I made appointments for my 2 cats to get spayed, appointment process was easy simple the price wasn't bad, less than 300 for 2 spays. WELL LET ME TELL YOU, CHEATING OUT ON PET CARE, WORST MISTAKE!! It started off bad I came in filled out paper work and they said "oh WELL our doctor had an emergency and can't make it in today I don't know if we can get to your cats today." that was perfectly okay by me I was wondering ok well what do we do ( me talking to the manager who looks like she had bad Botox and plastic surgery) she gave me some options 1. leave them over night 2. reschedule. My husband loves these cats he is a military man and the cats really do help him deal with some things. He said hell no they are not staying over night, and I completely agreed. I told her no over night (best decision) and was willing to leave with my cats but she was persistent. She told me leave the cats and that they would get to them and they would make it work I said great!  She told me she would give me a call around 3 to let know when to pick them up I DROPPED MY CATS OFF AT 8 IN THE MORNING AND I LIVE IN MIRA MESA!! THAT MEANT NO FOOD FOR 24 HOURS  AND NO WATER AN HOUR BEFORE.My husband and I take a day trip to Temecula. We are waiting for the vet to call and let us know when we can pick our babies up.  3 Comes by no call so at 3:15 I call them and get the "i was just about to call you guys" BULL SHIT!!  they said sorry we can't get to your cats today and you can come pick them up when you're ready. I was a bit mad but that was whatever i get it family shit comes up and things happen totally fine. I get there around 4 - 4:30 pm my cats have been here for 8 1/2 hours and its HOT!! They bring my cats out and i know something is wrong! I ask hey did you guys feed them they answered no I was like ok no problem feed them when I then asked them did you give them water today their faces went like uuh ooh. the assistant that brought my cat out said Ill go look at the chart. i said fine. my husband was PISSED LIKE HE WALKED OUTSIDE PISSED.  My cat was panting and drooling on herself which she doesn't do period, and my other cat wouldn't let me touch her and hid under her blanket at the back of the kennel I was heartbroken and enraged. I said wheres the manager once the girl confirmed that the cats were given NO WATER FOR 8 1/2/ HOURS ON A HOT DAY!!! I said what the fuck is wrong with y'all? my cats are now dehydrated and visibly upset!! I said they're LETHARGIC whats did you do. she said "well we give them a shot to help them calm down" i was mad like you can't give them water cause their going into surgery but you can drug them before they go under?? the fuck logic is that. I hate that bitch i wanted to rip her throat out. her excuse was well we are a low cost clinic like ooh so that makes it okay to abuse my animals. she said ooh the shot is in the paper work when i called her out like i didnt authorize a fucking zanax shot fuck otta here with that   bull shit!! I READ THE PAPER WORK NOTHING ABOUT A CHLL SHOT PRE SURGERY I got my money back she was rude when i called them out on the BS. I asked her who is the manager she said me i said who is above you head she was like no one i was like BULL SHITTER ALERT!!! i said who owns this mutha fucking building??? she got white faced and was like DR. Hamilton. okay then bitch. The doctor was back there i saw him a few time never once did he man up and come out to talk to me like the bitch vets they are!!! im will never return in the process of filing a formal complaint. :) if you love your pet don't go here go to Nordahl Pet Clinic!! If you don't care to much and just need bare mininmums i guess you could go here. I file a comment card thing on the survey they sent us no one called back to follow up piece of shit vet clinic. Read Less

Horrible customer service. Tanya is incredibly rude. Bought a groupon that she refused to accept because "the site should've been updated". Instead of accepting a Groupon when it was already purchased, she told me that there is nothing she can do and "Groupon usually will give you your money back." If it is still available for a customer to buy it, you should take care of them instead of directing them the opposite way. You have lost me as a potential lifetime client, and everyone else I will warn about this horrible practice. Read Less

They care for both of our dogs. They are kind and loving. Dr. H explains everything to you when something needs to be done. Thank you to the staff for always being so helpful. I wouldn't trust my pet family with anyone but Parkway Pet Clinic. Read Less

We switched to them when our prior Vet office seemed to be costing an arm and a leg for everything - have been using them for several years now. Personnel, service and the level of care is excellent and they are extremely reasonably priced. It's not a fancy place, but is top notch for pet care (and this is something I would not scrimp on, as our dogs are family to us). Read Less

Really Great staff. They truely care about every pet that comes in more then they care about the money & you can't say that about most vets. Thank you from the bottom of my heart & "little one" for all your help. He is now doing great thanks to you guys. Read Less

Really Great staff. They truely care about every pet that comes in more then they care about the money & you can't say that about most vets. Thank you from the bottom of my heart & "little one" for all your help he is now doing great thanks to you guys. Read Less

I have been going here for years. I have two dogs and three cats.  The staff is great, very friendly, helpful. For example, I was taking my dog for a dental cleaning and forgot to put his food away. I called them one hour before the procedure saying that my dog had eaten. The front desk staff told me that happens sometimes and not to worry. They didn't charge me for cancelling one hour before the procedure. The price are competitive and the doctor is a very friendly and helpful animal lover. I highly recommend this pet hospital. Read Less

As always our experience was a good one. Dr. Henderson is experienced and tells it like it is. He takes the time with you so that you feel that you have the information needed to make a decision. I like the care they continue to show to all of our pets. Read Less

Extremely professional, yet very friendly. My 8 year old boxer had a torn ACL. Scheduled it at the clinic with the specialist and couldn't be happier with the long term prognosis. Doggy is doing well, probably more so after the cone comes off, but is walking on 3 legs soon to be all 4's. Dr. Henderson guided me through the process and follow-up and also got a call after the surgery from the specialist for post-op care. Not inexpensive, but feel it was necessary for my dog's health in the coming years. All the clinic staff was helpful. Highly recommend this clinic! Read Less

This place is really great. This was our first time here. to get our kitten neutered. Everyone was professional and friendly and nice to work with. They finish the work in a short amount of time for a reasonable price. Very happy! Read Less

Parkway clinic may have saved my dogs life at the moment. Lab results from the blood work that they took did not discover anything relevant. It is less than a year later that the same thing happened to our son Norman and he was diagnosed with renal failure (kidney failure). This is something that doesn't happen overnight, it is something that is a slow progression. The lab results from Parkway indicated "nothing." He also has been diagnosed today with a heart murmur which is usually something that dogs are born with. Another medical diagnosis that they overlooked somehow. Like I said before, they did pump fluids through him and took blood work, but there were no findings. $1300 later, we still have our boy but the renal failure that he is experiencing today could have very well been prevented. We may lose our baby due to medical malpractice. Don't trust your buddy with this clinic. Today on Thanksgiving it is costing us $2300 to "possibly" save his life again. He is basically undertaking dialysis. His kidney levels were so high that the machine could not even record the numbers. If this doesn't work, the only other option is euthanasia. Like I said, a year ago we could've started him on medication if this had been diagnosed. this is quite possibly the worst day of my entire life. Please pray for my baby Norman Francis Bridgman. Read Less

Incredibly rude staff.. Alia accused me of not paying for $28 heartworm test because their incompetent staff didn't correctly update records and caused massive headache in trying to get prescriptions refilled from 1800petmeds. Doctor missed diagnoses of demodex and sold me expensive (useless) treatments until I gave up and took dog to competent vet. Read Less

The front staff was friendly and polite, once I took my dog in the back, the doctor (older guy, Dr. Henderson) was very quick and informal. Without even handling my dog he suggested to have blood test done. When I asked several questions, he was very direct, even when I asked him several questions. I told him several times to please explain in detail what he wanted to do, and he was in such a rush that I started to get frustrated. I apologized if we did not start off correctly" and asked him to explain things and he suggested that I go find someone else. The place is overbooked for the amount of staff it has. I then took my dog to Pearson's Animal Hospital in San Marcos, CA and received the quality of care expected from a professional establishment. I was also charged less by far than what I was quoted at Parkway Pet Clinic. DO NOT TAKE YOUR PETS HERE!Read Less

I've been taking my animals to Parkway Pet Clinic for many years and wouldn't think of going anywhere else. The Drs. Henderson (Dr. Bill Henderson and his daughter Dr. Tya Henderson) understand animals and people. The office and support staff go out of the way to make you feel at ease and informed about the services required to help your pet. I would highly recommend them to anyone who needs an honest, caring family vet. Read Less

I am writing this letter as a note of appreciation for outstanding service and care provided by all staff members from Dr. Henderson, Dr. Tya, Ali, Julie, Roz and others.. I really appreciate the knowledge and care they always provide for me and my fur babies from babies checkups to the final stages of life from care go cremation. Thank You for being my vet. and taking care of my animals and me for these 30+ years. Read Less

The weekend neuter clinic is a scam. They charged me for a surgery that was never done. They lied and said they did the surgery even giving me surgery instructions and pain medications....avoid this place at ALL costs. Read Less

I want to start by saying that Dr Henderson is great! However, thanks to the horrible (HORRIBLE) experience that I received from Alia (I believe that's her name, that's what her shirt said) we will not be returning after my cats follow up appointment. In addition, I will be sharing my experience with everyone I know. This goes down in history as the worst customer service experience I have ever had. I arrive to pick up my cat from surgery at 5:07 pm. Door is locked. I hear someone from inside tell, "Use the side door!" Okay. I walk all the way around the building and do not find another entrance aside from a white door facing the parking lot that says staff only. Is this the door she told me to go to? Seemed odd but I give it a little knock and open it slowly. There is a dog right on the other side of the door that tries to get out so I shut the door really quick. Then, a lady opens the door and says, "can I help you?" I respond with, "I'm sorry, someone told me to use a side door but this is the only door I could find." She then responds with, "well what do you need." No question mark. A statement. I reply, "I'm here to pick up my cat." She then says, "okay hold on." And shuts the door. I'm left standing outside in the parking lot outside this plain white 'staff only' door for around 5 minutes. Then she comes back, and Alejandro hands me my cat. Outside the door, in the parking lot. I take my cat and I'm thinking, what the hell? Is this how they give me my cat? (Other vet clinics I've been to first off let me come inside, then hand me my cat INSIDE, etc). So I ask Alia, "what time do you guys close? I thought it was at 5:30." And she said, "we normally do but today we decided to close early." But I had spoken to someone earlier and said I was on my way to get my cat. Now I'm pissed. Between me walking around the building, having to wait outside, and her non friendly attitude (For the record Alejandro was very nice) I had to say something. I told her, "this is not good customer service." In a very calm manner. And she literally responds with, "well that's too bad". I proceed to tell her that she shouldn't treat customers this way and she said, "well what do you want me to tell you" She was just downright rude. She lets me in the side door so I could get my cats medicine and some paperwork. I asked her what her title was and she said manager. What?? What an embarrassment. I told her I am a manager too and you should never treat a customer this way and at this point she should apologize. She apologizes by telling me she just has a stressful job. I tell her, well you have to manage that stress. Etc, conversation goes on and I get my things and go. I don't care what kind of stressful day is going on, that is no excuse to treat someone that way. Be professional and handle it. Especially in the workplace. Especially. So anyway, I just wanted to share that experience and say, Dr Henderson you lost a patient because of your worker Alia. Oh and I was left in the back room for a while. There was a purse there, some medicines, tons of files, etc. Good thing I'm an honest person. Read Less

My little Chihuahua "Chico" had fluid in his lungs and was coughing all the time. They gave me Steroid Lasik(sp) for his lung fluids and some special cough syrup and it cured him. I love it when things work out perfect for my little guy. Thanks for always giving such good care. Cynthia Daly Read Less

Veterinary service is a relationship. I start with a reasonable price and see where it goes. That is how I started with Bill Henderson and Parkway Pet about 20 years ago. I have brought several dogs in over the years including a 3 year old Westie for knee surgery last week. People these days sweat over every detail of how they are talked to and was the floor waxed, but I am interested in honesty, sincerity and skill, followed by price (I'm not crazy you know.) They do a great job. Decades of experience and the latest training are a good and reasonable combination. Practicality is important. So do they do the right thing for your dog and you? And what's the relationship like over time that counts... If you want to get ripped off go to a store chain or some other vets I have been to and see how inflated your bill can be for stupid barrier charges or padding. (Drake, for example, charged me for a tonopen test and x-rays on a dog with hypothermia, cheating me.) I have liked Parkway over the years and likely will for more to come, despite being a 30 minute drive to get there. These are people who do this because they want to. That's worth going out of your way for. Read Less

My 6 year old Bengal cat suffered a badly broken front leg last week. I have been out of the country and her care was entrusted to Parkway during my travel back to the States. Dr. Witt and Dr. Henderson Sr. went above and beyond to ensure the comfort and wellbeing of my fur baby. My dad brought my cat in for an emergency exam and x-rays. The techs and staff at parkway are both polite and very helpful with all of my questions. They promptly treated her pain (which I am sure was excruciating, poor baby!) and gave us treatment options. We elected to have their orthopedic surgeon Dr. Beeley place a steel plate, and we are so glad we did. Dr. Beeley is very communicative, knowledgeable, and most of all reassuring. So far, Pakalana is healing well and the surgery seems to have been a great success. I would highly recommend Parkway Pet Clinic to anyone looking for a gold standard in pet care.Read Less

I am SOOOOOO happy with the veterinary clinic! I first brought my dog in here to get spayed, and it was reasonable priced and they did a phenomenal job (along with the front staff being super friendly and super professional. When they told me they were open 7 days a week and I compared what my regular vet charged to what they charged, I switched over to them. It's a little bit of a trek (I come from Temecula area about 30 minutes away), but it's far worth it, knowing my dog is in great hands and I know I won't get charged an arm and a leg. I tell all my friends about Parkway Pet Clinic....it's kind of like a good mechanic, when you find someone you trust and you know they do good work, you stick with em! Read Less

I have a cat that had REALLY bad breath and stopped eating! I was afraid I was going to have to put her down. Dr. H examined her and recommended a dental. She's about 7 and has never had a dental before. I didn't realize how important it was to keep up on her dentals, etc. She had to have a couple teeth extracted (I guess they were fractured and causing her pain, which was the reason why she wasn't eating!)Now, she's back to normal. She's eating soft food and is free of pain. I'm SO HAPPY with Parkway Pet, I'm referring all my friends there now! Read Less

I'm really impressed with this clinic. My dog had a torn ACL and had a "tightrope" surgery done here. I drove 60 miles from Riverside area because they were reasonably priced, and a friend of mine told me they were good. They are amazing! My dog is back to 100% now. The quality of care at Parkway Pet Clinic was beyond my expectations. Definitely 5 stars! Read Less

I took my dog, Pinky here when she ate something bad. She started throwing up and I didn't know what to do. Parkway Pet Clinic was able to get me in quickly and took her right to the back, so they could treat her. They saved her life. I am so grateful! Thanks to the amazing staff and doctors at Parkway Pet Clinic! Read Less

This place is the best! The whole staff is friendly and they love animals. Dr H was the nicest doctor I've ever met, he's experienced and treated my pet like it was his own. I highly recommend Parkway Pet Clinic to all my friendsRead Less

I am so happy I went here! Everyone there is so friendly, sincere and straight forward. On top of that, my Chihuahua doesn't warm up to many people and she was so easy to warm up to everyone there. The visit was fast and pain free and I felt as the vet loved helping animals. They made me very comfortable and welcomed. Read Less

I am so happy I went here! Everyone there is so friendly, sincere and straight forward. On top of that, my Chihuahua doesn't warm up to many people and she was so easy to warm up to everyone there. The visit was fast and pain free and I felt as the vet loved helping animals. They made me very comfortable and welcomed. Read Less

I took my schnauzer “Penny” to get blood work done and we got the results right away and reviewed by Dr. Henderson. The last place I took my dog to, test results and information on my dog's heath was communicated to me by the receptionist. My last vets rates are the same were even higher than this place. I appreciate the extra time the vet (Dr. Tya) took and will be back.The only knock is the outside parking needs a little work. Read Less

The care at Parkway Pet Clinic is excellent! We brought my cat in very early when he was clearly unwell. It ended up he had diabetic ketoacidosis, and the staff was upfront about both the prognosis and the cost. We got twice-daily update calls and were encouraged to visit him. It was clear that the staff was closely monitoring him - they recounted specific behaviors, asked detailed questions, and could answer any questions we had. Read Less

Recently, we brought our dog in for a knee surgery cleaning. We had met with Dr. Henderson and her team and decided they were the best choice for our dog. Compared to previous surgeries, her pain was dealt well and she had no adverse reaction to any of the meds or anesthesia. Our family was extremely pleased and grateful for the sincere discussion and consideration with Dr. Henderson and her staff. Read Less

We've been taking our cats here for the past year. It's been nothing but positive experiences for us! All the staff (vets included) know you by name, and remember your pets. The staff are all extremely knowledgeable, and professional, yet friendly. You always feel comfortable going here and knowing your animals are in good hands. I have had experiences with condescending vets at other places, but never at this clinic. I would recommend them to anyone! Read Less

Yes, it's busy, but that's because it's the best veterinary hospital in the entire area. Everyone wants to bring their pets there. The front office staff is friendly & efficient, the technicians are well trained and good at what they do (which is SO important), & the veterinarians are veterinary medicine gurus.I recently moved an hour out of SF but still bring my dog Jupiter to Parkway Pet Clinic because I know he will get the very best care there. Totally worth the drive. Read Less

Dr. Tya Henderson is the best vet. She really cares -- and loves to be with my two schnouzers “Tonka and Timo”. She loves being a vet -- unlike many other animal hospitals & vets who only see dollar signs when I walked into other offices, with my friend's pets whom I was caring for. Dr. Tya Henderson actually sees pets as part of a family.I highly commend Dr. Tya Henderson... Read Less

I have been taking my babies (cats & dogs) to Parkway Pet Clinic for over the years. They have a wonderful staff who really care about your pets. All the doctors including Dr Mayor and Henderson are the most knowledgeable vets in town. Without question the best vet around! Read Less

Our little puppy got really sick the first week we got her from the pound. We took her to Parkway Pet Clinic - they were able to check us the same day. We were late to our appointment, but they were nice and gave Pepper great care. We'll likely keep taking her here for her checkups. Read Less

Worst vet experience ever! My precious boxer got in a fight with another dog in the home and was severely injured. We felt that our dog needed immediate attention and took him for the first time to Parkway Pet Urgent care due to the proximity to our home. Once we got Apollo in, we were presented with an itemized list of service totaling over $1,600.00. Because we've been through instances where vets have padded the cost estimate, we began questioning what the costs were for and the necessity of certain items. The vet tech there took great offense to our questions and became increasingly snippy with us. This was upsetting, and we remarked that there seemed to be a lack of compassion in dealing with us. The vet tech got extremely angry, and began raising her voice at us, saying we were calling her names. She refused to answer any more of our questions because she didn't like our "tone", and telling us she would get our dog and we could go somewhere else for care. We responded that we would, and would also be making our opinions about their horrible customer service public. The whole situation escalated into a serious verbal disagreement, and I asked if they could just stabilize our dog so we could take him somewhere else.We were under great stress and were not at that time advised of the seriousness of our dog's condition. It was only when the doctor came in with teary eyes saying that our dog could die if he did not go into surgery immediately did it hit us that we needed to act poste-haste. Once it was established that our dog was going into surgery, they called the police and followed that by a call to Animal Control. Of course, since our dogs are all licensed, and no crime was committed, neither the police or animal control did anything. But in our opinion, though they denied it, the Parkway Pet Clinic did that for no other reason than to try and cause us more problems.When we were able to take Apollo home a few hours later, the Parkway staff provided no written instructions for Post-op care, just a quick verbal briefing.A few days later, we took our boxer to his regular vet . They did the post-op checkup on Apollo. We were relieved to learn that the veterinary staff at Parkway had done a competent, professional job of treating Apollo. Best of all, his regular vet charged us nothing at all for the exam or post-op wound care, which is the type of caring customer service we have become used to.Please, if you are a dedicated dog owner and, like us, question the vet closely about what they are doing to your pet and why, do NOT go here. They are apparently not used to dog owners who don't passively accept everything they are told, and they respond extremely poorly to questioning or criticism. We have been to several vets in the local area over the years, and have NEVER received such a lack of customer service. In fact, this may be the worst customer service I've ever received from ANY business in my life. They may have a competent medical staff, but their execrable arrogance and poor customer service will ensure we NEVER go Parkway Pet Clinic ever again. Read Less

Parkway Pet Clinic is awesome! The front desk is always friendly, caring, and helpful. My dog has been examined by several of the vets and all of them have been extremely attentive and listened to what I'm telling them, instead of just nodding and interrupting, as I've experienced with other places.They are great about discussing all the options and very honest about whether or not a medication is really necessary. They do not try to push medications or procedures on me, which I really appreciate. I've had nothing but positive experiences with all Parkway Pet Clinic employees. Read Less

Pros:1) Parkway Pet Clinic prices are very reasonaable. I called over 10 vets in the Escondido/Vista/San Marcos area to compare prices and kept a spreadsheet. Prices for dentals could not be beat2) Friendly staff- During our wait we were offered water and watched a few informative shows about my dogs “Rambo” teeth cleaning procedure. This was helpful so I new what to expect when I got home and how a few of the tooth extractions were going to cause temporary pain and discomfort for Rambo.3) Waiting area/Personal Service- I did not have my car so I waited about 4 hours and I tend to be very inquisitive. By the end of the day, I felt like I was almost an expert on the dental tooth extraction procedure. I even spoke with several medical sales reps who were all vying for Dr. Henderson attention. When he saw I was still waiting he personally asked for me to take a walk with him and get lunch. I really appreciated that as 3 the sales reps looked dumbfounded.Cons:1) Waiting: As great as the staff is, it sometimes takes long for them to call you into the room. I guess when you are so busy that generally means you are doing something right.2) Building: The building has gone through some renovations and recommend a few brighter colors and better maintenance of the parking lot.All in all, I will be back and recommend. Thanks to Dr. H for spending that extra time. It mean allot to me! Read Less

This was my first visit but was very impressed with Dr. Henderson and the friendly staff who answered several of my questions. The visit for was a basic checkup and vaccinations for my new puppy. Doctor took extra time answering additional questions about skin problems and providing additional precautionary suggestions to keep her healthy. Already scheduled to go back with my cat. Good prices and friendly service. A thumbs up to Parkway Pet Clinic! Read Less

This the worse Vet that I had ever visited. The Doctor didn't talk to me at all. I ask multiple questions and did not say anything. They gave me the dogs medicine with out giving me any instruction or explaining the reasons for the medicine. Read Less