Abbey Pet Hospital
El Cerrito, California
Reviews
Denise
5 May 2022
REPORT
Do not go here Dr schlegal is mean rude and condescending ,she talks to you like you don't know anything she mocks you and yells at you not to ask questions .and she doesn't call you back if you have...
Do not go here Dr schlegal is mean rude and condescending ,she talks to you like you don't know anything she mocks you and yells at you not to ask questions .and she doesn't call you back if you have a question she says if you have a question she will charge you a recheck fee just to ask a question this is what she's about she also doesn't answer emails ..I asked her why the exam was $78 for just 5 min exam she said that's my rule ,when I first made the first appt the receptionist lied and said all cheerful "the doctor will let you have as much time as you need " (big lie) and then when I asked if the doctor called you back if the client had questions she said "yes she does call back ) another lie !! There not honest people here ,Margret said something hilarious she said "the clients that leave reviews are having a bad day " ha well Margret I'm not having a bad day if you read this I'm having a good day because I'm finally telling the truth about you and Dr schlegal .she's awful .the receptonist answers the phone by not saying hello but "ah ha" ...is that anyway to greet a client ?they suck here and that guy who works the phone yelled at me one day when I missed his call he yelled "ma'am I can't keep calling you " his name was "suveo'" I tried complaint to the manager she's never around.funny how he yells and gets mad at me just cause I missed his call ONE time only when you call in you have to be tortured and listin to that horrendous 15 min greeting of there's with a million prompts to choose from it's a nightmare .they don't respond .when I emailed Dr S once telling her my cat 'might" have kidney stones she rushed emails out to me saying we need to come up with a plan " cause we all know kidney stone treatment is $$$$$ and Dr S saw money signs with me that's why she was responsive that one day .any other day she is not responsive at all esp if you have a question ,she said you seen unhappy you can go somewhere else " that's her quick fix to make her look good she has no clue how to fix a problem with a client .she rushed in and rushes out in a hurry without saying bye or nothing she treats the client like crap .never apologizing her thing is it's never her .she rather be dismissive like other reviewers say and blame the client if she doesn't call you.back
Catherine Batacan
6 Apr 2022
REPORT
We took our 3 year old Dachshund puppy into Abbey Vet Hospital for a routine teeth cleaning and experienced a nightmare all owner's fear. With trust, Dr. Gretal R. Schlegel performed a routine dental ...
We took our 3 year old Dachshund puppy into Abbey Vet Hospital for a routine teeth cleaning and experienced a nightmare all owner's fear. With trust, Dr. Gretal R. Schlegel performed a routine dental cleaning and extractions where needed. Post procedure Ruby acquired an infection that quickly developed into Ocular Cellulitis…a painful, severe, and life threatening condition caused by an infection. Her condition was so severe it was equivalent to blunt force trauma to her eye and sadly it resulted in a damaged optic nerve. In the end, Ruby lost her vision in that eye.
Not only did Dr. Gretal R. Schlegel perform this botched procedure, during the course of this dealing with Ruby’s infection, Dr. Gretal R. Schlegel was dismissive, disconnected to how severe Ruby’s condition and hand waved at us with some low dose antibiotics and painkillers.. which might as well be dog treats.
It is with REGRET trusting Dr.Gretel R. Schlegel with our healthy puppy Ruby. Ruby’s pain and near death experience is unforgivable and it will take us a really long time to let this go.
I DO NOT RECOMMEND this vet and clinic.
Jamila Feldman
15 Jul 2018
REPORT
I am told this pt hospital is expensive,but I have nothing to compare it to. I am a client;Ewok,my cat is a patient there. Because I believe in care that is consistent, I have been a client;the people...
I am told this pt hospital is expensive,but I have nothing to compare it to. I am a client;Ewok,my cat is a patient there. Because I believe in care that is consistent, I have been a client;the people that raised him from kittenhood took Ewok to Abbey for care. Ewok is now 15. Last week,when he got sick,the staff at Abbey made time to see him even though I didn't have an appointment. I liked the veterinarian who examined Ewok.She was thorough and businesslike but was friendly and understanding. She is a substitute for the veterinarian who usually sees Ewok;the staff doctor is on vacation. I am told that she may be joining the staff as a permanent veterinarian. I hope so. Abbey offers the full range of veterinary srevices,but I am impressed at how willing the hospital staff is to accommodate me. Since I am disabled,I need help carrying the cat carrier,and I have sometimes needed information about animal care and products. The staff has always been helpful,accommodatining and affable.
Raquel Brent
2 Jun 2018
REPORT
I think I accidentally reviewed the wrong Abby pet since we don't live in Fresno. This is the correct one. They are wonderful with my fiancé's dog and the whole team is caring and compassionate
Shayen Demirel
21 May 2018
REPORT
I came into this vet and had a few visits with Dr. Judd, who is very calm and attentive, definitely takes his job seriously. I like to be a little more proactive and personal with my dog and I like to...
I came into this vet and had a few visits with Dr. Judd, who is very calm and attentive, definitely takes his job seriously. I like to be a little more proactive and personal with my dog and I like to talk more in depth about what I can do for her, and yes, I am willing to pay the vet exam fees to speak about that type of approach. For that reason, I chose to switch doctors to Dr. Hollenbach, and she is AMAZING! She seems to adore talking about animal health on a pretty advanced level. She is super honest about the severity of issues and very realistic about what the outcome of any approach you might take as an owner could turn into. I actually feel like I bonded with my ol' lady dog MORE because of working with Dr. Hollenbach and I am still grateful for her advice.
My dog does NOT like vets, and she has always been okay going here. The ladies here recognize my dog when we come in and they drew hearts on her surgery release paper! She got a big surgery earlier this year and when she came out I was in tears and the ladies were so kind to her, very obviously gave her so much love and attention as she came to. She's a very needy dog, and also a pitbull, and they have always treated her this well.
On that note, I just got a new dog, and I am looking forward to his first visit with them. I highly recommend them!
In reply to another person who mentioned their $56 exam fee...their exam fee is so stinkin' cheap! I think it's a PLUS!
anna schlosser
17 May 2018
REPORT
Everyone here is super sweet and will help in any way they can. Both Dr. Schlegel and Dr. Judd-as well as all of the reception and lab teams-are very caring, attentive and knowledgeable!! Thank you al...
Everyone here is super sweet and will help in any way they can. Both Dr. Schlegel and Dr. Judd-as well as all of the reception and lab teams-are very caring, attentive and knowledgeable!! Thank you all!!
Siqi Huang
27 Mar 2018
REPORT
Don’t go! HIDING CHARGE! There’s hiding charge they won’t tell you. They do nothing and charge you $56 for office visit/ exam. They won’t tell or show you the bills details when you pay. Hiding Charg...
Don’t go! HIDING CHARGE! There’s hiding charge they won’t tell you. They do nothing and charge you $56 for office visit/ exam. They won’t tell or show you the bills details when you pay. Hiding Charge! Awful!
Mirko Yovanovich
18 Mar 2018
REPORT
they have been taking very good care of my kitties. I've had a lot of emergencies with my challenging (risk-taking) 2 year old female cat. She's already had one surgery (dog bit) and is scheduled ...
they have been taking very good care of my kitties. I've had a lot of emergencies with my challenging (risk-taking) 2 year old female cat. She's already had one surgery (dog bit) and is scheduled for another procedure on Monday. They are incredibly responsive, caring and professional!
Joshua Smith
8 Feb 2018
REPORT
I absolutely love this place. Their staff is amazing and so are the veterinarians. They are very caring and gentle. I needed to get my dog into a vet due to his very unusual loss of appetite, after ca...
I absolutely love this place. Their staff is amazing and so are the veterinarians. They are very caring and gentle. I needed to get my dog into a vet due to his very unusual loss of appetite, after calling multiple vets, I was able to get a regular same day appointment at abbey. I was so happy I didn’t have to pay for emergency care and still got my dog seen same day. They took amazing care of him and made sure I understood everything that was going on, and what to expect in the future. I will not go anywhere else from now on. And they take care credit on top of everything else.
Kevin Jensen
19 Jan 2018
REPORT
Very caring doctors and staff reasonably priced
Marla June
6 Jan 2018
REPORT
My first time here they were very, dating and made me feel very comfortable as well as my sick dog
Paul Martinez
13 May 2017
REPORT
They seem to misplace legs and tails. With no explanation as to why. Are they harvesting,and selling on the black market?
Celia Sperber
19 Feb 2017
REPORT
GREAT LOW COST WARM FRIENDLY ENVIRONMENT FOR YOU AND YOUR PETS,I HIGHLY RECOMMEND IT..THANKYOU C.S
William Pine
18 Oct 2016
REPORT
I always board my cat I feel they do a very good job
Dr Judd is great
Rene Smith
17 Feb 2016
REPORT
Had to take our cat, Prada, there about a month ago and they were great. She was having issues breathing and they took her in without an appointment bright & early one morning - the whole staff was v...
Had to take our cat, Prada, there about a month ago and they were great. She was having issues breathing and they took her in without an appointment bright & early one morning - the whole staff was very delightful and helpful to deal with. The rate was very reasonable as well considering it was an emergency. Prada is feeling much better now - think we just found our new Vet!!!! Highly recommended.
Brody Giles
11 Nov 2015
REPORT
Caring staff, I called this morning and I was able to get an appointment very quickly. Dr. Prutton is great. The facilities are clean and inviting. What a great place to bring my dog!!!
Sea Dreams
23 Feb 2015
REPORT
I had been bringing my animals here since 1997. I always thought it to be a good place with reasonable prices. However, I had two really bad experiences with Dr. Lee Prutton. One was a malpractice inc...
I had been bringing my animals here since 1997. I always thought it to be a good place with reasonable prices. However, I had two really bad experiences with Dr. Lee Prutton. One was a malpractice incident. If you go here choose another doctor!!!
This first incident was when my docile golden retriever of seven years began to tear up the house. Dr. Prutton told me the dog had suddenly developed separation anxiety. He recommended prozac at $2.00 a day, & sleeping with the dog. When the dog began to pee blood, it was an obvious bladder infection. I was very angry with the Dr Prutton about this.
The second time I took my cat in for routine shots. Dr. Prutten gave them but then began hard selling some other very expensive non routine vaccinations. He asked me how much I loved my cat. I felt it was very manipulative.
Dr Virk, was good with my new dog, and Dr. Matthew Judd seems really sweet. Avoid the owner Dr. Prutton, he's not good with animals. He's more like a CEO.
Rana Lee Berman
20 Jun 2013
REPORT
I am taking my cat to them and they are wonderful with her.
Andy Hudak
28 Nov 2012
REPORT
The dog I inherited from my brother who decided to follow his girlfriend to London could only be classified as a "problem child" He is so cute you can't help but love him but, was causing all sorts of...
The dog I inherited from my brother who decided to follow his girlfriend to London could only be classified as a "problem child" He is so cute you can't help but love him but, was causing all sorts of problems in my already stressful life. I took him to Abbey Pet for a behavior consultation. Dr. Prutton was great and recommended a group called Serious Dog Training. After eight weeks and a lot of patience I now have a dog I can bring to the dog park and have friends over without "PI" jumping and drooling all over them. The last time we saw the Doctor we were given shots and tick removal. I recommend this place.
karenc133859037
16 Jun 2012
REPORT
Search Yelp for more accurate reviews of this establishment. Complete breakdown of communication on staff's part and complete deception on Dr. Prutton's part will prevent me from ever entrusting them...
Search Yelp for more accurate reviews of this establishment. Complete breakdown of communication on staff's part and complete deception on Dr. Prutton's part will prevent me from ever entrusting them to treat any animal I care for. Dr. Prutton is simply out to line his pockets with as much money as he can. From minimum wage employees who are clueless to padded bills that are not discussed with clients before hand. To add insult to injury, my cat was overly medicated to the point that he vomited 5 times and defecated on himself, up to 8 hours after his neutering. I watched him closely though the night, ready with water and food, in hopes he would ingest SOMETHING to dilute the anesthesia and UNAUTHORIZED vaccinations in his blood stream. When I brought these concerns to Dr. Prutton's attention, instead of listening, he lied to my face about what ""we"" agreed upon, smirked and gave a lecture on his financial bottom line. To quote ""It takes $2.00 a minute just for me to break even"". Well, Dr. Prutton, (who I am supposed to believe is financially hurting after ripping off his patients) perhaps you should care more about your clients than your bottom line and you wouldn't have to waste your time on lectures. Minus 5 stars if Yelp would allow, truly a nightmarish experience, I am shocked the BBB hasn't investigated this place.
GoldaM
29 Jun 2011
REPORT
Decided to make Abbey Pet Hospital permanent. They don't try and empty your wallet with each visit. My dog was hit by a car last week and he received excellent care and lots of compassion by the docto...
Decided to make Abbey Pet Hospital permanent. They don't try and empty your wallet with each visit. My dog was hit by a car last week and he received excellent care and lots of compassion by the doctors who saved his life and from the ladies at the front desk.
tamramcdanielk
29 Jun 2011
REPORT
Truly, this group at Abbey Pet Hospital are Saviors to the animal world. Sharon the office manager has been so great to work with. All of the doctors have an empathy and understanding not found at t...
Truly, this group at Abbey Pet Hospital are Saviors to the animal world. Sharon the office manager has been so great to work with. All of the doctors have an empathy and understanding not found at the corporate hospitals. The ""pets of the bay"" appreciate all that you do for our community
Steve94804
19 Feb 2011
REPORT
We?ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a ...
We?ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a blood test. Knowing that it would be expensive we asked for a complete price quote beforehand. Once they got our cat in and drew his blood, however, they demanded a price nearly twice the quoted amount, to complete the test. The office staff became angry and rude when we politely objected. The doctor proceeded to snap at and argue with us, and with his own office staff. The office staff themselves were extremely impolite and unprofessional to both of us, especially Lacey who repeatedly verbally abused us both with a mocking, haranguing tone. There was not a moment?s concern, from the doctor or any staff, for our sick pet. Before bringing your pet here, do some research for yourself. Read reviews on other sites (e.g. Yelp)?you will find that they conflict with the apparently good reviews on this site, and a pattern emerges! We wish we?d done a little research, before coming here. The only thing that the doctors and office staff at this Veterinary office care about is money. They obviously care nothing about the animals, about the owners, or about conducting their business in a professional manner. We?re reporting them to the American Veterinary Medical Association and the State Board, and encourage everyone else who?s had similar experiences to do the same. This place should not be in business. PLEASE?IF YOU LOVE YOUR PET DO NOT BRING THEM HERE, UNDER ANY CIRCUMSTANCES.
steve94804
19 Feb 2011
REPORT
We’ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a ...
We’ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a blood test. Knowing that it would be expensive we asked for a complete price quote beforehand. Once they got our cat in and drew his blood, however, they demanded a price nearly twice the quoted amount, to complete the test.The office staff became angry and rude when we politely objected. The doctor proceeded to snap at and argue with us, and with his own office staff. The office staff themselves were extremely impolite and unprofessional to both of us, especially Lacey who repeatedly verbally abused us both with a mocking, haranguing tone. There was not a moment’s concern, from the doctor or any staff, for our sick pet. Before bringing your pet here, do some research. Read reviews on other sites (e.g. Yelp)—a pattern emerges! We wish we’d read them, before coming here. The only thing that the doctors and office staff at this Veterinary office care about is money. They obviously care nothing about the animals, about the owners, or about conducting their business in a professional manner. We’re reporting them to the American Veterinary Medical Association and the State Board, and encourage everyone else who’s had similar experiences to do the same. This place should not be in business. PLEASE—IF YOU LOVE YOUR PET DO NOT BRING THEM HERE, UNDER ANY CIRCUMSTANCES.
cathappy
14 Jan 2011
REPORT
I just moved to the Bay Area because of a new job and adopted a new kitten. A number of my co-workers at the school that I work at recommended Abbey Pet Hospital, so I made an appointment and was ask...
I just moved to the Bay Area because of a new job and adopted a new kitten. A number of my co-workers at the school that I work at recommended Abbey Pet Hospital, so I made an appointment and was asked to bring in any information I had on "Pat The Cat". We received a warm welcome from the front desk staff and plenty of "vet" time with Dr. Judge. We had two follow up visits with Dr. Virk. They gave me lots of good information and answered my many questions. We also did some routine bloodwork, which was all normal. Anyway, I really liked taking my kitty to Abbey Pet Hospital. Everyone was kind and professional. Highly recommended!
audreamaurais
4 Jan 2011
REPORT
My husband and I first came to Abbey Pet Hospital at the recommendation of one of the local rescue organizations. We had just adopted skinny ?Little Love? from the pound. This one really needed our ca...
My husband and I first came to Abbey Pet Hospital at the recommendation of one of the local rescue organizations. We had just adopted skinny ?Little Love? from the pound. This one really needed our care. We made an appointment and our first experience with Dr. Prutton was a positive one. We updated all the vaccinations and had the appropriate tests performed. We had everything taken care of within 20-30 minutes. They have all the in-house blood machines. Dr. Pruttn also provided useful information on territorial aggression associated with bringing a new pet home. I thought the facility was nice too. We left with the feeling of relief and excitement.
guestA
29 Dec 2010
REPORT
I chose Abbey Pet Hospital based on several reviews. The staff is very helpful and the wait wasn?t long. The three times I was in the office there were lots of people with their pets; they all seemed ...
I chose Abbey Pet Hospital based on several reviews. The staff is very helpful and the wait wasn?t long. The three times I was in the office there were lots of people with their pets; they all seemed to like the vets. I see Dr. Virk with both of my dogs and my one cat. She is very nice and has been able to explain very complex medical issues in a simple straight forward way. My dog needed an ultrasound to diagnose a problem in her stomach. I am very pleased with the medical attention my pets have received at Abbey Pet Hospital. The staff at the front desk are all so beautiful.
guest846
27 Dec 2010
REPORT
"" I am a dog trainer who has known and worked with Dr. Prutton for many years. I work with several rescue groups and personally own 6 dogs. Abbey Pet Hospital is terrific and we are lucky to have it ...
"" I am a dog trainer who has known and worked with Dr. Prutton for many years. I work with several rescue groups and personally own 6 dogs. Abbey Pet Hospital is terrific and we are lucky to have it right in El Cerrito. I feel comfortable bringing my gang to Abbey Pet Hospital. They do their best to meet the needs of every animal that walks through the door. The newest member of my family ?Rodney? just received his last round of shots, he already weighs 40 pounds and he?s only 3 months old! The girls at the front desk love him. I give Abbey Pet Hospital the highest recommendation. ""
marylndaughtry
23 Dec 2010
REPORT
Just wanted to thank everyone at Abbey Pet Hospital for caring for my entire extended family. You were just great with my sweet (aggressive) 13 pound ?Lilly?. I know she can be handful. The surgery yo...
Just wanted to thank everyone at Abbey Pet Hospital for caring for my entire extended family. You were just great with my sweet (aggressive) 13 pound ?Lilly?. I know she can be handful. The surgery you did to repair her eyelid after the fight she got in at the dog park was just terrific and the follow-up care including the many phone exchanges went way beyond normal care. Thanks for taking such good care of my little one.
janeans
22 Dec 2010
REPORT
I am a nurse and my doge needed surgery on both his hind legs. Dr. Prutton at Abbey Pet Hospital is the only Dr. I would allow to operate on my dogs. I’ve known him professionally for many years and i...
I am a nurse and my doge needed surgery on both his hind legs. Dr. Prutton at Abbey Pet Hospital is the only Dr. I would allow to operate on my dogs. I’ve known him professionally for many years and is a very skilled surgeon. I was allowed to go into the recovery room after my dogs surgery. All the post surgical patients are put on heating pads and covered with warm blankets. Tempts and vitals are taken during recover, just like humans. Anyway I lived through and my boy is just fine. Thanks Doc.
Ebauer
20 Dec 2010
REPORT
Dr. Prutton has been my vet for over 20 years. I’ve watched his children grow up! I went through a lot with our cat “Mona” who ended up passing away about a month ago. They truly did everything they c...
Dr. Prutton has been my vet for over 20 years. I’ve watched his children grow up! I went through a lot with our cat “Mona” who ended up passing away about a month ago. They truly did everything they could to treat her. All the calls back and forth, blood work, main medications. My little one was just too sick. One of the girls at the front desk called to ask if I was ready for a new family member. I told her not yet but very soon. The staff also sent a wonderful card when Mona died. They are good, nice people.
guest776
16 Dec 2010
REPORT
The doctors are amazing. They make you feel like your pet is their personal favorite. It’s a busy place because they have great people working for them. I never write things on these sites, but I real...
The doctors are amazing. They make you feel like your pet is their personal favorite. It’s a busy place because they have great people working for them. I never write things on these sites, but I really think Abbey Pet Hospital is a special place and we are lucky to have it so close to us.
merylvient
15 Dec 2010
REPORT
We actually stopped going to the bet because the last dental at the other hospital was $900.00. At Abbey Pet Hospital we can afford to have our boxers teeth cleaned two times a year. The facility is s...
We actually stopped going to the bet because the last dental at the other hospital was $900.00. At Abbey Pet Hospital we can afford to have our boxers teeth cleaned two times a year. The facility is so clean, the girls behind the desk are sweet and you never feel like your getting services you don’t need. I really like this place.
dustycashett
13 Dec 2010
REPORT
I am in grad school at Berkeley and just moved here from Illinois. When our dog ate a bunch of snail bait (we don’t have snails in Illinois) the teachers in my department told me to take him to Abbey ...
I am in grad school at Berkeley and just moved here from Illinois. When our dog ate a bunch of snail bait (we don’t have snails in Illinois) the teachers in my department told me to take him to Abbey Pet Hospital. They SAVED his life! We were in the process of looking for a vet and we found the best. A caring, beautiful staff and great doctors. We now know to keep “Toby” out of the back yard.
rockshow
6 Dec 2010
REPORT
I felt so happy when I found Abbey Pet Hospital. I have been to many vets around the bay area and have never encountered a vet with so much dedication. I feel blessed to have found her and the staff a...
I felt so happy when I found Abbey Pet Hospital. I have been to many vets around the bay area and have never encountered a vet with so much dedication. I feel blessed to have found her and the staff at Abbey. My four cats get the best care!
jwyte
2 Dec 2010
REPORT
Abbey Pet Hospital is the best place to take your beloved pet for any surgery. Dr. Prutton is an excellent surgeon. He did patellar luxatin surgery on my dog three months ago. My Gizmo is doing great,...
Abbey Pet Hospital is the best place to take your beloved pet for any surgery. Dr. Prutton is an excellent surgeon. He did patellar luxatin surgery on my dog three months ago. My Gizmo is doing great, chasing the cats. This is the second dog that’s needed surgery. Both out comes were great. I would highly recommend Dr. Prutton for any bone surgery.
trinidadguest
29 Nov 2010
REPORT
I have one cat and she loves going to Abbey Pet Hospital. We usually see Dr. Bennet, but it doesn’t matter, they are all good. When I bring Snickers in she bounces around like she’s going to a party. ...
I have one cat and she loves going to Abbey Pet Hospital. We usually see Dr. Bennet, but it doesn’t matter, they are all good. When I bring Snickers in she bounces around like she’s going to a party. The staff is really nice, the hospital is very affordable. My cat loves Abbey Pet Hospital.
Scetta
24 Nov 2010
REPORT
I have one cat and she loves going to Abbey Pet hospital. We usually see Dr. Bennet, but it doesn't matter they are all good. When i bring Snickers in she bounces around like she's going to a party.Th...
I have one cat and she loves going to Abbey Pet hospital. We usually see Dr. Bennet, but it doesn't matter they are all good. When i bring Snickers in she bounces around like she's going to a party.The staff is really nice, the hospital is very affordable. MY cat loves Abbey Pet Hospital
MilaL
22 Nov 2010
REPORT
Abbey Pet Hospital rocks. We have 7 cats and they all like going to the vet. The dentals are reasonable, so my cats teeth are always bright and shiny!
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07:30AM-18:00PM
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07:30AM-18:00PM
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Abbey Pet Hospital
El Cerrito, California
Business Hours
Monday
07:30AM-18:00PM
Tuesday
07:30AM-18:00PM
Wednesday
07:30AM-18:00PM
Thursday
07:30AM-18:00PM
Friday
07:30AM-18:00PM
Saturday
08:00AM-14:00PM
Popular Hours
Closed on Sunday
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Reviews
Denise
5 May 2022
Do not go here Dr schlegal is mean rude and condescending ,she talks to you like you don't know anything she mocks you and yells at you not to ask questions .and she doesn't call you back if you have...
Do not go here Dr schlegal is mean rude and condescending ,she talks to you like you don't know anything she mocks you and yells at you not to ask questions .and she doesn't call you back if you have a question she says if you have a question she will charge you a recheck fee just to ask a question this is what she's about she also doesn't answer emails ..I asked her why the exam was $78 for just 5 min exam she said that's my rule ,when I first made the first appt the receptionist lied and said all cheerful "the doctor will let you have as much time as you need " (big lie) and then when I asked if the doctor called you back if the client had questions she said "yes she does call back ) another lie !! There not honest people here ,Margret said something hilarious she said "the clients that leave reviews are having a bad day " ha well Margret I'm not having a bad day if you read this I'm having a good day because I'm finally telling the truth about you and Dr schlegal .she's awful .the receptonist answers the phone by not saying hello but "ah ha" ...is that anyway to greet a client ?they suck here and that guy who works the phone yelled at me one day when I missed his call he yelled "ma'am I can't keep calling you " his name was "suveo'" I tried complaint to the manager she's never around.funny how he yells and gets mad at me just cause I missed his call ONE time only when you call in you have to be tortured and listin to that horrendous 15 min greeting of there's with a million prompts to choose from it's a nightmare .they don't respond .when I emailed Dr S once telling her my cat 'might" have kidney stones she rushed emails out to me saying we need to come up with a plan " cause we all know kidney stone treatment is $$$$$ and Dr S saw money signs with me that's why she was responsive that one day .any other day she is not responsive at all esp if you have a question ,she said you seen unhappy you can go somewhere else " that's her quick fix to make her look good she has no clue how to fix a problem with a client .she rushed in and rushes out in a hurry without saying bye or nothing she treats the client like crap .never apologizing her thing is it's never her .she rather be dismissive like other reviewers say and blame the client if she doesn't call you.back
Catherine Batacan
6 Apr 2022
We took our 3 year old Dachshund puppy into Abbey Vet Hospital for a routine teeth cleaning and experienced a nightmare all owner's fear. With trust, Dr. Gretal R. Schlegel performed a routine dental ...
We took our 3 year old Dachshund puppy into Abbey Vet Hospital for a routine teeth cleaning and experienced a nightmare all owner's fear. With trust, Dr. Gretal R. Schlegel performed a routine dental cleaning and extractions where needed. Post procedure Ruby acquired an infection that quickly developed into Ocular Cellulitis…a painful, severe, and life threatening condition caused by an infection. Her condition was so severe it was equivalent to blunt force trauma to her eye and sadly it resulted in a damaged optic nerve. In the end, Ruby lost her vision in that eye.
Not only did Dr. Gretal R. Schlegel perform this botched procedure, during the course of this dealing with Ruby’s infection, Dr. Gretal R. Schlegel was dismissive, disconnected to how severe Ruby’s condition and hand waved at us with some low dose antibiotics and painkillers.. which might as well be dog treats.
It is with REGRET trusting Dr.Gretel R. Schlegel with our healthy puppy Ruby. Ruby’s pain and near death experience is unforgivable and it will take us a really long time to let this go.
I DO NOT RECOMMEND this vet and clinic.
Jamila Feldman
15 Jul 2018
I am told this pt hospital is expensive,but I have nothing to compare it to. I am a client;Ewok,my cat is a patient there. Because I believe in care that is consistent, I have been a client;the people...
I am told this pt hospital is expensive,but I have nothing to compare it to. I am a client;Ewok,my cat is a patient there. Because I believe in care that is consistent, I have been a client;the people that raised him from kittenhood took Ewok to Abbey for care. Ewok is now 15. Last week,when he got sick,the staff at Abbey made time to see him even though I didn't have an appointment. I liked the veterinarian who examined Ewok.She was thorough and businesslike but was friendly and understanding. She is a substitute for the veterinarian who usually sees Ewok;the staff doctor is on vacation. I am told that she may be joining the staff as a permanent veterinarian. I hope so. Abbey offers the full range of veterinary srevices,but I am impressed at how willing the hospital staff is to accommodate me. Since I am disabled,I need help carrying the cat carrier,and I have sometimes needed information about animal care and products. The staff has always been helpful,accommodatining and affable.
Raquel Brent
2 Jun 2018
I think I accidentally reviewed the wrong Abby pet since we don't live in Fresno. This is the correct one. They are wonderful with my fiancé's dog and the whole team is caring and compassionate
Shayen Demirel
21 May 2018
I came into this vet and had a few visits with Dr. Judd, who is very calm and attentive, definitely takes his job seriously. I like to be a little more proactive and personal with my dog and I like to...
I came into this vet and had a few visits with Dr. Judd, who is very calm and attentive, definitely takes his job seriously. I like to be a little more proactive and personal with my dog and I like to talk more in depth about what I can do for her, and yes, I am willing to pay the vet exam fees to speak about that type of approach. For that reason, I chose to switch doctors to Dr. Hollenbach, and she is AMAZING! She seems to adore talking about animal health on a pretty advanced level. She is super honest about the severity of issues and very realistic about what the outcome of any approach you might take as an owner could turn into. I actually feel like I bonded with my ol' lady dog MORE because of working with Dr. Hollenbach and I am still grateful for her advice.
My dog does NOT like vets, and she has always been okay going here. The ladies here recognize my dog when we come in and they drew hearts on her surgery release paper! She got a big surgery earlier this year and when she came out I was in tears and the ladies were so kind to her, very obviously gave her so much love and attention as she came to. She's a very needy dog, and also a pitbull, and they have always treated her this well.
On that note, I just got a new dog, and I am looking forward to his first visit with them. I highly recommend them!
In reply to another person who mentioned their $56 exam fee...their exam fee is so stinkin' cheap! I think it's a PLUS!
anna schlosser
17 May 2018
Everyone here is super sweet and will help in any way they can. Both Dr. Schlegel and Dr. Judd-as well as all of the reception and lab teams-are very caring, attentive and knowledgeable!! Thank you al...
Everyone here is super sweet and will help in any way they can. Both Dr. Schlegel and Dr. Judd-as well as all of the reception and lab teams-are very caring, attentive and knowledgeable!! Thank you all!!
Siqi Huang
27 Mar 2018
Don’t go! HIDING CHARGE! There’s hiding charge they won’t tell you. They do nothing and charge you $56 for office visit/ exam. They won’t tell or show you the bills details when you pay. Hiding Charg...
Don’t go! HIDING CHARGE! There’s hiding charge they won’t tell you. They do nothing and charge you $56 for office visit/ exam. They won’t tell or show you the bills details when you pay. Hiding Charge! Awful!
Mirko Yovanovich
18 Mar 2018
they have been taking very good care of my kitties. I've had a lot of emergencies with my challenging (risk-taking) 2 year old female cat. She's already had one surgery (dog bit) and is scheduled ...
they have been taking very good care of my kitties. I've had a lot of emergencies with my challenging (risk-taking) 2 year old female cat. She's already had one surgery (dog bit) and is scheduled for another procedure on Monday. They are incredibly responsive, caring and professional!
Joshua Smith
8 Feb 2018
I absolutely love this place. Their staff is amazing and so are the veterinarians. They are very caring and gentle. I needed to get my dog into a vet due to his very unusual loss of appetite, after ca...
I absolutely love this place. Their staff is amazing and so are the veterinarians. They are very caring and gentle. I needed to get my dog into a vet due to his very unusual loss of appetite, after calling multiple vets, I was able to get a regular same day appointment at abbey. I was so happy I didn’t have to pay for emergency care and still got my dog seen same day. They took amazing care of him and made sure I understood everything that was going on, and what to expect in the future. I will not go anywhere else from now on. And they take care credit on top of everything else.
Kevin Jensen
19 Jan 2018
Very caring doctors and staff reasonably priced
Marla June
6 Jan 2018
My first time here they were very, dating and made me feel very comfortable as well as my sick dog
Paul Martinez
13 May 2017
They seem to misplace legs and tails. With no explanation as to why. Are they harvesting,and selling on the black market?
Celia Sperber
19 Feb 2017
GREAT LOW COST WARM FRIENDLY ENVIRONMENT FOR YOU AND YOUR PETS,I HIGHLY RECOMMEND IT..THANKYOU C.S
William Pine
18 Oct 2016
I always board my cat I feel they do a very good job
Dr Judd is great
Rene Smith
17 Feb 2016
Had to take our cat, Prada, there about a month ago and they were great. She was having issues breathing and they took her in without an appointment bright & early one morning - the whole staff was v...
Had to take our cat, Prada, there about a month ago and they were great. She was having issues breathing and they took her in without an appointment bright & early one morning - the whole staff was very delightful and helpful to deal with. The rate was very reasonable as well considering it was an emergency. Prada is feeling much better now - think we just found our new Vet!!!! Highly recommended.
Brody Giles
11 Nov 2015
Caring staff, I called this morning and I was able to get an appointment very quickly. Dr. Prutton is great. The facilities are clean and inviting. What a great place to bring my dog!!!
Sea Dreams
23 Feb 2015
I had been bringing my animals here since 1997. I always thought it to be a good place with reasonable prices. However, I had two really bad experiences with Dr. Lee Prutton. One was a malpractice inc...
I had been bringing my animals here since 1997. I always thought it to be a good place with reasonable prices. However, I had two really bad experiences with Dr. Lee Prutton. One was a malpractice incident. If you go here choose another doctor!!!
This first incident was when my docile golden retriever of seven years began to tear up the house. Dr. Prutton told me the dog had suddenly developed separation anxiety. He recommended prozac at $2.00 a day, & sleeping with the dog. When the dog began to pee blood, it was an obvious bladder infection. I was very angry with the Dr Prutton about this.
The second time I took my cat in for routine shots. Dr. Prutten gave them but then began hard selling some other very expensive non routine vaccinations. He asked me how much I loved my cat. I felt it was very manipulative.
Dr Virk, was good with my new dog, and Dr. Matthew Judd seems really sweet. Avoid the owner Dr. Prutton, he's not good with animals. He's more like a CEO.
Rana Lee Berman
20 Jun 2013
I am taking my cat to them and they are wonderful with her.
Andy Hudak
28 Nov 2012
The dog I inherited from my brother who decided to follow his girlfriend to London could only be classified as a "problem child" He is so cute you can't help but love him but, was causing all sorts of...
The dog I inherited from my brother who decided to follow his girlfriend to London could only be classified as a "problem child" He is so cute you can't help but love him but, was causing all sorts of problems in my already stressful life. I took him to Abbey Pet for a behavior consultation. Dr. Prutton was great and recommended a group called Serious Dog Training. After eight weeks and a lot of patience I now have a dog I can bring to the dog park and have friends over without "PI" jumping and drooling all over them. The last time we saw the Doctor we were given shots and tick removal. I recommend this place.
karenc133859037
16 Jun 2012
Search Yelp for more accurate reviews of this establishment. Complete breakdown of communication on staff's part and complete deception on Dr. Prutton's part will prevent me from ever entrusting them...
Search Yelp for more accurate reviews of this establishment. Complete breakdown of communication on staff's part and complete deception on Dr. Prutton's part will prevent me from ever entrusting them to treat any animal I care for. Dr. Prutton is simply out to line his pockets with as much money as he can. From minimum wage employees who are clueless to padded bills that are not discussed with clients before hand. To add insult to injury, my cat was overly medicated to the point that he vomited 5 times and defecated on himself, up to 8 hours after his neutering. I watched him closely though the night, ready with water and food, in hopes he would ingest SOMETHING to dilute the anesthesia and UNAUTHORIZED vaccinations in his blood stream. When I brought these concerns to Dr. Prutton's attention, instead of listening, he lied to my face about what ""we"" agreed upon, smirked and gave a lecture on his financial bottom line. To quote ""It takes $2.00 a minute just for me to break even"". Well, Dr. Prutton, (who I am supposed to believe is financially hurting after ripping off his patients) perhaps you should care more about your clients than your bottom line and you wouldn't have to waste your time on lectures. Minus 5 stars if Yelp would allow, truly a nightmarish experience, I am shocked the BBB hasn't investigated this place.
GoldaM
29 Jun 2011
Decided to make Abbey Pet Hospital permanent. They don't try and empty your wallet with each visit. My dog was hit by a car last week and he received excellent care and lots of compassion by the docto...
Decided to make Abbey Pet Hospital permanent. They don't try and empty your wallet with each visit. My dog was hit by a car last week and he received excellent care and lots of compassion by the doctors who saved his life and from the ladies at the front desk.
tamramcdanielk
29 Jun 2011
Truly, this group at Abbey Pet Hospital are Saviors to the animal world. Sharon the office manager has been so great to work with. All of the doctors have an empathy and understanding not found at t...
Truly, this group at Abbey Pet Hospital are Saviors to the animal world. Sharon the office manager has been so great to work with. All of the doctors have an empathy and understanding not found at the corporate hospitals. The ""pets of the bay"" appreciate all that you do for our community
Steve94804
19 Feb 2011
We?ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a ...
We?ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a blood test. Knowing that it would be expensive we asked for a complete price quote beforehand. Once they got our cat in and drew his blood, however, they demanded a price nearly twice the quoted amount, to complete the test. The office staff became angry and rude when we politely objected. The doctor proceeded to snap at and argue with us, and with his own office staff. The office staff themselves were extremely impolite and unprofessional to both of us, especially Lacey who repeatedly verbally abused us both with a mocking, haranguing tone. There was not a moment?s concern, from the doctor or any staff, for our sick pet. Before bringing your pet here, do some research for yourself. Read reviews on other sites (e.g. Yelp)?you will find that they conflict with the apparently good reviews on this site, and a pattern emerges! We wish we?d done a little research, before coming here. The only thing that the doctors and office staff at this Veterinary office care about is money. They obviously care nothing about the animals, about the owners, or about conducting their business in a professional manner. We?re reporting them to the American Veterinary Medical Association and the State Board, and encourage everyone else who?s had similar experiences to do the same. This place should not be in business. PLEASE?IF YOU LOVE YOUR PET DO NOT BRING THEM HERE, UNDER ANY CIRCUMSTANCES.
steve94804
19 Feb 2011
We’ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a ...
We’ve owned many pets, over 30 years, and have been to dozens of Veterinary offices all over Northern California. This is BY FAR the worst veterinary office anywhere! We brought our sick cat in for a blood test. Knowing that it would be expensive we asked for a complete price quote beforehand. Once they got our cat in and drew his blood, however, they demanded a price nearly twice the quoted amount, to complete the test.The office staff became angry and rude when we politely objected. The doctor proceeded to snap at and argue with us, and with his own office staff. The office staff themselves were extremely impolite and unprofessional to both of us, especially Lacey who repeatedly verbally abused us both with a mocking, haranguing tone. There was not a moment’s concern, from the doctor or any staff, for our sick pet. Before bringing your pet here, do some research. Read reviews on other sites (e.g. Yelp)—a pattern emerges! We wish we’d read them, before coming here. The only thing that the doctors and office staff at this Veterinary office care about is money. They obviously care nothing about the animals, about the owners, or about conducting their business in a professional manner. We’re reporting them to the American Veterinary Medical Association and the State Board, and encourage everyone else who’s had similar experiences to do the same. This place should not be in business. PLEASE—IF YOU LOVE YOUR PET DO NOT BRING THEM HERE, UNDER ANY CIRCUMSTANCES.
cathappy
14 Jan 2011
I just moved to the Bay Area because of a new job and adopted a new kitten. A number of my co-workers at the school that I work at recommended Abbey Pet Hospital, so I made an appointment and was ask...
I just moved to the Bay Area because of a new job and adopted a new kitten. A number of my co-workers at the school that I work at recommended Abbey Pet Hospital, so I made an appointment and was asked to bring in any information I had on "Pat The Cat". We received a warm welcome from the front desk staff and plenty of "vet" time with Dr. Judge. We had two follow up visits with Dr. Virk. They gave me lots of good information and answered my many questions. We also did some routine bloodwork, which was all normal. Anyway, I really liked taking my kitty to Abbey Pet Hospital. Everyone was kind and professional. Highly recommended!
audreamaurais
4 Jan 2011
My husband and I first came to Abbey Pet Hospital at the recommendation of one of the local rescue organizations. We had just adopted skinny ?Little Love? from the pound. This one really needed our ca...
My husband and I first came to Abbey Pet Hospital at the recommendation of one of the local rescue organizations. We had just adopted skinny ?Little Love? from the pound. This one really needed our care. We made an appointment and our first experience with Dr. Prutton was a positive one. We updated all the vaccinations and had the appropriate tests performed. We had everything taken care of within 20-30 minutes. They have all the in-house blood machines. Dr. Pruttn also provided useful information on territorial aggression associated with bringing a new pet home. I thought the facility was nice too. We left with the feeling of relief and excitement.
guestA
29 Dec 2010
I chose Abbey Pet Hospital based on several reviews. The staff is very helpful and the wait wasn?t long. The three times I was in the office there were lots of people with their pets; they all seemed ...
I chose Abbey Pet Hospital based on several reviews. The staff is very helpful and the wait wasn?t long. The three times I was in the office there were lots of people with their pets; they all seemed to like the vets. I see Dr. Virk with both of my dogs and my one cat. She is very nice and has been able to explain very complex medical issues in a simple straight forward way. My dog needed an ultrasound to diagnose a problem in her stomach. I am very pleased with the medical attention my pets have received at Abbey Pet Hospital. The staff at the front desk are all so beautiful.
guest846
27 Dec 2010
"" I am a dog trainer who has known and worked with Dr. Prutton for many years. I work with several rescue groups and personally own 6 dogs. Abbey Pet Hospital is terrific and we are lucky to have it ...
"" I am a dog trainer who has known and worked with Dr. Prutton for many years. I work with several rescue groups and personally own 6 dogs. Abbey Pet Hospital is terrific and we are lucky to have it right in El Cerrito. I feel comfortable bringing my gang to Abbey Pet Hospital. They do their best to meet the needs of every animal that walks through the door. The newest member of my family ?Rodney? just received his last round of shots, he already weighs 40 pounds and he?s only 3 months old! The girls at the front desk love him. I give Abbey Pet Hospital the highest recommendation. ""
marylndaughtry
23 Dec 2010
Just wanted to thank everyone at Abbey Pet Hospital for caring for my entire extended family. You were just great with my sweet (aggressive) 13 pound ?Lilly?. I know she can be handful. The surgery yo...
Just wanted to thank everyone at Abbey Pet Hospital for caring for my entire extended family. You were just great with my sweet (aggressive) 13 pound ?Lilly?. I know she can be handful. The surgery you did to repair her eyelid after the fight she got in at the dog park was just terrific and the follow-up care including the many phone exchanges went way beyond normal care. Thanks for taking such good care of my little one.
janeans
22 Dec 2010
I am a nurse and my doge needed surgery on both his hind legs. Dr. Prutton at Abbey Pet Hospital is the only Dr. I would allow to operate on my dogs. I’ve known him professionally for many years and i...
I am a nurse and my doge needed surgery on both his hind legs. Dr. Prutton at Abbey Pet Hospital is the only Dr. I would allow to operate on my dogs. I’ve known him professionally for many years and is a very skilled surgeon. I was allowed to go into the recovery room after my dogs surgery. All the post surgical patients are put on heating pads and covered with warm blankets. Tempts and vitals are taken during recover, just like humans. Anyway I lived through and my boy is just fine. Thanks Doc.
Ebauer
20 Dec 2010
Dr. Prutton has been my vet for over 20 years. I’ve watched his children grow up! I went through a lot with our cat “Mona” who ended up passing away about a month ago. They truly did everything they c...
Dr. Prutton has been my vet for over 20 years. I’ve watched his children grow up! I went through a lot with our cat “Mona” who ended up passing away about a month ago. They truly did everything they could to treat her. All the calls back and forth, blood work, main medications. My little one was just too sick. One of the girls at the front desk called to ask if I was ready for a new family member. I told her not yet but very soon. The staff also sent a wonderful card when Mona died. They are good, nice people.
guest776
16 Dec 2010
The doctors are amazing. They make you feel like your pet is their personal favorite. It’s a busy place because they have great people working for them. I never write things on these sites, but I real...
The doctors are amazing. They make you feel like your pet is their personal favorite. It’s a busy place because they have great people working for them. I never write things on these sites, but I really think Abbey Pet Hospital is a special place and we are lucky to have it so close to us.
merylvient
15 Dec 2010
We actually stopped going to the bet because the last dental at the other hospital was $900.00. At Abbey Pet Hospital we can afford to have our boxers teeth cleaned two times a year. The facility is s...
We actually stopped going to the bet because the last dental at the other hospital was $900.00. At Abbey Pet Hospital we can afford to have our boxers teeth cleaned two times a year. The facility is so clean, the girls behind the desk are sweet and you never feel like your getting services you don’t need. I really like this place.
dustycashett
13 Dec 2010
I am in grad school at Berkeley and just moved here from Illinois. When our dog ate a bunch of snail bait (we don’t have snails in Illinois) the teachers in my department told me to take him to Abbey ...
I am in grad school at Berkeley and just moved here from Illinois. When our dog ate a bunch of snail bait (we don’t have snails in Illinois) the teachers in my department told me to take him to Abbey Pet Hospital. They SAVED his life! We were in the process of looking for a vet and we found the best. A caring, beautiful staff and great doctors. We now know to keep “Toby” out of the back yard.
rockshow
6 Dec 2010
I felt so happy when I found Abbey Pet Hospital. I have been to many vets around the bay area and have never encountered a vet with so much dedication. I feel blessed to have found her and the staff a...
I felt so happy when I found Abbey Pet Hospital. I have been to many vets around the bay area and have never encountered a vet with so much dedication. I feel blessed to have found her and the staff at Abbey. My four cats get the best care!
jwyte
2 Dec 2010
Abbey Pet Hospital is the best place to take your beloved pet for any surgery. Dr. Prutton is an excellent surgeon. He did patellar luxatin surgery on my dog three months ago. My Gizmo is doing great,...
Abbey Pet Hospital is the best place to take your beloved pet for any surgery. Dr. Prutton is an excellent surgeon. He did patellar luxatin surgery on my dog three months ago. My Gizmo is doing great, chasing the cats. This is the second dog that’s needed surgery. Both out comes were great. I would highly recommend Dr. Prutton for any bone surgery.
trinidadguest
29 Nov 2010
I have one cat and she loves going to Abbey Pet Hospital. We usually see Dr. Bennet, but it doesn’t matter, they are all good. When I bring Snickers in she bounces around like she’s going to a party. ...
I have one cat and she loves going to Abbey Pet Hospital. We usually see Dr. Bennet, but it doesn’t matter, they are all good. When I bring Snickers in she bounces around like she’s going to a party. The staff is really nice, the hospital is very affordable. My cat loves Abbey Pet Hospital.
Scetta
24 Nov 2010
I have one cat and she loves going to Abbey Pet hospital. We usually see Dr. Bennet, but it doesn't matter they are all good. When i bring Snickers in she bounces around like she's going to a party.Th...
I have one cat and she loves going to Abbey Pet hospital. We usually see Dr. Bennet, but it doesn't matter they are all good. When i bring Snickers in she bounces around like she's going to a party.The staff is really nice, the hospital is very affordable. MY cat loves Abbey Pet Hospital
MilaL
22 Nov 2010
Abbey Pet Hospital rocks. We have 7 cats and they all like going to the vet. The dentals are reasonable, so my cats teeth are always bright and shiny!
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