Firestone Animal Hospital

My husband and I had a Vet we were happy with but they were 40 minutes away and it is very hard to get into with our schedule. I was hesitant to try anyone else, but when our dog injured himself and needed to be seen right away we decided to give Firestone Animal Hospital a try. We have nothing but good to say about our experience. The staff were kind and so accommodating. They took great care of our big German shepherd. The pricing was reasonable and their hours are the best. We have decided to officially switch them as our Vet. Read Less

The doctor at Firestone Animal Hospital is super amazing. I have never had a vet that takes so much time with not only my dogs, but with my concerns as a pet owner. I am very grateful for this and would surely be back! Read Less

I live in Cerritos, but definitely worth the short commute. Really happy with this Dr. as I've been to various ones throughout the South Bay. Cleanest place, most experienced (meaning less tests required) doc thus far. So gentle with my Pointers, the staff excellent! Read Less

Took my dog in regarding an ear infection. Was charged $170.00 the first visit and received antibiotics for 5 days. Was told an additional appointment was needed to test contents of my dog's ear wax. Paid them $200.00 for second appointment . Received no call about test results as promised. Called after a week and Adriana stated "they could not find my dog's file so call back in 20 minutes." I gave them an hour and when I called back for the results, I was told that another appointment was needed to check my dogs ear by the owner's wife who told my husband and I over a week ago that no more appointments would be needed because the test results will tell the doctor what antibiotic to prescribe. I know fraud when I encounter it. I am so disgusted and disappointed in the lack of service for which we paid. It's sad to know that this animal clinic is operating is this manner. My dog is still suffering from the ear infection. I thought animals were the focus when visiting a veterinarian!? #dishonest #clinic #shame #on #all #of #you Read Less

I love this place. Staff has great knowledge, are always willing to help. Each have own personal experience. Another thing I find really amazing in Firestone Animal Hospital is that they ensure they call you a few days after your appointment to check up on your animal. Incredible! Read Less

I went in to get a lump on my dog checked out. The guy weighs my dog and checks her temperature. He has no gloves on. The doctor comes in and is scared of my dog and says hold her head he checks her lump and repeats the same thing over and over again. I asked him what was my best option and he said to put her down because it costs a lot to see what's wrong with her. He says think about it I'll come back. I waited and waited and waited he never came back! So I decided to take my dog off of the weigh and walked out . He looked at my dog 2 seconds and left and I was charged $30! Do not come here ! I came here because it was close to my house ! If you care about your dog do not come here !!!!!!!!!! Read Less

Took my cat in because it was out during the rain back in February and he got sick.  My cat is an outdoor cat and he's 8 years old.  The vet didn't really want to deal with him because of that and told me he was going to die at any minute.  And was charging me close to $300 to put him to sleep.  After thinking it through, I decided not to put him to sleep.  Went to another vet the next day and they told me they could save him for much less than the $300 they were charging me at the other place to put him to sleep.  After a week of treatment and medication my cat was much better and now he is at 100%.  I THANK GOD I didn't listen to the first vet.  I Definitely to not recommend this place. Read Less

Bad customer service by the Dr. Rocha and his wife, they are rude and do not even acknowledge you as a person...its all about the $...everything is sooo expensive...i took my dog in due to diahrrea and vomiting and ended up paying almost $600 for the visit...I got a quote to have my dogs teeth cleaned..sedation and all...$550 was the quote....omg!!!! Read Less

DO NOT COME HERE! The visit took long and once the vet saw my dog he seemed rushed. The older lady at the front desk was very rude very unprofessional! My dog needed an emergency spay they wanted to charge me 3,000 $ . Once I told the lady I couldn't afford it she made a rude smirk. She didn't explain why it would be so much. I asked her for an invoice to see what different procedures added up to 3,000. She just wrote down 3,000 in a blank sheet of paper! I ended up finding Ashton Animal Hospital. Way better staff and pricing there. Check it out! Read Less

My cat gets regular vaccination shots at Firestone Animal Hospital. Every trip is always a pleasant one. For all pet owners, I can only refer you to one place, Firestone Animal Hospital. They are simply awesome! Read Less

I should post this long ago! This place only 3 minutes away from my home. Anyway, my turtle (red ear slider) Leslie got bad infection neck. I paid $65. My mom and I waited for almost 2 hrs. No called my turtle name!  I noticed that vet (old man) saw my turtle. I caught his face expression like he don't know how to do my turtle. Like his first time to check turtle ever. Finally, called my turtle name! Then the old vet left and shut the door. We are lost. We waited for 50 minutes. Other vet looks younger. He looks scary to touch my turtle. REALLY!? He told me that do you mind to hold that? I hold her very carefully. He looks lost and don't know how to do that turtle. He left.  No said for us before he left us..We lost again. Waited for other 30 minutes. The old vet is back. He  hold not right way to hold the turtle. He took out of the wood stick push Leslie's mouth. He tried to her mouth open. My mom yelled at him. Be careful! If she don't want to open her mouth. Other way. He just touch Leslie's neck. Leslie was so pain when he touch her so hard. I took her away from him. My heart so hurt. He gave us  medication for Leslie. I paid $110 for this medication very small! The old vet told me that visit us 2 week later. We didn't go there at vet. I'm scared that he will hurt my baby, Leslie. 0 STAR!!!That's good thing, Leslie is back to better. Read Less

very disappointed with visit. I had to paid $30.00 dollars so they can tell me that a blood test for my dog will cost me  $300.00.  That was my consultation friends!treatment for animal is more costly than human now a days. I did not see a friendly, nor a smiley faces either by the way. Read Less

I just took my new puppy here last night after she jumped off our couch and began limping and yelping with pain. I was scared she had broken something and this was the nearest Veterinary office so we rushed her over. The Dr. was very attentive as well as the staff even though it was close to closing time when we came in. I will follow up this review after her follow up but for now I am very happy with the service we received. He felt that an anti inflammatory and some pain killers would be a good idea for a couple days since she is a puppy and was told they tend to recover fairly rapidly, and I was happy that. Read Less

This place has the worst customer service. I took my dog in for vaccines and grooming at 9am, I was told by the receptionist that my dog will be done by 5. I know my dogs hair is matted in some areas so picking her up at 5 was a reasonable time. I called them at 3:20 just to check and see if by any chance she was done. I was told that she will be done around 5. Ok that's fine. I wait till 5 and drive there, as I get there I'm told the groomer was at lunch and that it'll be another 1 1/2hr and that I should go home and come back later. Mind you, this whole time my dog had been in a kennel for 8 hours. I told the old lady at the desk that I was promised a pick up at 5 her excuse was the groomer is a lunch and she'll be done later. I told her to forget it and give me my money back which was $95 she then went to call the nurse so he can prepare the vaccines as they Didn't even bother to give her the shots within those 8 hrs. If I could this place would get ZERO stars. Worst place. No wonder it's so empty. Read Less

I am so glad I found d this pet hospital last weekend. My kitty was having some sort of reaction to something she ate. I had no clue since she is an outdoor kitty. Luckily Dr Rocha was able to treat her right away. He said she must of gotten onto something poisonous. We talked about a payment plan through care credit with the receptionist. She was very helpful. Luckily everything worked out and Anastasia is back to normal. They are my new vet now. Thank you guys very much. Read Less

Whatever is the disease, the Firestone Animal Hospital is the top one for tackling the animals and treating their disease. My rabbit was very ill and it had food poisoning. I got to know about it after reaching Firestone Animal Hospital, where it got treated. Read Less

The receptionist is rude. I did not received good service. The environment is not welcoming. They denied service to my dog just because the owner's wife said so. Perhaps she was having a bad day. I do not recommend at all. Horrible experience. Read Less

Took my cat here today to be treated for blood in his stool. As soon as the doctor came in the room without even touching my cat the first thing he said "he's going to die" then after that said it would be 1600 for surgery. He wasn't friendly with my cat. He didn't touch my cat. The only thing they did for my cat was take his temperature and took down what we said was wrong with him. I honestly think he diagnosed my cat just by what I wrote down on the paper. He went and said my cat had blockage and needed emergency surgery without taking x-rays. Idk it just all seemed so weird too me. I'll get him treated somewhere else. And on top of that I couldn't even understand him and he kept repeating the same thing over and over. Read Less

This place doesn't even deserve a star! The most horrible experience ever!! Left this animal hospital extremely upset. The doctor is unprofessional and truly doesnt even give a damn f**k about the poor animals. I took my rabbit in because he had a broken pal and all he did was tell me how much it will cost and left!!! He didnt even treat or put anything on my poor rabbit. If I had the power to close this place down, I would! Read Less

I've had the pleasure of taking all of my animals to this vet. As a lifetime pet owner, I cannot recommend Dr. Rocha- and his experience- enough. He gets right to the point, often without unnecessary tests because he's been doing it for so long. Hi staff is wonderful, the best he's had (since I've seen them change over my almost twenty years of visiting pets). The hospital is truly a jewel in the area. Read Less

Money hungry company! Even if you have carecredit they still want to charge you for a down payment! I called a different vet and they don't ask for down payment with CC! Plus when I took my pet they looked for every problem so they can get money off of you! I DON'T RECOMMEND THIS PLACE TO ANYONE HORRIBLE SERVICE!!! Read Less

This is such a ripoff!!! They charge you for every little thing and they don't get to the root of the problem. All they want to do is give you medicine so they can charge you. I went there because my dog wasn't eating or drinking and all they wanted to do was give her medicine knowing that she couldn't take it I ended up spending 1,400 for x-rays and blood work and 3 medicine. My dog ended up passing a week later due to old age. They should have just told me that she was old instead of me letting my dog suffer for a whole week. And me spending so much money. Never NEVER GO THEIR.. Above and Beyond pet clinic down the street next to the 605 is way better. Read Less

They are pretty pricey but what do we expect it is a animal hospital. I'm pleased with their service. Saturdays are pretty busy. Dr.Rocha's wife runs the front desk any questions regarding prices she is the one you want to talk too. Read Less

I will never forget about my experience here it was traumatic, stressful, cold, and very expensive. Dr. Camilo Rocha only seems to know how know how to repeat the same thing nominated how many different questions you have regarding your pet. He kept repeating that my dogs heart was enlarged and what may be causing my dogs symptoms of his difficulty breathing. When asking questions regarding his diagnosis and he kept on repeating that I have to try to understand the situation. I was given no options and no idea what I can do for my pet. The only thing I was given was the cost of the consultation, X rays, including medication. I was sent home with a cold shoulder and no diagnosis of what health problems my dog was having. Along with medication of which no explaination of why each medication was needed. Not only that but they did not have all the medicication my pet needed to take home. I was eager to schedule the most earliest appointment opportunity to pick up the missing medication and was told to pick up the missing medication until next week Monday morning . Unfortunately a few hours later my pet passed awayRead Less

Worst Place To Step Into I Regret Going Into This Facility . I went in with my dog having Congestive heart Failure he had all the symptoms Doctor still took x rays and gave him some medicine yet they didn't have all the medicine he needed . Unfortunately due to not having all the medicine he passed away . These people don't care about animals at all they just care about giving you no specific explanation . They are very costly I paid $492 for just a consultation , two X-rays and around 4-6 medications which they  only gave me 4 out of the 6 and told me to pick up the rest Monday . They are heartless and care less . Read Less

My cat loves getting her examinations done from Firestone Animal Hospital. Dr. Rocha is so loving when he examines her that you feel alright trusting your baby to him. She lets him give her vaccines without a fuss too. Thumbs up. Read Less

This center seriously provides quality pets treatment without additional costs. Emergency procedures do not go overboard, frankly (they gave us some specialty referrals) and were pleased as punch for it. Doctors are very skilled and very professional though they do share a few smiles with you. It was a nice experience for us and were definitely going to mark it positive in our list. Read Less

Firestone Animal Hospital really knows how to take care of my doggies. Dr. Rocha has a lot of experience & is very knowledgeable.His office hours are very flexible as well. The techs & secretaries are very nice & helpful. They are all very caring & consistently do a great job. Read Less

I came here about a year ago, but I didn't have a yelp account back then so I'm posting now. Why, you might ask? For two reasons:1. I've never forgotten about my experience here. It was traumatic, stressful, and cold. 2. I just came back from my new vet in Pico Rivera. They treated my dog so kindly and I felt so insanely grateful that I could not believe I had allowed these people at Firestone Animal Hospital to treat my dog any less. Realizing this, I wanted to come back and write a review that could save other future clients the grief, trauma, and MONEY that FAH will drain you of, with practically NO service. I remember my visit as clear as day. Where do I begin with what was unbelievably wrong with FAH? Let's just make a list:1. The "doctor" only seems to know how to repeat the same "diagnoses" over and over again. There is a language barrier. He will answer all of your questions with the very same answer each time. You will be left with no idea of what you can do for your pet, only with what they will charge you 2. The "doctor" misdiagnosed my dog, INSANELY. He told me my dog needed a pacemaker because he had a terribly enlarged heart. He kept repeating that over and over again as a response to all of the questions I had to try to understand the situation. This was my first red flag. When the "doctor" could only rely on repeating his diagnoses, I felt that he didn't even know what he was talking about. Turns out, (when I went to get a second opinion), my fur baby was FINE. ALL STATS WERE NORMAL. Yes, my dog's breed typically suffers from enlarged hearts, but it was NOT AS DIRE AND LIFE THREATENING as the FAH "doctor" made it seem! Seems to me that he simply did not care about the quality of life for my dog, but instead tired to pressure and rush me into thinking that a pacemaker was absolutely necessary WHEN IT WASN'T.3. The "doctor" has absolutely no bedside manner. ZERO. ZIP. NONEXISTENT. What kind of heartless person decides they want to become someone as warmhearted and noble as a vet? When I started crying because I thought his diagnosis was credible, he did not give two bleeps. I'm not asking for a hug, seriously, but to repeat your diagnosis and what you want me to do is kind of really heartless when I think that my dog is dying due to a gross misdiagnosis!!! He. does. not. care.4. I spent ~$500 for two xrays, a cold interaction with the "doctor," and a reference to a heart specialist. They charged me an arm and a leg for THAT. No medication or explanation as to why my dog was acting lethargic and limping. No help. No kindness. I spent half a thousand dollars to be told that I would need to see a specialist. That's it.5. Here's the kicker: after I went to get a second opinion (where the vet there said everything was fine), MY DOG GOT BETTER ON HIS OWN 2 DAYS LATER. He went back to being his playful, energetic self!! He's been healthy and happy ever since. I'm so grateful for this, but I CANNOT BELIEVE THAT I ALMOST GOT TALKED INTO PUTTING MY FUR BABY THROUGH A PROCEDURE AS SERIOUS AS A PACEMAKER WHEN HE ENDED UP GETTING BETTER ON HIS OWN. When I think about how I would have put my baby through such an unnecessary, painful surgery, my blood boils in hatred. How could this "doctor" put monetary gain above the lives of our doggies?! My dog is sitting next to me right now, chewing on his toy with gusto. I shrivel up inside whenever I think about what I almost put him through unnecessarily. The pain I would have caused. All because of the money-grubbing, careless diagnosis that this "doctor" gave me. And NO, there can be NO excuse for his diagnosis. This is not a "simple mistake." Especially when my next vet was able to immediately tell me that my dog was FINE.I love my dog like no other, so I remember this day clearly. Especially because I thought he was dying. I'm happy to say that he is doing well and runs around barking his head off to this day, but that's only because I did NOT continue my visits to this "doctor." PLEASE save yourself the grief and the well being of your pet by taking them elsewhere. All the negative reviews here speak for themselves! And I guarantee you that we would not spend so much time typing out these lengthy reviews unless we were passionate about our pets and yours. PS: When you go to FAH, they will have their own set of "positive reviews" printed in their office. Their "reviews" there are glowing, wonderful, and obviously hand-picked and doctored.PPS: Please, go to a vet who shows as much love for your pet as you do. Only those vets are worthy of the care of our furry family members Read Less

I have enrolled my kitty Milo in the Kitten Program at Firestone Animal Hospital. The program ensures comprehensive checkups and vaccines for a kitten who is not a year old. I chose this clinic for the level of care they give the pets. My kitty is a happy kitty going there. Read Less

Fabulous experience. Dr. Rocha and his wife Christina and the animal techs Oscar and Juan are simply amazing. They are expensive but one is paying for a full complete service hospital. It is worth every penny. I highly recommend this veterinary hospital and will continue to take my pets here. Read Less

DO NOT, I REPEAT DO NOT COME HERE!! Terrible terrible service!!! I should have listened to all these bad reviews on here! I still gave this place the benefit of the doubt and took my dog who had an injury to her mouth. As my mom arrives the receptionist was friendly and nice. She took us into the exam room and a male nurse walked in, very rude without even acknowledging us started to weigh my dog and take its temperature. Rudely asked my mom to hold the dogs head then walked out. A mean looking older man walks in, ALSO didn't even acknowledge my mother and I, no hello my name is Dr?? NOTHING! Takes one look at my dog and PROCEEDS to say "oh your dog has a mouth infection... Umm looks like it's in bad shape!" I asked him ummm excuse me, you haven't even touched my dog or even looked in its mouth! He then proceeded to check my dogs heart beat and says "oh your dog has a low heart rate and also has kidney failure and a skin disease!" Before I can even ask him anything he walks out! Says NOTHING ELSE! Just walks out! HOW do you know my dog has kidney and heart problems if you haven't even done bloodwork!!!???????? And that's not why we came in the first place! My mother and I were so SHOCKED! He made it seem like my dog was doomed to die!The receptionist.nurse walks in and quotes me a price of over $900 for blood work and antibiotics!!! UMM HELLO!!!!!! What about my dogs injury???? At this point I'm upset! I go to the front desk and ask to pay the $30 consultation so that I can just leave! A VERY RUDE OLD LADY who I'mAssuming is the doctors wife starts to question me! She's starts asking why I'mAbout to leave? I say to her, this Doctor is RUDE, unprofessional and I can't believe he runs his business this way! She proceeds to call me crazy and says that all the reviews on Yelp are of "Evil mean people, who know nothing!" She starts calling me evil and says that Karma will get me! Who does this??! Who runs a business like this! She said this doctor has over 50 years of experience and he knows what he's doing!As I'm arguing back and fourth with this lady the Doctor walks out and starts yelling at me as well! He calls me cheap and said I knew nothing about what I was talking about! I can keep going on And on, on what happened but at this point I'm beyond sick and tired!I was so SHOCKED at the lack of customer service and at this man that calls himself a Doctor!!!  TOTAL SCAM! He makes it seemLike your pet is worse off then what they are so steal from you and charge you for unnecessary stuff! I wish I could rate them ZERO stars because they are not worth one star! DO NOT WASTE YOUR TIME OR MONEY OR YOUR PETS HEALTH! Go to AFTER HOURS ANIMAL HOSPITAL in Norwalk! Best staff ever! Super friendly and Dr. Trujillo is the best!!! BTW my dog didn't have a low heart rate or kidney failure! Read Less

I brought my Dog here when he had a very bad viral infection, the level of care and willingness to go above and beyond to bring him back to health. I don't normally write reviews but I can't say enough good things about this place.The staff are friendly and very approachableThe vet speaks both English and Spanish. I would recommend this vet highly. Read Less

I went here a few years ago when there was no YELP.  I'm posting now...Worst experience ever!  I dropped off my dog for a three night stay.  Returned and was charged for shots I never authorized and they gave my dog a $30 bath!  Again, not authorized.  The owner (I'm assuming because her rude remarks) an older lady, was not nice and rolled her eyes when spoken to.  I hope there's different management now!  If not, please drive right by and find another pet and customer friendly location.NO STARS BUT YOU HAVE TO PUT ONE TO POST Read Less

DO NOT TAKE YOUR BIRD or PET to this place!!! I read the bad reviews but decided to take my bird anyway because she was bleeding a bit from a broken feather!!! This vet, who did not tell us his name, has NO knowledge of birds!! Here is what you can expect:1. Parking is plentiful and they can take you on short notice. Those are probably the only good things.2. The receptionist is not the nicest lady. She told me a consultation was 55, but when I arrived she said it was 65. Maybe I misheard? That was fine with me. One younger girl in scrubs was actually really nice.3. They put us in a room and two people walked in. They did not tell us who they were, or why they were there. They just took my bird out of the cage with a towel and began weighing her. No gloves despite the fact that my bird is injured and is bleeding.4. They put a thermometer with no disposable cover, into my birds anus. Again, no gloves.5. The vet walks in and does not introduce himself as the vet. He is dressed like everyone else. I had to ask him if he was the vet.6. He begins questioning my birds living situation (eg. Type of food she eats, if she lives with other birds, if she plucks her own feathers)  These questions are expected, but it took so long, we hadn't even gotten to the fact that my bird was injured! To some, this may seem like a thorough questioning, but he ignored half of my answers anyway. This was far from a thorough questioning, it was more like a lecture on how to care for birds. It didn't matter what I said, he ignored 90% of it. For example, he asked what I feed the bird, I said "fruits, veggies, and seeds". Then later, he said that I should not give the bird just seeds!! And he asked, do you give the bird fruits and vegetables? So I repeated again, "yes, fruits veggies and seeds"7.  I Realize that this vet may not be fluent in English. I began talking to him in Spanish to see if that would help him actually listen to what I was saying to him. I was frustrated because I had to explain the situation several times, but he still wasn't listening. 8. He grabbed the bird and walked out of the room. Not a peep! Just walked out with my bird in his hand!!!!! I freaked out because if my bird got away, I doubt he would take responsibility. So I followed him. I said "excuse me! Can you please explain what is happening? Where is my bird going?" He said, "I'm going to examine the under a special light, but if you don't want me to..." As he handed me the my bird!!!!!! I just wanted to know what was happening to my bird! Wouldn't we all?? If our pet is injured, don't we want to know where it's going??? Again, no gloves. 9. He returns with the bird and tells me my bird has a tumor. A bleeding tumor. So he puts quikstop on the wing and antibiotic powder. He squeezes the wing of my bird and draws blood, and tells me "see? He's bleeding from the tumor". Puts more quick stop. He keeps trying to show me the tumor, but all I see is a regular bird wing (I'm familiar with bird anatomy as I took ornithology as an upper division class at UCI). At this point, I had had it. I didn't want to put my poor bird through any more of this. 10. When he put my bird back in its cage, the bird dusted himself off and the vet said "see, only your bird knows what discomfort he's feeling because of the tumor. He's shaking himself because he's uncomfortable from the tumor". At that point, I wanted to laugh. He obviously never owned a bird before. 11. In the end, the vet concluded that my pet bird had a tumor, that it removed its own feathers because the tumor causes so much discomfort. No other signs of plucking in my bird. At all. This was his conclusion despite the fact that I told him my bird suffers from night terrors (as many cockatiels do) and that she has hurt her wings a few times in the past in a similar fashion. It didn't matter that we had actually seen the flapping and the injury happen. He won't listen.Best part, I asked him AGAIN if it was possible that a tumor would cause her to pluck her feathers over night. I wanted him to humor me. He said something along the lines of "this happened overnight? She was fine yesterday?" Yup, he hadn't heard a thing I said, English or Spanish. He then referred me to a specialist. I refused the antibiotic meds. I don't know if he actually knows how to treat birds! Will be taking my pet to her regular vet on Monday.I DO NOT RECOMMEND you take your pet here unless you don't mind unsanitary practice, and a vet with very little knowledge who will not listen to you AT ALL. I also think they make their own yelp reviews. They actually have a booklet in the office that says that they "good" yelp reviews are "mysteriously disappearing".  I really don't think they're mysteriously disappearing. That's just what happens when you write your own yelp reviews :/  Hope this review will save another animal from this place. Every pet deserves quality healthcare, especially at $65 a consultation. Read Less

Forced to give 1 star and that's extremely generous. Took in my puppy after I accidentally closed the door on his leg. My concern was that it could be broken. I called before going and was told the visit would be $30+ $20 for X-rays. When the vet comes into the room he was scared of my 3 month old puppy and would not examine him unless I held his mouth shut. After he examined his leg he said no X-rays were needed but would be giving him a shot and medicine, medicine? For what exactly? He tried to push for me to do a fecal exam, WAY off from what I went for. Before anything was done I was told by the lady in the front it would be $147, HUH? I asked for her to brake it down and it turns out she was charging me $70 for the visit, not the $30 she mentioned over the phone. I made this aware to her and she acted as if I had not talk to her, after I made it clear I knew it was her she then said the price changes after 7pm however I was there 15 minutes before 7p, besides she should have explained that when I first called. I was extremely upset by that point and all I wanted to pay for was the visit. She then said "ok I'll charge you $30 for the visit if you buy the medicine" WHAT????? After arguing with her and making it known I would not be taken advantage of I paid only $30Please be kind to your pet and take them to a place where they will be genuinely concern for your pets health and won't try to squeeze the most cash from you as possible. I understand that a Vet is running a business but there's something called respect, business ethics, and customer service which this place is lacking. Read Less