Scary stories from cat people when I first moved to town -- that Hagan was a "cat hater" and never go there. So I didn't.But then I adopted a kitten from the Escalon Animal Control. It was only about 10 weeks old and frail. When I told the woman I let animals reach 5-6 months old before spaying or neutering she seemed to think I was going to not get the kitten fixed.Arguing with such a stupid person is impossible; no matter that I'm a responsible owner who always spays & neuters...she insisted the kitten could only be adopted with immediate sterilization. That was crazy! The tiny thing was too frail. She only took my protests as an attempt to get out having her fixed. It's interesting to watch a dump human jump to a conclusion they think is correct. The more you tell them they're wrong the more they think they're right. She called Hagan on the spot to make the appointment for spaying.When I took the kitten in to Hagan I again expressed concern it was too frail-- but they would hear none of it. That tiny little kitten was going to be cut open and its ovaries removed. What a fool I was! Once I had possession of the kitten I should have never taken it to Hagan at such a young age...but they forced me into it as a "condition of adoption" as if they were police and I was a criminal trying to evade mandatory sterilization.Hagan killed the cat. They called to tell me it wouldn't come out of anesthesia. Not only had Hagan cut its ovaries out but also injected it with all the vaccinations at once; other vets only do that to a healthy animal.  Even then they do them as a series - a few at a time to spread it out. Not at Escalon Small Animal Clinic (ESAC); -- take a 2 lb. kitty and cut it, shoot it up with everything all in one visit. Overdose it with anesthesia.When I came to the clinic (ESAC) to learn my kitten was in a coma they wanted my credit card. Huh? They started a sales pitch about "Didn't  I want the best medical care for the kitty?"  "NO!" I replied.  "I told you NOT to operate. I told you the cat was too small and too frail."A vet tech like a huge football player stood over me acting sad as he explains "Your kitty was too small and frail...it can't come out of the anesthesia..." I shouted at him "THAT'S WHAT I TOLD YOU WHEN I BROUGHT IT IN! I SAID IT WAS TOO FRAIL!"A woman vet tech came between up making the "time out" signal with her hands.  I stared at her "Lady! This isn't a basketball game! I told you the kitten was too frail and you went ahead and killed it. Now you want my credit card to run up hospital bills for an animal I have not yet adopted?"Finally I told her Hagan could pay for it. It was not my cat. I was *GOING TO ADOPT IT* but I agreed to adopt a *living, healthy cat*. Not one in a coma put there by ESAC not listening to my concerns.In the end I was proved right. You don't rip the ovaries out of a 2 pound kitten. They killed that adorable kitten because the Animal Control adoption shelter has a deal with Hagan; he donates food and stuff and they make people who adopt (such as myself) take the animal to him so Hagan can make the money on vet charges. Isn't that an obvious conflict of interest? It is in my opinion.FYI -- Manteca has several very good vets. If you call around asking for rates you can find the best prices. In fact there was low cost spay and neuter clinics in both Stockton (ACT) and Modesto (Also called ACT). In fact I was quoted $325 to spay female dogs at 6 months (before first heat) and had each done at ACT for $100. Also, one vet got to thinking I was made of money -- wanting $450 to clean a dog's teeth. My new vet in Manteca did it for $150.And don't be lazy; if it is $28 for a visit then pay only that. Go home with an estimate for other work, etc. Then look up those procedures on Google. Find out what other vets will do it for. Another example: A vet wanted $500 to do a biopsy of a chronic infection on my collie. She had been treating it with antibiotics for months without a diagnoses. Wanted the biopsy to finally give a diagnoses. Went to a new vet in Manteca who took one look at it and said "That's pyoderma." I went home and typed that into amazon.com to locate spray and wipes of chlorhexidine. After suffering for months my dog healed up within days! Has never had a recurrence. Why did the other vet need a $500 biopsy under anesthesia...?Shop around! Educate yourself! That's what Google is there for. VETS WILL RIP YOU OFF FOR ALL THE MONEY THEY CAN GET. Read Less

Phoenix is 6 months old. This is the 3rd time in 4 months that she has broken the same leg. Her doctor's are sending her x_rays to the CA state Board radiology expert to figure out what is going on with no signs of abuse and no signs of bone difficincy. I am so grateful that my Guys are looking out for her. Surgery was hugely successful, she seems to be recovering beyond expectation. I have to tell everyone I know, who cares about their pets, that Escalon Small Animal Clinic is above and beyond any sort of care I've ever experienced from a veterinarian facility. I cannot express in words my gratitude for their compassion and professionalism in their field. Perhaps this is what happens when skill meets compassion meets a family affair. They are a 3rd generation office. God bless and keep them and honor them for the work that they do  Please keep our blessed little fighter in your thoughts and prayers that she makes another miraculous recovery!!! Read Less

Love, love, love this vet. We've also been going to them for years! The vets are caring and friendly and they are always looking for ways to save you money without cutting any corners on the great work they do. Even one time dr. Andy Hagen donated his own time to help out our dog and puppies. And when I say that I mean he spent a good hour trying to save a puppy's life and didn't charge a thing! I will never ever go to another vet! They care about your animals way more than money! And their prices are the best! I've checked Read Less

Our family has been going to Dr. Hagan Senior and now Jr. for decades.  When we had to put a dog down it was so stressful to us that Dr. Hagan Senior came to the house.  Lulu had parvo and the younger Dr. Hagan took exceptional care of her.  We have been very pleased with their services. Read Less

I have taken all of my many animals to this clinic for the past 30 years and I couldn't be happier with the care my animals received back then. I have recommended Dr. Hagen to dozens of friends and coworkers during those years, but that is something I can't bring myself to do any longer.In my opinion, when Dr Frank's son joined the practice, the level of care declined and the prices soared. For years people would drive from as far away as Stockton and Turlock, to bring their pets there for the excellent care and reasonable prices. But now it's become all about profit without the care. Last fall I took a stray cat in to be fixed, and although their prices are higher than other clinics, they have been my vet for so long, I went ahead and scheduled the surgery. During the surgery the office did call to tell me that they would have to go in through the cats abdomen to remove a testicle that was undescended, but neglected to tell me this would triple the price and make it a nearly $300 stray spay. But I have the money and it needed to be done, so I paid the bill, knowing this would be the last time I came here, and vowing to find another vet.Then low and behold, after all that, imagine my surprise when 8 months later that same cat HAD ANOTHER BALL DROP?!! Yes, you did read that correctly, the cat has another testicle now in his ball sack!!! So after paying all that money, and putting my cat through the added risk of abdominal surgery, when the vet couldn't find the testicle, he just closed him back up and thought "who's gonna know"??? Anyone know a good lawyer? If this cat was a human that doctor would no longer have a practice! Old Dr. Hagen would NEVER have tolerated this kind of shoddy work! Shame on them! Read Less

Truly a Veterinarian that is empathetic to All types of animal owners. They are a standing ovation of EXCELLENT Care and service. They go above and beyond. They are even going to Help me find my Pooch a loving home. ! Read Less

I truly appreciate the honesty at this office.  Just received a second opinion from Dr. A. Hagan after visiting a different vet.  The so called 'low cost clinic' in Modesto was almost $700, charges included anesthesia, pre-anesthesia, clip and clean, laceration repair and multiple drugs.  Dr. Hagan's quote was $300, for the same procedure.  Only he didn't charge extra to 'clip and clean', 'pre-anesthesia', etc. Read Less

My family has been seeing the Hagen family of Dr.s for over 40 years. Always going that extra mile to be sure their patients (and their "parents") are well taken care of. The office staff is top notch and always helpful. Read Less

Long story short(ish),I had been taking my bull terrier to ESAC for a couple years when he had been hit by a car. The emergency vet clinic in Modesto took care of the stitches and staples and did an excellent job helping him recover. I went in to ESAC just to get his stitches and staples removed. I mentioned that some of the stitches did not look like they were ready to be removed but Dr. Frank Hagan insisted that it would be fine. By the time I got home the wound had reopened and I noticed he missed a couple staples on another wound so I had to go back in. This time it was Andy Hagan, his son. He apologized for the mistake and told me they would re stitch the wound free of charge. I went and picked him up later and as i was walking out the door Frank's wife (the receptionist) rudely stopped me and told me I needed to pay for the services and handed me a bill for over $500.  I kindly explained the situation and she started in on me literally calling me a liar and a freeloader saying I just want free services. I was shocked, embarrassed and appalled! The waiting room was full of people. I had never been treated like this as a customer of any business!! I told her she needs to communicate with the doctors, so she went in the back and came out a few minutes later and told me I didn't have to pay but I was not welcome there anymore. I asked her if she really thought I was going to come back after this TERRIBLE experience, and I left. This all happened about 5 years ago and I still get mad when I re tell the story. DO NOT GO HERE!!!  Escalonians, drive out of town to Modesto or Oakdale or anywhere but here. Trust me. Read Less

Way over priced!!! Took a wild kitten there that I found that was dying. Wanted to have put down so it wouldn't suffer. They wanted me to sit in waiting room and wait to be seen (basically so they could charge an office visit) and was going to cost me $108! Even though I was going to take home and bury! Read Less

My entire family has been going to Escalon Small Animal Clinic for way over 30 years. I can't even begin to explain what wonderful and kind people the 3 generations of Dr. Hagans are. I remember taking our family pets to them since I was a little girl and now as an adult I take my Jack Russell there. She is usually very timid and doesn't like to be touched, however Dr. Andy Hagan has inherited his father and grandfather's unique and soft approach to animals. He has taken the utmost care of my dog and of my family member's animals. I have complete trust in both Drs. Frank and Andy Hagan. They have always been honest and have always done what is best for all of my pets throughout the years. I would never question their integrity and appreciate the continued care that they continue to give to my dog. Read Less

My entire family has been going to Escalon Small Animal Clinic for way over 30 years. I can't even begin to explain what wonderful and kind people the 3 generations of Dr. Hagans are. I remember taking our family pets to them since I was a little girl and now as an adult I take my Jack Russell there. She is usually very timid and doesn't like to be touched, however Dr. Andy Hagan has inherited his father and grandfather's unique and soft approach to animals. He has taken the utmost care of my dog and of my family member's animals. I have complete trust in both Drs. Frank and Andy Hagan. They have always been honest and have always done what is best for all of my pets throughout the years. I would never question their integrity and appreciate the continued care that they continue to give to my dog. Read Less

My entire family has been going to Escalon Small Animal Clinic for way over 30 years.  I can't even begin to explain what wonderful and kind people the 3 generations of Dr. Hagans are.  I remember taking our family pets to them since I was a little girl and now as an adult I take my Jack Russell there.   She is usually very timid and doesn't like to be touched, however Dr. Andy Hagan has inherited his father and grandfather's unique and soft approach to animals.  He has taken the utmost care of my dog and of my family member's animals.  I have complete trust in both Drs. Frank and Andy Hagan.  They have always been honest and have always done what is best for all of my pets throughout the years.  I would never question their integrity and appreciate the continued care that they continue to give to my dog. Read Less

My husband & I have been going to see the young, Dr. Hagan since 2008. We continued to see him for several years since he was the vet that my in-laws have been going to for several more years. Anyway, we loved Dr. Hagan & the office staff up until very recently when we came across some problems with our 7 year old Boxer. Like most Boxers, ours started to develop some small lumps on his back & we brought him in right away to be examined by Dr. Hagan. These were very small, fingernail size lumps. Dr. Hagan brought to our attention that even though the lumps are small, & Boxers are prone to handling mast cell tumors, he advised us to remove them before they got bigger. So, we thought that made sense, if they got bigger, it would be more costly to remove them. So, he charged us about $700 to remove all three plus do biopsies & he used the lesser expensive anesthetic. In November 2011, he underwent the surgery & recovered fairly well. Now, about in June 2012, we noticed that another lump appeared on our Boxer. So naturally we brought him in to see Hagan again. This time Hagan viewed the lump, expressing that it was much smaller than the other ones he removed in November & that to remove this one it will be much less costly. With that said, we were bewildered when his nurse called us the following week & quoted us $999.18. I expressed how I couldn't understand how that was possible since his last surgery was only $700 or so. She said she would check into it & get back to me. When she did she came back saying that my boxer gained 20 lbs since November, so he'd need more anesthetic & she said we didn't have a biopsy done last time. She also told me that we used a cheaper anesthetic & that if we wanted to use the same one again & do the surgery without a catheter or IV, no blood work or biopsy, we could have the surgery done for $582.43. I was absolutely appalled! My Boxer was only 65 lbs, so that would mean he was 45 lbs when he was last seen, which was impossible. He is very fit. I challenged her saying my dog did in fact have biopsies on all three lumps, but she denied it. She said it's $134 for each biopsy. Needless to say, I immediately started looking for a second opinion. A few days later, I called the office & requested copies of our dog's records and was gingerly asked what for. "Are you moving? Do you want a second opinion? Do you just want them for your records at home?" Excuse me, these are for my dog, what is it any of your business what I want to do with them? I recently pulled my own personal medical records on myself & was not asked these questions. Needless to say I got them & when I reviewed them, my dog had only gained 5 lbs since his last visit & low & behold the biopsy report was included. Strange since he never had a biopsy done. I've found a new vet that actually checked my boxer's entire body for mast cells instead of only looking at the one that my husband & I found. He actually found several more. Also, instead of poking them right away like Dr. Hagan did, he insisted that we just watch them because if he pokes them they could spread. He also explained that Boxers handle this lumps very well & he doesn't want to have to keep putting our pet under surgery several times throughout the year every time a tumor popped up. He was looking into our dog's best interest. Since then, I recently called ESAC, about a week ago, to get my other animal's records since I am now taking them to our new vet, and again I was hassled. It took a few weeks for me to go in to get them, but when I did the receptionist told me I already picked up the records. I let her know that I had only picked up Bronx's & explained why I haven't been in right away after I requested them. Now mind you as well, I am nine months pregnant at this point. She grabs the file & takes it to the doctor to get approval to release my pets' records. As she's going through it, she tells me I picked up my Yorkie's paperwork but not my cats. I tell her no, it was my Boxer's. What does it matter in the first place, I'm requesting all paperwork except for his. Then, she goes on to show me where they put a post it over the prices which means they already made copies of it & she goes on to say I already picked it up. I reminded her again, that I never picked it up. However, she said when I first came in that they tossed the copies because someone told her I already grabbed it. So, she looks down at the folder & then an older man walks in & she tells him she'll be right with him, looks down at the folder again & then walks to him & asks him if he needs help with his dog. Even though, there's a second receptionist. She ignores me & walks out to help the guy. So, being that she didn't even tell me she'd be just a minute, my nine month pregnant self decides to sit down & I tell the other receptionist how that wasn't appreciated. So, she gets up & makes copies of my records, which is only 4 pages, taking only a minute & I leave. Ridiculous! Read Less

I took my new puppy for her first exam. I have been to the vet many times over 5 years ago. I used to love this place. The vets are very good. My dog had a slight ear infection so the vet gave her the first dose of antibiotics while we were there, along with an allergy shot. When I went to the front to pay, they found that I owed $53.00 from over 5 years ago with my last pet. I never rcvd a bill and completely forgot that i owed it. I had no problem paying it, however i only had $100.00 in my bank acct today. She gave me a total of over $150 which included the past due amount. I apologized and told them I only had the $100. They refused to give me the antibiotic ear drops that they started my puppy on while in the exam room! I asked to speak to the vet, they would not let me even wait for him to be available. So i left did not pay for any services at all. Even if i payed the $100 for todays visit they refused to give me her antibiotics w/o paying the debt that was over 5 years old. Now I have to go to another vet or her ears will get worse, esp since she began antibiotics and wasnt given a chance to finish them. 2 of the 3 front office staff which included the front office manager were completely rude and uncaring. Read Less