I tried to drop my dog off this morning to get spayed (I had an appointment). The receptionist/front office person saw me standing there, but proceeded to stay on a lengthy phone call. After the lengt... Read More
I tried to drop my dog off this morning to get spayed (I had an appointment). The receptionist/front office person saw me standing there, but proceeded to stay on a lengthy phone call. After the lengthy phone call ended, she then got out a file and did another 5-7 minutes of work on it. I waited probably 15 minutes for her to finally start on me. Her attitude was condescending and annoying, quite snippy, and I was having none of it. Finally the estimate she handed me indicated a "low amount" of $350 and a "high amount" of $450. Apparently for a routine spaying surgery, the prices can vary that much. . . which is too much.After glancing at the estimate, I set it on the counter and walked out with the lady still trying to ask me silly, tedious questions. There was nothing else to discuss. I did say "thanks," though.In sum, I left (with my dog) and will seek services elsewhere. I hope the veterinarian who owns this office reads this, and after reading it, I hope he/she explains to his front office lady the following obvious points:1) When a CUSTOMER who HAS AN APPOINTMENT comes into the office at 8AM to drop off their pet, that person NEEDS TO GET TO WORK and IS NOT GOING TO SIT AND WAIT FOR 15 MINUTES for you to GET OFF THE PHONE.2) It's a bad idea to have a snippy attitude if a customer does not answer questions to a level that you consider to be satisfactory. She asked me if the dog had anything to drink this AM. I have no idea. Probably the dog drank some water. I don't know, I am not going to know, and NO I am NOT GOING TO CALL MY WIFE TO ASK HER THAT. No amount of pissy attitude on your part is going to improve my attitude, ESPECIALLY AFTER YOU MADE ME SIT AND WAIT FOR 15 MINUTES TO FINISH A STUPID PHONE CALL.I realize that I am not a perfect dog owner, because among other reasons I did not carefully monitor my dog's water intake before her routine spaying. If that's the type of customer this establishment expects, then I'm glad I ended our relationship now, because it would not have ever worked out. "It's not you, it's me," haha. Also, as a comment, there were lots of signs/ads around the office for "holistic dog healing" etc. which I frankly think is silliness that is used to separate people from their money as early and often as possible.Finally, I have to say that I felt great personal satisfaction in firing this vet office after having been subjected to the long wait and the snippy attitude. Read Less