I used to give this office 5 stars and have even sent them a gift for the time they took such great care of Emme who is one of our 6 dogs, when she had a foxtail buried in her eye. Now, due to how Lyd... Read More
I used to give this office 5 stars and have even sent them a gift for the time they took such great care of Emme who is one of our 6 dogs, when she had a foxtail buried in her eye. Now, due to how Lydia, a tech and partial NEW OWNER of the place, treated me while my 20+ yr old Willie was being put to sleep, I won't be back. Neither will my mom and her three dogs. Now I need a new vet asap as I just found a huge tumor or something on poor Emme and I have no idea where to go which is how I ended up on yelp. What happened was several weeks ago, my daughter and I brought in Chino to have sutures removed and Willie to be put down. Willie had alway been happy and active but quickly went downhill one weekend and we just knew it was time. The vet came in, looked over Willie and agreed it was his time, too. She also then removed Chinos sutures and said shes sending us home with a medication for him. Lydia came in after and explained the prices of choosing sedation and cremation showing us only the choice of group(cremated with several other pets) or single( only him and pick up the ashes later)and I am already crying. (When I called several months before when I thought it might be time, I was told I could take him home after.) Now of course putting a loved pet down is such a sad and emotional moment and you want whats best for them. So the sedative just keeps them calm to get their final injection and can give us a moment to say goodbye, creating a nice ending. Ok, well he is quite calm but if that's what best, ok. As we are going over the prices, I asked Lydia if I could take him home to bury him with our other dogs that have passed-she said no and kept pointing to the two cremation choices. I thought,huh, ok, maybe its a new law or something, my daughter,22, actually thought the same thing. I say it again thinking maybe she said no to something else or misunderstood me. She just keeps talking about the cremation and I asked her Why can't we take him home but she doesn't answer me. Willie meanwhile, I know is quietly suffering and I just want him out of pain. The Dr took him to the back to put in the IV and I signed the paperwork thru teary eyes, for sedation and group cremation and said again I can't believe we can't take him home, Why is that? No answer. Willie is brought back to me, I think already sedated or she does it and says spend a few final moments with him and just knock on the door when you are ready for the final shot. My daughter and I hold him, crying and kissing him goodbye, and after a few moments, we knock. The Dr comes in very calm and sweet as we are still crying and she is mid shot, mid giving him the injection to stop his heart, and Lydia POPS back in, interrupts us, to give us and explain Chinos medication. Really? You just gave us a few moments to say goodbye, to make this peaceful for all of us and you interrupted the final moment? Did you forget what we were doing in here? I ignored her as best I could as the dr continued and Lydia told my dtr abt the meds. Color my dtr annoyed, me too. We leave crying and saying to each other weird we cant bury him at home. I call my husband a bit later to let him know how it went and the cost. He wanted to know why so much and I told him abt the sedation and cremation. He felt I was up saled at an emotional moment and taken advantage of. He called and wanted to know what happened while Lydia , who answered, acted like it was someone else who helped us. He was told we could pick up Willie and be refunded some of the monies. I went with him and Lydia says she explained everything to me and I chose cremation. I said that was the only choice you gave me and I asked you 3 times about taking him home and you said I couldn't. She said I never asked that! My husband is getting mad by this time and then just as I'm about to say Maybe you misunderstood me, what do you think I asked you, she says something to the effect that I'm a liar. I say WHAT!?Im shocked for a second and now my husband is really mad! Also as I look over the paper I signed earlier, I can now see on the list is a spot that says something like Owner to take home. Lydia only pointed to the cremation. The two sweet office gals are right there as this all goes down and you can tell they are mortified! Lydia as a new owner SHOULD have said I am so sorry for the misunderstanding, your family going thru the loss of Willie today and the care of your other dogs are what's important to me, lets just refund the cremation fee and split the difference of the sedation and we will get Willie ready to go home with you....Is the loss of our 5 dogs and moms 3 plus this long freaking review worth that less than $100 issue? I had hoped for a call of an apology the next day, but no that did not happen. A sympathy card was sent and I thought that was very nice, signed by all the office but seeing Lydia signature on it too kinda ruined it. I so loved this office Read Less