heard of such. That should have been my first clue. This place was a nightmare. My 'free' consultation ended up costing $2000. They gave my cat experimental dog medication not yet tested at all on cats. They changed the treatment plan on my third visit even though we agreed to try one chemo drug for six weeks before moving on/adding another. They tried to charge me twice for one service by 'mistake' -- which would have cost me an extra $1000 had I not put a stop-payment on my check. (I ended up paying for my initial visit with a credit card after writing a check and failed to get the check back. Good thing I put a stop payment on it! They claimed it was an error -- even though it was two weeks later). Finally, after I deigned to complain and told them I was not coming back, they had their Human Resources Administrator/Practice Manager person ""Ethel"" give me a call. She was not happy about my decision and became loud, irate and argumentative. I got off the phone in the midst of her tirade. We had just lost our other cat a few weeks before after a long battle with diabetes, so I was not in the mood to get screamed at by some crazy woman on the phone about a place where I had just spent nearly $5000. Later, she had an even more volatile conversation with my roommate. We felt like we were dealing with greedy con artists instead of pet care professionals and my cats condition rapidly worsened. This place takes advantage of people who are trying their best to provide care for pets dealing with cancer. Our pets lives are too important to trust in the care of this facility. I've since spoken to a number of people who have had similar experiences here. Had I done my own research first, I never would have chosen this place. Fortunately, I am now with a much better vet and my cat seems to be doing OK. Read Less

They charge you lots of money, but they don't provide great patient/customer care. Rude staff, cavalier doctors, and they make you or your pet wait for hours. I took my dog to see a specialist for a biopsy, which was suggested by a vet. He suggested to leave my dog to have him seen by the internist for examination. I left him at 9:00, I didn't get to pick him up till after 7:00 pm. Needless to say, my dog passed away, and they took their time, and milked me dry. The night before, they told me my dog was doing well. The following day, he had taken a turn for the worst. The on-call doctor didn't call me in the early morning hour. Instead, I received my grim call at 9:00 am. I was about 5-6 minutes away from the hospital. I drove like the wind & honked at slow drivers. Last call was to say that my dog had passed. My poor baby died amongst strangers - w/o his mom. I wanted to hold him, comfort him & say goodbye, as I had played this in my head ever since his sickness began. But I didn?t get to hold him, & tell him that I love him forever. Instead, I saw his motionless body. They are cruel, insensitive and unprofessional! Read Less

I went to their urgent care with my cat that was in distress. My vet told me that she felt the cat may not make it through the night but that I should go here to see if they could help. The ONLY straight answer I could get was that it would be $3,000 for the night and they couldn't promise anything. When I told the doctor that I wanted to make an informed decision and that if my beloved cat was going to pass, that I wanted it to be at home and not in the cold hospital. I asked to see my cat - which they would not let me do!!! She then had the audacity to tell me ""I have spent an hour discussing this with you and I am busy and I am an advocate for your cat, not you!"" She (APRIL ROGERS DVM) said that I didn't have my cat's best interest in mind. A couple hundred dollars later I took my cat home for her last night. There is no way that she would have lived their either and it would have been more traumatized...and ..yes....to sit there and discuss this with the rude/no knowledge APRIL ROGERS DVM, they charged me and they did NOTHING!! NEVER USE THEIR URGENT CARE... (with that being said - their specialty eye clinic has AMAZING Doctors) Read Less

My sister rescued a stray kitten (about 4-6 weeks old) from the middle of a busy street. She couldn't take care of it so I took him in. I had him for about a week when I noticed on the 7th day he started vomiting and was becoming very weak, so I took him into City of Angels which was about 2 blocks from my house. After several hours of ""tests"" and starting him on an IV for dehydration, they told me they found a foreign body in his stomach and that it would cost $2500.00 for surgery, which I was willing to pay so I gave them the go ahead. Several more hours go by, and they tell me he died and it was panleukopenia. After I did my own research, I found that this is pretty common among strays that haven't been vaccinated yet, something they were well aware of, and a disease he had all the signs and symptoms of when he was first admitted. My question is: if I could find this information out from the internet, why didn't trained professionals figure it out earlier? Seems textbook to me. Could it be they wanted to get as much money out of the situation as they could? Probably. I just wish he didn't suffer for so long. I would never refer anyone to this place. Read Less

I am in absolute disagreement with the other 2 reviews. When our beloved dog Nikki was diagnosed with lymphoma we were devastated and very frightened. Our long time, trusted vet referred us to City of Angles and we could not have been happier. The staff is caring, compassionate, helpful and attentive. The costs were outlined for us in the very beginning and we have not had any unnecessary additional costs whatsoever. I have called several times throughout her treatment and my calls have been promptly and helpfully returned. Our Nikki is very timid and frightens easily and the staff and her doctor are wonderful with her and very understanding. I am sorry the other 2 reviewers did not have good experiences during an obviously difficult time but I do have to point out that veterinary oncology care is very expensive regardless of the facility. Would without hesitation recommend this facility to anyone. Read Less

I must share my harrowing experience regarding my dog recent treatment at Veterinary Cancer Group of LA (Culver City) Diagnosed with Transitional Cell Carcinoma (TCC), After sedation, he was injected with an excessive amount of Mitoxantrone, which, in turn, wrecked his immune system and red/white cell count. This exposure caused an entire week?s worth of traumatic/catastrophic events. A review of his medical records first indicated he received 8 mg of chemo medication, later, another record indicated he was injected with 5 mg of Mitroxantrone, and finally, when released, his final record indicated an injected amount of 3.5 mg. I strongly suspect his intake was 5 mg, much more than his body could handle. During the process of treatment, he was shifted back and forth between the group?s Veterinary Cancer Center and the adjacent Critical Care Center. At times, there appeared to be disconnects between vet technicians knowing his exact status. This uncertainty, coupled with mounting charges, added to my week?s worth of frustration. Overcharging of daily vet services seems to be the order of the day at the Veterinary Cancer Group of LA. This concern is also addressed by a previous input provided by another pet owner (see input dated XX/XX/XX by (Screen name). I made several calls to the group throughout the week to check on my dog?s status. I can?t say in total my calls were returned in a timely manner. In summary, as the saying goes ?hindsight is 20/20?. Had I been able to decide on his treatment center again, the Veterinary Cancer Group of LA would have DEFINITELY not been first choice. Once you drop your pet and credit card number off at the reception desk, be prepared for both a rocky and emotional experience, plus a daily billing invoice that will blast your mind!!!!!!!!!!!! Read Less

This place markets itself as the caring vets who understand the stress of animals going through cancer and many other diseases. The unfortunately truth is the absolutely do not care about the welfare of the animal, THEY ONLY CARE ABOUT MONEY. I took my cat there who was diagnosed with cancer. The staff were very charming and nice UNTIL they got my credit card on file. Once my card was on file and they were authorized to charge it, the staff became unbelievably rude, would not even acknowledge me when I would show up for appts. I would sit there for at least 20 mins before even being acknowledged. My oncologist did not return phone calls in urgent situations with my cat's treatment and disease. The last straw was when they misdiagnosed an infection. They told me the cancer was back and we needed to start all over wtih radiation and chemotherapy. Not only would this cost me another $8,000 to $10,000, the stress that this would cause my cat would be unbearable for her. I chose to seek a second opinion and the cancer was NOT BACK. It was only an infected tooth. We had the tooth removed and my cat is fine. Had I stayed with City of Angels Cancer vets, I would be in debt another $8,000 - $10,000 and my poor cat would have been forced to go through radiation and chemotherapy again for NO REASON other than they wanted to make more money off of me without even considering what they were putting my cat through. I am not the first person they have done this to. It's very sad b/c they take your money when you are vulnerable as a pet owner who loves your animal, they have no real concern for the welfare of the animal or what the pet owner is going through while their animal is sick. THE VETS AT THIS CLINIC ONLY CARE ABOUT MONEY, NOTHING ELSE! AVOID THEM AT ALL COSTS! Read Less