Diamond Bar Veterinary Clinic

Dr. Tracy is a great vet, but one of his veterinary assistants was very unkind to My mom. We have 6 dogs and all of them are rescues, fosters, or strays. This dog we took in, I had found about 7 years ago. She's about 12 years old now and has a lot of problems, but one of her worst was her rotting teeth. It got to the point where the stench was awful and she couldn't eat. We had a bunch removed, and that cost us a few thousand. 2 years pass, more teeth are rotten. Mind you, she was a stray for years, definitely received some sort of abuse at some point, and the damage already done is pretty unreversable. We couldn't afford another surgery for our dog. So we took the painkillers for her and are feeding her wet food. This veterinary assistant was telling us that the pain killers wouldn't fix everything, we're crazy if we think that'll fix the problem, and basically saying we don't care about our dog because we can't afford this surgery. She was very rude, and we are no longer taking any of our dogs here. Read Less

Very friendly receptionist and workers.  I bring my yorkie here to get her nails clipped.  They are fast and efficent.  They changed Dr.  and asked if I wanted to have my dog seen when she only needed her nails cut.  They are not pushy.  Great service. Read Less

This Vet is very overpriced and not very caring at all.I brought my dog in to have his cut checked out and they seemed more concerned about charging me for the exam than taking care of my dog.$50 for a 5 min examination. Read Less

I have been taking our dogs to Dr. Tracy for 29 years and would trust him with any of my dogs.  He is honest, kind and very knowledgeable, and unlike a lot of vet clinics now days, he does not try to up sell you on things you don't need.  He has a very conservative approach when diagnosing an ailment, and goes from there.  While we were showing my Cocker (a Grand Champion) we used a vet clinic near the professional handler that showed him, and I never got out of there for less than $600 plus.  And the way it was put to you made you feel guilty if you said no.  Dr. Tracy is not like that!  He has treated minor and major issues over the years with our dogs and has always had their best interest at heart.  I would recommend Diamond Bar Veterinary Clinic (not to be confused with Diamond Bar Emergency Clinic) to anyone needing a good, honest and caring Vet. Read Less

Doctor told me to give corn oil to treat its dandruff issue. My dog's skin condition got worse. Not going back. P.S Thanks to google, I stopped this ridiculous treatment and did fish oil treatment. My dogskin problem is gone now Read Less

I cannot believe the negative reviews.  I have been going to Dr. Tracy for over 30 years and I average two dogs at a time.  I was referred to him by a lady who did dog competitions on a regular basis.  I have been extremely happy with his care.  He is very competent and very honest and will lay out the pros and the cons of different treatments and the costs so I can make an informed decision.  If he ever wants to retire, I will ask him if he will still treat my animals because I do not want to go to anyone else.   I have also spoken to a manager of very large kennel and she said if she has any problems with a kenneled dog, she sends them to Dr. Tracy.  In addition when I had to take dogs to emergency veterinarian at night, I was told she liked working with Dr. Tracy and thought highly of him.  These were unsolicited and sincere compliments. Read Less

I have taken my dog to Dr Tracy for over three years. Previous Vet I used was a little pricey. My groomer referred us to him and we have been very pleased with him and his staff. Dr Tracy is very knowledgable and cares about our pet. We have taken our dog to him for various procedures from regular vaccines to removal of cysts. Read Less

I would never take my pet to this vet again. My dog was being transfered from the emergency and needed to be hooked up to I.V. immediately. Even though the vet knew we were coming, it took over a half an hour for him to see my dog. The worst part was when I went to pick up my dog. My dog was in a kennel that was way to small for her and I can't even describe to you the lack of care that was given to my dog when he pulled her out of the kennel (note: she had none of her strength to hold her self up.) He pretty much picked her up like a rage doll and flopt her on the table. Thank god I was there to step in and rest her head on the table. I am furious to think that my dog spent one of her last days in that crammed kennel he had her in. Read Less

Dr. Tracy has been serving our family for almost 2 years now. Every time I stop by his Yelp page, to look at his hours of operation, I'm irked by the low number of stars he has. I am finally doing my duty as a loyal and satisfied customer by submitting my review! Our first office visit was in 2014; we left our dog with our mom while on vacation, and after coming back from vacation we moved about 60 miles away from the Diamond Bar area. Upon moving, our dog's health seemed to decline. She whimpered when jumping up on furniture, and most alarming of all, her appetite wasn't the same. At first, we pinned it on the move, but when we discovered she was burning up, we immediately contacted family and friends for a Veterinarian recommendation. To Dr. Tracy's office we went, may I remind you, we drove 60 miles because I would not settle for a Vet whom I did not receive a recommendation for from a trusted source. On the exam table Dr. Tracy felt around my dog's shoulder blades and quickly shaved her fur in the spot where she was experiencing pain to reveal irritated scrapes. I later figured she got  those from scavenging in the bushes in her grandmother's backyard while we were out of town. He determined the scrapes were infected, gave her a shot, and she perked up instantly! I was so happy to see her demeanor change so quickly I could have cried. He sent us home with anti-biotics and a topical ointment, and my baby recovered beautifully! I might add that while Vet visits like these are almost always expensive, Dr. Tracy's office did not over charge! A year later, we were back after my girl sniffed a fox tail up her nose while on a hike and was sneezing insistently. Dr. Tracy sent us home with antibiotics to protect against infection and told me to let it run its course since it would likely come out on its own. Sure enough, a week later I noticed a fox tail on the bed right where she was laying! I put it in a baggy and showed it to the dr. at her follow up appointment, because she continued to sneeze for a week or so after that. Dr. Tracy assured me that the root of the problem had been expelled and that she was probably still just experiencing some irritation. He sent us home with another round of anti-biotics, to reduce any inflammation and to protect against infection, and once again the treatment worked.Recently I arranged to speak with Dr. Tracy on the phone about having her spayed, and we had an intelligent conversation about what the real benefits for the dog are (other than the obvious pregnancy prevention). Dr. Tracy did this graciously, at no cost to me. If you're looking for a quality health professional to have in your family's corner for years to come, look no further! Dr. Tracy is a treasure. I'm traveling again for my dog to see him tomorrow. Her arm is sore and she is whimpering when coming up to a standing position so we need the doc. to take a look. He's worth every mile, and every penny. I completely trust him with the life of my beloved pet. Read Less

Great vet. Always caring and does not try to gouge you for unnecessary and expensive costs like some other vets in the area.  I have taken all my pets to him for over 15 years. Dr. Tracey always gets to the root of the problem and has saved two of my cats lives.  Highly recommend this vet. Read Less

There are too many vets in town to settle for one that has 3 stars out of 5. That is already a red flag. Too bad yelp wasn't around (or at least that popular) when I first came here.I brought my chihuahua, Choco to this place for her regular annual shots when she was about 2 years old (she is now 10 years old!).  For whatever reason, the shots that this doctor gave ended up forming some sort of bubble on her back.  Now mind you, these are just basic annual shots, nothing special or crazy.  TO THIS DAY, my dog still has that bump on her back, in between her shoulder blades.  and TO THIS DAY, my dog has never had any issues with any of her shots from other doctors (so please don't even try to claim that my dog had an allergic reaction). I don't consider myself overly sensitive/picky.  I've been to 3-4 different vets since I've had Choco (10 years), and I never really had an issue with any of them except for this one.Regardless, if you're not going to believe my review/story for this place, the 3 star should chase you away.  Don't settle for 3 stars for your baby!  Like I said, there are way too many vets out there that are qualified to get the job done PROPERLY. Read Less

I've been coming here with my pets for 18 years. Dr Tracy is so wonderful with the animals gentle loving caring. I imagine that's why his practice and so busy. Because anybody that bring syrup at they see how well they're treated. I love this place and always well thank you Dr Tracy Read Less

Dr. Tracy saved my dogs life. My dog was attacked by a coyote and Dr. Tracy did everything he could to get my little dog back to normal. The staff here is amazing too. Thank you so much to everyone at this office you all gave so much support to me and my family. Thank you again!!!!! Read Less

Dr. Tracy's been the family vet for decades. He and his team are capable, competent, and trustworthy. He doesn't recommend unnecessary tests or medications. Yeah, he's pretty old-school, and can be a bit brusque at first -- but he's also taken fantastic care of my pets over the years, even managing to save the life of one of my dogs when she had parvo. He's realistic and straightforward, which is refreshing. Read Less

Two weeks I went to Dr Tracy's office in Diamond Bar to get shots for my dogs and to get their toe nails trimmed. I have been to his office in Diamond Bar (nor far from Chino Hills) several times in the past for shots for my dogs and to get my dog Sophie spayed. I need to get my other dog Harley fixed as well, but maybe next year. I have been very happy with the service at Dr Tracy's hospital. The folks who answer the phones there were very pleasant and helpful. They answered all my questions without any trouble. The receptionists and the nurses are very nice and seem to be very competent and love animals. Dr Tracy answered all my questions and checked my dogs over pretty well. I was very happy with the service. I wonder about the negative reviews. My experience was totally the opposite of those. I felt very comfortable with Sophie's and Harley's care at this hospital. I wouldn't hesitate to come back. If you are looking for an excellent hospital with an excellent vet and staff, this is the place I trust.Read Less

Several months ago my dog Cooper a 8 yrs old Golden was sick. He was throwing up and wouldn't drink anything. He had done this before but after a day, he got over it. This time, I took him to the vet after the second day because he was still sick. He also got diarrhea. I took him to Dr Tracy's hospital because my groomer said he was a good vet. The vet did blood tests and figured out what was wrong with him. He gave me medicine and within three days Cooper was eating again and was back to normal! Dr Tracy said this was probably caused by something he ate that he wasn't supposed to. My Grandma was staying with us at the time and I suspect Grandma fed him some food off her plate. Dr Tracy's staff is nice and his place is clean. I thought his diagnosis was right on because my dog was better in a few days. I think he is an excellent vet. Read Less

I see that there are a lot of bad reviews here, and I can't negate or confirm any of them, but I can share my own experiences. Dr. Tracy's office isn't fancy, and he himself is more of a straightforward kind of guy. He has always been upfront with me and has never tried to sell me on extra tests or procedures, which is why my family continues to come here. We've never had a problem, and Dr. Tracy will never really be that kind of guy who tries to entertain or make a ton of small talk, which is fine with us. We've only come here for routine checkups/shots and one time when my pup's face was swollen. He immediately found the problem and in my experience, he gets the job done. This isn't a 5-star fancy experience, but Dr. Tracy seems to be a good vet, and we will continue to come here. Read Less

The asshole Dr. Tracy tried to choke out my 6 month old puppy because he didn't want to take the meds that were trying to be given. Not professional at all! I work in the medical field as well and this will not be tolerated. He is lucky I was at work when my dog was taken otherwise he would have been the one choked out. Read Less

The only reason this Clinic received 2 stars is because my puppy is still alive and happy today. This Dr. was shockingly rude, uncaring and suffers from a complete lack of positive bedside manner. While I wasn't in my room and my puppy was my puppy chewed through a plastic bag that she knocked off my end table and bit through half of a prescription medication. I came in the room and saw her drop it on the ground. immediately I grabbed the pill, cleaned out her mouth and called my old vet. (I had just moved so my old vet is over an hour away). My vet told me to take my vet to an emergency clinic immediately and have them induce vomiting. The closest emergency clinic to my new residence was the Diamond Bar Veterinary Clinic. My husband called ahead to alert the staff of the situation so they would be ready for my arrival.I entered and was escorted to a room, the vet tech weighed my dog and the Dr. came in. The first thing the Dr. said to me was "Your dog will most likely die." I was already crying at this point and this sent me into sobs. I asked if there was anything he can do, he then said, "The dog ingested a lethal dose, I will do what I can but the dog will most likely die." He then had a tech take my dog to the back to induce vomiting. I heard the tech say to him, she's not showing any symptoms. I couldn't hear what the vet said in response, but I heard my puppy let out a couple sharp cries. I was then escorted in the front room to pay. I am sobbing and the vet tech tells me it will be between $360-$700. I said do I need to pay that now and she said yes, but let me speak to the Dr. The Dr. told her in the back that I needed a $200 deposit. My dogs health and life is priceless to me so I would have paid whatever for her to be okay. I continued to sob and the vet tech whispered to me that she thought my puppy would be okay and based on what I thought she may have ingested, her weight and the lethal ratio she will be ok.The doctor came back out and told me that she was vomiting asked me what we had fed her today, I told him. He said they were putting her on fluids and going to observe her through the afternoon. He then said "She may make it through." I asked if I should stay or go and if they would call me. The Dr. told me that I should go and that I needed to call to check and see how she is doing. I called 30 minutes after leaving and the vet tech said she had finished vomiting and they were going to try to feed her. I called every 45 to an hour after that, each time I called they said she was doing fine or good and that was about it. The never offered much information to me at all other than that she was fine or good. I had to ask if or when I could or should get her. I picked her up after she was there for 5. She was full of energy and so happy to be back home with me. The Dr. did not come out to speak to me and was nowhere to be seen when I picked her up. I paid and was given zero follow up information about how things went or what I should do for after care. NO INFO WHATSOEVER, they took my money handed me my dog and sent me on my way. NO TAKE HOME INSTRUCTIONS AT ALL!This whole clinic felt cold, uncaring, and everyone there apart from the one vet tech seemed to lack any emotion or empathy. And it seemed like the vet tech who cared was afraid to show compassion for some reason she felt the need to whisper comforts to me. The Dr. had ZERO positive bedside manner. It didn't seem like he cared about my dog, or me as a pet owner or client. I will never bring my dog here again. My animals are my children and I am their parent. I wouldn't let a human doctor treat me or anyone in my family the way he treated me. I had a total of maybe 2 minutes of interaction with this Dr, none of that time was positive. My previous vet was warm caring and actually called me to see how my puppy was doing, even though I didn't take her to see him. I am researching a new vet in my area and will NEVER return to this clinic. I am so grateful my puppy is alive and healthy and they did only charge me $240. But in a situation where I was already a nervous wreck and sobbing, to be treated the way this Dr treated my was completely unacceptable! Read Less

After just one visit, I feel like Dr. Tracy and the entire team at Diamond Bar Veterinary Clinic have become family. I am an over protective worry wart when it comes to my children (my pets). I recently adopted a new puppy from a local shelter and brought him into Dr. Tracy to have a thorough check up as well as receive vaccinations. This was my first time adopting from an animal shelter so I had some concerns about bringing him around the other pets in the household. Dr. Tracy answered every question and then some. Unlike other vets I have been to, I did not feel rushed to address all of my concerns. In addition, the entire staff at Diamond Bar Veterinary Clinic treat each pet as if it were their own. Judging by the other pets in the office it was as if they were excited to come to the vet! That alone speaks for itself!!! Read Less

This place has always stuck in my head after a weird experience. I'm a therapist so I highly trust my intuition in most situations. When something feels wrong it usually is. I found a kitten about 4 years ago and wanted to get her shots and vaccinations before finding her a home. I randomly chose DB vet clinic. Making the appointment was fine. Front desk lady was fine. The veterinarian himself was not very comforting, barely greets you, and I felt a little unsettled. My initial instinct told me he was burned out or didn't enjoy the work with animals. Most places take you and your pet into a back room for the exam/check up, but they took her and I waited in the lobby. This kitten was friendly and appeared comfortable before going back. Not difficult to hold at all. She hadn't known me more than a few days so it's not like we had a solid bond yet. But while she was back there I heard her crying. Kind of painful sounding cry. I recognized it since I already have 2 cats of my own. I've had many pets need shots and this never happened with any of them. She came out looking frightened and her fur was all wet and odd looking. I felt kind of panicked and helpless while I was in the lobby waiting. My gut felt like this place was a little off.  I felt bad as these little guys trust us to make sure they are safe and in good hands. I knew I'd never go back there again, but weird reading other people's similar reviews. Validates my instincts. Read Less

Wow, boy should I have Yelp!ed before going. My dog had to go to the ER because her eyeball popped out, and I guess the ER place doesn't research who they recommend to go for a follow-up cause this place was THE WORST place I have EVER experienced in my 10 years of owning dogs.To remove her stitches they pulled SO HARD on her eyelid that I swear if her eyeball was loose it would have come out on its own. My dog was screaming for them to stop and I don't know what I was thinking, I should have just pulled her away from them but I couldn't even WATCH what they were doing to her.SO TERRIBLE I was traumatized. Go to Golden State Humane Society in Garden Grove, farther away but WELL WORTH IT for people who CARE and don't charge a million bucks for eyedrops she didn't even need. This vet guy PRIED her eyeball open after it was STUCK together to the lid without even putting EYEDROPS in there. WOW could have ripped her cornea RIGHT OUT OF HER EYE.If I could get this guy's license taken away, I would do it faster than it took to write this review.Well, I'm glad my dog didn't go blind. Read Less