I spent over $400 dollars on blood work for my dog. My dog is a dangerous animal, and the blood work was our only hope to answer his sporadic human aggression. I was told I would get my results the next day, and while waiting for most of the day for them to call (normal for vets to call you to reveal results), I decided to call them around 4. I was told that my results were in, but they needed a Doctor to tell me them, and they were busy and would call me back. After waiting three hours, I call again 30 minutes before they close, and they tell me that they closed and that there is no Doctor to tell me my results. They offered to have one call me the next day, but offered no other solution. After spending $400 dollars on blood work, I expect better follow up and customer service from their office. Read Less

My family has been taking our pets here for over a decade. They are amazing and take such great care of our furry babies. They even take such food care of the humans who accompany the furry babies. Even when we had to make the decision to euthanize a pet, they were supportive and understanding. They may be slightly expensive, but they care so much. Their staff including doctor/provider are k knowledgeable. Good place, great people Read Less

I have been going to Village Animal Hospital for about three years now. I have seen three different veterinarians and they have always been just as great as the one I had seen prior to the current Veterinarian.The staff is as fantastic as the veterinarian's, they care as much about you as your pet. I would recommend Village Animal Hospital to anyone :) Read Less

Village Animal Hospital was soo good to me and my big guy Rico, an 85 lb Pit Bull with tons of energy ! We needed last minute boarding due to a chemical fire in our neighborhood . They took him in to board within 30 mins so I could go back to work. He also got a free exam, some snacks and dinner while boarding. We will definitely return. Thank You! Read Less

4 visits for separate issues with 3 different dogs. Staff is friendly, office manager is successful and consistent at patronizing my questions. Having built 2 animal clinic buildings I have some knowledge with owners, customer service, and training. Sorry Village AH but your consistent poor service is why you've earned 1-star. I've wasted too much time providing feedback to your staff & manager for poor business practices. Read Less

They are a bit pricey. Each time you visit they come out with an estimate of over $700 worth of care and recommendations. They do not put any pressure on you to hire them for their services. I give them a 5 star rating because they are very well mannered, professional, clean, they do their job well and they always do their best to accommodate me. My dog is not a fan of the veterinarians. She had a vet that had no personality and she snapped every time we went. He provided cheap rates and I got my monies worth. I love my dogs and want their experience to be stress-free. That previous doctor labeled my dog as aggressive. Since bringing her to Village Animal Hospital she is calm, relaxed, never snapped at the Dr. and does not fight me on getting in the car or into the office for her appts. We even began having her groomed their. We never had her groomed because of her tone at the previous vet. At Village Animal Hospital they really do provide quality care. I recommend them to all my friends. I am hoping they lower their prices but not their quality of care. You get what you pay for. Read Less

This practice is unlike any other we've used in 40+ years of dog ownership. It's like your pet has access your long time friendly family physician. Dr. Earnheart and the staff here care so much about the health and well being of our dog. On our first visit I was a little shocked to see Dr. Earnheart actually get down on the floor with our frightened puppy and gently comfort him while performing her examination. Then I thought about it and that's where my dog lives, I don't put him up on a counter top. We lost one of our dogs last year and spent a lot of time over several days in and out of Village Animal Hospital. The care our dog received was exceptional and the care we received was truly heartfelt. This experience also afforded us the opportunity to see the VAH team in action with every kind of pet imaginable (and every type of pet owner). My wife and I were very impressed. And we regularly refer other pet owners to this practice. Read Less

My experience at this animal hospital with Dr. Earnheart and her staff was very unsatisfactory. From the moment I walked in, I was greeted by Dr. Earnheart, who told me right off the bat that my dog needed to loose weight, and recommended that I buy products that were sold there. My dog needed a gluten free diet, and that these products, which were expensive would be in his best interests. Along these same lines, I was told that he had allergeries from the food he was eaten and that an antihistamine would be proscribed, one which I subsequently found out from going to another vet, was very rare, and rarely used in the field. Next, I was worried about my dog not having his usual energy. I was told that he needed a $385 blood panel. Additionally an Xray which was almost $400 would be needed to check on his organs. His temperature was taken, along with weight, but his body was not examined in a thorough way. After the Xray was processed, Dr. Earnheart called me in the room to show me what she believed was a possible mass on his abdomen, and explained that his liver and spleen were small, which could mean cancer. Of course, I began sobbing and sobbing, and she said she was sorry and walked out of the room. I was also told that a radiology consult was needed, and it would cost $144. The Dr. believed that the Xray showed hip dysplasia. She told me the dog needed a rectal exam prior to this, and when she went on the floor to exam him believed another procedure needed to be performed and another $50 was tacked onto the bill. A total for $1201 without any surgery. Two medications were given, one with 14 pills and the other a few more. Dr.Earnheart assured me that I would be called the next day with the blood results. When I went to pay, I was sobbing, and kept being told by the staff that they were sorry. The next day, I waited for the call, and low and behold, I waited until 3pm when I called there. Still no call back at 4:40 when I called again and demanded to know the results after I spent all the money. When I was called back, I was told the results looked ok, but that my dog could use an ultrasound and thyroid tests. I was very upset, having spend so much money without any kind of a meaningful diagnosis. Stephanie called me back and explained that she had spoken to Dr. Earnheart who said she could not confirm or deny cancer, that more tests would need to be done. Why would I want thyroid tests if my dog had liver cancer? I cancelled the consult, since it felt that all these people wanted was to get as much money from me as they could. At that point, I decided to find another vet. I just did not trust this place anymore. In conclusion, I believe that Dr. Earnheart is a charlatan, praying on the insecurities of her clients, trying to make as much money as she can for her office, with utter disregard for the pet owner. I was put through real hell, thinking that my dog had liver or spleen cancer, and frankly, my dog was more like a punctuation mark at the end of a sentence. The practices are deceptive and border on fraud. I wish I had read all the reviews before going here, and see that many people felt the same. As it turns out, my dog does not have cancer. I took him to a place where I was charged under $100 for a real exam. I took the Xrays from Dr. Earnheart and the blood work with me. This vet looked at the same Xray and said my dog had a normal spleen and liver. Furthermore, there were no hip Xrays done, so any diagnosis of the hips was surprising. Please do not waste your money nor time going here. None of us like animal cruelty, but here, the cruelty is directed at the owners of our precious darlings, where a person in power feels like she can prey on our love and fears to get the most money possible for her practice. Spare yourself the pain that I had to do worrying about loosing my beloved pet. The silver lining is that I found a great Vet, where I trusted their opinion and one who made a diagnosis, even though I spent under $100. Add to list Edit Read Less

This was the first time I brought my dog here. During the office visit the vet did not perform a physical exam and recommended xrays that did not need to be done, and provided a bill 3x what it should have been. When we attempted to address these concerns with the staff and the management they denied any wrongdoing with the office visit and refused to listen to our complaint. We then decided to take our dog elsewhere to our previous vet and they diagnosed her within a few minutes without the same expensive bill. Now village animal hospital calls us everyday to ask why have not returned to their clinic despite our detailed explanation of their treatment. They have not refunded our money, and they continue to harrass us daily with phone calls. I really did not enjoy placing this review on the web, but I think others should be aware of potential outcomes for their pet and take their services elsewhere.Read Less

Village staff and doctors treat your pets like their own. They truly stand themselves apart with high quality medical care and excellent customer service. Not all vets practice the same medicine and I would not take my pets down to a random budget clinic down the street. Our pets are like family and we only trust Dr. Earnheart and her staff to take care of them.Read Less

I took my dog to be treated at Companion Animal Hospital 3 times, and they couldn't even diagnose her. They just kept on giving me symptomatic medication. On the very first visit to Village Animal hospital, they treated me and my dog kindly and diagnosed her within the first 30 minutes of inspection. They also gave me the medication to correct the actual problem. I have called for follow up questions, and they have always followed through with the answer. My dog still needs more time for treatment, but I trust they are the veterinarian to turn to. The only downside is the fee for doctor inspection is $50-$60 + whatever the medication is and the medication is less expensive to get at a pharmacy by quite a bit. My advice would be to have the doctor fill a prescription for whatever your animal may need instead. Read Less

t6his place is horribale, I brought my puppies here cause 1 was sick, and 2 weeks later fell sick again with the same symptoms. turned out it was parvo. we lost 1 of the puppies because of there carelessness to take a test for $35! I will never bring any of my dogs here ever again Read Less