It seemed like a reasonably priced vet. Dr. Knox and tech were very informative and patient seemed very caring in the 1st and 2nd encounter. But then Dr. Knox was scheduled to be out for the next ap... Read More
It seemed like a reasonably priced vet. Dr. Knox and tech were very informative and patient seemed very caring in the 1st and 2nd encounter. But then Dr. Knox was scheduled to be out for the next appointment and we would be seeing another Dr. It went all down hill on that visit, claimed there was no appointment, that it was actually canceled by receptionist, since the inititual treatment was not successful, we called to see if we could be seen before the next scheduled appointment if they had a cancellation or opening sooner, which they did immediately the same day. Went to appointment got a large $$$$ quote, needef to talk it through with family, decided to get antibiotic to see if that treatment would clear up condition, but keep same next appointment date already scheduled, we all agreed in exam room to do that. Got antibiotic, was explained amount to be given and we left. Well the medicine needed to be refrigerated, was not informed of that! Didn't realize it, until saw it on the counter and it had seperated?! Then even with my progressive lenses to 225 magnification, could hardly make out it needed to be regridgerated. Well can't use it any more to treat. When get into office, they said didn't have an appoint sceduled, and didn't show yhey cancelled it bevause if their proceedure, if come in before that appiintment its cancelled and repkaced with the appointment you had. It would be extra $54.00 on top of regular visit cost for tjus appointment. Just like with human medical iffices do, and it's on the box that the medicine needs to be refridgerated, hthis wad some middle aged stout short woman I've never seen or met before. She is brass and rude. I'm in the medical and dental field, and that us not how it's handled or extra charged, which I told her. Also, any medications or oral treatment products the asdistant, nurse, physicuan or pharmacists tells you that in the first part of instruction, then asks if there are any questions. So we are looking for another vet to treat our beloved pet!!! If you go here, adk a lit of questions, hopefully you can think of them all, so you won't feel so badly treated in the end. Read Less